Fios Home Internet Deals
XBox SeriesX Promotion
Did anyone actually receive their Xbox that was part of the new customer promotion? We got Fios back in January, I was able to redeem my deal for the Xbox, I still have my order confirmation with the order number. For the first couple of months, I was being told that they were backordered and had an 8-12 week lead time.…
Home Depot Gift Card
I received the email to redeem my gift card last Thursday and I have tried every day since to get it and it has NOT been working. I can't find the "Home Offers" tab and am genuinely confused about what to do. I have chatted with agents and called and no one has been able to help me. Is there something I am missing?
NFL Sunday Ticket Promotion
I have been in chat contact with Verizon since July. I activated service in August and was guaranteed that I would have the NFL Sunday ticket offer. Every time I speak with someone they guarantee it will be resolved and they have escalated it to their perks department. They promise a call or email within 3-5 days and I…
Gift claim
When I signed up for Fios I was only able to select the META glasses as the option. My neighbor signed up at the same time as me and was able to claim the nintendo switch. Is it possible to claim the switch instead of the glasses? I have no use for the glasses. Thank you.
Food Target Gift Card
I signed up for Fios back in March. As part of the deal I Disney+ for six months for free and a $200 gift card to Target. The Disney+ redemption worked, but I never got the Target gift card. Every time I try to call, I either get kicked off the line or redirected to chat which never answers my question. It just shows me…
NFL Sunday Ticket - No offers to redeem
I am having a similar issue. I upgraded my internet and received the email that my offer is ready to redeem. When I click on it and go to home offers it said no offers to redeem. I have spoken verizon on the phone and have had several chats. One guy said I need to pay my bill that's on auto pay so I paid it ahead of time,…
+Play "Buy Peacock, Get Netflix" offer
I have not been subscribed to Netflix or Peacock since at least last year. I just started my Fios account this year. I can click through to Buy Peacock, get Neflix and it shows 79.99/yr. I click get it now. Verify billing and payment (tried two different). I check the acknowledgement and click Accept and continue. Within…
Black Hawk/Verizon in breach of contract
Verizon owes me a $200 Target card and a $200 Verizon card. It was part of a promotion when I switched to Fios back in March 2024. Many people have had this issue as well. I’ve waited several months for Verizon to make good on their offer. They just kick-it over to Black Hawk Marketing, who if you talk to directly, gives…
"Fios Welcome Bonus" link missing
I redeemed a $100 Verizon GC and received the confirmation email. It says I can check the status at the "Fios Welcome Bonus" link, but there is no such link. It seems this is a common issue. Please advise on how I check the status.
Can't activate NFl+/Netflix promo
I'm having the same issue as others, when trying to check out and purchase the +PLAY NFL/Netflix promo I can never complete the purchase as the box to accept the terms is grayed out. As a test I tried to purchase other subscriptions available under +Play and the same thing happens. I have tried chatting with customer…
+play cant subscribe
Same issues as others..i'm logged into my Fios account and i see offers. i can get to the purchase page where i enter my billing info but then when i scroll down the box for 'i have read and agree to the condition' is greyed out and i can't click to continue... i've spoken to a lot of different representatives and no one…
Never got my Fios home offers - wasting so much time calling support
I set up a new Fios service at my new address 2 months back. I was provided with a couple of generous Fios home offers, one of which I redeemed 3 weeks back. However, I have not gotten any information about how to get this e gift card since then. I've called Verizon support probably 5 times since then and have been bounced…
NFL Sunday Ticket
I too receive an error trying to receive the promotion which is the sole reason I switched over to Fios. I keep reading online that no one’s actually able to get it and I think it may be a marketing tactic from Verizon and seems shady. I will be going back to cox internet.
Unable to Redeem Samsung Offer - Chromebook / eCertificate does not work
I have spent a couple of hours with Verizon Fios, then Samsung.com and (A) the Chromebook Go is not available, so a eCertificate should be. I have tried multiple laptops and the code is invalid all the time. Samsung support reroutes me to Verizon Home, and the Verizon Home re-routes me to call Samsung Order.. and neither…
Buy Peacock, get Netflix. On us." offer Greyed out at end
Hi - Similar problem to others. First time trying to subscribe to something on +Play and "I've have read and agreed to the following:" is greyed out no matter what I try to do. Can you please help? I'm a FIOS internet customer.
