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billed for cancelled account
Initially, we subscribed to the account by mistake over the internet and canceled immediately. But still, I received a bill, unfortunately. So please help us to close the account Permanently.
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cannot return phone after paid it off
i bought a Verizon iphone14 through Walmart kiosk, paid down payment ($100) and the rest was on installment payment plan, the second day i found that the price information was wrong and i started return process. First i went to Walmart, the Walmart kiosk couldn't return because it only showed the full amount for returning…
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Billing
Back in August I switched plans and I was told that promotion credits would not fall out, since then my monthly bills has been higher every month till now. I called Verizon several times and I spoke with life customer support and the Supervisors. They all promised that the issue would be resolved but nothing is being…
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How long does it take to get my ACP Number
I'm waiting on my ACP.number. Could you please tell me how much longer I should wait, before I go back to Walmart. Thank you all for your support and help.
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Getting burned out over this
My husband and I visited a Verizon store in Fredonia, NY, on August 1 to discuss whether the right plan was being used after removing two devices which were no longer needed. At first we were told that indeed it was the best plan, although from what I had read, it definitely was not. After the representative agreed it was…
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I need help from a supervisor
I need help from a supversior/higher up on a supirse bill I received from Verizon. When my account was closed a supervsior stated a set amount I would owe and noted it on my account and another rep of Verizon also stated the same, there was no mention of the suprise large fees I received on my Finale Bill. I would like to…
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Trying to switch the family to verizon
* I'm trying to switch the family from tmobile to verizon because verizon has a really good deal right now but they make it impossible to check out online. It tells me that my form of payment can't be accepted ? I've tried all 5 of my cards and all my wife's cards ? It tells me the same thing every single time. I've talked…
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swapping sim cards with a device payment and credit plan
Hello, I have an offer on my family plan where I can add a new line and get $830 off on an iPhone 15 pro max with 36 months of credits. I currently have 5 lines on my family account, mostly all with the same plans. I plan to use the new line added for my son but since it's an expensive phone I don't want him to use it as…
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why do i have to pay the same bill 4x
Apparently its cool if companies over i am autistic, i do the same routine day after day, i am in college, i know how to count, add, subtract, read and process, and read code my favorite: follow digital payments i paid last month 3x 450 after verizon claimed to receive only 1 "payment" this month i created an account just…
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New phone upgrade
I have been a Verizon Wireless member for over 20 years. I have five iPhones on my account. Over the summer Verizon was offering $1,000 for a trade in towards a new phone, which was great. That deal no longer exists. Today, in order to receive the highest trade in value, you must upgrade your plan to the most expensive…
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Unable to Apply Verizon Dollars
For the past few months, I have been unable to apply my Verizon Dollars to my bill. I have a bill balance and I have a Verizon Dollars balance. When I click on "Go to bill payment" under the "Save on your next wireless bill" section of the Verizon phone application, I would normally be presented with a user interface that…
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Price on the website.
I’m confused the new plan says 300mbps is $24.99 w/taxes as it advertises on the website, but for some odd reason when I try to get it, it comes out $29.99 + taxes. Is Verizon honoring their prices or it’s just for new customers?
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Added perk without my knowledge and Verizon refused to refund
I was shocked to see that in my bill 40$ per month were added for perks for Apple that we never asked for. We realized it in couple of months as we have auto pay setup (big disadvantage as you put faith in verizon) that bill is increased. I called to get my refund back and answer I was given that it is already 3 months and…
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PAYMENT FOR 411 CALLS I DID NOT MAKE
I have been charged $50.83 for 411 calls which I could not have made, as my landline phone was NOT working. I had reported it and a Tech was coming to repair it on 9/29/23. He TEXT me to let me know he was on his way. Also the local Sheriff came by my house and said they received a 911 call from my residence, which I told…
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Can Accounts Managers pay their (own phone plan bill) as a partial payment?
I have 6 lines on my account and I would like to add another more, but with the large monthly payment and other bills at the start of the months its a hefty amount. I also need to ask for their phone plan amounts and pay from my personal bank account, so it would be easier to have account managers enter and pay their bills…
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Trade in credit issue
Back in July 2023, as an ATT customer I went to the verizon store and they gave me an offer to trade in my device and offered a contract buyout from ATT, if I got a new contract with Verizon. 4 months later and I still havent seen a credit to my account and after countless conversations with the store manager he now…
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Loyalty Connected Device Discount Missing
Verizon suddenly stopped applying my "Loyalty Connected Device Discount".
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Over charged and told it's a glitch too often!
Why am I constantly getting the run around with this company. Ever since I added a line for my son I've been dealing with disputing random charges every month. They sent me a home internet I did not want. When I returned it they told me I didn't return it and would be charged. They finally found the return they lost and…
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November bil
Why is our November bill $2.50 higher than it has been for the last year?
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Temporary or extra charges
Foolishly, I had manually paid my monthly phone bill when autopay was still on. Yet, i was charged three times for my monthly bill, not just twice. All three are pending, but only two charges show up on my Verizon account. The very helpful representative refunded one of the charges, and said if the third goes through, to…
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Account dropped
This weekend, AT&T ported our telephone numbers to their services without our knowledge. Verizon dropped our service when this happened and we were left without cell phone service. Since we did not have AT&T devices we could not automatically request the numbers be ported back to Verizon. My husband spent 7 hours on the…
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Year+ Trade In Issue
It's been over a year now that I traded in an S9+ for an $800 credit Off the Z Flip4 and I still haven't gotten any of the credit. At this point, I've overpaid over $300 and called Verizon over 10 times to correct this. Each time I have to re-explain the whole situation to a new person who swears to me that the issue will…
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New customer
I ‘m a new customer.. I received my phone on November 8. How do I have a bill that due on November 23 for 144.00.. Please explain..
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FAIL TO HONOR THEIR PROMOTION TIMELY
Dear Verizon Headquarters In November of 2022, Verizon was offering a promo during the holiday season. if I upgrade to the iPhone 14 pro max, and trade in my iPhone 7plus, I will get $700.00 credit towards my new upgrade. so I did order the iPhone14 pro max and mail in the iPhone 7 plus with the return ups label they sent…
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Card payment not possible
I entered my card to add funds and it says this method is not supported and they say, what should I do for payment?
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Verizon Customer Service
You would not believe (or maybe you would if you switched away from Verizon like we did) the lack of customer service available from this company. I have to come here, to a community board, in hopes that they may see this and fix the problem. I have spent the last three days trying to pay off the last phone attached to my…
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Tax Refund
I was recently refunded the $7.00 late fee; however, Verizon didn't refund the $1.25 in taxes. I contacted Verizon thru Messenger and they said they couldn't refund it. I responded I'm being charged taxes on something I didn't purchase. Please tell me how I may request the refund. I know it isn't much, but not only is it a…
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Sale issue
Salesperson misrepresented sale for two new phones on my account
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Perks-Included in my plan
Hello, I had my phone interrupted about 2wks ago which I got it turned right back on by paying my past due. All of my plan returned besides my Apple Music. I called constantly about it and Verizon said that they will put a ticket in. There was a total of 7 I.T. Support tickets put in about my Apple Music not working. I…
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Paying the price for not being correctly informed on phone purchase credit loss
I have been a Verizon customer for 25+ years, and have normally been treated well, until now. I have a family plan, and 18 months ago, my son bought a new iPhone where he was given a ~$27 credit monthly for 36 months, and he paid $5/month. Under the agreement, and for billing reasons I don't quite understand, he couldn't…