Mobile Deals (Archive)
discount
Is there a discount for ibew members through Verizon?
Trade In Lost
UPS lost my trade in back in December 2022. I have been on the phone with both UPS and Verizon on 9 separate occasions throughout this last three months. I finally went to a Verizon store today to try to get some help after spending 3 hours on the phone with customer support and getting rerouted back to the beginning on…
Trade-In Issue
After hours of agonizing text chats and phone calls to customer service, I still have no resolution to my "lost" devices that I have PROOF OF DELIVERY for. I am new to Verizon, switched over in January, and received a $2000 trade in credit for two iphone12 pro phones. Everything seems great, I send the devices in the box…
trade in rejection
* I sent in the S7 onyx which I was committed to do. They said I sent in a Green S7. I did not. They now want to charge me $800 instead of a $800 rebate. How can I fix this! I never had a green phone. I hate green.
Never received BYOD rebate notification
I never received any notification from VZ with link to claim rebate for two devices I brought from Tmobile. One main reason to switch to Verizon was $1000 I would have received for my two devices
Bring your own device promotion
I signed up for the Bring Your Own Phone promotion and Verizon refused to pay the 500.00 they promised. Real simple, I brought my own phone, it was activated. The representative said that was all I needed to do. When I called and asked them to honor their promotion they said I had failed to register or some other nonsense.…
Missing Amazon Echo Redemption Link
Hello, I'm missing the Amazon Echo redemption link for installing 5G home internet. Thank you,
BYOD Gift Cards not Received
We transferred 5 lines to Verizon in January 2023 with the promotion that if you brought your own phone, you would get $200 per line in gift cards. (Welcome Unlimited?) We have not received any gift cards. I talked to a Verizon representative who now is saying that our plan is ineligible for this! We had 4 separate…
Customer Service
Been about 3 months since we switched to Verizon and absolutely been a nightmare since then. We have had very bad customer service even at Verizon store and in phone call services as well. We were promised by a version care specialist during our phone call for a reduced monthly bill along with all the promotion still on…
Verizon didn’t honor trade in credit. No one will help
I purchased an iPhone February 14, 2023. The Verizon app made me select one of three different plans in order to get the $800 device credit. I selected the 5G Play More plan. I made sure to get screen shots of every screen. I should be getting $22.30/mo device credit, as my phone was in great condition, however today I…
No Promo Credit
Anyone have success in getting a trade in promotion for the S22? I have been waiting since July 2022. Countless hours of chats and phone calls and still nothing? I am at a loss on what to do here. I feel like I am being lead around in circles.
Phone upgrade
Maybe this community can explain the upgrade. If I turned in a phone and received the full upgrade amount - why does my bill still show I owe the original price for the new phone purchased? I was supposed to have been credited 300 but it is not reflected on my bill. I feel like I'm being cheated out of my money and…
Where is my line transferred Pomo gift card??
Was transferred last year when version has pomo, every line have gift card when transferred line to version (dont remember how much it is) said will send in 10~16 week? But now almost half year… where is it ?
