Account Activation (Archive)
Why can I never complete the registration? In the end, the button to complete the registration is gray. I have tried various methods.
Fraud department won't let me open an account.
I was on the phone with telesales for 3 hours. I verified 3 times, got through the whole process.... I ordered the phones, ported a number, picked the plan, accepted terms and conditions... They said it was all done. Then the telesales agent said fraud flagged me... Okay, I sent the documents again. All my addresses match,…
Id Verification
I just ordered new mobile service & they sent me the link to verify my identity, but i did successfully summited my ID.. How long does it take for them to verify my ID..
Moving people from one account to another
I called Verizon today to move 7 people from one account to another. Simply wanted to move it because the owner of the account lives in another state and it is getting harder to trade phones and manage account. I was told we would lose all our promo and trade-in credits if we simply move from one account to another. They…
Accessing my account
The credentials I have in my password safe no longer are accepted. When I attempt to reset them, the process begins by asking me for my passcode! What am I missing?
ID verification
I recently started an account online, selected a phone and paid all the taxes and fees. But after trying to set up my online account and profile it was not allowing me to as the link was not valid, after speaking with someone in the fraud department they told me they couldn’t verify my identity and there was nothing more…
Digital Secure Basic
For years I had Digital secure asic for free on 2 devices. Suddenly I don't have it on 1 phone (both are S22 Ultra). I've spent hours chatting and calling Verizon to get resolved. One tech support person said the account was set up as a commercial account and therefore did not qualify for basic (but I had it before) so he…
Account locked
So i ordered 2 new phones for my account. One phone came and the other one messed up and it took part of my deposit off. ASo i called back, the lady on the phone ordered my other phone again with no problems. Then after i authorised everything, I got an email that more information was needed in the frrod department. So i…
Disney+ Bundle Log In Issues Are Getting Old!
Disney+ Bundle Log In Issues Are Getting Old! I've been using the app on my TV via home network for months. When first signing up to the individual sites: Hulu, Disney, etc, Disney was always the one giving me grief and wanting me to sign up for an account and subscription for which I had to pay. After repeated calls to…
Disney plus
I have had this for 3 months and ain't been able to use Disney plus not one time. That's the only reason I got this phone plan I feel like Verizon has ripped me off. I feel they should fix this and at least give me a month of service it's ridiculous.
Live Chat Feedback
Where can I provide a screen recordings of conversations I had through chat today. Possible training opportunity. Contradicting information from reps.
Id Verification
It’s asking me to verify my identity but when I press on the link it’s saying “ Invalid Request “. What do I do now?
200 dollar rebate for switching lines is a complete joke.
We were promised a 200 dollar gift card per line for switching from ATT. Now when I call today to ask about that and why we haven't received any info they told us there is no such promotion and 'Sorry'. We were with ATT for 15 years. We will be cancelling asap and going right back to them after reading about how many…
Disney + and hulu
My Disney + and Hulu was working find until two days ago. The bundle shows as active in my Verizon acct. but nothing works now
Can't activate my account or port number
I'm posting here because the customer service rep could not help me. I have my current plan with Mint Mobile. I wanted to switch to the Verizon Prepaid plan so I went through the registration process, specified the eSIM (my Mint account uses physical SIM) of my iPhone 13, and got an account and PIN from Mint to transfer my…
Phone mailbox number
Espn
I am having trouble signing into my ESPN and I have the bundle package
Sorry we are not able to process this request
Every time I sign in, I am redirected to a page stating, "Sorry we are not able to process your request at this time." Below that error, it says, "Learn more about Verizon Wireless products and services: Shop or browse our selection of phones and plans. Get to know our products with fun and interactive demos. Go to Send a…
Cannot receive text message verification code
I recently transferred from Xfinity to Verizon, and I'm the account holder. It took quite some time to first get access to my online account with Verizon, since none of the verification code sent through SMS can be received. To make things worse, it seems like all verification messages weren't received at all on my newly…
FUNDS TAKEN FROM BANK ACC INACTIVE
Account said I owed $31 to restore + tax. Bank was charged 34.57. Acc still inactive
How to Port Google Voice number to Verizon
Hello! Is it possible to port my google voice number to Verizon? Can anyone confirm if it is successful and doesn't have issues after porting? Thanks in advance for your help!
Disney+ bundle wrong email
Hi All, ivw been trying to get this resolved for some time now and am running out of patience. I already have Disney+ and initially went to add the Disney Bundle, however I added the wrong email address. No matter what I do now, I can’t get back to enter a new one - even after removing The bundle and adding it back and…
How to contact Verizon esclation
I was lied to by verizon representative. I just switched from AT&T I was told by a verizon rep that my bill would be 63.00 that was a lie. Also I was told phone activation fee would be waived and come off bill. I guess it’s just a way to get me to switch carriers they probably get a commission. Forget calling and asking…
2 factor authentication issue
Hi, my cell is broken and I cant see the message for the 2 factor authentication. How can I get in to my account?
Re-activate Sim
Hi! A am planning for a trip back to the USA and I would like to reactivate my sim card. I tried to register for a new account so I can manage my sim card, reactivate plans etc but i am getting this error: ”Sorry we are not able to process your request at this time”
+Play issues with Netflix, Paramount Plus, and Showtime
My Netflix account was activated with no problem but when Netflix Premium - bundled: activated. Next up: Paramount+ with SHOWTIME - bundled. Your Netflix Premium - bundled subscription is active. Now let's get Paramount+ with SHOWTIME - bundled going to finish up your bundle. When i click manage i get this message Unable…
We encountered an error while processing your request.
Keep getting error when trying to add disney bundle service included in my plan. We encountered an error while processing your request.
$200 Promo for Switching (2023)
We bought 2 new iPhones this week with the $200 promo for each switched line, switching from Tmobile. I have not received any notification and when I go to the link vzw.com/myverizon it does not mention anything about the promo. Please help.
Verification
It says invalid request when I try to verify my identity using my license what do I do
Verizon from AT&T
Will Verizon buy me out of my att contact?