Services & Perks (Archive)
Verizon Cloud
Why is my bank account charged for $5.99 for Verizon Cloud separately when it is included in my plan? I have called several times and no one can figure out how to stop this charges. I don't want to keep calling for a refund.
Verizon Smart Family Management Service Errors
Is there something wrong with the Verizon Smart Family platform? When trying to make changes to the time restrictions for a device, I get "An error occurred. We're having technical problems. Please try again later. When trying to access the service from a PC via the Verizon Smart Family web site (My Verizon - Smart Family)…
delayed voice mail, android
Yesterday I received 17 voice messages from different days. How does this happen and how can I make sure it doesn't happen again? I need to receive the messages when they are left. Thank you
Weird number
There is a weird number showing up on usage under text number. Trying to figure out what it is or where it comes from but can't post it since it violates standards.
vtext.com and vzpix.com not working
Hello, why are emails to [email address removed per the Verizon Terms of Service] and [email address removed per the Verizon Terms of Service] not working? Is Verizon discontinuing this email to text feature? If so, I will be moving all 6 pf my lines.
Message +
Will Message + still show in my usage history? I know iMessages will not.
SMS Gateway not responding
The Verizon SMS gateway (vtext.com) does not respond to attempts to deliver messages. This problem began around noon on 4/18/2023. We are a gated community and send text messages to residents when their visitors arrive at the gate. We send about 100 texts per day to Verizon customers. Around 700 - 800 residents are Verizon…
Smart family issues
I’m having a terrible time with Smart Family! My son has an iPhone 12 mini on the Just Kids plan. Smart family and the companion apps are downloaded and paired. Content filters are on. He’s trying to download an app that I want him to have. When he tries, it sends me a text saying he’s requesting permission and then…
Message+ using /(invalid)/vzmedia directory
I see that when I save media files from Message+ it's using "This PC\Galaxy S21 FE 5G\Internal storage\Download\(invalid)\VZMedia ". There is also a "This PC\Galaxy S21 FE 5G\Internal storage\VZMedia". I see the last file in the latter directory is 5/19/2022. All new files are going to the path that has "(invalid)" in the…
Auto reply for Contacts only
I love the auto-reply feature of Verizon Messages+. However, due to the frequency of receiving phishing and otherwise fraudulent texts which we would ordinarily report as spam, I would like to have the ability to use the auto-reply only for those people in my phone's Contacts list. I do not see a way to suggest this to…
Group Text
Same issue as many I've seen on this forum...just wondering if in 2023 there has been a resolution. To restate.... Group Texts in Messager+ when creating an enhanced group does not display name, only number, even when all members have contacts saved. Yes, some are iPhones...yes, many are not Verizon customers. Is there a…
Emails not arriving to @vtext.com
Beginning this morning. I can no longer send notes from e-mail to @VTEXT .com host vrz-sms.mx.a.cloudfilter.net [34.200.143.151] SMTP error from remote mail server after MAIL FROM:<[email address removed per the Verizon Terms of Service]> SIZE=2908: 550 5.1.0 <[email address removed per the Verizon Terms of Service]>…
Can I Change The Contact List in Message app to only show mobile numbers?
I am using the Verizon Message+ app (version 9.3.0) on my Samsung galaxy phone. When I start a new text, the contact list brings up email addresses and landline phones for my contact, as well as eventually the mobile number. Is there a way to just get mobile numbers? I would never text an email or landline.
Can’t receive verification code because my phone is broken
I need to log into my account to buy a new phone. My phone is broken so I can’t receive the verification code. I can’t log in to my account!
can I check my voice mail from my PC or MAC?
I am out of calling area but I have a fast internet connection can I check voice mail through the internet?
phone won't turn on, can't two factor
My phone will not power on for some reason, because of this I cannot use two factor authentication to log into my verizon account, and I cannot talk to a live chat representative because it wants me to log in . How am I supposed to fix this? Please help.
Integrated Messaging stopped syncing
I have Verizon Message+ app (9.3.0) on my Android (Google Pixel 6 Pro - v.13) . I also use the web-base Message+ app on both my iMac and MacBookPro. (both OS = Mac BigSur 11.7.6) Normally the devices all show on my settings page under "Manage Devices". However none of them are showing any devices linked. (see attached…
Win 11 Message+ App?
Will we ever see a Win11 Desktop app?
Not receiving MMS from T-Mobile users
I have seen this problem mentioned by several other users but it seems the issue has never been solved or adequate support provided. I have spent countless hours on the phone with customer service / tech support and the "executive relations" team...although they struggle to call me and instead will only e-mail which takes…
Is verizon desktop messaging down?
My desktop messaging just went blank chrome/edge/firefox on win 11 Use it every day. Just died today. Oh well, verizon consistently provides a source of annoyance
App is not good
really for the amount they charge, the verizon app is not good. everytime i try to make a payment is either blank or doesn't come up. when i call to make a payment on the phone, i'm not able to add in a new card because can't speak to a representitive why because they charge $10.00 just to speak to a human being on the…
Retrieving Deleted Messages on IPhone 11
Is there a way to retrieve deleted text messages on my IPhone 11?
SMS Messages now received up to 8 hours later since 5 days ago
Located in Laurel, DE 19956, Delmar, DE 19940, Delmar, MD 21875 and Hebron, MD 21830. When I'm on wifi calling at home (because Verizon's coverage has gotten so bad) I sometimes immediately receive SMS messages, sometimes I get them 45minutes later, and sometimes it's 8 hours later. The odd thing is, if it was because of…
Mobile app
My Verizon mobile app has a blank white screen
retrieve messages
how can i retrieve messages from 5 + years ago.
Missing message log
Why are message logs not showing up for one of the lines on my account?
CALL BLOCKING on CELL PHONE
Integrated Message +
My messages are not syncing between my phone and the Message+ app on ipad. Any leads?
How To to retrieve lost text messages
Message+ draining battery
Can someone help with message+ draining my phones battery? The last information I have been able to find about it is back in 2019 or earlier, but there are no fixes to the problem. I started using messaging+ app because I was having connection problems (messages being sent and rcvd) with the other apps. However, since…