Account Activation (Archive)
Mobile Number Unavailable for Linking
Hello, I recently had my number transferred over to me from my parents. Everything seems to have gone as it should with the transfer process. However, when attempting to link the phone number to my account, I keep getting the following error, "That mobile number is not eligible for linking." I was curious if anyone else…
Can't log into my verizon account because I can't get a verification code sent to my phone
I can't log into my account because I don't get the verification code that was supposedly sent to my phone. There is no way to tell Verizon that I need them to RESEND the CODE. I need to get into my Verizon Account immediately. I tried to resolve this using online CHAT. It was worthless. Did not help. I called Verizon and…
Unable to verify my identity?
Trying to understand why Verizon is unwilling to verify my identity? I’ve spoken to three different people who will basically only answer using the same scripted words. Upon my initial attempt this evening I got the message that they need to verify my ID and call the fraud #. I do and I’m informed the info I’ve furnished…
I can't log in to my account to reactivate suspended service because my phone number is suspended
As the title says, I'm trying to log in to MyVerizon to reactivate my suspended line. I'm traveling internationally, so I temporarily suspended service, but I have decided to pay the $100/month international plan. However, I can't sign into my account without typing in a verification code sent to my phone (which is…
Unable to link Services
New customer with 5g home internet service. Trying to setup online access, but getting message "Unable to link services" for almost a month now. Several customer service reps and even a supervisor tried to fix it, so far no solution. Can't link with device cell number or account number or order number. Each time ending up…
New service application denied by Fraud dept...what to do next?
So I was attempting to start new service with Verizon. I initially put in order for 4 new phones. I made a mistake in that order (wrong phone) and called in and was told it was cancelled. In the meantime, we went ahead and put in another order with correct models. I had some issues with that ( email links we received…
Stuck in SOS mode after porting number
I am having an issue with porting my number from T-Mobile to Verizon. I have spoken to a bunch of reps to switch to Verizon and now I am in sos mode and can not make phone calls. I have tried every way to restart my iPhone but still no service. I checked to see the status of mine and my husbands number and it says it was…
iPhone 15 Activation Issues
So for Christmas we replaced the 4 IPhone 13 Pro’s on our account with 4- new IPhone 15’s. Three of the four phones transferred and activated without any issues. My wife’s device, however, transferred, but could not activate cellular and kept given an error that said, unable to transfer service error code 4003 contact…
Unable to link service
I tried to proceed with the link service after logging in to the account, but even though I entered the phone number correctly, a message appears asking me to enter the correct information.
Identity verification On Order
I just made an order online and thought everything was going good when an email came in. This email asked me to provide identity documents to verify my identity and take my order off hold. Well I attempted to do so on three different browsers(Firefox,chrome and edge). It never got any further than front of myID being…
Port from Spectrum Mobile
On Tuesday, I transferred to Spectrum because they informed me they could provide the exact same service coverage, services but at a lower price. I have been with Verizon for over 20 years and my bill continued to increase. On Wednesday, I discovered they could not do dual lines on one device so I had to cancel and port…
Porting over from AT&T to Verizon?
Good morning! New Verizon customer here, just swapped over from AT&T where I've been a wireless customer since 2004. Started the porting process to bring my number over to my new phone yesterday morning around 10:30am. I didn't turn the new phone on until I got home and was told it would take anywhere from 2-48 hours to…
APPLE ONE ACTIVATION
Been a Verizon Customer for over 15+ years.....Recently switched from "5G do more" to one of the unlimited plans last month, I had Apple Arcade and music included along with the Disney+ bundle subscription through the 5G do more. After I switched to the unlimited plan I added the Apple One perk to my main line. Thinking…
Cannot Access MyVerizon While Overseas
Hello, I am overseas at the moment and need to access myVerizon to reactivate the plans, pay bills, etc. However, when I opened myVerizon, I was logged out and when trying to log in, I needed the code sent to my US phone number. How can I resolve this issue?
