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What’s going on
I thought I paid my Verizon wifi bill what’s going on?
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No ONT and not able to talk to customer service
For some reason, I am unable to reset my password, and when I try to reset it, I am unable to find any details about my plan. I have got a router in my mail, but no ONT. I am in limbo, unable to do anything!! And since yesterday, I have been on hold for two house waits on two different occasions, unable to reach customer…
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ipv6 major outage 2025-07-30
Anyone else seeing this? Since around 1250 UTC -4, FIOS's v6 network is having huge routing issues. Major backbones are unable to route to FIOS's v6 prefixes. Symptom of this is you'll be unable to ping your v6 IPs externally (they may succeed sometimes, but often will fail), and you'll find v6 outbound connections to…
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Fios residential internet cannot route to multiple China-hosted networks
I'm on Fios 1gig plan in Rhode Island. My connection cannot reach certain IP ranges hosted in China, while the same addresses are reachable fine over cellular data and over a VPN (Cloudflare WARP). I've reproduced this with two separate, unrelated destinations, and the failure point is identical both times, which points to…
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Waiting to speak with a supervisor
After an incredibly frustrating call with someone, we asked to speak with a supervisor. We were promised one would call back "in 15 minutes." It's been an hour, no callback. We're having major problems with our internet connection and want someone to help us.
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Changing from 1gb to 300mbs speed internet
I am an existing Verizon internet customer looking to switch from 1gb internet to 300mbs internet. If I switch, do I still get the multi-year price guarantee? On the app it says it also comes with a $200 target gift card, is that accurate?
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I have paid for 300MG and since last week, it is only 80 MG
I have created a ticket and they closed it the next day, which they supposed to call me. Technician didn't call. I am calling them and has been holding for more than 2 hours. How can they closed my ticket without resolving it
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New Router doesn't work
Dear Verizon, why do i pay you so much? My main router died, no lights, nothing. you sent me replacement quickly, thank you so much, but it doesn't work, lights up, but won't connect to the internet, I can only login in to the setup page thru my phone, not my laptop even when on another wifi source. Tried calling tech…
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Proper way to test speed and get resolution.
I've struggled to grab a hold of verizon support. We have Fios, 1Gb. After recent power outage we can't get above 250Mbps…. The automated support ran tests and suggested further action by verizon support. Seems like I'm stuck in a loop. What's the right way to get this resolved?
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New Fios order stuck on hold for a week after submitting residency verification
Hello, I just moved and I ordered Fios internet last week and have submitted documentation from my utility provider to verify residency but my order is still showing as on hold in the My Verizon app and online. When I called the 866-515-4891 number the app gave me they told me they didn't see a hold and that my order was…
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Proof of Residency on Hold
Proof of residency has been on hold for 3+ days now. How long does this process typically take and is there any way to expedite it? I rely on internet to work and really need it ASAP.
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Reschedule appointment
Hi, I made an appointment earlier with FIOS but I need to reschedule for Friday July anytime before noon please.
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How do I file a claim with Verizon for property damage that occurred during Fios install??
I recently had Fios installed and when we went to turn on the sprinklers we had water leaking everywhere. We had to emergently call a sprinkler company to take a look. They found that the Fios install cut the sprinkler lines underground in multiple places. We had to pay for the repairs. How can I get help for reimbursement…
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2gig for my area?
Hello Verizon, I know that 2 gig rollouts are slow and take a lot of time, effort, and money. But, Comcast came into my neighborhood and rolled out 2 gig. They literally changed every node, tap, amp, and house block that needed it. They had to swap out every rack at their local center too and make sure modems supported it.…
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2gb Mechanicsburg pa
Was told over a year ago 2gb would be in the area. Anyone have an eta?
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2GB Fios available in Harrisburg PA area yet?
