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How do I file an official complaint?
On 1/10/2023 I called Verizon and spoke with the billing department in regards to charges I was previously advised would be removed. There was an additional issue regarding an email I received while on a call with a different billing representative on 12/28/2022. The call was handled very unprofessionally by Lisa, the…
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Message+ Attach media incorrect thumbnail
Since the recent Message+ update, the thumbnail previews for images are incorrect. I'm seeing thumbnails of images I deleted years ago. If I try to send it, it shows the more recent image. How do I fix this so it doesn't look like I'm about to send a photo of me banging out an ex to my mom?
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School District / Police First Responders Using Verizon Not getting Emergency Notifications
Hi, we currently send out text messages (vtext) to our police, fire, and administrators for emergency services including active shooter, doors left open, duress signals, etc…. This has worked without any problems for years until a month or so ago NONE of our first responders that use Verizon are getting text messages for…
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how can I identify high data usage websites
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"asterisk" is the new telemarketing number that can't be blocked
Now we are getting hammered with calls from "asterisk" ... with no number and no way to block it that I can find. 3-4 calls per day is getting annoying for sure. Anyone got any ideas on what can be done?
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Verizon Cloud upload
if i start the upload to verizon cloud and i accidentally press the cancel button, can i restart the upload to the verizon cloud?
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How do I cancel renewal of magazines I used with Verizon Up rewards?
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2FA Questions
Trying to set up 2 FAuthentication. Prior to even turning it on, it was asking me to validate using the MyVerizon app which I have on my device. That is not always convenient. It says for 2FA it will send a message to the phone number or an email. So, I went ahead and enabled it on my own line. It does not send text…
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How do I file a formal complaint about employee conduct
How do we file a formal complaint to Verizon for employee conduct in one of their corporate stores (not an authorized retailer). I see a lot of forum posts where Verizon offers a direct message, but is there really no way to give that feedback other than post here?
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Emails to Verizon text blocked
My company sends emails to Verizon texts for critical alerts. These stopped working this week after months of successful messages. The following organization rejected your message: vrz-sms.mx.a.cloudfilter.net. It seems like our email or domain is now being blocked. Please assist as this is critical to us.
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GIFs not sending
sending gif getting message not sent: invalid destination address I have: * rebooted the phone. * Disables and enabled the SIM card. * Removed and replaced the SIM card * Cleared cache. * Disabled 5G * Turned on and then off airplane modeThoughts
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Not Receiving International SMS Messages at Home in USA or in Iceland
I have been struggling to get international SMS notifications on my Samsung Galaxy S20+ from my bank account in Iceland. There is no error on the bank's end. It says that a code has been sent, but I never receive. We've had a bank account in Iceland since 2015 and received these second factor authenication notifications…
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Messages
I’m not getting verification messages for the past 1 weeks. I’ve not had this problem in the past.
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Poor Customer Service
I have had more issues with Verizon in the past 2 months than I have had in the 20+ years I have been a customer. With the exception of two agents, my experience has been the worst of any company I do business with. The level of customer service is unacceptable. As an example, the last agent I was chatting with…
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Why am I seeing this recently
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999-999-9999
So I see a 999-999-9999 number on message list for a number. That means receiver has blocked the number? Or another reason why it show that way
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Messages+
Got my wife and son s22 ultra's for Christmas and they are both having trouble sending or receiving mms messages in message+ wifi and data both Any suggestions Thx, Jason
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what is 000-000-6245
On one of our phone text logs, we get ONLY incoming texts from 000-000-6245. What is this. As I said, they are ONLY incoming. Thanks!
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Not receiving MMS after switching to verizon
I transferred service to Verizon this week. Same number, upgraded iPhone from the 11 to the 14. Since then, I am not getting MMS verification texts from my employer (seems to be the only contact with an issue), thus rendering my accounts unable to be used. Their IT department says it is a carrier issue. I've troubleshot…
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Not Receiving Pictures in Text
My Samsung s4 will not load pictures in my Verizon messaging app. Unless I log into my Verizon account then they will start to download. This started to happen right after the new update to my phone. I have: Remove battery, Master reset, reinstall Verizon app, called Verizon 6 times no help from them. Anyone have any ideas.
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VERIZON MESSAGING APP
I can NO LONGER REPLY to five number text messages.. It dosen't matter if it's a text from my doctor's office requesting an appt conformation, or if it's a marketing text (I can only stop by replying with the word 'STOP") All replies to these, "FAIL". WHAT HAPPENED? Untill two months ago, always worked & never a problem!…
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How to stop Verizon from auto deleting text messages
My older text messages are automatically being deleted from my Samsung s21 phone. How do I prevent that or save my older messages that I want to save?
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uploading albums
is there a way to upload albums as they are from my phone to the verizon cloud?
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How do I know if I have Asurion Insurance?
I am trying to find out if I have Asurion Insurance?
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VZW.com Suddenly not Using Two-Factor Authorization
This topic seems to have gone nowhere in the Accounts and Billing subforum so I will post here. Further investigation has shown me that the Login link from the VZW.com homepage is; https://secure.verizon.com/signin But that link does not allow two-factor authorization. On the other hand login links I have been provided in…
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Is it possible to disable Message+ Audio Recordings?
Is there any way to disable the audio message recording button in the Message+ app? I sometimes find that while I am not even holding the phone (it is sitting on a table) that it has sent a very long (10-12 minute) audio recording to the SMS recipient that is open in the app. You are supposed to have to hold down the…
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voice message
Voice mail does not work well. New phone lost all of my old message. New phone said I only have room for 18 more message. I only have 6 on my new phone. Takes a long time for new voice message to come through.
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Picture messages not being delivered
I have a Samsung Galaxy Note 10+. I use the Verizon messaging text app. Most of the people I text receive my picture messages fine. However everytime i send my cousin who is also on Verizon on an iPhone, my picture shows Sent and then a day or two later Failed and she never gets it. She gets my regular texts. Today,…
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I need to print my text messages
Al I can print is a list of numbers to/from texting, not the actual texts. I need the texts and in particular to see what had attachments.
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Cannot finish installation of message+
I cannot complete the installation of message+ on my iPhone 12 Pro Max. I keep getting a "Not able to generate pin. Please try again later some time" popup.