+play cant subscribe
Same issues as others..i'm logged into my Fios account and i see offers. i can get to the purchase page where i enter my billing info but then when i scroll down the box for 'i have read and agree to the condition' is greyed out and i can't click to continue... i've spoken to a lot of different representatives and no one…
$50 Target Gift Card
I was told I would receive redemption details for a $50 Target GIft Card after upgrading my service. I did not receive any details however. Can someone please help in sending the information?
Can't redeem Fios $350 Samsung offer
I want to redeem the samsung offer (from getting Fios). Originally it was a chromebook, but now it says I can get a $350 samsung credit for any device. However, when I attempt to redeem it I get sent to page on samsung with seemingly no way to redeem or access the credit. When I check something out, there's no credit…
"Buy Peacock, get Netflix. On Us."
I purchased the "Buy Peacock, get Netflix. On Us." deal through my Fios account. This is the link I purchased it through: https://www.verizon.com/plusplay/pdp/buy-peacock-get-netflix The offer is available to "All Verizon customers with postpaid mobile, Verizon Home Internet and/or Fios TV service accounts are eligible for…
Buy Peacock, get Netflix. On Us. payment error
I am verizon Fios customer. I am trying to purchase `Buy Peacock, get Netflix. On Us.` offer and keep getting 1We encountered an error while processing your request.`when i enter my payment information. I did chat with verizon agent over live chat and was told by one of them to buy +play subscription and then i will be…
Perks
We got Verizon Fios about 2 weeks ago. everything was set when ordered. We were to get 200 verizon gift card, plus another 100 verizon gift card, and some kind of 3d glasses. We discovered if we put it in my wife's name instead she qualifted for a discount through her work. they said to cancel the order and start a new…
"Buy Peacock, get Netflix. On us." offer
i'm logged into my Fios account and i see the offer. i can get to the purchase page where i enter my billing info but then when i scroll down the box for 'i have read and agree to the condition' is greyed out and i can't click to continue... i've spoken to three different representatives and no one is able to help. i've…
Target gift card
Hi I never received my Target gift card as promised. What happened?
$200.00 Target gift card promotion
I have the same issue; I never received my $200.00 Target gift card which is part of my Fios promotion for signing up in March of 2024. I have made 5 phone calls, have been put on hold for a total of over 2 hours, been transferred several times and my calls have been dropped twice! Plus, I have been transferred to Fios…
Can't get $50 Xbox Gift card
I have been trying to get the promotion gift card and am having a lot of the same problems everyone else has been having. The really strange thing is that the system keeps saying that my card was sent on October 24. Since I signed up a few months ago it is not possible that is the right date since it is either in the…
Wait Times and Promotional Offer
Dear Verizon Fios, I am writing to express my frustration and disappointment with the recent experiences I’ve had with your customer service. The wait times on hold and for chat representatives have been excessively long, which is unacceptable. I've found myself waiting for extended periods without any clear communication…
Can’t redeem Chromebook offer
I clicked on the link to redeem Chromebook offer and was brought to Samsung website with no further instructions, just what’s showing on the photo attached. Can someone let me know what’s the next step or if there is a link I can use? Thank you.
Cannot redeem Chromebook promo
Hello, I got a Chromebook promo for signing up for Gig Fios. I was supposed to get the Verizon giftcard, but that's another issue. So moving forward... I see the option to redeem my Chromebook in my Verizon > Home Offers. However I'm having the exact same issue as this person:…
Chromebook Offer
i keep getting this, but no code or anything..how can I redeem the Chromebook or gift card?
Gift card
I haven’t gotten an email. How do I claim my $200 gift card? I can’t find anywhere and it’s been about a week and a half. I thought it was going to be mailed out but then someone told me to look on here.