Billing & Payment
bill increase
I only have one line have been with Verizon for 3 years my bill went from$80.00 to $104.00 with no notification I looked at Bill details there is no explaination for the $25.00 increase it says my bill will be the same as it was next month $80.00 I'm done with Verizon also the insurance company assurion is a rip also I…
Trade-in credit
Hello, I added a new line in June 2023 at an authorized reseller. I was assured an $800 trade in credit for a new iphone 14 and I even have the new subscriber agreement in writing. However, I noticed I was not receiving a credit for the device. I have called customer service three times in July, October, and December and…
Payment method
Why am I able to make a one time payment with my own credit card but not able to use that as form of auto pay? Verizon should accept it as long as my bill gets paid why try to control who i do credit business with? Synchrony has old info and unable to pay them online if using them for credit card service. Would have to…
Mobile protection plan changes
Tried to cancel mobile protection plan on 1/6/2024. Was told it would show up on next bill. Paid full bill due 2/7. New bill was to show $17 less. Bill due 3/7 arrived showing same full amount as previous bill (not $17 less). Called and was told the change hadn't been confirmed. They have not corrected (refunded any money…
Bill
I recently reviewed my Verizon bill which I do periodically. After reviewing my bill I noticed they were charging me for a phone that I paid cash for and charged an additional line fee. Has this happened to anybody else? How are they allowed to do this.?
Cannot make payment on cancelled line
I️ cancelled my vzw and have had problems when trying to login to pay my final bill. I️ have tried my username and password with no success. I’ve also attempted to use the disconnected account link, but do not know my Verizon account number. Phone and chat agents have been no help. Verizon has made this process extremely…
Autopay not being drafted?
My autopay is set to pull on the 14th, and it’s now the 15th and the money is still in my account. I called and Verizon said there is nothing they can do to speed up the process. When do they normally take the money out?
iPhone 15 no trade in deal
I’ve received multiple texts and a pop up notification from the app regarding a deal to upgrade to an iPhone 15 for $5 a month without having to trade in a current phone. It disappears as soon as I log in, and both in store and via chat, no one can see the deal. I even received another text for the deal AFTER leaving the…
Billing issue
About 3 months ago my bill went from $100 to $104, this month the app showed an estimated $105 for my next bill so I called on Monday to find out why. This turned into a customer rep telling me I was paying $10 more for a plan that no longer exists and she could get my bill below $100. She made a change and it sent me an…
Auto Pay Discount for Verizon Retirees
As a VZW retiree, I get a 25% discount on wireless access. I already have paperless billing, as all employee accounts went paperless years ago. I moved earlier this year to auto pay, with direct billing to my checking account (i.e., ACH), but I am not getting the $10/line auto pay discount. I'm now told that retirees do…
Will the $850 credit ever be applied to my Balance due?
Hello I am wondering if the $850 for getting the IPhone 15 Pro, upon submitting my iPhone 13 and starting a new line will ever be applied? Because I would much rather have my iPhone 13 back if it means I still owe nearly the full amount for my current iPhone 15 Pro? I called multiple times and even asked the store manager…
Auto pay/ Cash only
Active duty military and have been a Verizon customer for several years with the exception of one year while I was deployed and used a carrier that offered coverage for where I would be stationed. Excellent payment history until July, when I had fraud issues with my bank account. This caused a returned payment, losing…
Travel pass
How do we cancel travel. Pass when I am outside the USA?? I have a SIM card and do not need both and do not want to pay $10 per day
Never received final bill
Hi, I'm hoping someone can help me or point me in the direction of where to get help. I cancelled my service back in April/May and was told by the representative on the phone that I would receive a final bill. Since then I did not receive a final bill, in the mail, or in my email. Instead I found out that I owed $102 to…
New 5G home internet user unable to view bill.
New 5G internet user here. (I do not have a verizon phone) I keep receiving emails from verizon and when I click on view bill or go to account I keep getting "Oops ! Page has moved !" When I attempt to call customer service, the automated service says I do not have a verizon phone and terminates call. The verizon website…
Billing-Need to correct bill
I am trying to adjust a billing issue. Two weeks ago, I signed up for a Netlix perk ($10) and a Disney perk ($10) and while I was registering the Netflix perk, a pop-up appeared. I clicked on it thinking it was part of the registration/activation for the account. No- with that click- – I now have both a $10 Netflix Perk…
A wonderful employee
Hello I have been trying to find an e mail address, So I can express how much a specific employee helped me, Is there anyone I can talk to about that please
Add new line - bill separately
I’d like to add a new line to my account to use for business purposes but I don’t want both lines to be billed to the same account. I’d like to use a separate card for the business line. Is there a way to do that? ?
credit balance
recieved a prepaid card and never activated it due to misunderstanding. expired in 2022 and was never activeated. what can I do at this point??????
The New Customer Service Call
Is anyone else getting the circle dance from the new over seas teams answering our calls with their scripted replies? in the past anytime, I’ve had a question over my bill. I’ve been able to call get a person that I can completely understand and have a resolution and explanation to why my bill changed My bill was…
Being charged for returned modem
I had requested a replacement router for my Verizon 5G home internet. I recevied the router, but when I received it my existing Verizon router was working fine , so I put the return label on the box and returned the new one. Here we are months later and I've been turned over to some collection agency regarding this.…
Being billed for a internet gateway I have already returned
I am being billed for an internet gateway that I have already returned with the return label and box that was sent to me on June 10 , 2024 after canceling my internet service at the end of May. I sent the internet gateway back the very next day June 11, 2024. Can't they check to see that the package was mailed to them by…
Trade in credit problems
I have issues with my trade in. I traded in a device for an Iphone 15 September of 2023, my trade in credits does not reflect on my bill. I spoke with multiple reps and they told me that they will correct this. It is now January of 2024 and the trade in credits are not being reflected on my account yet. I continue on…
Paper free billing discount
I have had my autopay/paper free billing discount since I stared with Verizon wireless. on July 31st I paused/suspended my auto pay discount. with that said my auto pay will resume on my next billing cycle. I do not see my auto pay discount on my new bill 20$ 2 line account. On Feb 14 Verizon auto pay sign up will require…
Line Disconnected
I purchased a new Apple Ultra 2 from Verizon. The item received was defective, so a new one was shipped out with an agent informing that a return label would be shipped with the package as well. new item received, but no shipping label. I reached out via chat to have one sent to me. Agent informed me that will mail one…
Verizon trade in
I have been with Verizon cellular for the past 16 years. My recent exercise with thier network coverage as well as trade in services were painful. Dropped calls, no coverage (with limited LTE some times) in and around Houston Metropolitan. I am relying on my home wifi to make and receive calls. Tactics played by Verizon…
Price Increase for Fios Internet
Wondering why my Fios internet bill was $6 higher than last month.
Final payment for inactive account
Hi. I came back to Korea, and can't log in Disconnected Account page. If I can log in, there is no problem. It says "We are sorry. We are unable to process your request at this time". I think Korean IP is blocked. * Unfortunately, Enrolled card is s.c.ammed, and your payment was blocked. I need to enroll new card for the…
Service
My first payment for service was due August 29th. $344.01. I received a message in the app that said I would have to make a payment because the auto-pay would not kick in until after the due date. I made the payment and as soon as I Did the auto-pay kicked in and I was charged again. That was a total of $688.02. This…
Your device promotional has been removed from your account because you switched to an ineligible plan
I received an email today stating that the device promotional credit was removed from my account due to a plan change. That was a move a Verizon representative recommended. Could help me understand the situation better? Is there any way we could review this together? I appreciate your assistance in resolving this matter.