Billing & Payment
Can’t Verizon to answer so I can pay my bill
I have transferred my account and didn’t end well with Verizon. Now they have blocked me from everything. Even at Verizon store. I can’t access my account to pay my bill. I don’t have my account number and they say my social security number isn’t right. How can I pay my bill?
Why is my bill high
so I just opened an account. And chose the simplicity plan and it said I was gonna be paying $73 a month but I just got my first bill and it’s $102. And my activation fee we’re waivered so why is it so high?
Change channel
change channel on tv from iPhone
Verizon Live Agents
I have been dealing with Verizon since June 10 with a promise that I would have a credit applied for around $330. They guaranteed but it had to go through their ai first. Told me 5-7 days and never heard anything. I kept contacting multiple times to get it sorted out and finally was told two days ago that they could only…
Refill card
Why Did Verizon employees take my refill card numbers and say the card has already been used. I have the receipt. Now I cannot pay my bill
BILLING ISSUE AND PORT TAKING 3 DAYS
I switched to Verizon Saturday. Picked up new phone at 11am. Had my port from Spectrum set up and everything. I still don't have my number ported. Spectrum says everything on their end is done. Verizon says they have to wait for Spectrum to send the port and they say Spectrum says it will be done by June 30 at noon. I…
Being charged by autopay 3 months after cancelling Verizon account
I keep being charge on autopay months after leaving Verizon. I can’t log in or talk to anyone because I don’t have an account anymore, but they are sure charging to my cancelled account. Question is, how can I get refunded and stop Verizon from continue charging me?
Loyalty Discount
We have had verizon for around 7 years and had been receiving a loyalty discount for a while - until about 3 months ago. I have contacted customer service several times and I know they are limited on what they can do, but I keep being told there isn't a loyalty program available. I see where I can sign up for Verizon…
due date on phone bill
how can I change my due date on phone bill
Who can i speak to above supervisor?
I was an AT&T customer for over 20 years, and saw a good promotion to switch carriers with two new devices for my wife and I so after talking to the store rep and agreed on a price I decided to switch last month. i was promised a certain monthly payment in store, and when i got my first bill, it was over double what I was…
No response from Verizon
How can I speak with someone who can really help me? I am a 21-year customer of Verizon. I have had four conversations with Verizon representatives including two supervisors in the last month. They have all said I should receive a significant loyalty discount and they all promised to call me back or have someone call me…
Bill
I don’t understand why my bill is so high after u paid the full 132.04 I just don’t get why it’s so high and Verizon told me my bill should be 50.00 flat out after the first payment
still being charged after cancelling personal mobile service, locked out of account
I am still being charged for monthly service fees after cancelling my personal mobile service months ago. When I try to log into my online account it tells me my account has been locked and gives me way of unlocking it. If I go to the Reset Password or Forgot My Password page, which the virtual chat tells me to do if I've…
Being charged for the last one year even though I cancelled.
My kids had 2 gizmo's with verizon. Last year we asked Verizon to cancel and moved to apple watch with Tmobile. Verizon store and call center agreed that everything is cancelled and we wont be charged. Now when I audited my credit card looks like I have been paying 15 dollars for one line from past year due to autopay set.…
Representative
need to speak with representative
Loyalty Discount
I have been a Verizon customer for almost ten years and have enjoyed the service. My loyalty discount expired today and my bill went up 80 dollars! After two and half hours with customer service there was nothing to be done. Has anyone else experienced this? I’m so upset this is a terrible way to be treated. I’m so…
Incorrect charge after returning home internet equipment within 30 days
We had the home internet plan and returned it within 30 days on Feb 12 of this year. This has been an absolute mess and headache, apparently Verizon never got the tracking number for returned equipment from the store. We have now gotten numerous incorrect bills showing we owe money when it is on the fault of Verizon. We…
Double billing for Netflix
I have an issue with the perk of the Netflix and max deal. I had Netflix coming into this deals. According to what I read by signing up the original Netflix would be go away. For 3 months now i’ve call been told be the answering agent that I need to cancel the original Netflix account. Tried on line and was unable to,…
Payoff
How do I pay off the balance on my iPhone?
Billing Errors and Refund Handling
Formal Complaint Regarding Verizon’s Billing Errors and Inconsistent Refund Handling To Verizon I am submitting this formal complaint regarding Verizon’s billing errors, refund handling, and the significant burden placed on me throughout the resolution process. I. Billing Error From October 2025 through June 2026, I was…
Discount not applied
I recently upgraded my plan and was supposed to get 50 % off of my watch plan but my estimated bill doesn't show the discount. Could you tell me why?
Still getting charged monthly for new phone
I traded in my iPhone 14 Pro Max last fall for the iPhone 17. I was told in store and by email that the trade in value matched the price of the new phone and I would receive a monthly credit on my bill. However when I’ve looked at my monthly statement, I notice that I’m getting charged a monthly installment of $23 and some…
Discount not applied
recently updated my plan and was supposed to get 50% off of my watch plan. But my estimated bill doesn't show it being applied to my bill can you help me with this please
Helping me finance a mobile device
let’s talk
Phone customer service
New customer here - Verizon reps (on the phone with AI voices, and chat agents) have consistently wasted my time and lied to me about billing updates that were promised to me. I have never experienced such unaccountable customer service before. So much, that we're considering switching AGAIN to another provider. Anyone…
Senior Discount
Is there a senior discount for Verizon?
First Responders Discount Issues
Is anyone else unable to get the first responder discount to work properly? I have to call every month to get the 20$ credit as the discount will not apply to my account and thus I don't get the benefit of having the discount on my line. I have been dealing with issue since September 2025. I've called, and I keep getting…
Student discount
How do I go about seeing if I qualify for a student discount
Where are the people
Where are the people
Charged for unused wifi
My son had placed a wifi order through you guys. I didn't know until 2 weeks after the box was already here. We never hooked it up or even used the wifi. I went to a FedEx and had It shipped back. I sent in the recipt. Yet I was still charged 60 dollars for a service I never even used a mega bit of. I literally never even…