Mobile Network (Archive)
Verizon 4G LTE network extender does NOT work with fiber optics. Worked fine with broadband.
Brand new Ver. 4g Net Extender, set up...looks as if it's working, but it will NOT let me be heard by others, or get my voicemails. On newly set up Fiber Optics network, same company...Frontier. People can call me, but then they cannot hear me on my cell phone. A different, but same Verizon, Network Extender worked just…
Degrating Service
I'm not usually one to complain however, I was so discussed with John at the White Street store in York, I had to say something! A few months back I walked in this same store in consideration for a new phone. The phone I had, I was absolutely in love with and just wasn't ready to give it up yet. While I was there I met…
Victra retailer Scams
Yesterday we went in and traded in our phones and got the new iPhones. The customer service rep lied about the Verizon promotions so that upgrading would be our best choice that is normal behavior and can be expected. But once we were finalizing our purchase she took out two screen protectors proceeded to put them on and…
Promotion taken away
I took advantage of the trade-in your old phone for up to $800 towards a new device promotion. I returned the old device in working order as they instructed me to and UPS shows it received, but now I am not only not getting the promotion, but am being charged back for it! When I call, I am on hold forever. 1 hour 43…
Spam calls and texts have increased exponentially since switching to Verizon
A couple months ago I switched from Sprint to Verizon and immediately the amount of spam calls and texts increased exponentially. I ported my number over so it's not a new phone number. This is unacceptable. I never received spam texts with nefarious links while on Sprint, I get them every other day now. Spam calls were…
Account Transfers and GFUDP
Wifey and I are looking to merge accounts. I have a very old GF UDP that I MUST keep because I love where there is no other internet. When I do the account transfer to MY ACCT, am I at risk of messing with my UDP?
Unable to get Verizon to acknowledge receipt of trade in - I have UPS receipt!
I traded in two phones in December. I have both UPS receipts that say "delivered to dock". I verbally have been told by two separate Verizon representatives that the phones were received. I was getting an email saying one phone was not received. That stopped after a telecon with a representative who assured me both phones…
4 Bars No Internet or Data
Prior to Covid and resuming last Monday I do not have internet or data access at my desk at work even though I have four bars LTE and can get calls and sometimes text messages. Very frustrating! AT&T customers that sit next to me do not have this issue. At first I thought my employer was jamming the signal but if my…
Horrible Cell Service
I switched to Verizon in December 2022, I live in 77357 zip code and my cell service is horrible at my house. Our brand new IPhones constantly show SOS, dropped calls, breaks up can’t talk in the house. It’s frustrating the amount I pay and can’t even use my phone at my house. AT&T & T-Mobile work perfect here. Why is…
Declining Cell Service Signal
We are in Summerville SC, zip code 29485. When we moved here 5 years to a growing community, our cell service was outstanding. We, along with many neighbors did complain about service in our homes, which we attributed to our Hardie Plank concrete siding. Verizon was nice enough to provide us with network extenders which…
Power cell phone service
A few of us have been noticing a lot of dropped calls, and poor service in our town. Zip Code 03034. I loaded a Mobile Signal Finder on my phone is here is the map it came up with. I can't seem to figure out how to load an image into this forum, but it shows poor service throughout the town. Typically -105dBm to -115 dBm.…
signal droppimg
constantly getting "lost internet connection", even on WIFI-which should never happen. Device of Verizon?
Phone service shutoff after payment arrangement made
Hi there so i had made an arrangement yesterday and they said thay it wouldnt be shutoff until that day if i didnt make the payment.... um well its shutoff and im very upset! I have screenshots and stuff from the rep themselves andni am very disappointed
Voivemail Issue
Hi, My husband purchased me a new Iphone back in November/December. My voicemail has not worked properly since purchase. Whenever it goes to Voicemail it says, "Welcome to the message management system. Please enter your mailbox #." Nobody can leave me a message. I am currently searching for a job and this looks very…
CNAM database
A search of the community for CNAM shows a long-standing problem that is affecting people's businesses including mine. Any of Verizon's customers we call display the wrong caller ID name. We have updated the CNAM databases twice and a lookup shows the proper caller ID name, but Verizon Wireless still sends the wrong caller…
Verizon is delaying alert messages going to customers
Verizon is delaying text messages that are alerts coming from a Liberty Safelert sensor placed in their safe. The customers use this as an extra layer of protection so they are alerted if someone is getting into their safe without their knowledge. However, Verizon is delaying the message for 12-24 hours which makes the…
Track location of device on my plan
Financial Service not restoring service after payment...