I have the one gig every time I call in nobody even knows about a two gig when I talk to them on the phone or chat
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Packet Loss Issue in Philadelphia Area
Can someone from technical support look into this? Tried phone support but got disconnected and can't get back in. 300/300 service currently getting <10Mbps upload with 20% packetloss. Ran a traceroute and see packet loss issues at lag-3.phlapafg-ppr02-cc.alter.net and verizonwireless-gw.customer.alter.net. Please refer to…
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I always lose internet in my router?
I use Ethernet port on my office wall to connect the router. I think it’s connected through ONT. I have used eero and TP-Link routers. Both of them lose internet time to time not sure what’s the issue with using other routers. Even I have used Verizon router, that also loses internet in my home after a few days. But that…
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What is the problem that no Internet can't be fixed till July 2
I have no Internet, no TV and no landline. Verizon texted me to say this is part of a broader problem that won't be fixed till July 2. Why?? My husband is 86 and can only use a landline to call for help. We cannot wait days to be reconnected. What is the problem?
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Protection
Every time I come home McAfee Internet Security states, I need to activate my VPN because my home internet is not secure and vulnerable. Is there a way to make it more secure? Does Verizon have security updates? Any help is greatly appreciated. Michael Braintree, MA.
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Upload proof of residency Loop?
Hello, I'm moving into my new apartment on July 1st. I ordered internet. I was asked to upload proof of residency when I signed up, which I did. But, I guess their portal is broken. Since then I've been spammed with emails to upload my proof of residency. The only problem? There's no portal to do that. Search for it on the…
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Extending for Fiber at our Home
Hey guys! We live in a rural home in Chester County PA. Earlier this year, we had conduit run along the main road by our house. I was hoping that would mean, fiber internet would be coming soon. Unfortunately, it’s been radio silence since then. I would love some contact information on who I can reach out to, to get some…
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Never Received Confirmation Email
I placed an order for Verizon Fios at a new apartment. I never received a confirmation email and now it’s not tied to my existing Verizon account. This could have been a much easier process if your mobile site wasn’t so terrible.
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Is my neighborhood in plan for Fios expansion
hello, How do I know if my neighborhood is in Fios expansion pan from frontier / Verizon ? If not how do I apply for it ? Please let me know Thanks
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Address Qualification Limbo
Ive been a longtime Fios customer. Between last 2 houses probably going on nearly 20 years. I’m moving to a new construction house. The house is being rebuilt on an existing plot of land, but because the number is new, does not come up in the Verizon system. My neighbors to the left and right of me all have Fios (feet away…
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Dumont, NJ
Verizon working at corner of Madison and Washington Ave. No internet since 11AM this morning, anyone know what’s going on??
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ERR_CONNECTION_RESET on Fios Residential lines for Cloudflare proxy domain: moregoodreviews.com
Our business domain hosted behind Cloudflare is receiving an ERR_CONNECTION_RESET completely on Fios residential lines, but loads fine via cellular/VPN. It is not flagged by McAfee. Please escalate to network operations to clear the blocked routing table edge for this domain: moregoodreviews.com
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Syracuse Fios: Severe Upstream Latency Spikes / Jitter at Regional Core Node (Hop 5) - Requesting Ti
am experiencing severe ping instability and constant latency jumps while gaming on Verizon Fios in the Syracuse area. I have completely isolated my local home network. Testing via a direct, hardwired Cat6 Ethernet connection across multiple routers (including the Verizon CR1000 and an eero Pro 6) yields the exact same…
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Major DNS Issues
Dear Verizon Community, I am seeking advice on how to mitigate a DNS issue when my gateway router receives an IP from the 96.0.0.0 network and loses DNS access to the 71.0.0.0 servers. I am seeking advice on how to determine the cause and provide a permanent fix. So far, I have tried using different gateway routers and…
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Network Intrusion(s)
Dear Verizon Community, I subscribe to Verizon FIOS Home Internet. Early this year, while troubleshooting slow internet connectivity, I discovered that I could ping a private network at 192.168.0.1 from my Verizon router’s private network at 192.168.1.0/32. The gateway for computers on my local network was 192.168.1.1, and…