Services & Perks (Archive)
International Spam Calls and Texts - how do I stop them?
The number of international spam calls and texts has increased to ridiculous levels in the last few months. I regularly receive calls from China. I've also received 15 texts since Oct 15 from international numbers. Blocking them is pointless because they're all different numbers. Is Verizon willing/able to actually help…
Verizon Interface Blocking
I am having trouble with Verizon interface. I am trying to download a video and keep getting blocked. How do I turn the McAfee feature off? blockpg-aloe.safezone.mcafee.com
Smart Family Call Limits not working
Hello! I am using Smart Family Text Limits and Call Limits. Text Limits are set to 1 text per month and are working as expected, allowing only texts to and from Trusted Contacts once the threshold is reached (1/1). Call Limits are set to 1 minute, and after 1/1 minutes are consumed, my child can still call and receive…
How can I log in when my phone isn't working?
My phone stopped working this afternoon and I am unable to access my account on my computer because it's sending a push notification to my phone? This is so frustrating! What am I supposed to do??
Email to VTEXT Messages Failing With Specific Error
Email account I have used for 12+ to send weather alerts email to SMS (Vtext) is now failing with a specific failure return email. I can use other emails accounts and they come through just fine. Partial error: Diagnostic information for administrators: Generating server: DM8P221MB0326.NAMP221.PROD.OUTLOOK.COM Receiving…
Call forwarding
Does Verizon charge a fee for using call forwarding?
Caller spoofs VZ support number and caller id!
Fake caller spoof VZ support number and caller ID. They called me on my cell phone. They claimed to be with fraud dept. They said there is unusual purchase. They somehow access "My Verizon" app to access 1 time access to my account. They gave a password to enter. I didn't realized this until later in the day. I allowed…
Child phone is getting calls and text from numbers that ARE NOT on the approved list
I subscribe to Verizon Smart family in an effort to protect my child. I rely on these advertised tools yet they seem to constantly let me and the child down. The first time I learned of the concern when my child started getting text with links to porn sites. This is the second time that the Verizon Smart Family feature has…
Unhappy can't search for GIFs, images and videos inside Verizon text message app
Is anyone else unhappy about the new Verizon update that eliminated the ability to search for GIF's, images and videos inside the Verizon text message app? If yes, please voice your opinion that WE want it back!
Call Failures
After 2 visits to the Verizon store and many chats with Verizon Customer Service, I am no closer to resolving call failures in my home. It is ridiculous that I cannot rely on Verizon to permit calls from within my home. What if there must be an emergency call? Yesterday, I was refused an elevation to a supervisor and told…
Smart Family Reporting incorrectly
I can not express how incredibly upset I am. This smart family app is not only reporting wrong times. But is reporting that things have happened that haven’t. It is reporting that members of my circle are accessing porn when they aren’t ( a 6 year old) and accessing social media apps that they don’t have. This has been a…
Is it possible to block a number on voicemail?
Outlook email
My outlook email stopped downloading onto my phone a couple of days ago. Has not synced since the 7th even though it looks like it is.
Smart Family approved contact list doesn't work
I have certain numbers on my daughter's list of up to 20 approved contacts. She is not supposed to be able to receive or send messages to numbers not on that list, but she can. What is going on? Why doesn't it work?
Email to Text (vtext.com) Not Working
I have had automatic email to text messages sent to my iPhone for many years now with nary an issue. Last week I stopped receiving all automatic messages to my vtext.com address. I've tried to send a sample email to text message from my Gmail account to my iPhone and the message is not received. The root cause appears to…
Vtext delay/not delivered issues
Hello! I work for a local government and we use email to texting services to communicate information to our officers and personnel in a timely manner. For the past several months we have had issues reported from those with Verizon as their service providers that they are either not getting the text or they are very…
Message + crashing eGift
Is the e-gift feature on messages + retiring or is there an issue with the app? If it is being retired then so be it but with so many people having this issue it sure would be nice if Verizon would just give us an update. It’s being addressed and an update, or the feature is not going to be available anymore. Either way…
Dead zone 21901
My 75 year old parents live in area code 21901. For a year now they have had a sudden dead zone. Their service used to be great, so much so that they used a mobile hotspot for internet. Now their calls regularly drop. It’s not safe. If it’s not fixed we will have to switch to a different provider for their safety. I can’t…
Egift causing Message + app to crash
Every time I choose the E-Gift option on the Message plus app on my Iphone and my Ipad the app completely shuts down. From what I have seen from other users, this has been an issue for about a week. I continue to see users being messaged that they will be sent a private message on this issue but no one has been given a…
Message+ queued
Like others, I have an intermittent 'queued' status in message+. It happens on both cell and wireless connections. It seems like the problem has existed for a decade. Anyone have a work around?
Voice Mail Is Temporarily Unavailable
On Monday, I got a phone call and I let it go to voice mail. When I went to listen to it, I get a message saying "The voice mail box is temporarily unavailable, please try again later". I now have 4 voice mails that I can't listen to. What is going on and how to I fix it? This just started within the past week.
Child companion app update
Can’t pair my child’s phone since the new update
Smart Family App Not Working
The smart Family App keeps locking me out even tho I reset the password and use the new password. It's been happening for a few months now and I finally have the time to try and get an answer. Please help!
200 promo for switching
I was supposed to recieve a $200 visa card for switching carriers. I was told I can't claim it until 2-3 billing cycle. Then when I tried to ask about the offer a couple months after switching I was gave the run around and after reading the forums I see this is a thing . If verizon doesn't make this right I'm calling the…
Customer Service
So last month my husband got a bill in the mail for a mobile phone account that was fraudulently created. From the bill it looks like an iPhone was also purchased. So he called customer service and asked for the fraud department and got the runaround and said they could do nothing on the phone He needed to go to a store.…
Digital Secure Does not turn on after My Verizon Update !!!!
10/21 Updated My Verizon App now Digital Secure DOES NOT TURN ON! VERIZON IS TOO EXPENSIVE FOR BAD SERVICE. 10/04Everything Slowed down to 2.4 GHZ on 5G Wi-Fi Why? App Continues to just drop off leaving me vulnerable to 'Weak Wi-Fi".
Starz BOGO promo with Netflix premium not working
I’m beyond irritated and been seeking help with no success by contacting customer support, local store and loyalty line. This is my last attempt and so far my experience with Verizon hasn’t been great, since I decided to leave T-Mobile thinking my nurse discount and upgrading my phone and smartwatch will be a good switch…
Smart Family Not Working
The smart family app is not working at all on my kid's phones. I have access times set up to where they should be blocked during school hours (with exception to trusted contacts) and after a certain time at night and they are still able to text and access internet or apps. I even blocked access to internet and it still…
Messages+ image search DISAPPEARED! AGAIN!
Verizon Customer Service...please help with the Image Search feature. Access to it is completely gone (again ...it happened a few months ago). I'm so frustrated as I use this feature with almost every text! Please reply
Trouble with MMS to & from one number
Hey, I'm having trouble sending and receiving MMS messages from one number. We were previously able to do it, this just happened in the last few days. I'm using the Messages app.