Billing & Payment (Archive)
Chatham NY has no Cellular Signal Poor to none Every Verizon user in our area.
Chatham NY, Valatie, NY and several other small towns in our area have has little to no Cel signal for a few months now. As our schools Network Admin I have advised fellow staff and students at Chatham Central schools to call Verizon and open a ticket. For weeks we were told their was no issue even though hundreds of us…
Dispute and Inquiry about Surcharges
Dear Verizon Wireless Customer Service Team, I am writing to inquire about the surcharges that appear on my monthly bill. I have been a loyal customer of Verizon Wireless for several years now, and I have always appreciated the reliable service that you provide. However, I have noticed that my bill has been increasing…
Mobile Protect Added to Bill Without Consent
While being a long time Verizon customer (10+ years), I finally dropped the $17 a month Verizon Mobile Protect plan last month - February. The next month, my March bill reflected the newly adjusted and lower bill. However, my April bill now has a new charge for- yes, you guessed right, Verizon Mobile Protect insurance.…
Why am I not eligible for monthly payment for device?
When I try to buy any device online, monthly payment option for device is not available for me. I also talked to the credit team, they said I'm eligible. And when I ordered the device at the shop and I could choose monthly payment option. What is wrong with it?
Verizon charging me for phones I returned!!!!!
On 10/7 went online to place and order. Was switching from another service provider, 2 phones I was bringing over and would be getting 2 phones from verizon. Website said I would receive email confirmation. I never did receive email confirmation and on 10/9 I called verizon and explained that I placed an online order on…
autopay stopped working and cannot resetup
Been a customer for 20+ years and 4 month ago my autopay stopped working. I've not been able to set it back up, it gives a message "you are unable to manage autopay due to previous payment history and restricted payment options." I've called and chatted 3 times, have tried the operators suggestion to delete and readd my…
Cash only status
Verizon’s is limiting my 3 lines to a cash only status. If no one replies to this or removes that status I promise you I’m cancelling my 3 lines and eating the whole cost of any device payment plan or pro rated fees just to switch to AT&T cause this is absolutely disrespectful. So it’s your move Verizon. I already…
Verizon doesn't accept my payment
I have been trying to buy two new lines but I couldn't make payment from online. I tried two times from chat with two different agent. TTey send me tons of payment links, any of them didn't work. I tried three different credit card, paypal, apple pay. I waited 4 days and tried to place order again with different device.…
Nurse discount Removed Randomly
I upgraded my son's phone Jan 11; when I reviewed my account that same day, I noticed that the nurses discount had been removed without warning. I quickly reverified with ID.me, and received a confirmation email letting me know that it would take 2-3 billing cycles to apply the discount. I called to follow up with the hope…
Cancel a Payment
I am trying to get assistance with cancelling a payment I ignitiated a little while ago this morning. I have chatted with a live rep but he told me his system could not perform my request. It is very urgent that I have the payment cancelled. Please help
Overbilling for international plan
Be careful when signing up for the travel pass!!! Verizon keeps charging me $100 extra each month for an international plan that was supposed to end October15th 2023. They don’t honor the stop date you set in the app when you first sign up for the plan.. Apparently you need to officially say tell Verizon want them to stop…
Billing
I am at wits end now. I have now reached out to Verizon 3 different times to correct billing errors. Everyone I speak with is sympathetic and assures me they will correct it. To date not only have the issue NOT been corrected, it has progressively gotten worse. Every tech I have spoken with is friendly and I truly believe…
Cannot Claim or Use Verizon gift cards
Hello, I signed up for Verizon at the end of June. I received 2 Verizon gift cards by email. Like other people, I cannot add the value to my account, as I have autopay enabled. I called Verizon on several occasions, but they cannot resolve the issue. It is frustrating, as I have spent hours on this. I followed the steps on…
90 dollar charge for returned payment that I made.
