Trade in your device
Trade In Phone is Locked
Im trading in an old Iphone 12 mini to fulfill a Verizon promotion requirement. The old 12 mini's previous carrier was AT&T. While preparing to ship I saw that old phone is still locked. AT&T stated that I made too many attempts to request an unlock so I must wait 30 days. Does a trade in phone to Verizon need to be…
Different value for my trade in and cost of my new phone per month
I ordered the S24+ with the promise that my trade in value of my old phone would only make my bill go up $10.00 a month. So far I have been hit with an almost $68.00 charge back and instead of $10.00 per month it is $36.00 and some change. This will be my last upgrade from Verizon!
Trade in credit lies
Back in November my husband and I both got new phones by trading in our old phones that were paid off already. It has been going on 4 months with a handful of broken promises after countless chats, phone calls and trips to the local store. After being a loyal customer for going on 20 years I have about had enough unless…
Trade in
I had a iPhone 12 that was in mint shape always in its case and had a screen protector, charging port was fine took a charge. No problem could hear everybody fine. I traded it in to get a new 15 promax for a bigger screen. Didn’t really want to trade it in because it was paid off. They only gave me $27 for it i’d like to…
WHERE IS MY TRADE IN!?
MONTHS ago I elected for an early upgrade on my husbands phone to get him the new s24 ultra for his birthday. That was in March. It’s now almost July and I’m still stuck in this awful run-around with Verizon. They can’t tell me anything, UPS won’t work with me and now I’m stuck with a massive bill every month. I’ve seen…
Free iPhone
Why does Verizon executive office refuse to honor exactly what the agent told the customer via telephone when the agent offered a trade in and fee iPhone? The call was recorded, they confirmed they heard everything, but still refuse to honor the agent's statements. You don't do this to consumers!!!!
Loyal Customer, Reprehensible Treatment
I have been a Verizon customer for 21 years. All I wanted was to trade in my Galaxy s21 for a newer model. I answered push notifications from Verizon, followed the prompts on My Verizon, then selected the newer phone. It was mailed to me promptly, a very nice product. I went into a local store to surrender the older model…
I have still not received my trade in credit from October 2023
I traded in my s10+ back in October 2023 and was told to wait a few billing cycles for the $800 credit to show up. The credit has not shown up and I returned to the store to inquire about it. I was told they would look into it to see what is going on and I received no call back. I returned a second time around March 2024…
Loyal customer
I’m a loyal customer of Verizon for 18 uninterrupted years. I’m getting ready to upgrade my two original lines from the Apple 13 to Apple 15. Verizon is offering $730 device trade in with a monthly payment for the difference. Curious of other competitors offers I found that AT&T is offering $1000 device trade in but also…
Ups marked package as fraud
Ups marked verizon prepaid return package as fraud. Spent hours with verizon to resolve to which I was told it was resolved since i did my part and I would receive credit. Received email this morning saying credit was revoked and chargeback issued. Ticket ***** Please advise
Trade In issue
I recently upgraded my daughter's phone and chose to utilize the trade-in option to reduce the cost of the new phone. We sent in the phone using the UPS label that Verizon provided and have a delivery confirmation that the phone was delivered a few days after it was shipped to the Verizon destination. Verizon sent me an…
Verizon says I didn’t receive my device
I was told I could surrender my device so that I don’t pay for the device or the service on it and now Verizon is saying they have not received my device, but UPS says it has been delivered to them and so now I am paying for a device, I don’t even own And I don’t know what to do.
Trade in phone lost
Like many of you I sent in two phones to Verizon , UPS delivered them, and then Verizon lost one of the phones and took away my credit. Calls to support ended up with the run around. This seems to be a glitch, and with Verizon so big they no longer care about the customer. I see many if you are having rhe same issue and…
Trade In Problem
Curious if others are still dealing with this issue - I'm seeing several forum posts about trade in problems in the past. In December of 2023, I agreed to a promotional deal to trade in my Samsung Fold 3 for an $800 credit to switch over from T-Mobile and purchase a new Samsung 23 Ultra. A few weeks later, Verizon sent me…
Nearly 2 years paying for a device I returned and Verizon claims I still have
I did an early upgrade as part of a promotion from Verizon. Verizon provided me with a box and pre-paid shipping label to return my old phone. I packaged the old device in the box, attached the pre-paid label, and dropped it off at UPS. I was provided with a receipt and tracking number and thought nothing more of this once…
$250 Costco Gift Card per line deal
Has anyone actually received the Costco gift cards? If you did, how long since line activation did you have to wait to get it? When switching to Verizon during Black Friday deals in November 2023 at a Verizon kiosk at Costco, I was told about the Costco gift card deal that gets you an e-gift card for $250 per line after 90…
Sending old phones
So I recently switched from T-Mobile to Verizon and I got a plan with 3 new phones but I still have the 3 old from before, the guy who helped me said I had 30 days to return them but I’m not sure how I’m supposed to do that. I’ve called chatted with someone they said to call and then I did call but it wasn’t much help…
TRADE IN
We've been w Verizon over 17 years. I'm confused as to how Verizon thinks they can keep a phone that u traded in & remove any credit from the acct, because they didn't receive the phone in 30 days. Why haven't they sent the phone back to me, how do they think they can just keep your phone w no credit given? And I found out…
Longmont Store
It’s a real shame that the only way to *maybe* get Verizon’s attention is to leave bad reviews in public forums. They make it impossible to get help higher up the food chain when someone at the bottom of the customer service experience fails. And it happens often. The latest fiasco happened yesterday when my 70 year old…
Costco $250 per New Line - Verizon Fix This NOW!!!
