Mobile Network (Archive)
What is the email for verizon wireless corporate customer service complaints?
Just got off the phone with floor supervisor. She apologized that she could not do any more to help and recommended contacting corporate with my complaint. How do I contact corporate complaints via email?
How do I contact Verizon Wireless by email?
I've been all over the Verizon Wireless website, and I can't find any wait to email, via browser form or directly, Verizon Customer Support. The Chat is useless because "all agents are busy". I'm abroad with no data service even though I called them several weeks ago to enable global data. Now I can't get in touch with…
What do I need to bring to the store when picking up my In-Store Pickup order?
The Verizon "ready for pickup" email said I only needed to bring a photo id and the credit card used to pay for the new phone. Verizon In-Store Pickups FAQs said the same thing. However, when I went to pickup the phone, they absolutely refused to give me the phone until I provided the Account PIN. I was so angry. The phone…
Intenational wifi texting in Tahiti and Bora Bora
Intenational wifi texting and calling while in Tahiti and Bora Bora.
Consistently Poor Coverage in Zip Code 86314
I have been in my home for 4 years now and have always had at least 4G inside and out. But for the last 3 weeks I'm only getting about 2 bars (if we are lucky) on all the cell phones in our house. I have spoken to several of my neighbors in the neighborhood and they are also having the issue that we seem to be having. We…
Customer Service Department
Your customer service department has to be the worst of any company. I’ve been on 6 different chats, hung up on twice and promised my issue would be resolved 4 times. You’re trying to charge me $631.64 after promising it wouldn’t be charged 4 times. I am beyond unsatisfied. I regret ever being a customer to Verizon.
Why is it showing international calling when I try to call local numbers
I have a Samsung Galaxy 21+ and when I try to return calls to local numbers it is showing that I am trying to make international calls. It has happened multiple times to different numbers in the last week. Is there a glitch with the latest update?
Porting issues
I am so frustrated with porting my number. No one warned me about how long porting takes with ZERO service from Verizon. I sit on hold for hours. I completely regret switching. I wish I would have looked on these community forums in advance so I would know how awful it is to switch to Verizon
Report poor cell signal
Service is terrible in Downtown Berkeley, California. You know, the one with the flagship public university! Area code 94703 Visit Civic Center Park on Martin Luther King and Allston and you maybe get 1 or 2 bars. Go to the opposite corner, on Milvia and Center Street and it's worse yet. Go half a block up Center to…
Chat Service
I had a horrible experience with an underequipped chat agent around 7:30pm (central time) 01/23/2024. I normally get an email asking me to review the chat afterward but I didn't receive one this time, surprise surprise. The agent knew I was upset with them. They need to be re-trained or let go. It would take her well over…
Coverage Issue
I was with Verizon for 15 years then had to leave because I could not afford their high costs after falling on hard times but they were the only ones I could get quality service coverage. Finally two years ago was able to afford the high cost just to get back good coverage but after this last year the coverage is getting…
At this point, I just need to talk to the CEO
I have been a loyal Verizon customer for years and have never experienced an issue. Until now. I pre-ordered the iPhone 15 Pro back in September 2023, it is now December AND I STILL DON'T HAVE IT. I have spent over 17 hours on the phone or in-person with Customer Service and no one has answers. The shipment tracking shows…
Wireless Zone retailer
The Exton, PA Wireless Zone "fake" Verizon store made changes to my account without my permission. My son was supposed to go to the Verizon Corporate store but went to Wireless Zone by mistake. All he was trying to do was switch service from his broken phone to his spare phone but was conned into a new phone. Somehow all…
iPhone not getting 5G or 5Guw all of a sudden
I’m having a problem with my iPhone where all of a sudden it stopped getting 5G and 5Guw as often as it normally was. It is now usually on LTE and the bars of service I am getting are lower than normal now too, now I only have 1-2 bars of LTE when about a week ago I was getting 5G or 5Guw with higher bars of service. I…
Quality of service in Mexico
Traveling to Cancun, Mexico and need to use my hotspot for work. Any comments on the quality of the Verizon coverage in Mexico? What do I need to do to improve my connection reliability?
