Services & Perks (Archive)
How do you fix not receiving text messages with a samsung s9???
My husband's samsung s9 won't receive text messages. We've tried all the troubles shooting stuff on troubleshooting assistant and that didn't work. We are really frustrated as we got our phones yesterday and he needs a phone for work. Mine works fine. His just doesn't receive text messages. He can make calls and receive…
Child’s contacts in Smart Family
Can my child’s contacts be imported into Smart Family?
I keep getting duplicate messages from 1 contact
I am having this issue as well. Just started about 2 months ago and only from one contact. I am using message plus and happens everytime I get a message from that contact, I receive 2 identical messages.
Create, edit, manage groups for SMS
At work, I need to be able to send a group text to our nonprofit organization's staff of almost 50 (spread over a wide area) when -- for example -- our internet service is down. They use a variety of phones and some are with AT&T and some with Verizon (and one with Sprint). I thought creating a group in the Verizon…
Help! Message Desktop (PC) and phone don't work well together
I work on a Windows 10 PC all day and use the Windows Store version of Messages to be able to type texts from the PC rather than texting from my phone. At the end of the day when I am no longer sitting in front of the PC messages can come in and my phone will not alert me that I have a message. No sound, no notification on…
Verizon Smart Family App
I recently installed the smart family app on our account and on my child's new iPhone xr it created a VPN? It would without any restrictions on the device, kick him off the home wifi then place him on a VPN and then switch him to LTE. Please advise me as to what to do and/or what the problem is because I think this app has…
need to delete a device from Messages + list
pls explain how I can delete a device from messages plus? I'm at the five device limit. cannot find any devices on myverizon app other than the two smart phones.
How can I reorganize my messages so that unread messages do not appear on top?
Don't like the unread messages to automatically appear on top of read messages I want to prioritize them and stay in the order.
Repeated Smart Family Issues
My Verizon Smart Family apps repeatedly fail to communicate, despite current OSs on all phones, and even after reinstalling and again pairing affected apps. Today’s problem with the app restricts me from adding a website to the Trusted Website list. I could add the same site to the Blocked Website list, as an experiment,…
Can’t pair with child’s iPhone SE
I downloaded the family child companion app on my child’s phone per pairing text instructions. On my child’s Phone the link says “show me how” and when clicked, the page is absolutely blank. On the app it says “this phone needs to be paired to activate content filters, Wifi time limits and pause internet”. There no nothing…
I have 5 phones on my account, desperately need to set limits on 1 of them!
I have 5 active phones on my account, and desperately need to set limits on one of them! How do I do that?
Message+ and attachments
Every time I open message+ and want to add an attachment of any kind to a message I get the following message: Unfortunately, Message+ has stopped. It then asks if I want to reopen the app or send feedback. I have done both with no success.
Group messages creating themselves
I have the Kyocera Duraforce . I use messaging+ typically without any issues. Recently, I starting receiving group messages in which I am one of the group. The originate from the other people and come it with , ME as one in the group. So when I respond, I ALSO receive my responses back to the other party. All the people…
Family base content control shuts down data and wifi
I installed the family base content filters on my daughter's iphone 6. I just wanted the ability to shut down her data when necessary. Now she has all kinds of problems -- her data and wifi connections don't work, she can scroll instagram feed but no pictures or videos load (I did not block instagram). Is this fixable?
Message+ Gallery Downloads
When I download a photo using message+ I tap save to gallery and then it says "saved". Problem is I can't find "gallery" on my phone ! Where and how to i get to gallery to find my downloaded items
Message+ crashes when adding text to a photo
Hi, Got a Pixel 2 about a week ago and made Message+ my default messenger almost immediately. From day one, I get kicked out of photos whenever I try to add text to them. I've updated the phone, restarted, nothing works. Is this a problem anyone else is having? It doesn't completely crash the app, just kicks me out of the…
Message+ won't open on new Galaxy Tab A
Trying to set up a VZ Galaxy Tab A for a family member who has never had a computer, smart phone or tablet. The tablet came with no default SMS messaging app. Tried to install Message+, but needed an active phone # to receive authorization QR code. Couldn't receive code at tablet's phone #, because, of course, there was no…
Cannot add, remove, or change time restrictions
Two weeks ago I stopped being able to add, remove, or change time restrictions. When I try any of these I get an error saying "An error occurred, please try again later". I contacted chat support who said they successfully removed all of them and added some restrictions. Now there are 9 different restrictions listed when…
When Message+ is not default app I don't get certain group messages
If someone creates a group in message+ app and you switch to another message app as your default app the mms group chat messages will not show up in the new message app. I have to go into the message+ app and set it to default app in-order to see the group chat messages.
Message+ updates?
Verizon Message+ is by far the best messaging app. Take it from someone who has tested every major SMS app in the market. While users complain about Verizon and RCS, Message+ is already chat capable amongst all Message+ users (including users with other carriers, something that RCS cannot do) My only gripe is that the app…
Messages I send on other devices do not sync to my phone.
I can send and recieve messages. Any messages I send on my iPad or Mac do not appear on my phone. If I send messages on my phone, they appear everywhere else.
Two people icon
What does it mean when there is a black symbol that looks like two people next to someone's avatar? I have texted them, but the message did not go through.
Messenger+ timeline background
Can the background & font size be changed for Messenger+? The gray background is hard to read and the size is too small.
Text Message App Storage
I realized that I did not have any limit on the number of text messages that have been stored on my Samsung S6 and the app shows 510MB used of which 353MB is data. I am individually reviewing the strings of messages and have deleted several thousand across all my contacts including hundreds of photos/ attachments yet the…
not receiving MMS attachment in messages+
When sending a message to myself via an email client, I will get the attachment, but when sending the same attachment from an email running as a service, I do not get the attachment. I have also noticed that it is only the android phones being affected. When the same message is sent to a iPhone the message goes through…
Message+ won't send messages to my cell phone
I can send messages from my mobile to other people, but when they respond, their texts are all going to my laptop and "my messages" on the Verizon website, and not syncing between devices. Integrated messaging is enabled. I've done a soft reset of my phone (LG G6). I cleared my app cache. I uninstalled the app and…
Message + is no longer compatible for my Ticwatch E
I have been sending and receiving texts in Message + on my watch since March, but now it no longer works. I uninstalled and tried to reinstall with Play Store and I get the incompatibility message and does not give me the option to even download on watch. I assume the latest update kicked Message + out. I want this to work…
Web based messages not receiving all messages from certain verizon customers
I started using the web based messenger online because i have no service where I am. I get most of my messages on the web based messenger, but I do not get messages from one person that is also a Verizon customer with an iphone.
Smart family has been applying time of day restrictions to parental lines and does not allow specific limits to be placed on individual lines.
After a couple months of working properly over the summer, Smart family suddenly started to apply all time of day restrictions to all lines, including parents. I have deleted the program, reinstalled, set new restrictions, deleted old one etc... But whenever a time restriction is placed on a childs line, it is also applied…
Message + on Computer does not supply responding messages that do show on I phone
It has been almost 4 years since I have been able to use message + on my computer (Windows 10) and receive messages from my phone (Motorola, Windows, I phone). It used to work just fine, but after the new version came out (years ago) it has never worked. It would seem that many are having this problem, and yet Verizon has…