Services & Perks (Archive)
Restore delrted samsung messages
Verizon Messages+ Not Alerting or Showing Group Messages
I have an issue with Verizon Messages+ not alerting or showing Group Messages when hooked up to Android Auto. All other texts come through except the Group ones. Group messages come through with Google Messages just fine. Verizon's app is the only one I have a problem with. This is a Verizon issue, not an Android Auto…
Verizon Messages+ not working on android
I switched phones (Samsung s8 to another s8). Conducted a Smart Switch and took my SIM out of old phone and placed into new. Everything transferred okay initially. I sent a text via Messages+ and it worked, initially. Then everything disappeared in Messages+. No conversations visible now. Cannot receive texts either. What…
porting out number in 'my numbers' app
since 'my numbers' app has been discontinued I have been trying to port out my number to a voip service I keep getting a rejection back saying the account number is wrong I have been using the account number on my verizon bill is there a different account number i should be using, if so where do i find this
Hulu no ads
I would like to have Hulu with no ads. I have the Play More plan which includes the Disney bundle, which I believe I have access to as long as I stay on the plan. I read through all the posts and read the responses from Verizon support ( canceling the bundle, signing up through Hulu, picking no ads, then reactivating the…
Chat transcript
Had a long chat with Verizon support today and didn’t like some of the things I was told. I need to get a copy of the chat transcript.. when I asked how i could do that they were unable to help me only give me a chat ID how do I get the transcript?.
Verizone Prepaid Disney Plus Offer
When I try to redeem the 6-month Disney Plus on Us promotion for upgrading to unlimited data plan it says "This code cannot be redeemed. You may have already redeemed it." Which I definitely have not. Can anyone help me out with this as I do not know who or how to connect with Verizon to correct this. Thank you.
Gift card
I regret ever going with Verizon!!! I have fought and fought for almost a year to get my gift card and I still haven't gotten it! I turned in 7 I phones and went with you guys with the hopes of that gift card to pay sprint off.. Instead I got to pay them money out of my pocket...... I've called I've texted and nothing!!!!!…
Sending link in message +
Ever since the recent update, I can no longer send links in my texts using message + I have used message + since the beginning. I use for my business, when I need to send my real estate link to a client, it will drop the appropriate address into the text box but will refuse to send. I have to back out of the message + app…
Removed messages
can i retrieve removed messages from Verizon Messages?
MMS doesn't work and it is not the device (possibly problem on VW end)
I think something in my text plan is preventing one of my lines from using MMS. The ordinary customer service can't find the problem because I believe it is within Verizon, not the device itself. SMS texts work. Calls work. Data works. MMS (group and photo messages) do not work. MMS>Data>MMS DOES work. Example - Signal and…
Messages say sent but not delivered
Many of my messages are saying they are sent, but not delivered. One message in a conversation will say delivered and the next will remain at sent. I've checked back hours later and even the next day and it still only says sent. I have a Samsung S10+, messages are from verizon to verizon. I use the message+ app. I have…
Messages not delivered
I have noticed recently that some of my contacts are not receiving my text messages. Others are going through with no problem. The ones that are not going through don't change from "sent" to "delivered". This just started happening recently. I am using Verizon Messages+ on a Galaxy S21 Ultra with all current updates…
Cannot redeem GrubHub gift certificate promotion
Help! Its my last day to redeem the grubhub/doordash gift card promotion and I am having the same problem that everyone else is having! Please escalate this to the proper channels ASAP, Thank you!
Not receiving short code messages on Message+
My iPhone XS Max recently broke and while I am still able to use iMessage via my phone number, sending and receiving text messages are nearly impossible. I found out that I would be able to receive SMS texts through the message+ web browser however I am not receiving any short code texts. Many of my accounts require 2…
LG phone not showing up on cell tower location
I need an Engineer or someone to explain to me why my LG phone did not show up on a cell tower dump showing location. When I called 911 they triangulate my position to within 1 ft. Yet there is no location data on cell towers. My phone was on and active.
how do I change from using Messages app to Verizons Message+ app on Android
Using Samsung S20. Currently using the preinstalled text app Messages & would like to change to using Verizon's Message+ as default without loosing history of text messages in other app. Is this possible? Will they transfer over? If not, will I still be able to access old text on the Messages app when I make Message+ my…
Smart Family Companion phone won’t work on cellular network
Ever since we added our daughter’s phone to Smart Family, her phone will only work when it is on wifi. It will not work on the Vz network. She can contact her trusted contacts, but that’s it. Our son’s phone is also on Smart Family and he does not have this problem. Perhaps our daughter changed some setting to bypass Smart…
Verizon cloud on mac
Not able to download the installer package for Verizon cloud on Mac OS Tried multiple times and not able to download the package version
Message+ picture fail
Samsung S22 Ultra and an Apple phone in our household. No one can send picture messages through Message+ they always fail.
Verizon Cloud App Not Working on Mac
I installed the cloud app on my Mac and when starting l, the app get stuck in the load screen. It will never proceed to where I can login. The same thing happened on my MacBook. I’ve removed and reinstalled the app multiple times. Help please.
vtext.com and vzwpix.com messages stopped working after years of proper operation
Like the title states, vtext.com and vzwpix.com email to text messages stopped working after years of working properly. I have my email server logs indicating that the verizon server started bouncing these messages on December 28, 2022. They worked properly before that. Here is a relevant section of one of the log lines…
Emails from my domain have recently been blocked
I used to be able to send emails to my vtext account and they have been blocked. They were working 2 days ago, now I get all the emails returned. See below: Reporting-MTA: dns; se3-lax1.servconfig.com Action: failed Final-Recipient: rfc822;[email address removed per the Verizon Terms of Service] Status: 5.0.0 Remote-MTA:…
Caller ID.
Caller ID issues: an incoming call to my personal or business line often displays only an area code and phone number, but the caller’s identity or business name is not displayed. Why? I pay for the caller ID feature on my business line to display my business name to others on all my outgoing calls, but when I make a call…
Verizon Cloud Encryption
does Verizon cloud offer encryption for the data backed up? Ever since Apple launched "Advanced Data protection" for iCloud+ I've been wondering this. ADP is end to end encryption so that even Apple cannot access my data in iCloud.
Verizon Cloud uncancelable
In August 2022 I changed phone and wanted to backup all my contacts with Verizon Cloud, so I signed up to a 30 day free Verizon Cloud trial and backed everything up and then wanted to cancel it, but an error came up: we encountered an error while processing your request. please try again later. I have seen a charge for…
Offers
I cannot redeem my offer for DoorDash and grubhub Everytime I click on claim my offer I get an error message saying missing
Getting a weird 2nd text message
My wife has an S21 ultra running the latest version of Verizon Messages. This doesnt happen evertime, but maybe every 3-4 times she sends a Facebook link or a link from a retail site, like Buckle, the person receiving her text will get the origial text then another 2nd text comes in after the first one that looks like…
My numbers app
I went through the worst time trying to port my “my numbers” buisness phone number over. They made me buy a phone an hour away from my house, canceled my discount, tried to port the number 3 times and then said it can not be done. Now I have a useless phone with a number that dosent work and no one even willing to help me.…
Disney+ bundle
Hello, I have the bundle on my account. But everything I try to activate it by entering an email it says "unable to validate email, please try again" it doesn't matter what email I put in it always does it