Mobile Network (Archive)
5G Home Internet Experience - 1 month in
I switched from my local fiber internet provider to 5g home in early December. I've got a 2200 sq ft house and I have the window mounted equipment on my finished third floor. I had gig internet with my previous provider but never got more than 300-400 on download speed (even with a fairly high end mesh network setup).…
5G Home Internet Router Replacement Problems
Hi All, I have been having problems with my 5G Home Internet service dropping my connection numerous times during the day. I had contacted Verizon a couple of weeks ago (12/6) as my internet connection kept dropping. The technician did some troubleshooting and determined that my router's antennae had a problem. He was…
Verizon phones blocked from my websites
I am a website designer, and most of my sites are hosted by a company named InMotionHosting. About 3 months ago, people attempting to access my sites using their phone and the cellular data plan found they were being blocked. If they use WIFI, or any other internet connection they access the sites just fine. I have worked…
No service for 3 days, have a ticket number but can't reach Tier 2 to hear status
Hi, Can a Verizon employee please help me here? I've had no service since Tuesday (3 days ago). Tier1 support first escalated me to Tier2 on Tuesday. Tier2 told me there was a network event in my area and that it would be resolved by Wednesday evening. No resolution by then. I've engaged LiveChat (since calling on the…
4G and Wifi calling poor quality
I have 2 to 4 bars of 4G. I can hear people but they can't hear me. No wonder, the outgoing lag is through the roof. Its not a volume issue since this happens at all hours of the day and night. I also bought a 22+ with the same issue. Something is wrong at the tower, its the option left. Verizon customer service has no…
No service
All of my devices say NO SERVICE, I texted with support, and they said that there is no outage in my area - WHAT? we had a huge storm last night, and All of my device's phones don't work, I can text, I can get internet, but no calls. What do I do now?
why no 4G LTE home internet at my address
I have a strong 4G data signal on my phone at mt home address with 93mbs down and 25mbs up load speeds yet I'm told 4G LTE internet is not available at my address. WHY?
No coverage during power outages
Whenever I lose power, which is far too often unfortunately, I also either completely lose mobile coverage or speeds are sooooo significantly reduced that my data plan is basically useless. This is really upsetting as I really need service in these moments to learn what is going on and to communicate with loved ones. Is…
Unable to send to @vtext.com
Getting this error message when attempting to use the email to text feature tonight. I don't believe the sending mail server is blacklisted, I've re-created the problem with completely separate mail systems. Looks like this service may be experiencing an outage. Good luck getting in touch with anyone at Verizon to…
Weak cellular signal
We have been experiencing what appears to be a gradual weakening of signal strength at our facility over time (a few years). Inside my office, I routinely lose signal three or more times per day. Outside isnt much better with some parts of the facility having difficulty making or receiving calls. We are looking at a…
MMS not working, Moto G, Verizon Prepaid 15 days after port from Straight Talk - suspected port issue
Hey everybody - ANYBODY!!! I'm going blue in the face trying to solve this issue. I was a Verizon Wireless post-paid customer for 4 years then I ported out to save some $. Went to Straight Talk on a Verizon tower CDMA phone, but it was old and I wanted something more snazzy again. So when I saw the Moto G on Verizon…
Coverage 03860
In and around North Conway, New Hampshire cell service drops away for everyone, regardless of phone, carrier, time of day. This is an extremely busy four season resort area. My business is in the middle of the dead zone. Service was decent up until approximately 2 years ago. Now, when the valley is flooded with visitors,…
Verizon poor coverage area
Poor coverage area zip code 33042. Enter trouble ticket using LAN line 800.922.0204.
