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Bad cell reception in Tallahassee, Florida
We've noticed a substantial decline in service quality in Tallahassee, Florida over the past couple of years. Service has become particularly problematic downtown, and along the Thomasville Road corridor from midtown to the Bradfordville area. I consistently drop calls and experience bad data quality, and friends are…
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Financial Services
Yes, I have been dealing with the same issues it seems with Verizon for some time. I am trying to get my bill caught up as it is very high for an unknown reason. Previous times I have called in and someone was suppose to be crediting me several hundreds of dollars in stuff that I shouldn't have been charged for. This issue…
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Service declining rapidly
I've been using Verizon in my town for over 5 years now and in the last two years the service has gotten drastically worse. There are times where I supposedly have full bars and LTE connection and am unable to send or receive text messages. I haven't experienced this with other carriers and now feel as though the only…
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Canceling cell phone plan while still owing on Verizon credit card
I want to cancel my cell plan with Verizon but I still have a Verizon credit card. Can I still have a credit card with Verizon or do you need to be in a current contract? Will I have to pay any credit card balence off before I stop by wireless service?
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Dead Zone around grocery store
There is terrible upload 5g uwb data at my marianos store in 60706. The 4g lte data is also garbo there too. It never used to be this bad before last month or so.
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Unable to update payment method on iPhone 14 Pro Max order
Why is it impossible to update payment method on an order placed? Seems like this is an ongoing issue around this time. And somehow no one can help. Its very frustrating because if I cancel the order I will wait possibly another month or two. All I'm trying to do is pay! Why can't someone take my payment???
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Abysmal LTE strength in Broy Hill / 22042 since June/July 2022 timeframe
Since this summer cell signal strength in the Broy Hill neighborhood located in the 22042 zip code has been abysmal leading to numerous disconnects and low-quality calls or even inability to make or receive calls. I have turned on LTE over Wi-Fi which has made things at home tolerable, but I don't understand why the…
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Unable to receive a call from specific person
My wife just upgraded her old phone. she can call me, but i can't call her from my cell. when i call it rings once (on my phone) and goes to voicemail. My wife's phone does not ring, does not register that i called or her history does not show i ever called her. my number is in her contacts list. there are no settings…
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Update messed up my phone
I finally updated my phone because the persistent messages became overwhelming. My phone is now practically useless. I feel this was done intentionally to force people to upgrade and spend money they don't have especially with an uncertain economy. I am disgusted. It constantly freezes and barely gets a signal. Thank you…
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Business line (unlimited Pro 2.0) how to add 720p streaming
Hey guys, how do I switch my business lines from 480p to the 720p (4k UWB) on all of my lines? I call support and they say it already exists, but when I read the fine print for the pro 2.0 plans, it says its 480p by default and you need to switch it yourself. We cant log into each line using the my verizon app, only the…
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VERIZON service has deteriorated; can't get through to live customer reps
Verizon services including customer services has been deteriorating for sometime but I've noticed a drastic downhill in the past two years. Their customer service reps, when you can get through to them, are barely able to speak English & aren't trained to resolve any issues. They have about 3 resolution suggestions: turn…
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I want to use an mp3 file on my device as my personal greeting
I have a prerecorded file on my device, and on my PC, that I would like to use as my personal greeting for voicemail. How can I upload that as my "custom" greeting?
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Trade In agreement issue
I traded in my 11” inch IPad Pro (2021) on October 18th, Verizon received the device on Oct. 29th and the trade-in agreement say that the device would be assessed within 2 weeks of being received. It is now almost 6 weeks later and still not assessed. How long does this take??? I have called and spoken to numerous…
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Financial Assistance Contact Actual Verizon Business
I genuinely need help from someone that can actually assist with what's become a financial train wreck, non stop crying and seems to be wrecking a marriage. We got what now, work at home, Verizon employees call the "heart attack bill", everyone knew about that heart attack bill except for my husband and I that can't afford…
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Verizon Internet Doesn't Work During Power Outage
I recently ported to Verizon and frustrated to see Verizon internet doesn't work at all during a power outage. The whole point of the Verizon cellular data is so I could use it when not on Wi-Fi. Verizon's internet isn't just slow, it doesn't work at all during a power outage. Such a poor service and very disappointed.
