General Products & Services
Who to contact to relocate or remove telecom poles
It relates to relocating or taking down the telecom poles in the backyards of Ralph Ave. in Brooklyn, new affordable housing completed recently Thank you
Utility Pose Needs Attention
I have a utility pole that is an accident waiting to happen. There is a pile of wires at the base and the metal covering has come off and is on the ground. I am concerned that someone is going to get hurt. Please advise.
Sewer Line Damage During Cable Line Install
Our cable lines were put in the ground over the weekend and noticed that there was damage to our sump pump PVC piping. Who can I contact about getting reimbursed for the damage?
Green Utility Box Damaged
There is a green utility box on a property I recently purchased that is damaged from landscaping (hole from what appears to be a riding mower blade. The cover is loose and is a trip/fall hazard. This needs to be replaced ASAP
DVR
I have just recently installed the Fios One and two Fios One minis after being asked to upgrade from the older model STB (These were sent to me free of charge). While using the older model I had access to DVR services with my Fios plan, however when I finished setting up the new model I am unable to record shows, unable to…
Verizon Truck back into my car
Hello, I need some assistance, please. A Verizon truck backed into my car. I have the Verizon truck driver's name, ID, license, and plate number. The police were on the scene, and I have a police report. Can someone assist me with this matter and escalate it so I can resolve this and repair my car? Thank you!
Trade-in devices lost and credit not applied to my number
I opened a family plan(4 lines) for verizon. I transfer to verizon from other company (T-mobile, etc). When i got the new devices, I also got the mail box for trade-in. I sent my devices to the Fedex (all 4 devices in 1 box/package). After few month, the credit applied to 1 of my account, which is abnormal. 4 devices…
Need lid replaced
We do not have Verizon . The lid for the box in ground on the driveway is broken. The HOA will fine me if this is not repaired. How do I get this replaced? It is a safety hazard. Thank you
Property damage claim
* We own a property in Castle Rock, Colorado where a cable was run through the front yard causing a collapse to the main sewer line on the property. I would like to file a damage claim for this issue.
tree on wires
How and who do I contact at Verizon to report that tree branch has fallen on /taken down their wire , between two poles, that are on a dead end street. I'm concerned that if the become energized by the electrical lines that someone will get hurt.
Move pedestal
What number do I call to have a Frontier Communications/Verizon pedestal moved? It's obstruction a planned drive aisle.
exposed cables and ground box damaged
who do report exposed cables and damaged connections located on the street
I need to a schedule a technician appointment for my Fios tv
My tv service isn’t working. I have tried all online services and they don’t work. I call the number that shows up on tv screen and when I call it I get message it isn’t available in my area. Please help m schedule a technician to come repair it. This has been going on for two days and it’s very frustrating . Thank you