Mobile Devices (Archive)
Gizmowatch
I would like to upgrade my child's gizmo watch to a regular cell phone, but I want to keep the same phone number. When I went to a store, the Verizon rep said it's not possible to keep that same phone number, and you can only cancel the gizmo and get a new line with a new number. Can I keep the number but upgrade her line?…
4G LTE Network Extender IPSec failure after firmware update
I have a 4G LTE Network Extender in my house due to poor cell coverage in our lower floors. The device underwent a firmware update this morning and ever since it has been unable to completely boot, getting stuck in the SeGW server connection step. Diagnostics show that the device is unable to establish an IPSec Tunnel. I…
Emergency Contact for Gizmo 3 in School Mode
When the message is in school mode, you are only able to call one emergency contact. Is there a way to add additional emergency contacts or are you just limited to one? if not how can you request this future enhancement.
Reorder Gizmo contacts
Is there a way to reorder the contacts for a gizmo (3) in the app?
New Network Extender - Phone Not connecting to it. Now at 1x service or 3g only....
Hi there. I've been having dropped calls quite a bit. Verizon hasn't been helpful at all at trying to resolve this so far. Service outside the home is ok at 3 bars 4G. Even had Verizon drive by the front of the house to check for service availability. Had to buy an extender which I just set up yesterday after noticing…
Gizmohub
We bought two gizmo 3 watches for our kids. My wife downloaded the app and connected everything no problem. When I tried to connect on my phone it said my number was invalid. After deleting my account we tried to add me as a caregiver on her phone. It goes straight to the add a buddy screen and shows a watch icon next to…
Network Extender with prepaid question
Ok. First off I know the network extender doesn't work with prepaid plan. Here's another scenario. Our son lives in the house with us and has a regular verizon plan with a network extender. So is our prepaid phones not supposed to work with the network extender in the house even though its not with our prepaid plan? if not…
Apple Watch Connectivity Issue on Verizon Network
Recently, I purchased an Apple Watch Series 7 with cellular capability and activated it on the Verizon network. However, I'm experiencing persistent connectivity issues. Despite being in an area with strong Verizon coverage, my Apple Watch frequently loses connection to the cellular network, rendering features like calls,…
Orbic loses internet connection
We use our Orbic as the wifi connection for security cameras, at a place where we can not get traditional land based wifi. There is excellent cell reception, however. As the Orbic hotspot is not supposed to be plugged in 24/7, the power to charge it is timed to go on and off, every three hours. I've never seen the charge…
Verizon LTE Network Extender (Askey) and the Hybrid Access List
As recently as a few months ago, I was able to edit and maintain the access list associated with the "Hybrid" access type configuration chosen for my Verizon LTE Network Extender. (sFemto3). Starting a couple months ago, while configuring the device on the Verizon site, I found I could no longer make changes to either the…
Network extender closed access list
I have a network extender from Verizon and it shows up under My Devices. I used it in a condo my wife used to own in Las Vegas for several years and at one time it worked (even though I did have an issue with it being in Open mode). I ended up moving her to Michigan and have poor signal at the new place here too. I booted…
My 5G home internet service floats between Salt Lack City UT and Boise, ID
It amazing, I am on the 5G Home internet page and under the Sub-topic there is no reference to 5G home internet. This is par for the time wasted with Verizon's customer service. Here is my problem, my location floats from Salt Lake City, Utah and Boise, Idaho. I did not think this was going to be a big issue, but it is. My…
No internet orbic
Orbic MiFi has excellent connection strength but no internet. I have turned it off and on, reset using the button on the back, and taken out the battery and replaced it. The battery was fully charged and is at 94% right now .
Connecting to Network Extender
I set up my new Verizon LTE network extender. It's connected to WiFi, and I put out the satellite antenna. I opened up the manager site on my computer (assume that means it's connected to the Internet). It shows 9 of 12 satellites connected (showed 10 connected a short while ago). When I dial #48 on my phone, the message…
Hot spot usage info
Where can I find the location of information to let me know how much I have used and still have left
No one will help me. CAN ANYONE HELP ME???????