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Dead Zone Philly (19104)
Hello! I would like to report a dead zone in my block (200 block of S 44th St in Philadelphia). It’s been getting worse and worse over the last couple months. I have side l service outside of my house. I got a new SIM card and got my iPhone 13 checked at Apple. All their diagnostic tests came back fine. So I know it’s not…
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overcharged for data I never used
I've been attempting to resolve an erroneous overcharge of data on my wireless plan for the last 2 weeks. 4 chats and 2 trips to the local Verizon store later (with them calling in). I've been told it was resolved twice and the $60 for 4 extra G would be credited, but then I get a text saying it's "being reviewed" and no…
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TRADE IN ISSUE
I’m so fed up with Verizon. After offering $440 for my trade in I’m now realizing 2 months later they gave me $51. Well I don’t even know if they gave it to me because I never saw a credit on my account, nor did I get any correspondence when it was “evaluated” I had to ask the chat not. When trading it in I answered every…
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Can’t activate due to pending order
I bought a new phone almost a week ago, and I am not able to activate it due to a “pending order.” I have talked to several representatives, have spent several hours on the phone, I’ve gone into the store, and have put 2 work orders in and still do not have a phone activated due to this mysterious, “pending order” that…
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How to you report a problem with a Verizon tower?
Problems with tower affecting services for the Silver City, NM community
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LTE Speeds Are Extremely Slow
Since March 2019 my LTE speeds have been slow. I can't even get a speed test to load anymore. Last test I took showed about 170ms latency, 0.4mbps download, 5.0mbps upload. I have the top unlimited plan (forgot what it's called). As of 05/24/2019 I've used 6.78GB with 3 days left of cycle; most of which was done out of…
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Poor data connection in NC
The data service in NC is getting worse and worse. At my M-F 9-5 job I can barely use my device 20% of the time. When I'm away from my job my download speads are 40-60 mgb per second with 10 mgb upload speeds. At my job MAYBE 1-3 mgb per second. Social media? Nope. Games..nope..news nope..email? Nope.. YouTube? Yea right.…
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Unable to add a line to my wireless account
Ordered Apple iPhone 14 Pro Max with coupon code SMART300 on a new line 11/30/2022. This morning received an email from Verizon with subject ‘Your recent order is under review.’ with following info: “ Your current order is pending. Please review the order details below, and then complete the required step(s) within 24…
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Verizon Financial Services
So, long story short. Lost my job due to COVID. I work in healthcare and knew it was coming. I called Verizon to try and set up a payment plan that would fall on my unemployment pay dates. I felt like I was bullied in to setting up a payment that I couldn’t pay. It was due today. Yes, I’m a horrible person for just now…
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Another UPS Lost My Phone Story ...
Dropped my return phone off at a UPS store five days after receiving the return label. After an email a few days later with a reminder to return, I checked the tracking. It hadn't moved since drop-off. Initiated a chat with VZ online and was told, "Don't worry, it'll turn up". I reiterated that it appeared to be lost. A…
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Bad service all over Long Island.
At my place of work in Northern Nassau County, Long Island along with everyone else who has Verizon mobile, we only get 1 or 2 bars LTE, and the service is getting worse. Also, in other places of Long Island where I used to get service, I only get 1 or 2 bars or seem to hit more dead zones than before as with others I talk…
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Service getting worse and worse in Sidney Ny 13838
Recently switched to Verizon from ATT and my family and I are regretting it. There is barely any service in Sidney NY 13838. You can see the highway from my parents back yard…only a flat golf course in between. On the highway I get full service. In my parents back yard I get 1 maybe 2 bars and not enough service to make a…
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Is Verizon bricking the Moto G Fast?
I have an unlocked Moto G Fast. It has 4G LTE, and according to Motorola`s support page, it does support VoLTE. https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/156896 But my account gets warnings that with 3G CDMA being decommissioned, this phone won't work on the network anymore. "On…
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How do you warn people
I'm actually appalled by the behavior of 9/10 different Verizon representatives I had to deal with for a simple phone migration. I've been with Verizon for 15 years and really haven't ever had any issue they weren't willing to KINDLY and caringly tend to, even when I was speaking with osl yesterday before the nonsense that…
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verizon accepting email to sms at vtext but not delivering. Lots included.
Messages are being sent to [My 10 digit number]@vtext.com and not being delivered to the phone. Mail settings for DKIM, SPF, and DMARC (anti-spam stuff) are all valid as shown by this header put there by GMAIL to indicate passage of a similar message sent to a gmail account. (you can view the image at…