Fios Home Internet (Archive)
Need FIOS speed under 200 Mbps
Hi, Our building is currently setup using the old BPON ONT and has not yet been upgraded to the newer GPON. Currently Verizon is only selling internet plans at a minimum of 200 Mbps which is not supported on BPON (which supports max of 100). What is the remedy for this situation? The sales order keeps denying the internet…
need to reach engineering or business executive
Need to reach the Engineering Department I am working on a conglomerate of 1000+ residential units...Manhattan NYC area. We would like to bring Fios to the building for the tenants. We need to speak with Verizon about the process and steps to do so. I have been through many phone calls and transfers to try and get to the…
G3100 dual band router can log into router page.
Im trying to log into my router page. I enter the admin password and hit next and nothing happens. I was able to log in yesterday but wont do it now. I rebooted the router and it still doesnt work. I been on the phone with Verizon tech for over an hour and nobody is coming on. I'm sick of their tech support. 2 weeks trying…
Possible to cancel a pending Fios order?
I'm pretty sure I know the answer to this, but I'm gonna try anyway: I was trying to compare a new Fios plan with my old one and accidentally ordered the new one. It was sitting in the shopping cart and I zigged when I should have zagged. I would like to cancel the new order and leave my account as is, but I have a feeling…
Google WiFi nest and GS3200
Help! I have the Fios gs3200 router. Just got the google WiFi nest to expand my connectivity throughout the house. It’s not working and google thinks it’s because I set up the same WiFi name as the Verizon router. Does anyone know? I have the google WiFi nest router plugged into my Verizon router and was trying to add 2…
Fios connection speed limiting number of wireless devices?
Recently my wireless connection has begun to drop in and out. I notice it mostly on my TV when I'm trying to stream and on one of my laptops. I called Verizon and the tech told me that I have too many devices for my 100Mbps connection. I have > 15 devices connected, but with only 2 people in the house I find it hard to…
Fios Internet and Two XBox Ones Full open NAT on both **Solved**
I could not find a Verizon Fios specific post so I am creating one. Hopefully someone will find this helpful. What I am suggesting it to use port triggering to allow both Xboxes access to the same ports. There a lot of articles that tell you the ports and a few that talk about port triggering but none that explain how to…
Verizon Shady Business Practices and Unacceptable Customer Service
I've been a Verizon Wireless customer for close to ten years. I have been a Verizon Fios customer on and off for 5 years. I scheduled a move for 9/1/2020 and obtained an installation time of 8am. I am under "contract" with a package that locks me into a rate of $121 for another year. The representative insisted that this…
Connecting a second router to boost WIFI
I have seen many messages asking for assistance in setting up a second router to act as a WIFI repeater or booster. I am having a problem maintaining internect connectivity and hope that some of you may have solved the problem and can help me out. First of all, know that I am less than a complete novice when it comes to…
Cameron Square Alexandria, VA
Aloha all, I live in a new city block, my building has about 480 units, there is another building across the street one way, newer 700-800K townhomes across the other street and we are just across from the BMW & Mercedes dealerships. Alexandria, VA 22304 I saw Verizon truck stringing cable on the telephone poles and asked…
New Construction Spotsylvania County, VA
I am trying to figure out if services can be available at property we are in the purchase of buying. Currently it is undeveloped land but will eventually have 3-4 houses on it. I currently have Fios at my house which is roughly 1 mile away from the proposed property.
Can't submit ticket for downed telephone line
A storm knocked down a telephone line about a week ago and I've been without internet ever since. I'vechecked the connection to the modem box and restarted both the router and the box. The box still reports it has no connection. I've been trying to submit a ticket but in all my attempts to navigate the phone tree I only…
UNABLE TO LOCATE ADDRESS
Between four customer service reps using the "chat with us" feature online and four phone calls, there is difficulty in locating my address for service. Management office confirms verizon is a provider in our section of the housing development. Three neighbors have Verizon internet. Not sure what else to tell the next…
FIOS Intall Completely Outside?
