Billing & Payment
Consolidated all cellphone under one account , Thank you Kristofer Richberg
Hello , first time posting , been a Verizon customer over 20 yrs and FINALLY was able to consolidate all the cellphones I am paying for under one account saving myself a substantial amount a month. But this post is to thank Kristofer Richberg who assisted me. He works out of the Manhasset NY store on Northern Blvd. Mr…
NO REFUND RETURNED
So we were going to switch to verizon with 4 lines and new phones They told us all phones would be delivered the same day, well only one came. I called and then they said the rest will come on a differnt date three of them only one came. Then the rest came 3 weeks later . By that time I already paid the taxes and fees and…
Account Suspended and Can’t contact customer service
A promotional buyout was not credited to my account which made my bill $400 more than it should be. Was told it would be fixed and I would get a call and service would not be interrupted. My service got cut off. Bill isn’t fixed and now I can’t contact customer service. I even went into the store and the customer service…
Billing issues
I'm very frustrated with verizon. First you can't talk to a person over the phone it's all about chat. Since August of last year my bill goes up and down they keep giving me runaround answers every two months I have to complain about the bill. last month my bill was $155.32 this month it's $170.32 I chatted with a customer…
how to open an executive relations case when the customer service rep won't do it
It seems highly crooked when the technician installs something that he says I will not be charged for, but then I'm charged for it. The customer service rep was absolutely useless, but at least all her misinformation was on a recorded line. She wouldn't open an executive relations case, even though I asked. She told me I…
Repeated Billing Errors
I’ve had recurring billing issues with Verizon over the last few months. Despite calling each time, I continue to face errors. Most recently, an account member purchased AirPods Pro using account billing, canceled immediately, and repurchased with their own card. Yet both AirPods charges—over $400—were added to my bill,…
How to uncover numbers texting me
How do I know how to see numbers on my bill that are texting me
Does Verizon give a receipt after a payment
would like a receipt after making payment
Status of over billing on account
phone ported off our account due to her marriage 12/2024. I requested a correction and refund to our account for the overage charged January 2025 - December 2025. I only received a credit for December 2025 which processed January 2026 bill. When will our refund be processed? Lori
How long does it take for verizon to upfste the web after to credit or bolling dispute was setteled
Verizon without my concern or notice changed plans 4 phones, by deleting then re-addong which caused extra charges. I disputed on-line and finally after several hours and multiple agents was offered a credit of amount acceptable to me. But after a week still is not showing on account billing.
Is a pause possible ?
My son is supposed to pay for the internet. He has not paid me. Can I pause the internet for a day or two?
customer service and billing
I have been a customer for 20 years and must move to ATT due to poor customer service. Incorrect billing
Proof
Who do I send in screenshots of past bill, text I was sent from Verizon and emails to that prove my account and bills have been changed? That my bills are different from what they are now. Dates and totals. This has been an ongoing issue for over two years now. At this point after speaking to who knows how many billing and…
Have not received reply from Verizon Correspondence Team in over 60 days
I sent a letter of appeal to the Verizon Correspondence Team in Albany NY on Jan. 3rd, 2026. I have not received any communication from the team. We have called Customer Service countless times since June, 2025 to resolve this issue. Thank you. Tracy
How much extra per month
if I would get an Apple Watch added to my plan how much per month including taxes
Verification Code not Received
For about the last 3 years I have not been able to access "MyVerizon" account. I pay my bill online, so that means I have no idea what my bill is until I get billed. (Is that even legal?) I've call Verizon about a million times….or chatted online, without any fix. Onlin it says that could be a SIM chip problem…
Phone service was without any notice
I discovered that my phone service was interrupted today before work without any notice from Verizon warning me that my phone would be interrupted! I literally made a payment to Verizon March 2 of $123 and you all decide to interrupt my service? I need my phone to work and get on my app to perform my job. Now I don’t work…
Adding extra member
I switched from a standard with ad Netflix account to Verizon package with Netflix and my extra member was cancelled. How can I get my extra member back on my account?
Change my billing date
Good day, been a customer for 20 years and we’ve always paid our bills, I am now collecting Social Security and my date of is on the 19th of every month, can I make my on or around the 19th of every month? That would sure make things easier for us thank you Edward.
Billing VERY confusing issue
I recently changed providers and did not receive a final bill yet. I went to the Web site web site and paid my account in full. (About $170). According to the web site site it would come due on March 17th. Today is March 10th! Just imagine my surprise when I got my mail and there was a letter from a collection agency for…
Customer service / training
Below is an email I sent to Verizon's CEO on 3/5/26. Dear Daniel, I'm writing about a recent very poor customer service experience. I've been a customer for over 10 years, and I'm extremely disappointed. It started on 2-5-26, when I requested a refund for taxes that had been charged for Arkansas, since June 2025. I left…
FINAL BILL - Can't get it!
Been with Verizon for 15+ years and now that I've switched, they will not send my final bill which is absolutely necessary in order to get my lines paid off. Link for transferred lines will NOT work and they wont email the final bill even though they send me an email that says you have a credit. Unbelievable how you will…
Mobile service being disconnected
I paid through my bank $300 sent on 03/04 delivered on 03/06, when looking into account it shows process transaction number *****
Incorrect Charges on Verizon Group Plan
Around December 20, 2025, four of us ordered Verizon group plan with 4 lines for $100 per month (approximately $125 including taxes), with a promotion offering a free iPhone 17 Pro for each line. The devices were delivered in two shipments, three devices were delivered initially and the fourth device was delivered about a…
URGENT: Service Suspended After Payment Arrangement Error — Unable to Reach Support, Safety Concerns
Hello Verizon Community, I’m hoping a Verizon agent can see this and assist me, as I currently have no way to contact support due to a full service suspension. I previously set up a payment arrangement to pay the full balance. I mistakenly believed the due date was 2/14, but I later realized it was set for 2/4. I…
Help with payment arrangement
I accidentally chose the wrong date for my payment arrangement and need help getting my service restored. I meant to make the arrangement for this Friday but did Monday on accident and now my service has been disconnected I just need it back on untill Friday when I can pay it.
Switch to Verizon for less Promotion
I am writing to formally report a highly unprofessional interaction with a chat representative named 'Olivia' on March 8, 2026. Not only was the agent rude and unhelpful, but they also provided conflicting information—claiming to be a manager and then a supervisor—while explicitly refusing to escalate my concerns to proper…
Verizon Rewards
I don’t understand where is the Verizon Up and or rewards? Even though they sink I do not understand where or what we get?
Navigating the Verizon Collections
I've always been diligent about managing my credit, but my recent experience with Verizon has been nothing short of a nightmare. After an unfortunate incident that led to an account going into collections, I reached an agreement with Verizon to settle the debt under a "pay to delete" arrangement. For those who don’t know,…
Complete lack of help with my billing issue
Over 18 months ago I convinced my elderly parents to get added onto our phone plan so they could get upgraded phones and a more economical plan. They traded in their phones and as new customers were offered a promotion for their old phones as well as the two new phones they purchased. For 19 months they have both received…