Services & Perks (Archive)
Smart Family App keeps Resetting
My Daughter has an IPhone 12 on which teh Smart Family app is installed. Despite setting it up properly, after a few days I get a message that her location permission is off and also time restriction seems to reset and asks me to activate again. I fix both through teh fix instructions, works well for a few days, then same…
How do I remove a recipient from a group text?
I use the default app, Verizon Messaging Plus. Can't figure out a way to remove a recipient when I reply to a group message. I have a Samsung Galaxy S6.
How to permanently delete texts
When I try to delete texts, my phone says they've been deleted-but they're still there! How do I permanently get rid of them? My texts are not locked.
If a text message is deleted in a 3rd party app and i Move to verizon's app do the deleted msgs get restored?
I've tried using another app, and well it has issues so I'm looking to move back to message plus, but I want to make sure deleted messages are not restored automatically, and that there is no chance of new read/delivery receipts going out. There are messages that have been deleted in the 3rd party app that I must ensure…
location services don't work
My kids both have brand new iphone 12's and I opted to pay for SmartFamily so that I can always see their location. Today I see my son is where he should be but my daughter is not. Of course I freaked out to see this and immediately got on with verizon to make sure this is not just a glitch. Well low and behold I find this…
Verizon Messages +
I have the Verizon Messages + app downloaded on my iPhone 13 Pro Max, I signed in on it with my Verizon account information, how can I use it only and not the iMessage currently on iPhone anymore, I like the Verizon Messages + app cause of the features that it has to offer. So how can I go about using it only, is some…
Message+ does not open links
On the messages+ website (I can't get the app to work at all on ANY of my devices). Someone sends me a link to a website, and it appears only as text, not a hyperlink that opens. I can't even copy & paste it!
Messages+ Windows 10 Desktop App Install (Solved)
I think it got harder to install now. I ended up using an app backup program to pack the app and turn it into a install file. Hope this helps. If the link above doesn't work copy and paste this below. Below is a snip of the instructions.
Spell check on messaging
How or where can i get spell check on my texting and emails?
Message+ App for WIndows: No contacts showing up
Greetings, I installed the newest version (v3.0.0) of the Message+ for Windows desktop and it seemed to install correctly. I have a few bugs that need some help sorting out. 1) No contact names. Just phone numbers. There is no link to the contacts. But strangely there is one person whose name shows up. The rest of the…
Windows 11 app
Is there the app for windows 11? I'm starting to use my laptop a bit more and would like an app to use. It says it's available for windows 10/11 but when i go to the store or the link there's no download options at all and this cannot be found in a general search through the windows store.
INVALID GIFT CARD PIN
I traded in a phone, got emailed a gift card in return. When I try to use it it says invalid pin or number. I've spent upwards of 3 hours on the phone with customer service to no avail! has anyone had a fix for this? It seems like a VERY common problem. Thanks
Spam
So I accidentally reported a friends text as spam through the Verizon message+. Does anyone know how I can change it to not be spam? I have a prepaid phone if that helps
Announcement 24
Restrictions on this line.. its from Verizon smart family service. I deleted the app but still had the problem on my iPhone so I put the app back on went under my number and found I put restrictions on , now there isn't a delete restrictions button . Thanks Not! So I changed the restrictions time to one day a week for 1…
how do I send a group text in message +
* Just this week I was able to create a group text that had 26 people in it. When I switched phones that was gone. Why? What happened to message plus from my Samsung Galaxy A51 to my Samsung Galaxy s20 to?
Android smart family bypass
How come in the settings under accessibility it literally tells kids how to turn off the smart family app? It gives them instructions to hold both volume buttons down and it shuts the app down. Seriously?? What's the point of creating or paying for an app when the phone quite literally tells you how to bypass it?
Attaching images to text very slow
I think this started to happen after the last update. But when I try to attach images to text messages it is extremely slow to attach. The send button does a "loading" animation that can take awhile or not work at all. I thought maybe it was the SD card, but changing that out causes the same problem. And it doesn't happen…
Multiple duplicate messages being received...
My wife's Samsung galaxy 8+ has recently started doing this. When she sends a message it will be repeated sometimes for 3 hours on the recipient's phone. This happens randomly and doesn't appear to be one recipient. VZ customer support has been no help. I am going to "reset to factory default" the phone, but I suspect the…
Friend sent me a text, I never got it, but they got a reply I did not send
So in short: My friend sent me a text I never got it, but they got a response (that was not from me) that said "Sorry you have the wrong number". My friend called me to see what the deal was. I said I never got your text in the first place. Then I sent a text to them, they replied back and we were able to text from then…
Invalid pin errors for message+
I've been using Message+ on my Windows 8 PC for years. It suddenly stopped working. I tried to repair and got a verification code on my phone. When I entered it, I got invalid pin. Tried several more times. I then uninstalled the app on my computer and searched for it, thinking there might be a later version all of a…
The Just Kids Plan Does Not Work and Is Dangerous
I added the Just Kids line for my child with the understanding that this is a safer option for children to be able to communicate with family and friends from a list that was selected by the parents; however, this is not completely the case. I had a very select list of individuals that could contact my child and that my…
Text messages (SMS Texts) being delayed out of O365
Hi, Over the last week we have been seeing lots of SMS text messages sent out of O365 being deferred for up to an hour. Any ideas on when this will be fixed? All my Verizon users are experiencing this issue. The service has become very unreliable for priority services. We are seeing this error in the O365 logs. server…
White screen when I open VZ Messages +
We need to find out why verizon Integrated messager is not staying active on our phones. When I activate my Integrated Messager it opens a window for a second and looks like it tries to download but the disappears. Does anyone out there have any permanent fixes yet?
Verification Codes
My phone died and I need to log on to Gmail. The verification code that is being sent does not show up in Messages+ but other text messages show up fine. Do verification coded text messages use a special protocol. Is there a setting on my Verizon account that needs to be turned on/off ? Thanks in advance. Warren
Security Camera where there is no WiFi available
Not sure if this is the right forum for this but... I want to mount a security camera in a remote location where I do not have WiFi access. I currently use an Arlo GO camera on the Verizon network but I want to add another and the Arlo Go is no longer available. Does anyone have any suggestions?
Smart family fails
I thought the smart family app was a app that parents could use to block certain contents from their children phone. My child is on punishment and everything on her phone is suppose to be restricted and the internet has even been paused. The only thing she is suppose to be able to do is contact the trusted contacts listed…
Unable to receive Facebook SMS verification codes
This is a continuation of a discussion that I think is locked--I can't post a reply there: https://community.verizonwireless.com/t5/Verizon-Wireless-Services/Facebook-SMS-text-verification-code-not-being-recieved-Locked/m-p/1057629 After looking around a lot, I think I've found a solution for my situation. I had a…
Virtual gift Card PIN INVALID 2022
I have been trying to redeem my Verizon gift card that I received in my email. I have called several time and i continue to get shuffled around with no REAL help> unbelievable that no one can help. I was told to call 1800 876-4141 and I still am unable to get REAL help I don’t know what to do and I would like to pay my…
Paid Bill but still no texting and calls redirect to financial
I have an account with my whole family and their phones work yet mine wont send or receive texts and calls redirect to the financial center to pay bill. Bill is paid though why is this happening?
Online texting down again
Verizon website online texting down again. Last time took several hours to find one verizon representative who knew anything other than wireless and said anything other than wireless scripts from their teleprompter. Last time was obviously a server down bc ALL text history was blank while website was up. This time MOST…