Help with Verizon not following through with error correction
Okay, so I will try to make a very long, frustrating story short. We signed up with Verizon Internet in August. Verizon sent us the device, but instead of adding it to my current account they created a whole new account. This lead to multiple billing issues, because the advertised prices are contingent on it being linked…
5G Connectivity for Unlocked Razr 5G
I purchased an unlocked Razr 5G and added it to my Verizon account. When doing so I spoke with a Verizon rep about 5G connectivity, and they said I would need a new sim card to have the 5G network work on my Razr. I installed the SIM card and have been using the device for a few months, but the 5G network is not…
Disney Plus Bundle Issue
In this post I will attempt to provide an opportunity for customers and the Verizon support team to solve an issue with the Disney Bundle. As a software and technology employee, I am going to provide as much detail as possible, for the support team and those that are willing to search and fix. Facts: 10/03/2021: Switched…
Using Verizon TravelPass in Europe (Germany and Switzerland, specifically)
Hi. I will be traveling to Germany and Switzerland in March. I have the 5G Get More plan and have an unlocked iPhone 14 Pro Max purchased from Apple. Can anyone tell me what the data speeds and limits are in Germany and Switzerland, or Europe in general? Am I better off using an eSIM data service (such as Ubigi)?
Verizon Network Extender
I just got back in my home after renovations. My e tender is up and running but my phone will not connect. I have tried reset and nothing seems to work. It appears the extender is working but I can’t seem to connect. What should I do?
What's with my pathetic LTE signal strength for months in Dallas?!?
I live in Dallas, Texas (one of your largest markets), and I'm trying to figure out why my cell signal over the past 8-10 months has been consistently poor for both calls & data needs. Over this time my LTE signal has never been better than 2 bars (-110 dBm), and my phone can't even seem to find 3G service when LTE signal…
Unauthorized SIM Card Swapping
This evening's news featured a warning about thieves who request that a user's phone number be transferred to their phones. This gives them access to financial and other data, and the ability to switch the user's passwords. One man lost $1 million dollars to this fraud. What is Verizon doing to verify that those requesting…
phone
phone number {edited for privacy} has been stolen. I want to delete that phone so NO ONE CAN USE IT IF FOUND> I DO NOT WANT A REPLACEMENT
Suddenly Erroneous Data Charges for Picture Messages
Phone (Samsung Brightside) in use for over 18 months. No changes in plans, etc. Suddenly, starting on 10/18 (2 weeks ago) this phone has received DATA charges. Account has NO data plan, so data is billed per MB. Web access has been blocked to prevent accidental (since touch screen) web access charges. No apps/games are in…
Why is my reception and coverage decreasing
I live in the 01370 area code and within the last couple of weeks both of my cell phones that have Verizon Wireless service have fewer "bars" of coverage. I used to have at least 4 bars all of the time. Now for both phones it is down to 1 or 2 and I can't even hold a conversation. This will need to be rectified or I will…
Service
So Verizon you pay for premium services of 5G and 5G ultra, but they do not work well. Whenever you talk to technical support or go into any store, they suggest turning off 5G and using LTE. The associates say this is what they do. So if this is the fix how come we have to pay for 5G but only get LTE if we want it to work…
Weak Signal Strength inside and outside home
We recently moved to a new area where the signal strength is very weak. The signal measures -108 to -110 dBm anywhere outside the house, and about -113 to -115 dBm inside. We rely on WiFi calling, except when the WiFi goes out (which is often, another issue). When that occurs, making a call is difficult at best. This is…
Booster
How do I register WeBoost
Use of third-party modem with LTE Home Internet plan
I was just on the phone with a Verizon rep and I was informed that I am REQUIRED to use the provided Verizon modem/router combo (model# ASK-RTL108) to continue receiving service. So for example, if I wanted to instead use something like a Netgear LM1200, I will not be permitted to do so. I was told if I do put my Verizon…
What is a text from 22000 on my usage statement?
Charge for ad-free Hulu
I followed the steps from Verizon to get ad-free Hulu, but I still see that Hulu is charging me the full price of the bundle, how I will get the difference between Verizon responsibility or full Hulu charge?
Servers
Why am I getting a server experiencing problems when I'm trying to transfer my line to a new account?