General Products & Services
Damaged electric service to my House while burying FIOS cable
While drilling underground the Crews cut and yanked the electric service to my house, damaging the Meter box. contracted the crew and they never responded back tried calling the crew back with no response. Calling Verizon all you get is put on hold for hours and no call backs. This was a 2400.00 in damage to property…
Gateway
how do I hook up the Verizon Internet Gateway?
abandoned GTE utility post with exposed wiring
There is an abandoned short green GTE phone utility post on my residential property in the backyard easement. The metal case is open with all wiring exposed. Please advise how to have this removed as it is a safety hazard to children and pets and sits in the middle of the yard. Thanks.
Old in ground telephone pole
There is an old land line post in the middle of my driveway. I believe it belonged to Frontier and since Verizon has purchased Frontier I wonder how I would go about finding out if the box is deactivated and if it can be safely removed. The box has an orange sticker that says GTE.
Verizon Easement Crossing
Hello, I need to obtain a crossing agreement for a road passing over an easement formerly held by "General Telephone Company of the Southwest" which was then bought by Verizon. This is in Crockett County Texas. Can someone please reach out to me as soon as possible? Thank you
Telephone Pole Guidewire
To Whom It May Concern, My name is Andy *****, *****, Ossining, NY 10562. I have a telephone pole in my front yard with a guidewire. ConEd has come and moved "their" portion of the guidewire and left yours for you to move. I NOW have two guidewires in my front yard, when yesterday I had only one. I need to learn from you…
Damaged Verizon Equipment
There is a damaged Verizon utility box in my yard. It is a safety issue. How do I get Verizon to come out to repair/replace it? It is not related to my service.
Report a line down that is not your own
On my drive to work, I came across a old telephone trunk down along a road. It's definitely old because I can see where it was cut straight trough at 2 points. It was partially blocking the lane of travel, so I tried to report it to Verizon. Their automated system kept trying to assign it to my property, which isn't…
Abandoned equipment
Who do I contact to have 2 (abandoned?) pedestal terminal equipment removed from the property? They have exposed wires and it's a hazard.
Installers damaged newly refinished hardwood floors
I just moved into a new house, and before moving in had my hardwood floors sanded & refinished. The Verizon installers scratched up the floor - the scratches are all right in front of the Verizon hardware. I need to have this repaired, and I want file a claim against Verizon to pay for their installers' negligence. How do…
MCI Communication/Verizon Line to be impacted by Highway Construction Project. Who do I contact?
I am an engineer and currently in the design phase for a construction project at State Route 113 / County Road 25A interchange at Woodland, California. A survey of the project area was completed, and a one call ticket revealed that MCI Communications has utilities that could be impacted by the construction. MCI…
Utility pole removal
I would like to have an unused utility pole removed from my property. Who do I contact to get that taken care of?
Old Abandoned GTE utility box
Hello...I have an old/abandoned GTE phone utility box located in my residential front yard. I understand that Verizon bought out GTE years ago. I want it gone as it serves zero purpose. There actually 4 of them along our dead end road. The wires are cut so there's no purpose for them still being up. It's starting to become…
Underground Infrastructure Conflict
Hello, I am being required by the department of transportation to relocate a driveway which crosses a Verizon fiber optic cable on a major highway. There is a Verizon hand box man hole in the ground where the new driveway is approved to go. I scheduled with VA 811 to mark utilities and they noted that this man hole is in…
Service to a New Residential Development
Looking to connect to a representative to run new service to a community in progress but have not been able to reach anyone from a construction/engineering team to assist.
Severed intercom cable after installation
I am writing to formally report damage caused by the negligence of the Fios cable installation crew at my residence. On 5/13/2026, two technicians came to my apartment to install the internet router. The installation was successful, but the technicians severed and removed my intercom cable to allow for passage of the…
Verizon Engineering Department Conflicting Utilities
We have a project in northern central Washington and have had locate tickets submitted for conflicting utilities in the area. We have not received a response regarding Verizon but notice Verizon pedestals/boxes and what appears to be conduit in the area. We need to get in touch with engineering/construction to confirm…
How can I get Verizon to fix this
Verizon ran a new cable along my street about a month ago and cut some limbs on the trees up and down the road from around the lines. They piled up all the limbs on the front of my house and have not come to pick them up. I have call verizon to get them picked up with no luck. This happened in Dover, DE. I need them picked…
GTE box
Hi, I have a GTE box that I’d like to remove. Can I take it out myself, or do I need to request service from Verizon?
Verizon Underground boxes
In my development several of the underground boxes are cracked and or mixed parts of the green top. How do I go about getting these boxes/lids repaired? I am in the 19312 zip code.
Request to Bury or replace utility post
Two years ago, I requested that Verizon replace a utility box on our front lawn that has been damaged for years (hit by a car at some point). It seems to be for traditional telephone service. Someone from Verizon came out and said that they would replace it, but did not provide a contact number. Two years later, and it…
How do I report customer service issue to VZ?
HI - We have had a horrible experience upgrading my son's phone and just when I thought it was all going to be okay, they choose the wrong phone to be returned. My son has returned his phone, but I am still getting emails saying the phone needs to be returned, which means we will not get our credit on his phone and store…
Vehicle property damage from low hanging wire
Driving to work this morning, a rotten pole collapsed partially, and I drove into a low hanging wire that I obviously could not see, resulting in damage to my vehicle. Once I struck the pole, it finished pulling the pole down. There are currently two Verizon trucks replacing the pole as I type this. A local Police officer…
Verizon Fios line damaged our sewage drain pipe.
Verizon cable line ran through our sewage drain pipe and we had a contractor fix our pipe which was quite a steep amount. We took videos and photos of the damage which was definitely caused by the cable line. What is the process to file a claim with Verizon and what is the best contact number. I have tried calling their…
Underground equipment unsecured cover poses safety risk to our children
My daughter lives in Ross Township, Glenshaw PA. Today, when the children were out playing, I glanced over and saw two of them were able to remove an unsecured cover over underground equipment. After quickly, putting it back, I realized it was not secured in anyway. This poses an immediate danger because if the children…
Wires down in my yard
A few weeks ago, a Verizon tech came to my door and asked if he could run some temporary phone wires across my yard because people further down the line had no service. I said that that would be fine. It's been a month. the lines are still there, and mowing season is approaching. I've called this in to Verizon twice, and…
How to have exposed wiring of equipment box secured
Verizon has an easement on my property in McLean Virginia. There is some sort of container in the easement that contains all sorts of wires and electrical paraphernalia. The lid of the container has been removed and many of the wires have been pulled out of the container. I am concerned about a hazard to local children and…
Cable Run Accross My Driveway and Yard without Permission and Utility Box Left Open
A Verizon technician left a utility post in the corner of my yard open and then ran a black cable all the way in front of my driveway, along my yard and down my neighbor’s side yard. They never consulted us even though we were home at the time. The cable is very dangerous since it’s black and hard to see. We have a lawn…
Aerial line & pole removal
Our condo association is converting to underground services and we need to have the aerial lines and poles removed. Trying to find out how to initiate this work?? Rhode Island Energy will be removing their aerial power and gear and directed us to contact Verizon for their piece. Jeff Association Board Member/Treasurer
Need engineering department for a new housing development in Ayer, MA
Hello- How do I connect with engineering department to request a survey for a new housing development we are building in Ayer, MA? There are 34 new homes on a 7 acre site & we would like to offer the new home owners verizon Fios service if possible. Thank you!