My first ever FIOS install (internet-only) is scheduled for 13 April. When placing the order I specified that the install would need to be done completely on the exterior of the building and the Ethernet jack in the ONT should be enabled by the tech. I will run my own Cat6 cable from the ONT to the interior of the building…
Internet keeps dropping
Hello everyone, 3 months ago i got my own router to use with fios. it was google Nest router. My connection start dropping alot. The laptop or my iphone doesn't get disconnected from wifi but they can't connect to internet. After 2 mins or so the connection start working again. Then i switched to Netgear Orbi and i had the…
FIOS ONT - Ethernet to Router
Hi, I'm trying to boost my Internet speed via WiFi in prep for the upcoming school year. Our FIOS package is 100/100, but I'm getting about 15/15. The router is two rooms away behind a door, but we have an extender installed. I spoke to Verizon and they suggested I run an ethernet cable from the FIOS ONT to the router and…
Hold times
what is the deal? I was on hold for 2 hours and thought it was a joke. Turns out its not! I hung up and called again and now I'm approaching 4 hours!!!!!! All I want to do is schedule a tech to come wire my internet to my new house I just moved into. Turns out the coax cable that is currently running through the house does…
No internet, phone, or cable
Hi, so I've been without internet for 4 days. Had a storm and everything went out. I did see that a truck came out but nothing was ever fixed. I've rebooted ONT, checked cables, called the Verizon cust serv line and been on hold for 2 hours. I've used the automated tech options and rebooted that way. I think this is a line…
5G update problems
since the update my wireless drops all day everyday, on all devices, not sure what needs to happen but it terrible, my service was excellent until the software update.
Unacceptable customer service!
I am a new customer and this is by far the worst customer service I've ever experienced. Moved in to a new apartment and wanted to connect "the fastest" FIOS internet. Called Verizon and my call was answered within 5 minutes, the guy helped me set it up over the phone and was friendly and accommodating, even though I…
Replace Quantum Gateway Router with MoCa adaptor
I have a situation which, I think, is rather simple, but I'm a novice at these kinds of things so I'd appreciate some advice. Currently I subscribe to FIOS internet; we don't get TV or phone services form Verizon and have no interest in adding them. We have an older FIOS installation that is set up as follows. 1. ONT…
no longer able to use my own router (gigabit/G3100)
Apologies for what might be a duplicate poat, but i have done this before with success, but since yesterday, when i replace the G3110 with my own router, i get varying levels of success - between no connection at all to a maximum of 85 Mbps. I do have FIOS TV one, but not sure if that matters.. The same msh when used as an…
Using my own router with only fiber optic coming into home
Yes, this is correct. I have fiber optic coming to my ONT outside, which simply connects to a double-ended male fiber optic coming in to my Verizon router. Can I use my own router to avoid a monthly rental fee? Anyone know how? I've spent a week trying to get someone on the phone, but either get a 'front line' customer…
How to get Actiontec WCB3000N to extend network instead of creating own network?
I have a FIOS Quantum Gateway G1100 router connected via coax to Verizon's equipment. I picked up a WCB3000N on ebay. I plugged the coax that is usually connected to a STB to the WCB3000N. Once powered up, after a minute or two, all the lights are on. But rather than extending the existing wireless network running off the…
Verizon Fios Internet Doesn't Work
Just signed up for Fios and have been a paying customer for 3+ days now. Internet still doesn’t work no matter what I do (tried rebooting/plugging and unplugging everything). I get nothing but a solid yellow ring on my new router. Today I called them around 9:30 am and they said the earliest their support team could get…
Low Speed Internet with 940/880 Mbps
I got the highest speed internet with fios named 940/880 Mbps. I have very slow internet that I can not even stream a video on youtube without stopping many times. I didn't have this issue with my xfinity 50/50 Mbps. When I check internet speed test it shows real 5/3 Mbps which I think it is the real one I am getting. When…
PS4 -> Netgear AX1800 -> Fios ONT connection issues
I have been having problems connecting to the internet through PS4. I installed a netgear AX1800 (wifi6) router a few weeks before switching to FIOS and the PS4 worked with it just fine. This week I got Fios installed and sometimes it can't resolve an IP. I wonder if there is some kind of Fios DNS or port blocking issues…
FIOS + Own Router, adding an ethernet switch stops connection
Hello All, I've been having a lot of issues with FIOS and adding an ethernet switch. I have FIOS 1GB Internet, and I'm using an Orbi Router, (No FIOS Modem) and I then run a 50 ethernet cable into my office to an ethernet switch, that goes to two computers, and occasionally a third. It worked fine for a few weeks and then…
Cannot access router by fqdn
I renamed the router and added a domain name under system settings. Now, when I try to access the router, i get the following error message: "Forbidden Your client does not have permission to get this page from this server." I can access the router if I used the ip address of the inside interface.
No up address after using own router
I’m having trouble with getting internet access after setting up new service through self install using my own router. I called Verizon and they helped me switch from coax to Ethernet. Computer sees wireless network but there’s no up afresh and it says I’m having connectivity issues. Let me know what you think. It is. I’ve…