Verizon rep calls back desperate for 5 rating
I had an issue with a missing trade-in so I had a call with Verizon. My trade-in issue did not get resolved, however the the rep "Mary" called me back 5 minutes later. I thought she might have found my trade-in, but no. She wanted to make sure I responded to the survey and to give her a 5 rating. She said she was trying to…
Unethical Sales Practices
Beware! I was tricked by one of Verizon's licensed retailers, which is not an official store but looks exactly like one. I went in just needing a new phone for my partner. They upsold me pretty hard with an attractive slew of discounts and deals. I was tricked into trading my Moto 5g (new and in great shape), buying a…
Problem with phone trade in
In December 2022 my wife and I purchased two new Pixel phones and traded-in two older Samsung phones. Following directions, I shipped the Samsungs to Verizon using the provided UPS label and mailing sleeves. UPS delivered them on Jan 19 (well within the 30 day trade-in period). I then received an email from Verizon stating…
Not Satisfied
With Having 6 Months Remaining On My Contract ...I Still Yet To See Credits Of The $800 Trade in Value Of My Previous Cell Phone That Was Promoted At The Time Of Agreeing To Signing Up For The Purchase Of The New Galaxy S21 Ultra. My Account Shows Still A Balance Of $350 As Of This Months Payment ...I Am So Misspleased…
New Samsung S23 Ultra sent back at Verizon Request
I have been on chat for about an hour and they have yet to give me a straight answer. The rep keeps wanting to cancel my order... probably that's the easiest solution for them Does anyone know why Verizon would request a new phone be sent back to Texas while in transit? Verizon Support, Using the chat on MyVerizon was…
Verizon claims trade-in was not in box
I sent an iPad back to Verizon for trade-in credit. UPS tracking shows the box as delivered. Verizon claims the box was empty when they received it. Verizon says they're going to take back the trade-in credit. They say I need to put in a claim with UPS. UPS won't let me start a claim since the shipment wasn't on my account…
Upgrade promotion not honored
was promised $800 trade in for my iPhone pro max when I pre-ordered iPhone 14. When I received my new phone I was never given return box or label. I ended up calling Verizon and finally they emailed me a return label. I followed instructions and send my old phone back. Last month I received an email saying they denied the…
$800 credit not being applied
I traded in a phone that was on the list for an$800 credit. I took screen shots showing it was going to be $11 more a month. Talked with chat to verify it was correct before the purchase. They said yes. $22 credit will be applied every month for 3 years. My screen shot shows $27 for 2 years but they said $22 for 3. I told…
UPS LOST MY TRADE-IN IPHONE BUT THE SENDER IS VERIZON AND I CANT FILE A CLAIM
UPS has lost my S20+ device I trade it towards a $800 promotional trade credit if I pre-ordered one of the S23 devices. I ended up ordering the S23+ which would reduce my bill down to $5.00 a month for 36 months, new method of the contract lockdown but I'm not mad I plan on holding onto this device for 3 years just like…
Lost Trade In Phone
I've been with VW for about 20 years now. I stayed with VW because they had excellent service all around for quite some time. Now, I'm having experience after experience of shoddy customer service, a much worse website, and they've also lost my trade in phone. I have the submission ID, a photo of the label on the package…
Missing trade in?
So I traded in my phone, sent it in the given bag and the box. Sent thru IPS that says it was delivered to Texas on February 14th. Still getting emails and texts that I’m in the last week to send in my device or lose my trade in value… the Verizon tracker still shows initiated. Anyone have any clue what I can do to be sure…
Trade in issue
I received an email from Verizon stating my promotional offer was removed due to them not receiving my trade in phone. I have proof of delivery from UPS. I called and sat on hold for 45 min without anyone picking up. I can't sit on the phone all day. I came on here and saw more than 20 posts about the same thing. How can…
Unable to redeem GrubHub reward
After signing up for the 5G Home Internet, I received error messages trying to claim my 2 rewards from GrubHub and Verizon. I chatted with a live agent but was unable to resolve the issue, and it looks like several others have had this issue. Trying on different browsers/devices didn't help - has anyone had their issue…
Trade in label
I am looking for my trade in label for my galaxy s23 phone. I ordered this 2/2 and it was delivered 2/17. Unfortunately I cannot find any king of email containing my Submission ID or Email in order to track my return information for the old phone.
$800 Trade in credit still not applied for iPhone 14
I got my phone trade in and plan back in October, and as of my current bill for January through February there has still not been any trade in credits applied. And this is just after coming off of them charging me for the wrong phone plan and blaming me for it. I very much am not happy with Verizon so far and was wondering…
Verizon lost my Trade in too!
Verizon is the absolute worst. They also lost my phone for trade in and I did an upgrade as well and they send my two envelopes so I put one phone in each and sent them both in one box with UPS. they are saying they only received one phone which is a lie and charged me $400 on my account for the upgrade phone which they…
BYOD Rebate Not Received in Email
I am unable to receive my BYOD $500 Rebate. I have checked my email and spam folder numerous times but still nothing. I spoke with customer service and they said wait 24 hours and to call rebate center and have them apply it to my account, but nothing came. Then I spoke to someone in the rebate center and they said they…