I have a 90 dollar charge for a returned payment fee for a payment that I made and have confirmation number for. I was never informed that there were charges for returned payment and my bank says they never tried to take the payment out of my account. My account had sufficient funds to make the payment and it took three…
Account Access Removed after Changing Carriers, and Agressive Billing without Recourse
After changing carriers recently, Verizon has completely barred me from access to my account. Since I no longer have my number or a line on the account, it would seem Verizon treats this as no longer having an account at all. Yet, I still need to access this account to do basic things such as billing and accessing customer…
Verizon support bot keeps texting me
Several days ago I contacted Verizon to ask a question about my account and ended up chatting with something that said it was a live person but sounded and acted very much like and automated bot. It did however answer my question, and that’s where the big problem started. it went into some kind of endless loop sending me…
Device Return Whiteland IN
I have to return a trade in device to the Verizon return processing center in Whiteland Indiana and I’m extremely concerned about returns sent to this facility based on past personal experience and posts from other community members. Returns are not properly processed at this location claiming no receipt of the device and…
No service, says I need to pay past due balance of "zero dollars"
I've been without service for approximately 24 hours now, for what I can see as no reason. I had a past due balance that I paid yesterday. (Still had service during this time.) I notice about an hour or two later, my service goes away. Assumed it was maybe an outage of some sort or a mix up and my service would return.…
Service Disconnected. Need Live agent to assist ASAP
Good Day @verizon My service has been interrupted for payment. I understand the reason for denying us the ability to speak with a live representative but this is important. I am ready to make a payment but prefer to discuss my situation with a Rep because of other account issues before making this payment. I need my phone…
Device Payment Buyout Charge
I have a charge of $311.44 on my account stating it is a device payment buyout charge. I was not advised of any such agreement when purchasing my new iPhone 13 and Apple Watch SE. I was told that with the purchase of my IPhone 13 that the Apple Watch SE price would be at a 50% discount, and that I would make monthly…
Customer service manager contact
I am trying to find out how to get in touch with a manger or supervisor for customer support. I have been waiting 5 months for them to correct a promo credit on my account. I have spend over 30 hours on the phone, chat, and text to correct this issue. I have been told 7 times that the issue is resolved and would reflect on…
need to talk to a supervisor
Was told at the beginning of the month that this was taken care of by a financial supervisor of Verizon and now this,they have turned my service off till the same amount I was told was handled is paid, that is messed up this is taking advantage of a disabled person if you ask me.im told one thing but showed a complete…
Overcharged for Travel Pass on multiple trips!
Recently, my husband and I took two trips abroad where we opted to use the Travel Pass service from Verizon. This service charges $10 per day only for the days the pass is used. However, both times, despite turning off mobile data, we received notifications of charges for days we didn't use the pass. Upon returning, I…
Verizon Visa Reward Dollars disappeared
I am an active Verizon Visa holder and my Verizon dollars disappeared out of my account. I verified my lifetime earnings through the Verizon Visa app and subtracted my purchase using my Verizon dollars and the Verizon dollars I have already applied to my bills, and sure enough, verified that my remaining balance…
Verizon Refund
I have had so many issues since December of 2021, that I’ve (conservatively) spent 15-20 hours with so many different customer service agents and I’m losing my patience. The issue I am experiencing now, is that Verizon has been charging me for a device I don’t even have. $43 a month, and it is so clear, and so evident as…
Fraud Alert & Account Suspension
I'm putting this here in hopes that someone from Verizon who can help will see it. If anyone else has been through this, I feel your pain! I understand that Verizon is a very large corporation. However, it is my hope to make someone aware of my recent experience, and take action so that it doesn't happen to someone else.…
Bring back METAL Verizon Visa!
My friend has a very nice metal Verizon Visa card, which is part of the reason I decided to apply for it. When I received my card, I was disappointed to discover that it is made of the cheapest, flimsiest plastic I've ever felt in my life. It feels like a cheap gift card, not a credit card. I feel embarrassed to use it.…
Verizon Not Honouring Sign Up Rebate - Misled or Misinformed by Store Representative
Hello, After spending hours on the phone and in chats with Verizon reps (all very kind), I have been told that my promise of 4 $200 Verizon gift cards for a total of $800 has been refused by the Rebates department. My family moved to the USA from Europe this summer. At the Verizon store, the person who was trying to get to…
financial help with my phone bill
I was wondering if Verizon would help with my monthly bill. I have been out of work since October 13, 2023. The only income we have is my wife's disabilities. I have been a customer for a long time now, and I just need a little break.
Arizona Trans Priv Surcharges
I am being charged these surcharges for Arizona. One is for Prescott valley and the other is Yavapai County. I have never lived in Arizona and as a matter of fact my billing address has always been Ohio. My phones were purchased in Arizona on the way through. No one at Verizon can give me a legitimate reason for the…