Phone Plan Not Activating
So my phone plan expired from my parents number and because of the extreme lack of help on Verizon's end, I wasn't able to get it ported or transferred to my own plan before it expired. I went ahead and did the online "order" for a plan and it's treating it like a package. I spoke with a chat bot to see how long it would…
Ex won't let me off his plan, Verizon won't help
My ex is the primary account holder on my account. He refuses to let me off it, presumably so he can still control me, have an excuse to maintain contact, and threaten to turn my service off, etc. I called Verizon and they said there was nothing they could do without his permission. I went into a Verizon store at another…
Unable to link service
Unable to link my service plan to my Verizon account to see my bill, plans, phones...on 2/13 I switched my account to my business account for 3 lines. Although it's a "business account" it's actually still a personal. I had to wait 30 days for my new email address to register within Verizons system, received my first bill,…
phone in SOS mode after porting
i have spent 7 hours today talking with about 12 agents. the process of porting my number from xfinity to verizon and adding a new number has been a disaster. i finally spoke to a helpful person in porting but now my phone is stuck in SOS mode and i cannot make any calls to try and figure out how to use my phone and how to…
Unable to receive calls after porting from AT&T
After signing up for new service and porting a number from AT&T, one of our iPhones is unable to receive calls. When calling the number, an automated message from Verizon states "The number you dialed has been changed, disconnected or is no longer in service". The phone does ring once and shows the caller ID, but then…
Unable to activate Netflix on Netflix/Paramount+ with SHOWTIME Bundle
I cannot activate the Netflix portion of the Netflix/Paramount+ with Showtime Bundle on +play. I purchased the BOGO offer on 12/15/2023 and was able to successfully activate Paramount+ that very day. However, I have been unable to activate Netflix at all. When I access the "Manage" tab of "+play", I see the following: When…
I can't create a My Verizon account and need to contact customer service
I need to cancel my plan (never received a SIM card), but I am unable to sign up for a My Verizon account (again, because I never received my SIM card so I don't actually have access to the phone number associated with my plan). I can't call customer service (I just get an automated message that says the call cannot be…
Worst Customer Support Ever!
I had the worst experience transferring my mobile service to Verizon. The agent I chatted with while setting up the order made it sound like a quick, painless process. It was only pleasant until I submitted the order. Then, everything went downhill. The agent promised I would receive an email within an hour with…
Authorization Code / Can't Create Account
I'm trying to update my profile and add an account but when I get to the authorization code page, I keep getting an error message and it won't send an authorization code to phone, email, or US mail. Once I try again, I get the following error: "Oops.You've reached the max limit of PIN generations. Please retry after 24…
New Customer Issue
I am brand new to Verizon and have recently purchased both a plan and a phone. I am having some trouble activating my service and my phone. When I try to link a service through the My Verizon app I use the order number option as that is the only info I currently have on hand, but when input my info I get a message stating…
Netflix activation on +play
I am having difficulty activating the Netflix portion of the Paramount plus/Netflix promo through Verizon + play. I subscribed December 18, 2023, and one month later still cannot activate Netflix. When I go to manage my account, Netflix says activation pending. I was charged $120.00 one month ago for the subscription, but…
Device Not Eligible for authorization
I added a new line and I’m trying to change the phone number to a new one rather than the one Verizon assigned. When I go through the whole process, it saying that it can’t do it because I have no devices that are eligible to send an authorization code to. The lines are up and running for talk and text. I’ve received…
My Verizon account is locked
When trying to access my account I see a splash screen saying the account is locked? I have changed the password 4 times and still see the " account locked msg" Please un lock this account so I can see my billing information
Paramount+ with SHOWTIME & Netflix BOGO activation not working 12/16/2023
Paramount+ with SHOWTIME & Netflix BOGO not activating. No where on the site did it say I need to be a brand new subscriber to both streaming services, but that I could link both of my accounts....just follow the action instructions. Welp...did that, 24 hrs later, activation still pending. I call customer service and they…
I cannot linked my number to my account online
I ported in my number from another carrier. Everything looked okay and the process had done successfully. But when I tried to link my number to my online account. I kept getting error which say " that number could not be linked. Please make sure you entered correct number". I have been on the phone with tech support for…
Cannot Activate Netflix on +Play since December 29
I purchased the Netflix Premium for a year plus Paramount/Showtime on Dec 29. Paramount is active, no issues. Netflix has always been stuck in activation pending status. The Activate buttons don't do anything when I click on them on the +Play site. I have an open ticket, it has been escalated 6 times, and each time no one…