I signed up for 5 new lines with Verizon. Transferred them over from T-mobile. Did not bring our own devices, but were provided new devices for each line!!! They said 60 days for the Verizon $200 gift cards, which we recieved. They said 90 days for the Costco $250 gift cards. I've had to deal with 10 individuals, 10…
Free upgrade
Please explain what "FREE" means? My understanding free means you pay NOTHING. Why did I receive a notice regarding a FREE upgrade that actually I end up paying for it. Can't this be simple I give you my old phone Verizon gives me a new phone, end of transaction. Instead my bill will have a$35.00 activation fee. For what…
Have not received my device trade in credit of $600.00.
I still have not received my trade in credit from when I had to upgrade my phone because it had major issues. I had problems with it from day 1. I finally decided to upgrade. Then, I noticed the other day that Verizon is charging me over $500 for the phone that they have in their possession. I was told that the credit has…
Did not receive trade in credit
I purchased a new phone on my plan, and we were to receive a $400 bill credit over 36 months. I have confirmation from the tracking number that Verizon received my trade on February 14, and as of today almost 3 months later the credit has not shown up on my account. I have called customer service and have spent hours on…
Trade in issues
So I traded in my old phone about 2 months ago, the lady that assisted me guaranteed us the $800 trade in discount. I did asked for the estimated monthly payment if I did not do the trade in which wasn’t that bad too but I got too excited with the discount and ended up doing the trade in. couple weeks after the trade in…
Phone trade in
I was told I was getting 2 phones for FREE if I traded my 2 phones in now I find out I have to pay the $1600.00 for my phones
CUSTOMER SERVICE
CUSTOMER SERVICE HAS BEEN AWFUL. IVE BEEN A MEMBER OF VERIZON FOR A FEW YEARS NOW AND IVE HAD NO ISSUES UNTIL RECENTLY. I BELIEVE THE CHAT IS AUTOMATED AND NONE OF THE AGENTS ARE KNOWLEDGEABLE. THEY GIVE ME THE RUN AROUND WITH MY MOBILE AND HOME DISCOUNT. BEEN WAITING OVER 4 MONTHS NOW. I GET A DIFFERENT EXCUSE EACH TIME I…
Lost out on my trade-in credits. I guess shame on me this time.
Bought a phone online a few months back and did a trade-in for $800. I was allowed to purchase the new phone at full-price and I did. In other words, no "device payment" would be a part of my monthly bill. Again, this was ALLOWED by verizon's online system. I noticed that I wasn't getting my trade-in value as credit on my…
How do I cancel my Verizon internet - I have TWO DEFECTIVE boxes and a Wi-Fi Extender and the speed is STILL TOO SLOW!
I have tried for over 6 months to stay with Verizon for internet, and I am DONE! My first box was defective, so I was sent another one (with no return label in the box as promised). The new box doesn't work any better than the old one. I called three more times for a RETURN LABEL for the first box, and never did receive…
Gift cards
I switched to Verizon (from xfinity) after talking to a Verizon agent in store. I was completely happy with xfinity but wanted to upgrade phones for myself, wife and 2 kids and was told I would get a $200 gift card for each phone I traded in (for a total of 4 $200 cards) for switching. Primarily because of this deal I…
Trade-in credit (800.00)
We exchanged a Note 10+ for the promised $800 credit and upgraded to a new phone solely for the credit, however, even after ten months, the expected credit has not reflected on our bill. Numerous calls to customer service yielded empty promises, consistently following a scripted response. As a result of this experience,…