Fios Internet goes out 6-8 times a year. Every time Fios app troubleshooting claims there is outage and insists on checking the Fios router and refuses to do anything further if you don't connect their router. The problem is ALWAYS outside my house. It has NEVER been the router. They ALWAYS find out a few hours or day…
Starting today at around 530 pm est or so, my Fios router lost connection to the Internet. I tried disconnecting it which did not work, but going through the my Verizon app to fix the issue automatically fixed it for about 20 minutes before it would lose connection again. I attempted to do the same thing with no success. I…
Short of switching providers or filing a complaint with the FCC I'm at my wits end here. I have had outages on and off for the last month. I've called verizon half a dozen times, met with technicians, swapped out my ONT, but nobody can seem to fix the issue. Either the support agents just straight up try to upsell me…
Can someone please help me find out how to reach an Ombudsman to complaint against marketing practice and sing-up experience. Thanks
Where are the directions to set up the router?
I recently signed up for Verizon. First, they gave me the run around because they said I had a past due balance. I never had Verizon so I had to file a claim of fraud. They wouldn’t provide me with the information needed for the police report so I had to find another option. After the claim was filed and I was able to…
How can I connect my 6th Television to Fios One box
Have Verizon Gateway for WiFi. Needed Wi-Fi Extender to reach remote upstairs location in my home. Easily connected to a TV in that room but don’t see it as a potential network to connect to a desktop in same room. Help?
Does gigabyte 2.0 internet plan include Apple TV?
Hi Verizon Community A Fios tech will be visiting my new house in a few days to install Fios. There is some existing Fios equiment at the house. From the Verizon box on the exterior of the house, lines were run to the interior of the cellar through a basement window. This would explain the water stains down the inside of…
Hi my question is for a new install and a double wide manufactured home for internet my wife works from home and has to have a modem cannot be Wi-Fi on her laptop is this possible and how would they run the wires through the home and would there be an extra charge it is in New York state Lafayette New York
Admittedly, I only ordered Fios this Tuesday. I dropped the ball and completely forgot, so I understand that I won't have wifi for the first few days of my move-in. I ordered on Tuesday and was told the router would be delivered on Tuesday, June 4. Then I received notice that I needed proof of residency on Wednesday, which…