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Promotional on bmop..I'm trying to cancel my service but was told that since I received a promotional offer and I bought my own phone that I couldn't
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BYOD Promo chargeback after number porting
Hello, I tried to solve this issue with Customer support for a couple of days without any success. It seems the number porting after the initial purchase somehow affects the line status and disqualifies the BYOD promo. Of course, it's a technical issue and it is against the BYOD terms since the service continues and the…
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BYOD -Not received and poor response
Hi, I have switched to Verizon on Sep 2022 with BYOD offer (which is $500 / line and activation fee waiver through online). i have switched through online and i saw the first month bill along with activation fee. I called customer care and spoke with them reg activation fee and $500 reward. I got a confirmation that after…
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Trade In Issue
I decided to trade in my iPhone 7 for an iPhone 14 because I had an offer to receive a $350 credit for my old phone, so I took it. I didn’t transfer to my new phone for about 2 weeks after I received it because I ordered the case on Amazon and that was taking forever so I cancelled it and ordered a case from Verizon. I…
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Lost Apple Watch on Trade in
Hi, I sent in my old iphone and my wife's old apple watch for a trade in. I packaged them up in 2 different boxes along with 2 different shipping labels that were provided by Verizon. Both boxes were delivered to Verizon, stated by each tracking #, but Verizon is saying they never received the apple watch. No What??
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STILL NO REBATES FOR MY FAMILY
Switched 5 lines plus a watch from TMobile to Verizon only because of the rebate offer. Well it's been almost a year and have not got my rebate of $500 per line plus $100 for the watch. Have called numerous times, reported to BBB and still nothing. They tell you they are working on it, tell you it takes 3 months and it was…
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Trade in
Don’t ever trust trade in team when they give you a ticket number. After months of settling an issue for a full trade in credit and being given a ticket number as reference I was told today that there is no info on that ticket number. They basically lie to get you off the phone
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Never received rebate notification, text or email
We've ported over our family lines(5) from ATT back November mainly because of the rebate promo. The store rep said we are getting a notification on the app about the rebate, or email or text message. I downloaded the app right away thinking I don't want to miss that notification, 3 BYOD ($350 each) and 2 Switch up rebate…
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Trade-In Device Received, but Never Assessed
I chose a phone upgrade promo last month for a very good price if I traded in my current device. I shipped back my device immediately and without damage using the shipping label provided by Verizon. I received an e-mail just over 5 weeks ago noting that the device was received and would be assessed in 3-5 business days.…
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Rebate False Advertising
Hello All! If you are looking to switch to Verizon to take advantage of any of their promotions especially the rebate. DON'T!!! It's September and I've been having issue after issue since June. You will never get the rebate btw
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UPS Delivered—Turn yours in at the store!
We had a Google Pixel that was broken, had insurance so got it replaced. Tried to get pictures off it before sending it back via UPS. UPS tracking shows it was delivered October 27, 2022. But I was still charged for the phone ($999.99). I was told January 9, 2023 that they verified the package, and would be credited for…
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BYOD Rebate Run- Around
I switched to Verizon on 11/27/21, brought 2 lines through BYOD (my wife and I) and purchased 2 phones for my daughters. I knew there was a $350 per-line rebate for each BYOD. What I was not told was that I needed to complete a rebate form to do so. I was in the Verizon store for four hours setting everything up, not one…
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iPhone trade in credit
In July ‘22 I traded my iPhone 11 pro for the Apple iPhone 13 Pro with Verizon because they were offering all new customers and current customers up to $800 for their device. I was to receive a credit for $700. Things were fine until I was on the app and it was offering to have me view other plans. I don’t use my phone…
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customer service
This has been the worst customer experience of my life. I have spent 20+ hours arguing with agents to actually secure the promotion I was offered. I have been lied to over and over again and willfully deceived. I have zero trust or confidence in the company.
