Services & Perks (Archive)
Smart Family Companion Issues
I am trying to pair 2 new phones with Smart Family Companion but it's not working. On the parent phone the next step is to click set up on the child devices but on the 2 child devices it says "Not Active". I'm trying to communicate with someone through chat but I'm not getting much of a response. I'm trying to avoid having…
Increasing the number of contacts in Verizon Kids plan.
I like the kids plan and would like to keep it but would like to know if there is a way to increase the number of contacts to more than 20?
Keep getting text from random numbers @vztext or vzwpix
This past month I have gotten several text messages from random numbers from @ vztext.com or @ vzwpix.com. Normally, they are all similar text with, "Who's this?", or "Who are you?". Well today I got two, "WRONG NUMBER [removal required by the Verizon Wireless Terms of Service] (Attachment removed)" and " [removed]…
Content Transfer can't transfer Messages
I'm trying to use Content Transfer to send my Messages to my upgraded Samsung. It went through the "Collecting Messages" process for well over an hour, then crashed. All other transferred contents are fine. Help!
Message+ crashes on Macbook Pro running Mojave 10.14.6
I was excited about finding Message+ for my Macbook Pro Mojave 10.14.6. I use this Messenger on my Ipad and my Samsung 9+. Very unstable. I seem to be able to read and text threads that have no pictures in them. But if someone has posted picture (no matter how long ago) the app crashes. I tried deleting the app and…
Message plus
Hi, I have a kyocera lte flip phone. I am trying to restore my conversations on the phone. I am signed up to message plus. When i press it it says sign up to integrated messaging. I already am signed up. Please advise what to do
How do I get/change my notification sound for Messages+
I have a notification sound for my e-mail and Twitter But I can't get one for my Verizon Messages+
Messages not showing "read" when recipient has read them.
My husband's Galaxy S8 won't show messages as read after recipient reads the message. They are showing when they are sent, delivered, and typing but never saying read. My Galaxy Note 8 shows it, but his S8 does not. Any help would be appreciated. Thanks!
Smart Family Companion will not pair
Hi Everyone, I am trying to pair my son's phone with my phone using the smart family companion and smart family parent app, respectively. Both phones are Google Pixels running Android 8.1.0. I have previously successfully paired my other son's phone. To pair, the parent app sends a link via text to the child's phone. When…
How do you view numbers and times of text
I am trying to figure out if i can view more information with text messages. I am only interseted in the cell phone number being text
messages stuck "sending" when I text in mms chains from Samsung to Iphone
I have tried to get this answered many times but it never seems to help. When I send from my Samsung 9+ to groups of iphones users my texts periodically get stuck sending. I then have to clear all data from the app and turn my phone on and off. It then sometimes works and I lose all of the texts that were stuck sending. It…
MULTIPLE TEXT MESSAGES CLAIMING TO BE FROM VERIZON
Hello. I have been searching for a contact to report fraudulent text messages that claim to be from Verizon. The first text was they are coming to install Verizon fiber optic. Another one is that they need to send updates on my account and the third is that I supposedly changed my "secret question" and they need…
Unable to pair Smart Family Companion with my Smart Family App
I have a verizon iPhone 8S and my child has an iPhone 7x. I keep attempting to pair them and I cant. When I send the text, she receives it ok. I click on the link and it brings up the family companion app, but has a message stating. Safari cannot open the page because he address is invalid. When I click ok, a little window…
Can't see pictures on cloud website
I am unable to view anything (pictures, video, documents) on my Verizon Cloud on the website. When I click on one of those items it gives an error that says "Unable to load" Downloading these items runs into similar issues - it opens up a new window that says "HTTP Status 400 – Bad Request" I have no problem accessing my…
Verizon Web Text not working
My Verizon phone is broken so I was going to use the Web text site to keep on working. However, texts aren't appearing in the web application. I get 2 factor authentication texts sent to me, but they never appear in the web app. What good is the web text site if it doesn't show the texts?
Smart Family Contact Pairing
Trying to pair my daughter’s iPhone 6S Plus iOS 14.4.2 phone contacts to my iPhone 11 same iOS. Her phone set the contact sharing to “allow” sent a message to mine saying “contacts were enabled” and shows in the companion app settings as sharing ...but does not show any contacts in the parent app when viewing the child…
installed message+ on tablet, would like to sync all messages from phone
Samsung Galaxy Tab S7 - latest message+ installed I would like to sync all of the messages from my phone to my tablet and online. I have the messages backed up to Verizon cloud but haven't figured out how to sync them into the tablet and online app.
Gizmo Watches Seem Unreliable
I have 2 Gozmo watches for my kiddos. Overall, they are ok, but they don’t charge regularly… sometimes they “charge” all night but don’t actually charge during that time. They are constantly connecting and disconnecting throughout the night when on the charger. Also, if one of my kids make a call that goes to a voicemail,…
Can't activate account in messages+.
I can't activate account to sync old messages to verizion messages+. I recently got a "new" phone through the insurance. It's the exact same as my previous phone, a Galaxy S9. At first I'd used smart switch to restore messages, calls, photo, ect. Messages+ seemed to work fine. I had to factory reset the device due to other…
Voicemail
I cannot remember my passcode to be able to listen to my voicemail. How do I fix this? Thanks
Verizon Messages + online
Does anyone know why there would be messages missing from the Verizon Messages online. We sent and received messages on our phones but wen we went to use the online messaging they weren't listed. It's not all messages just a few here and there. Hope someone might have seen this before.
Text to mexico?
My mom recently told me one of her friends, that also has verizon, can text to mexico for free, sent and recieved. she doesnt have any sort of mexico texting plan for her phone. wondering if this is true?
Cloud
How do I cancel the cloud free trial?
restore deleted messages
I am using the verizon message+ app. I manually deleted three text messages, and I am trying to get them back. I assumed I'd be able to use the backup option, but it looks like backup from SD card is the only option, and when I click that it is a blank screen. I am not sure if these are able to be restored from the cloud,…
Messages
My texts aren’t loading via wensite
Apply filtering to primary parent
Is there a way for me to apply the filtering system to the primary parent account? I purchased Smart Family as much for myself as my child, but then I discover I can't apply content filtering to the Primary Parent account, and I can't make another phone the primary parent since it's my Verizon account. I also can't make my…
How do I transfer photos from Verizon Cloud to a file in my Desktop computer?
yes my cloud does not show up when i open my account for verizon wireless Samsung note 8 to Windows 10 OS
Message + will not activate
I have the same problem with a Kyocera Duraforce Pro 2 that I got phone as a gift. I like it but I want to use Messages+ as I use text the most for the very poor Verizon service in the Medina, ND area, even through there are two available towers in the area that they could use to boost the signal in this area. Most…
Text message content
I have been trying to get information about text content and voicemails. If a subpoena is sent for text message content how far back does Verizon store the text content (not text summary). Also for voicemails how far back can those be retained through a subpoena.
Premium pix message sent help please
I have a pre paid unlimited Verizon plan using an iPhone 11. I recently saw on 3 dates in the last month a premium pix message. Now on the breakdown for days usage it does not show who or where the message is going but it does show the arrow as if I am sending this message myself. Idk how I have this on my phone. Can…