Services & Perks (Archive)
Message+ cannot hold and forward
Cannot forward
How Do I Delete Auto Reply Texts?
Branched from an earlier discussion: Messaging+ "If I set up several auto reply texts, I can select which one I want to use whenever I turn it on. But how do I delete one of them? It won't let me delete one." Has anyone ever responded to you? I'm having the same problem and its May 2017. Did you get an answer? message…
Web Text Not working
https://web.vma.vzw.com/vma/web2/Message.do this is no longer working can someone at Verizon look into this?
Group Messages showing "Downloading"
Google Pixel user here with version 6.6.4 of Message+. When someone sends a group text to me that wasn't created in Message+, I see "Downloading" in the senders individual thread. If others reply, I will see "Downloading" in their individual thread. It will usually eventually show up correctly (as a group text). This can…
Excellent Customer Service
We just bought the new Samsung 20+, but didn't get them until after vacation. My husband needs his phone for work, and there were some issues with him switching from another company. Isaiah, from Austin Victra, in Austin, MN, took the time to make sure that we were totally satisfied with our new phones!! Anyone from this…
Cannot take a picture in Message+ to add to conversation
I used to be able to take a picture right from the Message+ app to add to my conversation but after some update it seems to not be working, i tried force stop and clear cache but to no success. The scenario is. I'm texting someone about something i am standing next to, to better show them I click the + icon and click…
Text and photo messaging
Are text messages free to people on my friends and family list or do they come out of my plan allotment+
Cost to text or call to Puerto Rico phone number?
I have a co-worker who is from Puerto Rico (area code 787). Just wondering if I'll be charged more for texting back and forth and calling as well?
What is 900080004101?
This number shows up several times as an outgoing text in my phone. What is it?
Websites blocked for no reason
My sons iPhone 8 is not allowing him to access websites and says smart family is blocking it. I have no blocked sites on smart family.
Integrated messaging app not working on tablet
I am using the integrated messaging app on my phone and Samsung 7.7 tablet. I can send and receive messages from the phone just fine. On the tablet they are not working properly. The tablet can send but cannot receive any messages. It is of course connected to the internet - as it is able to send messages - but not able to…
Message plus Vibration intensity
I recently switched to the message plus app to text on my galaxy s10+. Anyways when it vibrates for a text it feels like I'm getting a call and I can't change the intensity to how it was before. It literally vibrates for like 15 seconds just for a text, how do I change it?
Safe Family VPN issue
I recently signed up for Safe Family and am having issues with my kids phones not connecting to the internet with the VPN on. Its happening on both my kids iPhones. I have tried resetting the network connections and it still won't work. This doesn't work on cellular data or wifi. Any tips on getting it to work?
25 MB data plan
I saw somewhere on the site that here is a 25MB plan for $9.99 and now I cannot find it. Can someone provide the link?
ENV3 and annoying reply message when I send more than 2 pages of text
Can someone help me!!! I got the ENV3 and I have finally realized that I can send multi-page texts to non-verizon customers. However, the drawback to this is every time I do, I get a reply message FREE from verizon telling me that it will be sent in multi parts without formatting. This is extremely annoying. Does anyone…
Family Controls
I have Family Controls - Data Usage controls on one of my lines for my daughter. Every time I try to cancel it, I cannot do it through the website. When I click to "Manage Usage Controls" I get the below. Does any one know how to get it done?
Number to reach out/call
Can a Verizon member reach out to me? I cannot receive text messages, and the prompts from *611 prompt me to follow the link they text to my phone...that I cannot receive text messages from. The online chat just tells me to call *611. I can send texts, and parties receive them. I can call and receive calls without issues.
Smart Family
They say you can turnoff internet access to a childs phone. Must be somewhere?
Text Online very difficult to use
Anyone having problems using Text Online? I login and get my text messages, but most of the time, as soon as I click on some message thread the web page will go into an almost never-ending refresh loop before stopping long enough to display the message conversation. I have tried several browsers, and different machines.…
Recent Group Text Message Issues
Last week something has changed with the Verizon Messenger+ program on my Samsung S7. If I create a group, and send a group message, the recipients only see phone numbers, not a name, even though they have those same people in their contacts. And there's also an extra phone number that isn't one of the people in the text…
can i see pics my child has sent
I reviewed my bill and saw that my child has sent and received numerous pictures, but there are none saved to the phone itself. Does Verizon have somesort of database where these are stored and I could see what was sent and received? Or am I just limited to knowing who they were sent to and when?
Inappropriate/vulgar text messages from random numbers @vzwpix.com
How do I stop getting text messages from invalid phone numbers and random email addresses? I continually get random group text messages from invalid phone numbers that end with @vzwpix .com. Example: [email address removed per the Verizon Terms of Service]. Some are sent from what looks like a valid Google email address.…
Edit Photo doesnt have "draw" function inside Message+
When I go inside Messages and hit the "+" sign, then I take a pic using the camera icon..I take a picture, hit "OK", then the Edit Photo menu launches.. Transform, Filters, Adjust, Sticker, Text, Vignette are the options. But none of these have the "draw" option. many times when I take a picture, I want to circle something…
Message+ Windows PC app still Broken
On my personal home PC, the Windows PC app stopped working about 3 weeks ago. VZ Support's last effort is to contact Microsoft of my Internet provider. Problem: All worked fine across PC, iPhone and Android tablet until PC app (not web based text) stopped working. Can send a text from PC, but cannot receive any. Iphone and…
Why don't I see any activity on FamilyBase?
I recently added FamilyBase to our plan to monitor our daughter's cell phone usage. It worked perfectly for the first 2 months. Now suddenly it is showing me nothing. It says she has had zero activity on her phone for the past 5 days. I know this isn't true because I can look at her usage on My Verizon and see that she has…
announcement switch 2 dash 53
only on certain numbers I get: welcome to Verizon wireless your call can not be completed as dialed. please check your number. announcement switch 2 dash 53. while other numbers work just fine but I do need to connect every time when I make the call and i can not figure out why certain calls I can not dial out. Please…
MMS Message not delivered
As a result of a group MMS text sent from my gmail account to mobil devices of friends. Only the verizon friends failed. There was a problem delivering your message to [email address removed per the Verizon Terms of Service]. See the technical details below, or try resending in a few The response from the remote server…
message+ crashing
every time I try to upload a photo to a message, the app crashes, or won't upload the photo. I've uninstalled and reinstalled and it didn't help. I habe the samsung s20 plus 5g.
Why can’t I block the Snapchat app on my sons IPhone X?
He is still able to open the app and receive and send snapchats both on Wi-Fi and cell data. It makes me wonder what else is working like it should. In Smart Family I have blocked all social media. I double checked and that is still on. He keeps finding ways around it all.
Blocking
So I thought I was blocked by another Verizon number but it says delivered in messages plus. I thought it would stay at sent if blocked, but if ignored/do not disturb, then it would make sense it would be delivered. Obviously the block would just be through the device not Verizon, but I wanted to ask. If it says delivered…