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I can't log in to my account to reactivate suspended service because my phone number is suspended
As the title says, I'm trying to log in to MyVerizon to reactivate my suspended line. I'm traveling internationally, so I temporarily suspended service, but I have decided to pay the $100/month international plan. However, I can't sign into my account without typing in a verification code sent to my phone (which is…
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Ex won't let me off his plan, Verizon won't help
My ex is the primary account holder on my account. He refuses to let me off it, presumably so he can still control me, have an excuse to maintain contact, and threaten to turn my service off, etc. I called Verizon and they said there was nothing they could do without his permission. I went into a Verizon store at another…
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phone in SOS mode after porting
i have spent 7 hours today talking with about 12 agents. the process of porting my number from xfinity to verizon and adding a new number has been a disaster. i finally spoke to a helpful person in porting but now my phone is stuck in SOS mode and i cannot make any calls to try and figure out how to use my phone and how to…
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Unable to activate Netflix on Netflix/Paramount+ with SHOWTIME Bundle
I cannot activate the Netflix portion of the Netflix/Paramount+ with Showtime Bundle on +play. I purchased the BOGO offer on 12/15/2023 and was able to successfully activate Paramount+ that very day. However, I have been unable to activate Netflix at all. When I access the "Manage" tab of "+play", I see the following: When…
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I can't create a My Verizon account and need to contact customer service
I need to cancel my plan (never received a SIM card), but I am unable to sign up for a My Verizon account (again, because I never received my SIM card so I don't actually have access to the phone number associated with my plan). I can't call customer service (I just get an automated message that says the call cannot be…
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Switched from prepaid to postpaid, now can't sign into my account
I switched from prepaid to postpaid 3 days ago (I called and did it over the phone, and got all the email notifications that the service was set up). Since then, I can't log in to my Verizon account. When I login it sends me to myvprepay.verizon.com and pops up an error message saying "Error We're having trouble connecting…
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Verizon login spinning infinitely and chat not working
Hi, I have been trying for 2 weeks to activate my new phone, but every Verizon agent I've spoken with cannot figure out why my phone won't activate. I even stopped by a Verizon store and they could not find any record of my account. I decided to try again tonight. However, when I try to log in. The login site has a…
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ID verification
I just ordered new mobile service & they sent me the link to verify my identity, but came up invalid request. How do I verify now??
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Porting in to Verizon
My family ported 4 numbers from T-Mobile pre-paid on Friday, 9/15/2023. We had problems porting all of the numbers but a Verizon customer service rep helped us to resolve the issue with Tmobile on 9/15/2023. We received almost instant texts and emails that 3 of the 4 numbers were approved for transfer and those numbers…
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Disney Bundle
I have had disney bundle for the last 2 years, I tried to log in to disney plus and to hulu and it's asking me to restart or upgrade my subscription and pay for it and it's included in my plan. Any idea on how to reactivate this?
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AMC+ subscription not working with AMC+ App
I signed up for the AMC/Netflix deal on +play on April 2nd, I paid $83 for an Annual AMC+ subscription. I was using the app without issue for a couple werks. I tried to use it today and AMC+ doesn't think I have a subscription. It wants me to enter my credit card info and pick a plan. Something I should not have to do bc I…
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Phone number not verifying
I lost my iPhone Verizon sent me a new one with a new SIM card I was able to transfer my account to the new one but it won’t verify my phone number they sed I can keep the same number. can’t make or receive calls or texts
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Have not received welcome letter and can't access account
I created a new business account on 11/25 and ported over two lines from a previous consumer account. Since the new account was created I have not received the welcome letter. Apparently, having this letter is the only way to setup/access the account online. As of now I can not manage my lines, view plan, or even pay my…
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STARZ activation from +Play
Purchased STARZ subscription for 1 year on Verizon +Play as a part of promo that includes "Netflix on us". I was able to register and login to STARZ through My Verizon portal. However, When i go to My Verizon->Account->+Play->Manage->Subscriptions I see both Netflix and STARZ listed in my subscriptions, but Netflix is…
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Porting Issue
I want to port my number to either Verizon postpaid or prepaid however it rejects for unknown reasons. I never had an issue porting my number to any GSM postpaid or prepaid carrier however I do with CDMA carriers. I believe my number is blocked by my county I used to live in in the earlier 2000s as Verizon wasn't allowed…
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phone replaced via insurance
HELP. My phone was taken to apple for repair and they broke my screen, so they gave me a new phone that is unactivated. I am out of town, and i cannot log into my account with two factor because the phone is not active. I cannot chat with customer service because i can't login. I can't call customer service because the…
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Corporate Verizon Store Location in Ocean County, NJ?
