Fios Home Internet (Archive)
home internet blocking wifi on my work computer
have installed 5G home internet and the router is blocking wifi from my work laptop. the Wifi is either greyout or completely disappears. I have also tried to connect via ethernet directly from router and nothing. Currently have CR1000A router. This does not happen when I use hotspot from my phone, when i go to the…
$200 Verizon Gift Card Issue
I got an email that I had benefits to redeem in my Verizon account, promoting the gift card. I went to the Home Offers page and I see 3 tiles. I click on the “$200 Verizon gift card” and the next page never loads. It is just an endless loading circle. How can I redeem my gift card?
Upload proof of residency
Hi team, I was notified I need to upload proof of residency to complete my Fios order; however, I've been unable to find where or how to upload the items. I tried calling but unfortunately didn't reach an operator. The message sent to me is below, let me know if I can get some help! Thanks for recently placing an order…
Package changes with upgrading router. Don't be mislead
Last week, a Verizon tech assisted me when my phone had no dial tone. While fixing the issue, he asked if he could review my account, which I agreed to. He recommended upgrading my router to the highest speed, stated he would waive the $149 installation fee, and calculated my monthly savings to be approximately $50 per…
Home Internet Available all around me, but not my address!
What is wrong with Verizon? Very Long time customer and yet still discriminated against. Topic also applies to many other as found in similar posts, which Verizon's answers tap dance (exactly like the three monkeys, Hear, See, and Speak...) around the actual problem reported. (Image of a little child with hands over their…
Smart tv keeps freezing and then has spinning loading circle
Had a CR1000B installed last friday, 2/2. Tonight we were watching Amazon Prime on a Samsung smart tv and it kept freezing and then we would see the spinning circle and then eventually it would flow again. That shouldn't be happening. it seemed to have performed better with my last Verizon router. Also some of the menu…
How do you report a routing issue with the backbone?
How do you report a routing issue in the FiOS backbone, Since 11AM ET today phpala cannot access microsoft azure east us 2 datacenter. It never leaves the FIOS network. I can get there just fine on T-mobile. I can find no way to report such an issue and using the assistant is an ai disaster, and asking for a callback got…
No white light on G3100 router, but everything is working
Hi all, I recently got a new G3100 router and an extender. Everything is working fine, but the white status light on the front of the router is not on. (The light on the extender is lit.) The LAN and WAN and Wi-Fi 6 lights on the back of the router are lit. It's not a big deal because we have fast, stable internet, but…
FIOS Extender randomly loses internet connection
Ever since we installed the 3200 extender, in the room where the extender resides (and the devices are connected to it), internet intermittently disconnects. Both from wifi and cable connected. Light on the extender remains the same throughout but internet is lost. Its random for between 2-5 minutes. And every hour to 2…
No Internet access over Primary WiFi network.
We have had Fios for a while, but have recently had problems with accessing the Internet over our Primary WiFi (the non-Guest network). We have been using the G3100 router and everything works fine over the Guest network, but I would like to be able to use the Primary network. I have been in contact with Fios Tech Support,…
Ca1000 router missing utilities
My ca1000 router no longer has the Utlities option . I think it was removed at the last update How do I backup settings
CR1000A and G3100 MAJOR ISSUES!
Hello. I’m extremely frustrated right now after having these issues. I have been a Fios customer since 2014 and originally received a G1100 router. This router performed flawlessly and I had a great experience. I even kept the same one while upgrading to gigabit service in 2015 or 2016 - no problems. I always got 930/930…
E3200 Extender Wifi Flapping
I have a typical G3100 + E3200 setup. I'm using a coax back-channel. We've been having weird connection issues in the basement where the E3200 is, but I never really dug into it until today. Using a Wi-fi analyzer on my phone and sitting right next to the E3200, I can see that all three of the Wi-Fi APs for the E3200 seem…
nurse discount not working
I am a nurse, have been for many years. I've been verified through ID.Me for years and had the nurse discount applied to my Verizon Fios account in the past. It's still active on my Verizon wireless account. I've tried to re-apply for it for my FIOS but am getting the same error others have gotten about Verizon not being…
Wifi range
I have a detached garage that is 50 ft. from my G3100 router location. Is there a cost effective way to extend the range? Thanks
IPv6 expanding! FINALLY!
