Mobile Devices (Archive)
How do I download videos and music to my SD card?
I am downloading videos at the moment but I cannot get them to save to my sd card. In fact, it doesn't look like any of my apps are saved on it either. On my phone I have the option of moving apps to SD card but my tablet doesn't give me that option. The sd card is showing in my storage area with almost all of the original…
Router randomly loses 4g connection throughout the day
Just obtained this device a month ago, since start up this device will lose 4g internet connection numerous times daily. Device will show there is a good signal and it is connected but cannot access the internet from any wifi connected device (ie: laptop, ipad, iphone, etc.) All devices are successfully connected via wifi…
Why won't my Mac book recognize my USB modem U620L?
Any suggestions on how to make a Mac book osx El Capitan recognize a usb modem U620L?
Connection Issues
My iPhone 6 refuses to connect to our range extender after the carrier updates a couple of weeks back. I went into cellular settings to make sure I was data only for LTE and reset the extender, still no luck. What else can I do? The extender had been working great and is extremely effective throughout our home. Thanks! Matt
Verizon Network Extender Won't connect
I just hooked up a new network extender and it will not connect (Samsung SCS-2U01, manf. 3/16). It powers up, connects to the modem (I went direct, instead of through the router), but the system light quick flashes and the GPS stays magenta. Just to eliminate most of the usual questions, I borrowed a extender from a friend…
I have Ellipsis 8. Only had it for less than 3 weeks. Loaded Pay Pal pay here app. Worked perfectly until first of this week. Quit reading cards. Recognizes reader just won't read card.Tested reader on my phone works perfectly. HELP !!!
I have Ellipsis 8. Only had it for less than 3 weeks. Loaded Pay Pal pay here app. Worked perfectly until first of this week. Quit reading cards. Recognizes reader just won't read card.Tested reader on my phone works perfectly. HELP !!!
Turbo 2 not working with network extender
We have a Samsung Network extender at our house due to very poor signal coverage in our area. The extender has worked fine with all of the phones we have had until I recently upgraded from a Droid MAXX to Droid Turbo 2. When using the Turbo 2 through the extender (incoming or outgoing) the call cuts out on a repeating…
My Ellipsis kids won't charge.
We recently got an Ellipsis kids tablet and now it won't charge. I have tried everything they said to do on Verizon help but it still won't charge. I tried using different cords and plug ins but nothing helps. I tried plugging it into a computer and nothing. The dead battery symbol is the only thing that comes up and then…
Why is my ellipsis 8 4G LTE tablet saying Sim not found?
it began doing it all of a sudden
Jetpack excessive and fraudulent data usage
It is very disappointing that Verizon is not addressing this issue which continues for many people (see multiple posts). We bought a Jetpack a few days ago and have had the following issues: 1-Excessive data usage (not our usage even though we are password protected) 2-Data usage when the device is not even on (over 200…
Ellipsis Jetpack won't establish internet connection to Lenovo G505 laptop? How can I resolve this issue?
Good day! I recently received a Verizon Ellipsis Jetpack for home internet service, and I am having an issue connecting my Lenovo G505 laptop to the hotspot. It connects but the connection is limited. My laptop is running Windows 8.1. My girlfriend has an ASUS laptop, also running windows 8 and did not have any issues…
Tablet stuck on "Welcome" screen
My tablet was working fine other than short on memory. After charging overnight, tablet was stuck on the "welcome" screen. I tried to do a hard reset or a factory reset by pressing the per button along with the volume button. Tablet turns off, then returns to "welcome" with no options to do factory reset. I tried to let…
Ellipses 7 messaging setup.
I am unable to receive text messages at [removal required by the Verizon Wireless Terms of Service] (the number associated with my Elipsis 7 tablet). What do I need to do to set that up?
Can I use my Ellipsis 7 in Europe?
I want to use my Ellipsis 7 in Europe. Reason: using the GPS extensively on the larger Ellipsis 7 tablet screen in much better than on a smaller smartphone screen. It's essential in this day and age to find your way using Google Maps, but cell capability is required when (and most often) WiFi is not available. That means…
Forgot unlock password
I only have 2 more tries to get my unlock screen password right and I will lose all data. What can I do. I set it today and did not write it down.
How do I connect my jetpack to my Toshiba Laptop?
I have a new TOSHIBA Satellite C55DT-C5230X Laptop PC with Windows 10. It SEES my Jetpack but cannot connect to it-- it says something about not being able to see the IP address. What can I do?
Why can't I get an app to rotate on my device?
I went from using an iPad to an Ellipsis 10. I am able to play the Big Fish Casino app vertically, however, the Ellipsis 10 will not let me play vetically, only horizontally. It is impossible to actually play this app horizontally, I am not able to see the whole screen. My rotate screen is on, and it rotates everything…
How do I delete the list of contacts from Verizon Messages?
On the Ellipsis 8 I can delete the conversations from the Messaging+ app, but I can't figure out how to delete a contact name and/or number from the list of contacts in the app who have sent messages. Thank you.
VZ Support & Protection App Troubles
I hope posting this here is the correct place (instead of under Apps).... Anyhow, I've recently discovered that when I run a scan, my Ellipsis only scans 169 files! Im sure it used to do 1000s of files and Apps. In settings, I can no longer turn on the "Scan after a file has been downloaded" under "Auto Scans" nor can I…
Wallpaper Help!
Every time I set a new wallpaper, it gets cut off. It's always just half of the image, whether I save to my tablet or do it through anything else. But the preloaded wallpapers work just fine. Please help, this is annoying. This has been an issue since I got it a couple of months ago. I have the latest software updates as…
One phone works the other doesn't
We have had our booster for several years with no issues. Now for some reason my phone connects and stays connected to the booster, but my husbands will not. He runs a business out of our home so he HAS to be able to use his phone. Is there a setting or something that he needs to enable on his phone? Please help! It's…
Internal service error when trying to open game apps. how do i fix it. I do have enogh storage space
I am getting a internal service error when I open game apps. How do I fix this issue? I do have enough storage. This started after the update on 4/2/16
My original onscreen keyboard changed to a smaller silent keyboard.How do I go back ?
The original black and white qwerty board on my 7 changed to a white,silent keyboard.How do I go back to the original keyboard display ?
Why is my device showing "no SIM card" and one is there?
Why is my unit showing "no Sim card" and one is there?
Ellipsis 7 Android 4.2.2 Video & Play Store Problems
After using Ellipsis 7 for past 11 months without problems, around July 10, 2015, my Ellipsis 7 no longer would play videos from the internet such as YouTube. It would still play already saved videos, but wouldn't play if you clicked on a video on-line. Google Play Store also began acting strange. Either 'No Connection',…
How to disconnect from any devices synced to my account?
I need to know how to disconnect from any devices synced to my account.
Why can't I use intigrated messaging on my Ellipsis 8?
Why can't I use integrated messaging on ellipses 8 when the app store allows the download? Verizon states that if you are able to download from the store then the device is compatible
My Ellipsis 7 touch screen is opening random items
When I touch the screen of my tablet, everything in a 2 inch radius is affected. I never know what's going to open and am unable to use my tablet because of it.
Trouble
my device screen is locked, and it is showing something in Chinese
How can I get a public IP address?
I got a Verizon 4G Broadband Router with Voice It has cool features like port forwarding and routing. But the "public" ip address VZW assigns is only outward facing. So it renders all these features that actually makes this device a router unusable. I think VZW needs to compensate me for unusable equipment.I use this in my…