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Do NOT trust customer service
After seeing so many adds for free phones or $800-1000 trade in credit, I decided to upgrade a number of the lines on my plan. Three of the lines received the full credit, but two did not. I called customer service to see if I could get the full credit and was told to make the purchase for $400 credit and they would update…
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Billing Issue from Phone Trade
My husband and I participated in a phone trade-in deal back in October. Little did we know we weren’t getting a deal at all. We shipped our phones out and since then we have been getting excess charges on our bill. We have called multiple times, received multiple stories (the phones made it, the box made it but no phones,…
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Lost my return shipping label
Hello, I recently switched to Verizon with a trade in but I may have mistakenly threw the return shipping label in the garbage. Is there a way to get another one?
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BYOD Rewards Issue
I signed up for Verizon Wireless services and moved 4 lines and also brought own devices to Verizon under BYOD offer. During signup and even later, I asked multiple times how would I get the BYOD reward, and every time I was told I will get it after 2 billing cycles AUTOMATICALLY. After waiting for 2 billing cycles, I…
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BYOD Terms and Conditions
A Verizon agent has just advised me that I have to keep the device I brought in on a BYOD promo for 12 months. If I upgrade or trade in the device, Verizon will impose a chargeback on the rebate that I received for the promo. I do not see this stipulated in the BYOD terms and conditions. All it says is that there will be a…
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Cannot receive text messages on OnePlus Nord N10
Recently transferred my Verizon sim card to a OnePlus Nord N10 and everything seems to work except receiving SMS text messages. I've tried calling the support number but it sends a security code via text that I can't receive, so that's a dead end. If anyone knows a way to fix this please advise.
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Trade in Credit to PayPal
Has anyone traded their phone in and received the value to their PayPal account? Were you charged a fee from PayPal?
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Formal complaint to corporate
I keep being told not to worry about this and it will get resolved and it never does. In October there was a being your own device program . I brought two iPhones and a watch over. I was told I could keep my old phone numbers. The phone numbers never ported over and I had to change them because they didn’t work. I then was…
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Verizon BYOD online ordering is a fraud !
A couple of months ago, I purchased three lines, and 2 out of it supposed to be with the BYOD deal. All the transaction was online. Finally, I waited 2-3 months for information from Verizon regarding the BYOD. The online ordering experience was awful, and I have not received any paper or even a sim card. I had to reach out…
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No credit for trade in
I traded in 2 google pixel 3 XL's on pixel 6 Pros but have never received the trade in credit $100/phone
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Will turning on CDMA-less provisioning make my former phone unusable?
Current Verizon account holder here. I recently bought a 3rd party phone to swap my sim card into and try out, but realized I need to get tech support to enable CDMA-less in order for all phone functions to work. If I do this but decide I prefer my current phone (or would like to use both-- one is better for work but not…
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Never received $700 trade in credit
I upgraded my wife's phone in September of 2022 and was told it could take up to 3 billing cycles from when the trade-in device was received for the $700 credit to be applied, but here we are, 3 billing cycles later and nothing has been done. I need help, @vzw_customer_support We have been loyal customers for over 2…
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What types of 4GLTE smartphone communication does Verizon continue to support?
While some of the old 4GLTE tech has been recently discontinued and no longer usable by Verizon, not all? What are the technical standards that a 4GLTE phone must have that can be used now? A URL discussing how to buy a low cost 4G android smartphone that is supported by Verizon would be most appreciated. Can't find this…
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Trade in nightmare
This whole mess started when UPS lost my trade in. I spoke to 3 different representatives who all provided me with inaccurate info but assured me that Verizon would take of the problem. The 3rd rep went as far as saying he would call me back on a specific day after I reached out to UPS about the missing parcel. Of course,…
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Are "LIfeline" phone lines important to Verizon?
Wife and I are both 74. Over the last 2-3 months we have spent 40-50 hours on the phone with Verizon and gone into two different stores to no avail on either of our 2, now off, phones. We are paid in full. Never past due. And now NO LIFELINE SERVICE. Isn't that against FCC regs? No Service is LIFE THREATENING. That's why…
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Where's my echo show redemption?
I was told when I signed up on 12/13/2022, and this includes a new phone, two iPads with data, a watch, and 5g internet switching over from AT&T that I'd receive an email with a link to redeem a free echo show. The Verizon website at that time also showed that this promotion was currently active. I have not received an…