Vanity number
Hoping for some kind of path forward. Is it possible to obtain a station number (last 4 digits) of my choice? If not, is it possible to obtain a number from elsewhere and port the number to my phone? If that is not possible, at one time it was possible to easily change the last 4 (or 7) digits to a new random number. Is…
Why do you need a copy of my wife's social security CARD?
My wife tried to move from her parents family share plan to her own plan. Already a Verizon customer, she was asked to fax her social security CARD to corporate verizon. When asked why her card is needed and not all others who sign up, she was told this was a "Random" policy, like being selected at TSA. This did not make…
no service after upgrading my plan
Today marks 8 days that I have essentially had no service with Verizon. I have had Verizon for over 16 years. Last week we went over our 10 gigs of data, when I called in to Verizon to ask about paying for more gigs it was suggested that I upgrade to an Unlimited plan. Not only would we have the same speeds and service,…
Cancelled Pre-Order - Now can't Upgrade Phone
Pre-ordered a Black Iphone Pro Max today, and noticed the phone would be delivered on 9/29/23 and the date would not be ideal for me as I'll be out of the country, but I saw the Blue Iphone Pro Max would delivery on 9/22/23 which works out. So I cancel my original order since it had only been 5 or so minutes since it was…
Cell coverage and Service
Verizon seems to be getting worse with their coverage and signal. My phone is 5G and I pay for that service. But most of the time it says it is in 4G or not at all and is constantly dropping calls, or echoing my own voice back to me when I am speaking to someone. It doesn't matter what state I'm in or where I'm at. The…
USVI Travel Pass
Getting charged for Travel Pass while in USVI.
Where did 5G service go in Lynchburg VA?
Hello! So first let me say this is not an issue with my phone as all 8 lines in the account are permanently on LTE the last few weeks. I have contacted customer care and they kept trying to troubleshoot my phone but again, it’s not my phone. Was 5G turned off at my address or something? We had excellent 5G signal for…
Verizon Visa Rewards not crossing over to Verizon Up for use
* As of today, I show 209.72 worth of Verizon dollars to use. When I click on redeem rewards it takes me to Verizon and displays $0 to use. It’s not syncing. I called both Verizon and Synchrony in Jan. Of 2023 and Nov. of 2023. Spent numerous hours on the phone getting the run around. “Tickets” were created to resolve my…
my verizon not accepting my card
* Im trying to pay my phone bill through the app, but it's telling me "we are unable to process your request with this account number. Please choose another account or payment method" problem is, i dont HAVE another payment method.
Synchonicity Bank not kind to Verizon customers
So I thought the Verizon Visa Card might be a nice thing to have. I have a high credit score so I applied, and was rejected because I had frozen my credit reports at the credit agencies. (my bad). I called, and they said "no problem, unfreeze them, call us, and we'll re-process". So I did (took some time as things had…
Local store experience
@vzw_customer_support I would like to speak with someone from the leadership team and file a formal complaint for what was the most horrible customer service experience I have ever had. I am at the point that I want to cancel my service completely and go to AT&T or T-Mobile. The location is located at 52 East 8th Street,…
LTE Extender fails to connect to SeGW server
I have been trying for weeks to get a Verizon LTE Extender working. Several conversations with tech support. It will not get past "Connecting to SeGW Server" status to activate. I have opened ports 500/4500 (UDP), 80 (TCP), 53 (TCP/UDP) and 123 (TCP/UDP) in my Google Nest Wifi router. Factory reset the device several times…
Verizon Customer Service
Verizon commercials are a joke, the same as Verizon customer service. I have been a customer for almost 30 years. Never changed my service, flip flopped or paid late, NEVER! I would say it's absolute loyalty to a fault. Called customer service Friday for a signal booster because I am moving to an area with poor coverage.…
Canada Roaming Not Working
I just drove into Canada today. Once I reached the country, I got the message below. However, mine and my wife's data is simply not working for me (S22 and S8). I've tried selecting networks manually, restarting my phone, and trying to get in touch with support - all to no avail. Please help!
International Monthly Travel Plan - Hotspot Usage
I will be purchasing the International Monthly Travel Plan for an upcoming European vacation. My cell phone has hot spot capabilities and I was wondering if there would be additional charges for using the hotspot while in Europe. For example, if I turn on my hot spot and my wife uses her phone to connect to it, will we be…