-
Digital Secure not loading
I recently bought S23 Ultra. There's a notification from Digital Secure saying "Action required: Upgraded protection is here! Sign in to resume antivirus & web protection". When I click it, it's not redirecting to Digital secure app and when I try to open the app, it just keeps on loading and the app is not opening at all.
-
Unable to Unsubscribe from Verizon Smart Family E-Mails
Hello, I have been getting daily email alerts for Verizon Smart Family. When I follow the instructions to unsubscribe from the "Adjust your notifications" instructions it says that the email address provided is not recognized or registered as part of the notification system. Please help. I've been trying to unsubscribe…
-
E-mail to vtext
Does anyone know who to contact to get messages delivered to vtext.com. I stopped receiving text alerts from my financial institution due to vtext.com blocking messages.
-
Smart Family boundaries not working
I should get a notification notice every time my son leaves and arrives at school or at home. We get 0. We do have the new app installed on both phones and since Saturday at 8:28PM it isn't working. I still get his location when I pull it up, the boundary notifications are failing. Any idea how to fix? I have been through…
-
is digital secure slowing my galaxy 22ultra
since I added verizon digital secure my phone (s) they are much slower, unless home, with xfinity wifi any time I am out with it is now shower and sometime does not connect at all ... if that part that plan - Help, I don't like it...
-
Remove vtext alias
Many years ago I switched from Verizon to another provider and ported my number. While on Verizon, I had an alias for the vtext service in place of using my number. (Example: [email address removed per the Verizon Terms of Service] vs [email address removed per the Verizon Terms of Service]) My mobile Verizon account was…
-
How to get my screen repaired?
My phone screen is cracked after I dropped it. I have Verizon Device Protect, which is supposed to give me unlimited screen repairs. However, whenever I try to file a claim on Asurion's website or phone line, their solution is to send me a new phone, which they want to charge me for. How can I get them to actually fix my…
-
Smart Family Issues After App Update
I am having several issues since the smart family app has updated. 1. I keep getting the message “your child’s device isn’t responding….” but shows paired on both parent and child’s phone. We have deleted and reinstalled but no luck. 2. Haven’t been able to see child’s web and data activity for 5 days now. It had been…
-
Verizon Smart Family No Longer Listing Locations
I have the smart family app on both phones. I PAY the 10 dollars per month. VSF used to list the locations of the companion phone but now it shows their most recent and that's it. How do I fix this?
-
How to manage an international phone plan
After hours and hours of trying to figure out which plan was right for my family, I added international plans to my two phones and when I returned I cancelled both. I thought I was cancelling the 30 day plan, not cutting off the plan (there's no pro-ration option so it doesn' t make sense to cancel early). I just didn't…
-
Smart family tracking
My son controls my Verizon account. He has me tracked via the smart family tracking. How may I disable from being tracked and my don seeing my phone calls and messages? thank you !
-
Weak mobile data connection at home
During a recent extended power outage due to storms, our Internet service provider was out for about 36 hours. We tried to use our mobile phones as hotspots, but experienced extremely slow data connections. I called customer service several times to report the weak data signal. I would like to ask Verizon to review and…
-
Unable to generate pin
Hello I can’t generate the pin to connected messages+ I redownloaded the app multiple times
-
Can’t change time on Smart Family Schedules
Ever since the recent update I can’t change the start or end time on school or night hours. I can go into the schedule but I am not able to edit those fields. In addition, when I try to create a custom schedule the app selects the current time as the start time i.e. 9:12 and automatically selects the end time as 15 minutes…
-
Digital secure
I don't want digital secure Please make it stop
-
Smart Family
First, after the update I couldn't login. I uninstalled the app 3x and was still forced to try and reset my PW. It took 5 tries to get that to work and login. Next, I finally get in, only to be forced to review my notifications. Then, it says skip for now but it won't move past that screen. So, I am forced to allow ALL…
-
Web and App activity
We have the Verizon Smart family app that I use to monitor my 4 kids app usage and time spent online. They did the update yesterday which changed the look of the whole app. All family members had to update their app and pair. Only. 4 out of the 6 of us did. When I was viewing my 16 year old daughters web and app activity…
-
VTEXT Outage 10/04/2023
Just wondering if it's down for others?
-
Can’t log in to my account
Please help, I’ve lost my SIM card and can’t receive my 6 digit code to log into my account.
-
New issues since latest update
Since the latest update I’ve noticed several issues. I keep getting a message for one of my kids saying “one or more permissions are disabled” on his phone, yet I’m able to see his app and web activity and driving score just fine. I checked his phone and everything appeared to be in order as far as permissions go. I have…
-
How to remove apps that were auto-installed by Verizon App Manager
Ok... so, I've had some problems with "Verizon App Manager." Specifically, it had been forcing me to install apps without my explicit permission. And, well, they weren't very useful apps, either. Rather, they were apps like "woodoku" and similar. As it so happens, I was able to figure out how to DISABLE "Verizon App…
-
Smart Family after update
Ever since Verizon decided to update there app nothing works now. Everything has worked perfect until Verizon decided to update there app. Now nothing works. I get text messages constantly saying my daughter's phone is not paired and working properly. I then delete everything, install everything, add her and it shows…
-
Smart family log in issues after recent update
After the recent update, I'm unable to log in to Smart Family. It keeps telling me incorrect info. I reset my password and that still hasn't worked. I've done this 3x so now I'm asking for help. I have kids that I need this working for ASAP. I didn't want to update and now I'm concerned with their safety since this isn't…
-
NFL sunday ticket never received as promised
I upgraded a phone that was part of the nfl ticket on August 31st. I still have not received it!!! #nflsundayticket
-
how am I supposed to login when my phone is broken
My phone stopped charging and before it died I was able to order a new phone. Of course my new phone didn't arrive during its allotted time slot, and UPS shipping isn't even showing an expected delivery date. Of course now I can't access my account to talk to anyone about where my phone may be and why it didn't show up…
-
Sim Card not Working
iPhone stopped registering SIM card so I looked online and tried everything. I tried to log in to verizon to try and talk to a representative but I cannot due to the two-factor authentication. I cannot complete it because I can't receive a code. What do I do??
-
Smart Family
Has anyone noticed since the update that the locations are COMPLETELY off? I think the update is awful,?
-
September 2023 Update Lost Pairing and Can't Pair
Feel like I was forced to make the update because I couldn't sign in to the Smart Family app unless I did. After, I am unable to pair my child's phone with mine. I send the reminder text, and am sent to a link that won't load. I've tried turning our phones off and on, tried using wi-fi and tried without wi-fi, using data.…
-
Google Messages Sending Text from old number
Having a very strange problem after switching to Verizon from T-Mobile. Problem only with one phone, my wife's T-Mobile sourced Samsung Galaxy A32 5G. Other phones switched are Apples. When bringing all phones over to Verizon, the phones were issued new SIM cards with temporary numbers so I could swap out the SIM's later,…
-
Verizon smart family
I went through updating all of my family's phones Smart Family and Companion apps. We all have Samsungs. Two S22, one S21FE and a S23. All of our phones have all updates applied. None of us can get our apps to work. I click to "review notifications" and it takes me to the page with all of our profiles. It doesn't matter if…