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Issues with Trade In and Promotional promises...
I've been with Verizon for over 8 years now and have always had a wonderful experience with the company as a whole. They've always addressed my issues and corrected any problems I've brought to their attention. However, in October I needed to upgrade 2 of my phones. I originally ordered the phones through the online…
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Being Charged For a Device I do not have
I got a Google Pixel Watch in September of 2023 . I had 30 days to try it out and return if I didn't like it. I got the watch through an authorized Verizon retailer (Victra on 10754 Westview Pkwy Ste 102, San Diego, CA 92126). Turns out that the watch had a defect. It would drop connection with my phone if it was not…
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Customer service
Hey all, I would like to share my awful experience with Verizon. More context on my case: I was traveling abroad last month and I bought the 1 month Travel Plan from Verizon. I am aware there's a limit of 250 minutes talk, but it is not clear what counts for the 250 mins. There's incoming calls, outgoing calls and…
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Off line charge
Does anyone know what an offline charge is and why it’s $2.00/per phone line?
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Bill
I recently traveled out of the country for a family vacation. I called to add International plan to our service. The representative told me it was $100 or some convoluted pay per use plan. I opted for the $100 plan. Now, all our 4 phones are under the same bill…. I was under the impression that $100 would be added to our…
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Billing issues after upgraded. Where do i go who do i talk to?? Help
(This is going to be long) I early upgraded my phone (it was damaged store manager approved it, He said as long as its unlocked and the battery is good its okay.) Mailed in the phone and it got returned, spoke with rep they said oh send it back so they gave me a new label and I sent it back (Mind you the rep knew about the…
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my phone has been deactivated and i need to find my acct. number ive tried calling verizon i need any suggestions
need to find account number phone has been de-activated ive tried every way help
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Need Advice
I have been with Verizon for many years and have a eight (8) line family plan. Back in June 2022 ( yes, 2022) I took advantage of a Verizon special where they replaced/upgraded your iPhone for free. I had three (3) phones that qualified. One of the lines went smoothly, the other two (2) lines I am still trying to resolve,…
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No goods or services
What’s financial services number so I can call to get my cash deposit refund on my order for a new line?? no goods or services yet
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Keith from Customer care is Excellent
Please thank Keith for me. He was able to request my other gift card to arrive before the 8th week mark and I was able to pay my last due bill on time. He was patient with me and really went above and beyond. Extremely Excellent customer service
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Final bill info not available
My family has been a customer of Verizon for over 20 years. Now that we have selected a different provider we are unable to receive any information on any of our past payments or on what the final bill will be in detail. This is extremely disappointing
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out of data message
Verizon recently sent me an out of data message despite my usage at only 50% of my plan. My monthly plan is 5g+carryover data (2g this month)+4g of bonus data for life. I've currently used a little over 5g and now I'm using my carryover data. I suspect my bonus data is not being applied. My data widget fluctuates between…
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Promotion Chargeback of $46
I received a $46 promotion chargeback on last month's bill, but I don't know why I'm being charged.
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44 days and counting of Verizon not fixing a bill
In November, I switched carriers away from Verizon due to lack of service in my own home. Verizon let us out of the contract and requested that we return our devices in exchange for credits on our final bill (amounts were still owed on the devices, but they would credit that off our bill once we returned the devices). We…
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Not able to add payment method
I am trying to add a payment method to my account, but after I add all the information the button remains greyed-out.
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Promotion redeem button
Hello i got a redeem promo email but clicking the redeem now button does not work. the button is not clickable
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Charges not as agreed
Today I switched my phone service from business to personal. The rep quoted $65 per line for unlimited everything. When I checked on the My Verizon app, there is a (surprise!) "One-time charge" of $48.23 per line scheduled for my next bill. My Fios account, which I've had for many months, will be closed tomorrow. My mobile…
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Returned phone but billing not updated
I returned my iPhone within 30 days after I purchased it from Verizon. The Verizon store gave me a return label to Fort worth, TX location. The phone was received on Dec 27 as per FedEx tracking. But I still see my billing not updated and there is an outstanding charge. Since I am not a Verizon customer anymore I am not…
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Device
* i had a problem with a returned device for over 3 to 4 months now now my line has been disconnected for a device they said they had and would credit me 499 i paid 64.00 dollars to keep my phone on and for the credit to be approved and i woke up today with my phone disconnected i have come to the conclusion i will leave…
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Being charged my first bill and never getting credited for it
I got phone and insurance but returned phone a week later. So obviously I should have a bill credit on the account overall for installment+insurance. Verizon pretended to by giving me the credit on the second bill BUT THATS BECAUSE THE SECOND BILL ISNT SUPPOSED TO HAVE A CREDIT ANYWAYS-THERES NO SERVICE. IT NEVER ADDED UP.…
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Financial
Several months ago I switched plans to add a line for my son. In doing so, apparently it was not permitted due to our existing lines, it was not told to us by In Store representative . Wasn't even flagged in system that says not eligible. When I called support I asked specifically if I need to switch back to old plan. I…
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Customer Experience
I transferred service from T-mobile to Verizon back in October 2023. I ordered my phones online thinking the process would be seamless and easy. I was WRONG! The port process was delayed a couple days due to some processing date. They said the phones arrived before they could activate the new service. Once the port was…
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Feedback
Very frustrated in trying to cancel the Verizon iCloud. It shouldn’t be this difficult to cancel especially when they email that the “free” subscription is over. I didn’t want it and it must have been put in during the hubris of getting my new iPad. also trying to leave feedback on the app is disabled. Store feedback…
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So disappointed
I have been a loyal customer, that has paid my bill every month for 19 years on TIME!!!! I find out 4 months ago that I was being charged for a brand new phone that I did not have. I have paid quite a bit for it so they were supposed to credit me the money back. Instead, I don’t know what happened but I guess because they…
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Cruise ship plans with 200 minutes of talk time
I’m going on a cruise to Hawaii and have a meeting I need to call into that will last for 3 hours, and will be at sea for this call, is there a plan for me to purchase with enough minutes to make this call
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Refund
Yesterday I was in a hurry to make an internal call to an oversea airline to change flight. I was trying to login my verizon app to add in an internal call plan but the whole mobile UI is gone and only Fios left. I used to be the mobile line manager and able to change mobile plan, see disney+ info, billing info. All this…
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Trade In Credit Issue
I recently switched from TMobile to Verizon at the end of 2023. I did the promotion where you can trade in a device in ANY condition and open a new line with them. I shipped my device on 11/13/23 and it was received by the warehouse on 11/17/23. I did everything within the time frame I was given and the package was…
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Turned off
I need to pay my bill
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Charged for broken phone
I was charged for a broken phone that I sent in but when I sent it the phone was not broken! Verizon charges me $350 for a phone they broke! I sent the phone in bc the screen went black out of nowhere! Got a replacement then was charged! I even have a picture of the iPhone before I sent it in where it shows no cracks any…
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Waiting on chat for an hour to get help
Hi I’ve been in a chat for an hour requesting help and explanation of charges. When sent back to a sales rep Im receiving message not sent but I clearly have internet and the rep in between my “message not sent” the rep is asking if we should proceed? If I leave the chat all the information is gone right? What’s the issue…