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What is a text from 22000 on my usage statement?
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Charge for ad-free Hulu
I followed the steps from Verizon to get ad-free Hulu, but I still see that Hulu is charging me the full price of the bundle, how I will get the difference between Verizon responsibility or full Hulu charge?
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Servers
Why am I getting a server experiencing problems when I'm trying to transfer my line to a new account?
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Vtext.com support. Keep getting rejected.
Our vtext.com keeps getting rejected. Is there a way to get off of blacklist??
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Colfax tower outage
Does anyone know when the Tower effecting mobile phone usage for Colfax , Wisconsin and its surrounding areas will be fixed?
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Poor Coverage
Why is standard LTE coverage and 5G coverage so poor in the Columbus OH metro area?
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Signal strength suddenly dropped 2 weeks ago
Zip code 47978 (northern end of county) 2 phones, different brands, suddenly showing 'searching for service' missing calls and texts, problem began about 2 weeks ago. 1 phone replaced with a new one and still has the same problem with weak signal. Shows -111 to -122 dbm Tower is 1 mile away and has been reliable till now.…
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Service
I’ve used Verizon forever, have an iPhone 13 and up until a week ago have never had cell service issues at my house. A week ago I’ve gone from a full 5 bars to 1 bar and have called Verizon 2 times where each time I get…”no outages in your area”. I’ve reset network settings multiple times and they are sending me a network…
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Verizon not issuing credit for traded device
Hello community. I'm not sure how to address this issue as Verizon keeps fobbing me off with a "You'll see it on the next bill" response. To keep a long story short, traded 3 phones which were mailed to them on 11/1. Credits started for two of them but the third phone is "missing". Shows as trade initiated on the tracker.…
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Verizon Authorized Dealer trouble
I had a very VERY bad experience with a Verizon Authorized dealer. So much that my bill was never what it was supposed to be and at one point I ended up paying over $700 for one month. It has been nothing but a nightmare. I contacted the dealer and they yelled at me saying that I should have anticipated the cost and that…
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Airplane mode
Hello, I am going on a cruise in January to the Bahamas. I will be taking my iphone and ipad. I have videos and audiobooks downloaded so I can still use them while in airplane mode. I just wanted to make sure when I put my phone on airplane mode and turn off cellular data will it stay turned off the whole cruise till I…
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Verizon Retiree Program Discount on wireless plan
I am a retired management employee from the wireline side of Verizon and have the incorrect code on my Verizon Wireless account for me to have the retired employee discount on the unlimited plan that I currently have. For some reason, the code was never changed to the Verizon Retiree Plan code when I retired in 2004, but…
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Sandy Springs, GA. 5G Deadzobe
Is it me or is Sandy Springs, GA. a deadzone for 5G? Atlanta is bad enough, but some areas are just dead.
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5G home internet has slowed
When we first got the 5G home internet, we were promised speed of 85-300mbps, and received about 150-180. That lasted for five months, and the past 45 days we have been lucky to get 50 but mostly it has been in the 7-30mbps range. We have changed nothing in the system, the device location has stayed the same, the Deco mesh…
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Voicemail only plays a few seconds then repeats, forever.
Hi, When I go to listen to VM, I only get the first few seconds of a message, then it repeats, forever. How come VZW doesn't fix this bug in their system?
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Poor Business wireless coverage in 30501
Good Morning, Over the past year Verizon's converge has degraded in the Northeast GA area 30501. At present our only solution is to move employees over to AT&T. I Verizon presently lowering power on 4G radios in order to promote 5G. If not please explain this change
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Overcharging
I was promised a deal by a Verizon agent, I kept my side of the deal, but they did not. In fact, they almost doubled my monthly bill. Even after verifying with them the time, date and the name of their agent I made the deal with they did not rectify the problem. Neither have I received a response back yet and it has been…
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Poor cellphone reception 03862
There is terrible reception on Atlantic Ave in North Hampton, NH 03862 (Rockingham County). I've read several threads about poor reception and most people report that Verizon does not resolve the issue. In an effort to see if I can work with Verizon to resolve the issue, I would lease space on my property for a cell tower.…
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Unable to update payment info on order
Anyone have any issues with Verizon and payment not working for some reason? I made my iPhone 12 Pro preorder within 2 minutes of the launch, and had no real issues. I used ApplePay, and I can see the charge on my credit card (pending). Today I got an email that there was a problem with my payment on my recent iPhone 12…
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Where do I leave customer feedback? I have wasted countless hours due to endless transfers
A few months ago I have got a new 5G Home Internet router from one of Virezon stores, the store's agent told that all I need is just to connect the router to power, wait for a light, and everything will be ready to connect via wi-fi. Yes, the router is working, the light is on and all my home devices see it but somehow the…
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Verizon 5G Speeds not nearly what was promised.
We've had the 5g verizon home internet package for about 2 weeks now and it has yet to surpass 15 MBPS the first day we opened and powered it on it got 50 MBPS for about 4 hours, after that the internet started dropping to speeds of around 25-30, then eventually to 7-15 which is what I am at now, I have moved the little…
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Retention Department?
Everything I read and am told by customer service there is no Retention department. After 18 years of service with Verizon I am forced to switch to another carrier. This is the second time upgrading phones in the last few months with a trade in. Sales and customer service are not in sync with each other. I have been very…
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Verizon 5g in Mississippi
Hey does anyone know if Verizon will ever have 5g cell service in the Jackson, Ms area? Every other cell provider here has 5g. Verizon is falling behind in this market
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4 BARS BUT NO INTERNET
I have 4 bars, and can't use any of my apps, phone calls and texts work. Texts do take a long time to send a picture/gif though. and sometimes get sent as a text message.
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samsung network extender
After receiving new Xfinity modem, my samsung network extender will not connect "GPS failure"
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my ellipsis display keeps saying please wait
my ellipsis display keeps saying please wait
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Oversold network-switch from Verizon ASAP!
You guys clearly oversold this network. When I go to a mall, airport, he’ll even sometimes a coffee shop with 10 people, despite having the full 5g service, I can’t even open google. My friends on sprint and att can though!! For all of those reading who have held onto Verizon for 20 years like myself-LEAVE-you won’t regret…
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Slow download phone
New to Verizon here in Dallas Texas I believe I just went from bad to worst in a network 5 g where is it at home using my wifi and can't do nothing my other services worked I made a bad move
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Is it possible to switch of cellular services for the Verizon eSim?
Hi there, I am traveling to the UK for 21 days and I do not want to pay $10 per day for international roaming. I am looking at getting a UK eSim just for Data but I want to be able to disable cellular services just for my Verizon eSim and just have WiFi Calling enabled. I know I can switch off cellular services on the…
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Home connect phone rings once then pauses