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Positive Recognition for a Customer Service Rep
I'd like to submit a positive recognition for Julie who helped me with a Trade-In issue. I got connected to her by calling Verizon's customer service phone number. She spent over a week working with Verizon IT to fix the issue and kept me up to date daily. She did a wonderful job and resolved my issue quickly (after I'd…
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Sorry we are not able to process your request at this time ISSUE
I cannot log in my account, every time i try i get a webpage with the error: "Sorry we are not able to process your request at this time." Tried multiple things, VPN, no VPN, cleaning cookies and cache, different browsers, the app, nothing works. My account is now locked and i cannot even reset my password because i get…
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Need to talk to a person who can fix a situation now - Misleading Upgrade
December 2023 - every other e-mail was the promotion to upgrade your iphone for a an iphone 15 - you would not have to pay the remaining balance of your existing phone. Chatted at length with a representative and was assured it was any iphone, any condition (iphone 13 worked but glass on back was cracked). I submit the…
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Bill screenshot
Trying to grab a screenshot of my bill so I can show my family members what they owe. Can't take screenshot due to security policy. I have enabled screenshots in other apps but I can't figure out Verizon. Thanks.
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Florida Senior Plan 55+
On the Florida senior plan it says 4G LTE data only. On another part it says 5G. Does anyone have it with a 5G capable phone? The 55+ plan includes: * Unlimited 4G LTE / 5G data* * Unlimited domestic Talk & Text * Talk, text and data in Mexico and Canada included * DVD-quality streaming (480p) * Unlimited Mobile Hotspot…
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Is it worth it now?
I'm new to any boards, and it's my first here, so please forgive this in advance... When I became part of Verizon, it started with problems having a second line that didn't exist & appeared on my credit report, albeit fixed now. Since then, between losing channels on Fios that were part of my plan before their adjustments…
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Cannot Sign In. Phone is Lost
I have to verify with my phone to sign into my verizon account. My phone is lost, so it is not possible.
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Billing Issue
I’ve been with Verizon now for well over six months. my contract actually started last year 2023 of June but I got the phone in May. They were supposed to send me a free television with the offer which they never did which was it $400 television and they just basically write it wrote it off and completely ignored me. Every…
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Locked out
Locked out of my online phone account and have forgotten my user ID, password, and PIN, and cannot get help without these, what can I do? I have been locked out for a very long time due to entering the wrong PIN too many times. I have been going on an around-and-around merry-go-round trying to get my account unlocked.…
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I got pulled into a black Friday promotion and switched
I got pulled into a black Friday promotion and switched from another carrier because we are moving to a rural area and we heard Verizon had better coverage. I have a large family and we opened 7 lines: 3 phones and 4 watches. But the account was flagged for fraud and I’ve been fighting it ever since. That was almost 2…
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transfer number to a different service w/o phone
I am trying to help a person transfer his number to a different service. I am trying to do it from my computer. I understand security precautions and have all his info to sign into his account. Every time I try to sign in it was to verify. He is across town, and it is somewhat difficult because I do not have his phone in…
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Verizon customer service
I just spent hours on the phone and chat with Verizon customer service, trying to buy a new plan. I kept getting passed from one agent to the next, each one telling me that they couldn't help me. They passed me to the next person WITHOUT my permission, with no time to finish our conversation, and without passing along my…
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OST 223238
hi I was wondering if I would be able to get a copy of OST 223238
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need help with an offer
I got an email to redeem my offer but when I press redeem it will not go anywhere. Its going to expire soon and I need help .
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Can’t sign in to account
Can’t sign into account because it requires two factor verification and I don’t get messages on my watch. Had a phone line as well but disconnected that now can’t login into app to see how much I have left for my Apple Watch and can’t even turn off auto pay. Every time it sends a code to my watch but I don’t get it. Also…
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My Verizon App - issues
Does anyone know who to contact for My Verizon App help???? need both accounts showing in there. Shows only one. Who handles app issues. It works on the website, but not the app.
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$200 Amazon gift card redeemed but never received
$200 Amazon gift card redeemed but never received, do you have same issues? how do you resolve it?
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iPhone activation without account holder identification?
I am unfortunately on a family plan with a former partner who will not release my number. I need my established number professionally. I just purchased a new iPhone and want to transfer the data onto it. No matter which route we attempt, the system keeps requesting the SSN last four or Verizon PIN -- of the account holder.…
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Verizon Customer Service reps and Supervisors
I am saddened that Verizon Customer Service reps and Supervisors are poorly trained. For 4 hours on the phone, I was told misinformation from different representatives and I was made to feel like my issue was no concern to them. It’s horrifying that this acceptable. I will be researching different phone plans. Sad, sad…
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Help
Can anyone help me with transferring my service to Straight Talk? I want to keep my number and my phone but I can't stay with Verizon. I have already purchased a SIM card for Straight Talk, I just need a little help with the process. Thank you! Erika
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Cancellation of my SA due to changes made by Verizon causing me material adverse affects.
I have been with Verizon over 10 years now. I currently have a SA with Verizon Wireless and also active ILA's (QTY 5). Verizon has notified me today 1/25 of a change to my account, they are raising the cost of each 5G line I have active by $4.00 each. This is causing me a material adverse affect and I need to cancel my…
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Account managers
Can account managers view other devices activity
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Phone returned but billed anyway
My name is Towanna, and I am currently a Verizon customer and have been for over 10 years. When initially deciding to chose Verizon as my cellular service provider I was impressed with coverage area, plan options, and great customer service. Essentially Verizon has a reputation that speaks for itself, with being a reliable…
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Unlock my phone RIGHT NOW
I switched from Verizon to T-Mobile last Thursday (Jan.18th) with 4 devices. I used Verizon for 1 and a half years, and before the switch, I checked all of my devices were unlocked, but you guys locked one of my devices during the process. I called Customer Service for about 5 hours on the 18th and 19th, and they said I…
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buried cable in way of road widening
I work for a company that will be doing a road widening project in Brownsburg, IN. There is a buried Verizon line of some sort that will be in the way of that road based on its elevation. I have called the customer service, been transferred times and none of the people I have talked to understand what I am looking for. I…
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Locked iphone
After being a Verizon customer for over an year, we chose a new carrier. Out of the 4 lines used by the family, 3 were successfully ported. One line is still not ported or active because the device is still locked , due to some error in the system. We have been following up with customer service team from 01/03 and still…
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Calls and Text Messages
Just trying to find out how I can get a detailed list of phone calls and more importantly text messages sent and/or received from a phone line on my account? Any information would be greatly appreciated. Thank you.
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VERIZON PHONE PLAN CHANGES
I've been on a Verizon plan where I receive the free Disney Plus Bundle perk. I've been on this plan for 5 years. Now, Verizon has been trying to get me to change my current plan where my free Disney Plus Bundle Perk goes away, and if I want to continue with Disney Plus I would have to pay a fee. Why is Verizon attempting…
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old texts and calls
are they no longer accessible after so long? how far back can i view online? if this is the case you lost a 10 15 yr customer cuz i used to be able too no matter how old.
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Log in
How do I log into Verizon account without my phone