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Has Anyone Else Had Verizon Go Back on Loyalty Discounts They Offered?
I'm posting this to see if anyone else has experienced something similar and to hopefully get the attention of someone at Verizon who can actually resolve this. My family has been Verizon Wireless and Verizon Fios customers for approximately 20 years. We've always paid our bills, remained loyal to Verizon, and have…
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15% Discount for All Lines for 3 Months
I received an email informing me that states a valued customer for 10 years, we’re giving you an exclusive discount on your account. No strings attached. It informs me to log into the app and go to “My Offers” yet there isn’t anything there. Anyone else have this problem?
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Customer Service Experience
Besides the extremely high cost for service Verizon has been a pain in my existence. When I called over a year ago to cancel my service they offered me a $10 a month discount for the next 12 months. So I decided to stay so I didn't have to go through the whole changing a phone process. After multiple months of the discount…
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Inaccurate Billing
I recently cancelled my Verizon home internet because I need an internet connection that can offer faster upload speed. The customer service I talked to was nice and explained everything to me including amount I will still owe and pay after my account was cancelled which is $20 something dollar. Guess what after I…
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Being charged by autopay 3 months after cancelling Verizon account
I keep being charge on autopay months after leaving Verizon. I can’t log in or talk to anyone because I don’t have an account anymore, but they are sure charging to my cancelled account. Question is, how can I get refunded and stop Verizon from continue charging me?
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Billing
my invoice was delivered at the wrong amount again
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Can’t Verizon to answer so I can pay my bill
I have transferred my account and didn’t end well with Verizon. Now they have blocked me from everything. Even at Verizon store. I can’t access my account to pay my bill. I don’t have my account number and they say my social security number isn’t right. How can I pay my bill?
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Why is my bill high
so I just opened an account. And chose the simplicity plan and it said I was gonna be paying $73 a month but I just got my first bill and it’s $102. And my activation fee we’re waivered so why is it so high?
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Change channel
change channel on tv from iPhone
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Verizon Live Agents
I have been dealing with Verizon since June 10 with a promise that I would have a credit applied for around $330. They guaranteed but it had to go through their ai first. Told me 5-7 days and never heard anything. I kept contacting multiple times to get it sorted out and finally was told two days ago that they could only…
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Refill card
Why Did Verizon employees take my refill card numbers and say the card has already been used. I have the receipt. Now I cannot pay my bill
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BILLING ISSUE AND PORT TAKING 3 DAYS
I switched to Verizon Saturday. Picked up new phone at 11am. Had my port from Spectrum set up and everything. I still don't have my number ported. Spectrum says everything on their end is done. Verizon says they have to wait for Spectrum to send the port and they say Spectrum says it will be done by June 30 at noon. I…
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Loyalty Discount
We have had verizon for around 7 years and had been receiving a loyalty discount for a while - until about 3 months ago. I have contacted customer service several times and I know they are limited on what they can do, but I keep being told there isn't a loyalty program available. I see where I can sign up for Verizon…
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due date on phone bill
how can I change my due date on phone bill
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Who can i speak to above supervisor?
I was an AT&T customer for over 20 years, and saw a good promotion to switch carriers with two new devices for my wife and I so after talking to the store rep and agreed on a price I decided to switch last month. i was promised a certain monthly payment in store, and when i got my first bill, it was over double what I was…
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No response from Verizon
How can I speak with someone who can really help me? I am a 21-year customer of Verizon. I have had four conversations with Verizon representatives including two supervisors in the last month. They have all said I should receive a significant loyalty discount and they all promised to call me back or have someone call me…
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Bill
I don’t understand why my bill is so high after u paid the full 132.04 I just don’t get why it’s so high and Verizon told me my bill should be 50.00 flat out after the first payment
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still being charged after cancelling personal mobile service, locked out of account
I am still being charged for monthly service fees after cancelling my personal mobile service months ago. When I try to log into my online account it tells me my account has been locked and gives me way of unlocking it. If I go to the Reset Password or Forgot My Password page, which the virtual chat tells me to do if I've…
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Being charged for the last one year even though I cancelled.
My kids had 2 gizmo's with verizon. Last year we asked Verizon to cancel and moved to apple watch with Tmobile. Verizon store and call center agreed that everything is cancelled and we wont be charged. Now when I audited my credit card looks like I have been paying 15 dollars for one line from past year due to autopay set.…
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Representative
need to speak with representative
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Loyalty Discount
I have been a Verizon customer for almost ten years and have enjoyed the service. My loyalty discount expired today and my bill went up 80 dollars! After two and half hours with customer service there was nothing to be done. Has anyone else experienced this? I’m so upset this is a terrible way to be treated. I’m so…
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Incorrect charge after returning home internet equipment within 30 days
We had the home internet plan and returned it within 30 days on Feb 12 of this year. This has been an absolute mess and headache, apparently Verizon never got the tracking number for returned equipment from the store. We have now gotten numerous incorrect bills showing we owe money when it is on the fault of Verizon. We…
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Double billing for Netflix
I have an issue with the perk of the Netflix and max deal. I had Netflix coming into this deals. According to what I read by signing up the original Netflix would be go away. For 3 months now i’ve call been told be the answering agent that I need to cancel the original Netflix account. Tried on line and was unable to,…
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Payoff
How do I pay off the balance on my iPhone?
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Billing Errors and Refund Handling
Formal Complaint Regarding Verizon’s Billing Errors and Inconsistent Refund Handling To Verizon I am submitting this formal complaint regarding Verizon’s billing errors, refund handling, and the significant burden placed on me throughout the resolution process. I. Billing Error From October 2025 through June 2026, I was…
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Discount not applied
I recently upgraded my plan and was supposed to get 50 % off of my watch plan but my estimated bill doesn't show the discount. Could you tell me why?
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Still getting charged monthly for new phone
I traded in my iPhone 14 Pro Max last fall for the iPhone 17. I was told in store and by email that the trade in value matched the price of the new phone and I would receive a monthly credit on my bill. However when I’ve looked at my monthly statement, I notice that I’m getting charged a monthly installment of $23 and some…
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Discount not applied
recently updated my plan and was supposed to get 50% off of my watch plan. But my estimated bill doesn't show it being applied to my bill can you help me with this please
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Helping me finance a mobile device
let’s talk
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Phone customer service
New customer here - Verizon reps (on the phone with AI voices, and chat agents) have consistently wasted my time and lied to me about billing updates that were promised to me. I have never experienced such unaccountable customer service before. So much, that we're considering switching AGAIN to another provider. Anyone…