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Verizon gift card and Autopay
So I get all these gift cards from switching back to Verizon, and I'm told I can use them to pay my monthly bills....well, that's partially true. I'm set up on Autopay, so it appears there is no way to use these gift cards to pay your bill without losing the Autopay discount of $10 per line. So I'm not going to give away…
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VERIZON WIRELESS BELIEVES BUSINESS CUSTOMERS DON'T MATTER!!!
My wife and I both have side businesses in addition to our primary jobs. Our tax person said if we setup a business account under the business name, we can write off a portion of our cell bill. We have been Verizon Prepaid customers for years and years, so I looked at a Verizon Business account. While on the website, a…
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Calling when abroad in Australia
I am in Australia with an international plan. Unable to complete calls
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poor coverage
I do not get mobile cellular service at home and near my home. It is getting progressively worse with the conversion to 5G.
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Call Filter
So I just received a text message from Verizon that the Call Filter Plus service is increasing in cost to $3.99 on 9.28.2022 which is in the middle of my contract period. After calling customer service, they made me aware that a call filter was free with the Legacy Unlimited everything plan I already have! (I've been a…
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Poor data service for texting
The data service is very bad in the IGA grocery store in the city of Camano Island. It is typically about 5 minutes between text messages. One can leave the store to get a two bar signal.
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All mobile services are down in 92833
Hello, I live in Starbuck street, Fullerton, CA, 92833. 5G UW, 5G, LTE services are unavailable in my neighborhood since yesterday afternoon. Phone calls and data are unavailable both. I think the base stations near my home is broken. My iphone displays it connected to LTE service with very week signal (1 of 4). Also, it…
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Use Verizon “Wi-Fi Calling” with Foreign eSIM data connection?
If I keep my physical Verizon SIM in the phone and add a foreign (data only) eSIM while traveling to Europe, can I still make receive Verizon calls/texts if I turn off the Verizon SIM (similar to WiFi calling)?
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800 trade in credit is a lie.
I upgraded my 4 phones while talking with a Verizon rep. Online trade in and upgrade stated I would receive $800 dollar credits for the phones I traded in. I was told they would ship my phones to the addresses needed and that they would send return labels. I confirmed the shipping addresses 3 times. The phones went to the…
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Coverage map said my area would have great coverage. I only get 1 bar in my home and 2 outside.
Horrible coverage with Verizon. We need a tower in Estrella mountain Ranch. Put one in at the new fire station, just 2 blocks away. would cover the whole SW side. One bar for over 10 years yet I still pay $150 per month.
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wireless outages
how is someone supposed to report an outage from their phone if that is what the problem is. Nothing on this website that I can see says we're in an outage area, yet... we haven't had wireless capabilities since yesterday!
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porting over old phone number
I have been trying to contact customer support to port over my old number for two days now and I keep getting the same message, "We are having technical difficulties right now, please try again later." Anyone else have a problem with getting this simple task done?
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Won’t let me accept terms and conditions
Preordered for the Apple Watch 6. I already signed T and C with agent on the phone. Now it’s telling me order will be cancelled October 19 if I don’t accept Terms and conditions. Unfortunately My Verizon app won’t let me do that. Agents on the phone are also unable to help.
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iPhone cutting out on calls
I have a iphone 12 version 16.11 iOS. Voice cuts off during phone calls and caller misses words/phrases. This only happens in my home. This also happens on my daughter's phone when she is at home. Any thoughts would be appreciated.
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hook up printer hp envy 6000 needs 2g connection
cant hook up printer to verizon 5g think its looking for 2g hp envy 6000
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Whitelist Request from EnCirca for Verizon Customers
Hello, On of your customers on Verizon cell service is being blocked from accessing our site. We are EnCirca. We are your customer's domain registrar and hosting provider. She cannot reach her website, cPanel or webmail from her cell phone. We would like to be removed from your blacklist. Please unblock this IP address…
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Returned a modem, Verizon charged me for, now disconnected my phone...