I have been trying to contact Verizon for MONTHS and each time I get a different representative that has NO IDEA WHAT THEY ARE TALKING ABOUT. My mom got me and my brother watches for Christmas. While they were being shipped, they were tagged for fraud, and sent back. Verizon then sent two new watches. When we got them, it…
Hotspot throttles when I connect laptop to VPN
I used to have an S21 and upgraded to an S23. Whenever I connect my work laptop to the hotspot then our company VPN, It basically deems itself unusable. I did not have this issue before on the S21. I confirmed it is indeed the hotspot because the issue also persists on a different laptop.
Galaxy Watch 5 won't connect to mobile plan.
I bought my Galaxy Watch 5 from Samsung and added it to my plan. It has a line with a number but won't connect to my plan or number share. This has been going on for months. I visited the store several months ago and the guy tried for over an hour with no success. I've been paying for this line the whole time. I have an…
Trade in credit
Traded in my Apple Watch for the series 9. Went to pay it off and still owe over $500 after the trade in. When I questioned my balance , was told I don’t get the credit if I pay the watch off early. So I basically gave them my old watch for free.
Verizon/Asurion Protection Plans
This is a PSA/warning to anyone considering getting the Verizon/Asurion protection plans - Don't Do It! It's a waste of your money and time! We have all of our devices through Verizon and have the Asurion insurance/protection plans to go along with them. My daughter dropped her iPad and cracked the screen. I've now filed 3…
New Gizmo 3 watch intermittently cannot talk on phone
New Gizmo 3 watch intermittently cannot talk on phone. I bought a new Gizmo 3 watch so I can talk to my son when he is outside. He can hear me, but I cannot hear him. It is not all the time. He has had it for 1 week. Any update or reason for this? I cannot find an answer online. Thanks
Gizmo 3 - Cannot Activate
I'm setting up my kid's Gizmo 3 watch and I've tried scanning the QR code using the app and it just keeps saying that the phone number cannot be verified. Chat support is unavailable which is weird because throughout the process of thinking about buying this watch and actually ordering it, chat support was always…
Non registered device
After upgrading to Apple Watch 9 from series 7, after setup my new watch says non registered on Verizon account.
Gizmo watch 3 contact issue
We just got my son's Gizmo watch and set it up. When trying to add 1 specific contact I am alerted that I need to add that number as a "buddy" and the guardian will be notified. The phone number belongs to an iPhone and not another Gizmo device. It will not allow me to add it because it thinks it's a Gizmo "buddy". All…
Network Extender
My LTE Network Extender was AMAZING...right up until it stopped working. I've spent (no exaggeration) at least 10-12 hours on the phone during multiple calls to Tech Support. I've confirmed the MAC address, I've system reset, I've changed router ports and cables, I've done everything and the Extender still gets hung up at…
Gizmo 3 not charging
We just bought the gizmo 3 this summer and it has been having trouble charging. Now the gizmo is not charging at all and the watch is compelely dead. I have switched out plug but that is not the problem. Something is wrong with the charger or the watch. Can Verizon please help? Thanks
Register a Signal Booster
I am trying to register a cell phone signal booster. I cannot find a link to actually complete the registration. I have found this link: Cell phone signal booster for home | Verizon Wireless Then I click on "Register/Manage Signal Booster" which directs me to: Register Signal Booster (verizonwireless.com) I click on "My…
Apple Watch Order
I placed an order for 2 Apple Watches, upgrading two gizmo watches. My first order took 6 hours to place over live chat. And when I received the package; all though the brown ups box was intact, the Apple Watch boxes themselves were torn and the watch faces missing out of both. I contacted Verizon right away, they opened a…
Verizon unlimited plus has no way to view hotspot usage data?! What is going on here?!
I just moved over to this plan and there is NO WHERE online or in any apps to view my Hotspot Data Usage, I NEED THIS. I need to monitor my usage it is crucial. Verizon support said I was correct , it was not viewable in my account, but at least I DID have the 100 extra GB, but after 2 hours the support agent said they…
Placed an Order, Got cancelled but doesnt let me take action!
So I placed an order today for mine and my boyfriends new phones. An hour later i got an email saying that the order was cancelled and to call the fraud department. I also cannot make a VZW account with my email because it disallows me so, so i have trouble getting any form of customer service! Please Help!