Services & Perks (Archive)
Phone Calls and SMS Do Not Work Reliably Over Wifi
I have a new Samsung Galaxy S23+ phone. When I am connected to Wifi, I often do not receive SMS messages that are sent to me (or they are delayed by hours, maybe tied to me eventually leaving the Wifi connection). Sometimes, I also cannot send SMS messages (it tries for a while and then fails). I have also noticed this…
No emergency alerts?
5 phones, no alert to flood watch. But one of my older phones, which is just connected to my Wi-Fi, no cellular service, did get the emergency alert, which is effective for my area.. I checked in Settings, emergency alerts are on. What’s the deal?
Sorry we are not able to process your request at this time
I am trying to access my account and auto pay, but no matter what I do I cannot past this message in either the myverizon app or in my wireless account.
Verizon online texting continuously locks up
I prefer texting online when my my computer is nearby as it faster and it eliminates embarrassing autocorrect flubs! However, the online texting provided by Verizon continuously locks up necessitating me to close the window I was texting in and open a new window only to sign out of my account, open another new window and…
Calls and text being forwarded
voice period not working in Messages+
For the past week or so when I voice-type "period" in Messages+, it types the word "period" instead of inserting the punctuation. Saying "Question mark" and "comma" still insert the punctuation correctly. The "period" works fine when talking into Google search, so the problem appears to be the Messages app, not the…
communication
what is @icmms1.sun5.light.net with a number in front? Why is it used? What is the reason for using vzwpix.com
Asurion fee for non return of device
I received a letter from Asurion on Sept 2023 for a claim from May 2022. They say I did not return the broken device and are now going to charge me $175 on Sept 7, 2023. I have had no other correspondence other than closer to the claim time asking if I had returned the device. I did return the device in their return…
Can't send images with the desktop app
The other day I noticed that my desktop app was not sending images. Caused some major issues at a critical time. I CAN send images from my phone The desktop messaging app has been pathetic. I really need it but spend far too much time fixing things when it goes bad. Windows 11/ chrome and edge. I mainly use chrome. Tried…
Insurance
I have mobile protect I guess it was not visible to the worker and she tried to enroll me and messed my date up now it like I have no insurance at all
missing texts
There were some text messages and photos taken via the photo button of Messenger on my Verizon Android phone in July and May that are now crucial to an upcoming court case. Going to review and forward them today I am discovering I all texts prior to July 31 are gone from my phone. WTHeck? Also I am seeing photos taken with…
Complaint
I am a new customer (few weeks) and have never had working voicemail, let alone visual voicemail (like my plan includes) I have spent hours and hours on the phone with NO resolution. I have been promised callbacks many times and I have never received one. I'm disgusted with the utter lack of responsiveness and ownership…
Lost phone and can’t log in
My phone was stolen and I’m trying to file a claim but I need to log into my Verizon account. Because I don’t have the lost phone I cannot use two factor authentication to log into my account, I cannot talk to a live representative because it wants me to log in . How am I supposed to fix this?
Web.vma.verizon.com not showing.sent texts online but shows incoming texts online. This is a prepaid moto g pure phone using message plus app
* For over 3 days (I monitor my mentally challenged son) web.vma.vzw will show all incoming text messages. However when a message is sent from the moto phone it only shows on the phone- nothing on the online messaging service. * I have cleared everything on the message plus app, the Uninstalled and reinstalled it, turned…
Problem sending MMS texts
* Does anyone know why this is happening? Using a Galaxy S23 Ultra.
Verizon Messages not showing sent text
When I send a text from my Samsung phone it does not show up on Verizon Messages in a browser. It did up until recently
Message + not using the proper notification sound.
I just got the Samsung S23 Ultra and I set my default text messaging app to Message +. I set up all notifications to be a specific sound within the Message+ app. (Message+ Settings - Customize - Notifications - Sound). However it only wants to use the notification sound within the sound settings of the phone itself. I…
Can’t Sign In
I have never, in 2 years having Smart Family, been able to sign in on the app. Honestly I wasn’t too worried about it for awhile. My son is on a Just Kids plan and was able to call/text me without me doing anything and all other controls I felt were necessary were handled from his iPhone. But now he is a bit older and I…
Under VZW's family plan, non-owner phone #s' caller IDs show owner's name.
How can the other numbers, under the owner's family plans, show their own names like (mom's and kids' names)? A couple days ago, I changed the name (used to shows owner's name) in each iPhone in VZW owner account so it wouldn't show the original name. Does it take a very long time to update or something? Thank you for…
Online texts not working properly
Son has moto g pure through prepay verizon. Using online messages seems to mess up A LOT. As of earlier today, when viewing texts from a web browser (and yes we have tried them all) the only messages showing up online are incoming texts. On the phone it shows sent texts, however the online page shows 0 sent texts since…
text messages are suddenly being blocked.
We are a company supplying software to government agencies. One of our features is that when a service request is created, it can trigger an email letting the users know the status. This was working until recently, when all of a sudden Verizon customers who use their phone# @VTEXT.com are no longer receiving text messages.…
All messages in Messages+ plus muted
All of my conversation in Messages+ are muted, how do I unmute them without going through each indiviudal message to unmute the conversation.
office 365 users can't send messages to vtext addresses
get this delivery report when trying to send text messages to vtext address from office 365 Reason: [{LED=450 4.4.317 Cannot connect to remote server [Message=421 vrz-ibgw-5002a.ext.cloudfilter.net cmsmtp too many sessions from 40.107.91.41 AUP#CNCT] [LastAttemptedServerName=vtext.com] [LastAttemptedIP=34.199.121.51:25]…
Sorry we are not able to process your request at this time.
Hello, I can’t log into my account. It was locked and now every time I try to reset the password, it says “Sorry we are not able to process your request at this time”. It’s been a few days and I’m still getting the same error. I haven’t been able to log in because it won’t let me reset my password. Any help would be…
Will texts sent from imessage to google message show up in usage
Will texts sent from imessage (iPhone) to google message (android) show up in usage log?
No Pixel 7 Pro Visual voicemail
When I first got the phone a few months ago, there was visual voicemail. At some point it disappeared. There's only the basic voicemail option in phone app settings. I have an app from the prior carrier, which of is useless. Ideas?
How do I disable Call Waiting?
I need to know how to disable call waiting? I do not want or need this service. I miss so many calls and messages due to the terrible call waiting option, which is useless.
2nd parent phone is not allowing location sharing
I am the primary parent on the Smart Family account and I cannot get my husband's phone to share it's location. I have gone in and checked to make sure he is sharing his location and he is. So, what is the solution?
Smart family companion app
We have installed the smart family companion app recently. It shows that everything is paired. The mobile tracking and location services all work fine. When I block apps it isn’t blocking anything. And when i set the nighttime hours they can still use everything on their phone. Why is this happening?
ESPN+ articles unavailable even though I am signed in with the Disney+/Hulu/ESPN+ login
As the title states, I am unable to read any article labeled with ESPN+, more specifically those that say Exclusive Content. Is the bundle package for streaming content on ESPN+ only? Here is a link the articles I am talking about: https://www.espn.com/espnplus/news/ I have logged out and back in, changed my password on…