I returned a modem, that yes given was a bit later than they wanted, so they charged me $300, I get that, they have the modem back now and are saying 1 - 2 billing cycles to get the charge removed, I unfortunately cant afford an additional $300 right now, so I contact customer service and advise them of the situation, long…
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VerizonUp Dollars Earned with Verizon Credit Card
Every month I need to waste time using my VerizonUp dollars to pay a portion of my wireless bill. You cannot apply the dollars until the bill has been made available. Can't there be an option to auto direct these dollars to my bill?
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international Messaging
I am currently In Grand Cayman and signed up for the Verizon Unlimited International Plan before arriving here. I have had no problems calling out or receiving calls (both local Grand Cayman calls and US calls). I have also had no problem sending texts to Grand Cayman cell phones and US cell phones. However I have not been…
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MMS Stopped Working on ALL Phones on My Account after Changing to the 5G Plan
MMS stopped working on ALL 6 phones on my account after changing to the 5G plan 8 days ago. Thus, none of us can send group texts or text photos any more. I contacted tech support and spent a couple hours exhausting all troubleshooting procedures with both level one and level two tech reps, including resetting my settings.…
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UPS lost phone, Verizon will not take responsibility?
Hello, I have called since July 2022 on my husband's trade in phone that was to recieve an 800 trade in credit. We have all of the information such as tracking number of device trade in, pictures of package with tracking number, UPS confirmation slip number (and picture of package slip), last available tracking screenshot…
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Prepaid: Swap phone, keep plan?
Hello! For context, I have an S9 on a $40 (5GB, I never use it all lol) plan that, after loyalty discounts, I pay $25 a month on. However, my S9 is at the end of its life right now and I really can't afford to be switching to a postpaid plan and paying $100+ a month. I have an opportunity to potentially bring an unlocked…
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Military Unlocking
So I’m over Verizon wireless! If your military run! Here’s why! I came to Verizon a few weeks ago! Bought my 14 pro max in full then signed up with Verizon! I’m an officer of the armed forces with a really high security clearance. They kept asking when, where and why? I kindly told them, I cannot disclose that information!…
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How to thank a wonderful verizon employee?
Verizon, I have searched your forums and see canned responses, but I would like to specifically know how to thank a call center employee that I didn't get the name of when we were speaking. I obviously have the exact time I called and it is under my account. I tried calling Customer Service to ask for her first name or the…
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Announcement 19 Call Restrictions
Yesterday, everyone who had tried to call me was getting a message saying my number had call restrictions. I called Verizon and they reset my network settings and I appeared to have worked for a few hours. Now this morning, everyone is getting this message again. I have never had issues like this before. I'm so upset. My…
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Verizon lying about conversations that I have copies of
How do I file a complaint with Verizon? Are all records kept of customer service conversations? I was told by customer service since I had no service (when I was told before I switched that I would) they would forgive the rest of my phone payments so I could switch. I have the entire record of this conversation. They are…
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LTE Network Extender
Can 2 LTE Network extenders work in tandem instead of interfering with one another? I had 1 set up initially but wasn't getting good range on opposite side of house. Set up a 2nd and calls were breaking up constantly. Seemed like interference. Trying to figure out if I can get full home coverage with 2 of these without…
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Awful company and Employees
This company has brought me nothing but problems. My phone does not work because I get SOS 10 days after the purchase of the account and phone. A phone call was made where I was told to wait and the case will be tracked. Upon waiting nobody had called me back. So I reach back out and come to find out the guy never made the…
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5G UW Slow in 92649
5G UW on my new iPhone 14 Pro is anywhere between 2 and 22 Mbps at home. I checked inside and outside. No difference. This makes getting Verizon Home internet a no go... I was getting around 1.7 to 5 Mbps on the home internet device no matter where I put it. At work in Fullerton, 92833 - my iPhone gets between 220 and 480…
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Temporary Coverage
Is there a way to get a temporary tower installed for an event in my area. I'm on a board for this event and would like to have some coverage problems fixed that we have been having.