After years of testing in a couple of limited areas of Virginia, along with Waltham MA, it appears that Verizon may finally be starting to roll out IPv6 support to more areas. Over the past couple of weeks on another community site, there have been six reports from users in five Maryland areas near Baltimore that IPv6 is…
How to set up my router to have two SSID's one for 2.4GHz and another one for 5GHz on G3100?
How to set up my router to have two SSID's one for 2.4GHz and another one for 5GHz on G3100? I just upgraded and the new g3100 router will only show the 5ghz when connecting my Alexa. Alexa works on the 5ghz but needs to be on the 2.4ghz to connect to my devices. None of my smart devices work with Alexa anymore. they need…
CR1000A dropping multiple times per day
I began experiencing Fios issues a few weeks ago. My internet has been rock solid with virtually zero downtime for years. I have had 3 different techs out over the past 10 days with a 4th coming tomorrow. They have replaced the router, replaced the ONT, fixed fiber connection out at the street, and checked my connection…
Costco/Macys websites are blocked in my at home Fios
Hi Community/Support, We were able to access all websites and suddenly mainstream websites such as Costco, Macys, etc are getting blocked through our Fios Router. This never happened before. We did not put any website filters, no parental blockers, dont use VPNs, etc. So what must be the problem? Looking for any…
Wifi extender-solid yellow light
I received an extender after talking to Verizon since Wi-Fi in my home office on the second floor is weak. No matter where I place it the light stays solid yellow. Even ONE room over form the router. Is there any way to actually get it to work?
CR1000A FW version 3.2.0.7 "[FW] IPTABLES [Pkt_Illegal]" Blocks TCP over Static Route
Got a firmware push last night that appears to have broken any forwarded TCP packets to my static route. Network information: Local network: 192.168.0.0/24 Default GW: 192.168.0.1 (Verizon CR1000A) VPN Server: 192.168.0.105 (Linux box w/ OpenVPN Access Server) Static route: 192.168.10.0/24 GW 192.168.0.105 VPN tunnel:…
CR1000A IPV4 port forwarding
I just received my CR1000A router and I'm replacing a G1100 router. I'm trying to set up my port forwards and all the other customizations I made in the G1100, but I'm hitting a wall. In the port forward rules, I can enter ANY as a port range, as in Any>21 for FTP. However, I am unable to select the port forward rules in…
multiple websites "access denied" over verizon Fios network
My computer and other mobile devices are being denied access to certain mainstream websites ( costco ,homedepot, and many others). Getting an access denied error message: Access Denied You don't have permission to access "http://www.costco.com/" on this server. Reference #18.7224c317.1711320893.8c17baf4…
Can Verizon 4g LTE In home Network Extender be connected to Orbi 750 series Satellite?
Hi, I have a Verizon 4G LTE In-Home Network Extender connected to my Netgear Orbi RBR750 router. I have two Orbi 750 Series Satellites also. I am still having call issues in the room farthest from the router. Can I connect the Network Extender to the ethernet port on one of the Satellite vs the router? One Satellite is…
$200 Target Gift Card Issues
I recently signed up for Fios and it said that I was eligible for a $200 Target gift card after meeting some stipulations, and that I could redeem it through My Verizon. A couple other offers were bundled in as well. In MyVerizon I can see the other offers and the date they can be redeemed, but nothing for the Target Gift…
Verizon Fios
My next door neighbor has Fios but my address says it’s unavailable the house is like 30 feet away how can I get the service
Ring Doorbell Live View Over Wifi Not Working
I'm trying to troubleshoot this issue and Ring is stating that it may be that the router is blocking some ports for live streaming. Ring Live View is not connecting over wifi. 2.4 or 5, same deal. Have not tried IoT. Live View works fine over browser and ethernet cable connection to PC at ring.com. Also works fine when on…
Ring doorbell shut off march 1st 2024?...
The vz help stinks,can some one tell me how to access the vz router to get 2.4 g to work again.
What is the max allowed Fios data usage per month for a household?
Hi Verizon community, I'd love to learn where I can read more about Fios' personal home internet plans and the maximum data that can be used per month by a household. I'm a hobbyist software developer and I'm looking to run a home server that may use up to 12.15 TB data per month. Fios' site says that there are "No data…
Wi-Fi- Incorrect Password
Whenever my router reboots due to choppy connection issues, when it boots back up 80% of the devices reconnect but a few of them get the dreaded “Incorrect Password” message, despite the fact that the password is correct. I’ve seen a few posts about this issue and there is never a real resolution. Just the same suggestions…