I had a past due amount which I paid after my service was interrupted. But, now my service won't restore even after a few hours. I called the Tech Support from a landline and he said reset network settings and so on, still did not work. I've been paying an arm and a leg for my service and after this I'm probably going to…
Refund for a cancelled order
I looked at Verizon online at the options for a replacement phone for my son. I used online chat and a salesperson offered me $400 off of an iPhone XS. Lie number 1. She also offered monthly payments, which I declined, and I told her I wanted to pay the difference now. She took my payment of $584 and completed the order on…
Cannot call 800 numbers
I get a busy signal whenever I try calling 800, 877, etc. Why? How do I fix it?
please POST exact instructions on how to file a formal complaint to Verizon Cellular corporate
Kindly do NOT just reply with "we've sent you a private message". That's not what I"m looking for. Finding out how to file a complaint with Verizon Corporate on the web site or on this message board is ridiculous. I've searched & have only found responses here from VZ support as follows: "we have sent you a private…
Unreliable unusable 5G Start service
My data service is now so unreliable that reluctantly I intend on switching to another provider. My family and I have been with Verizon for 20 years. I've spent numerous hours on multiple tech support calls trying to resolve this. I changed from a data-capped plan to unlimited "5G Start" over 6 months ago. This kept my…
Poor Coverage
We have poor cell coverage outdoors here and surrounding areas 38.788140, -76.788097 20772 is the zip code. This has been happening for over 5 years now. The service works with WIFI but not on cellular data. I have Samsung 5G. Please fix this dead zone.
Apple Music with Get more unlimited - Not Compatible - Apple music missing from Add-ons
I upgraded the plan on my phone to the get more unlimited plan about 2 weeks ago primarily to take advantage of the Disney/Hulu bundle and Apple music deal. I have been unable to enroll in apple music. When I go to the add-ons and apps page, regardless of whether it's on the app or website, Apple music does not show up. On…
Device Promotional Credit Cancelled After Trade-In
In order to upgrade for an iPhone 14 promotion, I was required to upgrade my wife's plan to 5G Get More, which I did. The trade in credit was applied after the device was sent in and approved. The next month's payment was fine. Received this email below (second screenshot). Verizon bait and switched me when I first came…
Blatant Discrimination Against The LGBTQ 🏳️🌈 Community in Boca Park, Las Vegas Store
I visited Verizon for the third time since I switched service providers. Had I know that the Verizon store that I went to outwardly discriminated against lesbians and gays, I would have stayed with Metro PCS. And it’s my wish that if anyone from the gay community is considering switching to Verizon. It’s. Y heartfelt wish…
Reclaim a number
My number was disconnected in August and I really need it back in order to sign in to any of my accounts. It has two step verification on it and my old number is one of the verifying factors. Please help me.
Poor customer
Poor experience with your Verizon Wireless store employees @ 4407 Concord Pike, Wilmington, DE. Trouble with the texting feature but everything else is working. Employee starts to troubleshoot and can't fix it. I explain that I called customer service this morning, and used the term "you guys", in explaining the situation…
Troubleshoot why an AT&T modem sending SMS text messages from my work is being blocked?
Hello, who could I contact to troubleshoot why an AT&T modem sending SMS text messages from my work is being blocked? My office has a service that uses an AT&T modem that sends out SMS text messages to a group of people. Any of those people who have phones from Verizon, or a cell phone provider that uses the Verizon…
Issue with Authorized reseller
We recently switched to Verizon at a local authorized reseller. We were misled about the following: -Our monthly payment -Activation fees -Free items contained in the bundle. We also paid almost 280 in the store to cover activation fees. You can imagine our surprise when we got received a bill from verizon saying we needed…