Greetings, May I ask if anyone knows the location of a Corporate Verizon store in the Ocean County NJ area -- preferably near to the Toms River NJ area? I will need help in activating a new i phone, as I am not knowledgeable in this area and will need assistance in setting up the phone activation. Thank you so very much!
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+Play Paramount/Netflix bundle Netflix acct activation issue for 9 days
Netflix acct activation issue for 9 days now. 2 tickets submitted. 2 Different Verizion reps including one supervisor promised getting back to us for update in 24-48 hours regardless resolution, but never did. Still no netflix, no update from Verizon, and contacting customer service is no help. I was told it was a known…
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Two-Factor Authentication with Suspended Account While Abroad
Hi, I flew out of the US last night after suspending my account. I need to access my Verizon wireless account. I have my two-factor authentication on, it says it would text a PIN number to my suspended phone number which I obviously cannot get since 1. the number is suspended and 2. I am abroad. I cannot get an access to…
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My iPhone 13 from Asurion will not activate
my phone I just recieved from Asurion will not activate. I has completed its backup and has tried 4 times withno luck to activate. SIM card is in correctly. I can't sign on to Verizon because its keeps sending texts to the phone that isn't activated.
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Router pass through settings
Tutorial to change router pass through settings on 5G ARC Modem
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Account owner
I added a new phone because I can no longer access my old phone. I do not physically have that phone. With the new added phone I am no longer account owner. As there is no one else on the account but myself. I am the account owner. I need access to my bill and other info allotted to an account owner. How do I make that…
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Devices
Never received devices. Been calling Verizon for 3 months. Talked to 10 different representatives everytime told not to worry this would be resolved. Nothing has happened. Being charged for devices and services I’ve never received or used. Today 1/6/24 told devices were activated on 10/26/23 after having called 9 times in…
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sim expired
Hey, so my Verizon sim was last topped up in October, but I've been out of the US since then, so I didn't recharge it. Got a text in December saying my number's expiring soon, but being away, I didn't recharge. Now that I'm trying, Verizon won't let me sign in. It's saying my info doesn't match their records, and even the…
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Phones
I have an old Verizon number that is t in. Service anymore can I re activate it
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Trying to switch plans to Verizon.
I’ve been trying to switch plans TO Verizon for three hours. Went in person to a store and have been on the phone with two separate representatives. People couldn’t have been kinder, but every time I signed something and confirmed I was switching (four times), they transferred me to “do one last thing.” On my most recent…
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Netflix/paramount plus bundle activation
Does anyone have a number or email to upper management that I can reach out too in regards to the netflix/paramount bundle activation issues. I am still waiting for it to be activated but I am reading that for some people it is working and others it is not. I have tickets in. I have talked and chatted with multiple people…
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Netflix activation
Can't activate Netflix on Netflix/Paramount+ with SHOWTIME Bundle Paid for paramount + with showtime. I successfully activated that sub but then it was waiting for Netflix to activate now back at square one asking me to activate paramount again. It’s like pulling teeth to get offers from Verizon. Not sure why I have to…
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Old phone deactivated too soon
I ordered a new phone. I asked if I activate it when I got it. The answer was yes. Well, my old phone was deactivated way before I received my new one got here. In fact I'm waiting for it and no service for my present phone. It will be 3 to 4 days without a phone, which I need. I've filed a complaint, but nothing being…
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Paramount+ with SHOWTIME Netflix BOGO
I have been trying to activate Paramount+ with SHOWTIME Netflix BOGO for a couple of weeks. This is the third email from Verizon I have received asking me to activate and it wont let me. I have been on the phone and chat numerous times and nobody at Verizon can figure it out. Now the Paramont part is not even on my account…