Mobile Network (Archive)
Audio Drops
I've seen this thread on here but no real solutions. I also couldn't add to the person who asked. For years, I've had my audio drop during calls. I've also tried everything. Frustrating!!!! Help. It's definitely a Verizon issue. Customer for years- thinking of switching.
Disney + can't cancel
Hey, Verizon. If there are 7000 results when I searched "can't cancel Disney +" you might want to make some changes. I too have been trying for 3 weeks to cancel Disney + before the promo ends. The app and website do not give me a "cancel" option when I go to " manage." Numerous calls to Verizon, a frustrating support…
tower application
I applied for a tower over a month ago. The application stated they would be in contact within 5 days. How do I contact them? TIA
Verizon Network Extender
I have been seeing on my cell phone the past few months Verizon Network Extender. When my phone automatically connects, it has been in very specific spots in my home (towards the back on the house and closest to a neighbors house). I have even asked my neighbor, as well as two doors down, if they have a Verizon Network…
Solution to Poor Service...Upgrade
I was on the phone with customer service and they told me that since I was having phone call issues that I needed to upgrade my service because apparently the phone service is directly tied to the data plan. This is upsetting to me because I want unlimited service but I don't need the best unlimited service and my phone…
Poor mobile service at my house y house (zip code 11758).
About 8 months ago I noticed a severe degradation to the mobile service at my house (zip 11758). I previously had excellent service. It is at its worst in my home office where I need it the most. I have tried a lot of ways to improve the service including turning on WIFI calling, upgrading the phone to s22 Ultra, etc.…
Is Travel Pass deactivated if I remove the Verizon SIM card ?
Hello, I have an american samsung S20 phone that I got with a Verizon mobile plan (the phone was included) Now, I currently am in France and Verizon notified me that I could use Travel Pass for 2GB of data and unlimited 4G for only 10$ per day ! (sarcasm). Because i don't intend to go broke, I decided to remove my Verizon…
First month's bill is double?!
New postpaid account, two lines on the Do More Unlimited. My next bill estimate shows that my second bill will be $86.21 per line, but my initial bill is a whopping $168.54 per line, thanks mostly to an $80 one time charge marked "Do More Unlimited". Customer service by phone was not helpful in explaining whether this is a…
Poor service
Very poor service signal in the past six months, so after 27 years of being with Verizon we are fed up with them not being able to fix whatever 5G is doing to our service!
THE best customer service
I had the best customer service ever earlier! I don’t know how to find her and thank her and reward her with something I can’t find her name anywhere! But she helped lower my bill and gave me the sweetest needed paragraph that honestly made me shed some tears! Verizon please keep this gem /bright light in this world! They…
False Advertising for Iphone Upgrades
The Verizon ads stating anyone with a Verizon account can get a free Iphone upgrade is completely false. It sounded too good to be true so I attempted my upgrade to find out what it was actually going to cost. On the upgrade screen there are 3 options, $400, $450 & $650. There is no way to distinguish which to choose, I…
Houma la service issues
Hi I am currently having issue with my service in and around areas of houma Louisiana is there a reason for this or might something be wrong with my phone.
bad cell service
Located in suburban saint louis county have 2 bars in house and outside house of only 4g but can get in car and drive 3/4 of a mile and get 5g uwb problem is want home internet but no 5g signal at house can get better coverage in rural missouri than at my own house thinking seriously about going back to att and profile…
Video stream throttling on LTE Home Internet plan
I just want to call attention to the fact that Verizon is applying their standard 10Mbps video stream throttle to their LTE Home Internet plan. I had hoped that this wouldn't be the case before I signed up, and I actually specifically asked a Verizon rep via text chat on their website if there is any throttling on this…
Trade-in Status?
Traded in an iPhone and an iPad, two different trades, two different boxes. UPS shows both delivered to Fort Worth, Texas, the Verizon page still shows both as “initiated” even though both have arrived at the warehouse. In the past I’d received emails to the effect of “your return is on it’s way to us.” I never received…
Bad cell reception in Tallahassee, Florida
We've noticed a substantial decline in service quality in Tallahassee, Florida over the past couple of years. Service has become particularly problematic downtown, and along the Thomasville Road corridor from midtown to the Bradfordville area. I consistently drop calls and experience bad data quality, and friends are…
Financial Services
Yes, I have been dealing with the same issues it seems with Verizon for some time. I am trying to get my bill caught up as it is very high for an unknown reason. Previous times I have called in and someone was suppose to be crediting me several hundreds of dollars in stuff that I shouldn't have been charged for. This issue…
Service declining rapidly
I've been using Verizon in my town for over 5 years now and in the last two years the service has gotten drastically worse. There are times where I supposedly have full bars and LTE connection and am unable to send or receive text messages. I haven't experienced this with other carriers and now feel as though the only…
Canceling cell phone plan while still owing on Verizon credit card
I want to cancel my cell plan with Verizon but I still have a Verizon credit card. Can I still have a credit card with Verizon or do you need to be in a current contract? Will I have to pay any credit card balence off before I stop by wireless service?
Dead Zone around grocery store
There is terrible upload 5g uwb data at my marianos store in 60706. The 4g lte data is also garbo there too. It never used to be this bad before last month or so.
Unable to update payment method on iPhone 14 Pro Max order
Why is it impossible to update payment method on an order placed? Seems like this is an ongoing issue around this time. And somehow no one can help. Its very frustrating because if I cancel the order I will wait possibly another month or two. All I'm trying to do is pay! Why can't someone take my payment???
Abysmal LTE strength in Broy Hill / 22042 since June/July 2022 timeframe
Since this summer cell signal strength in the Broy Hill neighborhood located in the 22042 zip code has been abysmal leading to numerous disconnects and low-quality calls or even inability to make or receive calls. I have turned on LTE over Wi-Fi which has made things at home tolerable, but I don't understand why the…
Unable to receive a call from specific person
My wife just upgraded her old phone. she can call me, but i can't call her from my cell. when i call it rings once (on my phone) and goes to voicemail. My wife's phone does not ring, does not register that i called or her history does not show i ever called her. my number is in her contacts list. there are no settings…
Update messed up my phone
I finally updated my phone because the persistent messages became overwhelming. My phone is now practically useless. I feel this was done intentionally to force people to upgrade and spend money they don't have especially with an uncertain economy. I am disgusted. It constantly freezes and barely gets a signal. Thank you…
Business line (unlimited Pro 2.0) how to add 720p streaming
Hey guys, how do I switch my business lines from 480p to the 720p (4k UWB) on all of my lines? I call support and they say it already exists, but when I read the fine print for the pro 2.0 plans, it says its 480p by default and you need to switch it yourself. We cant log into each line using the my verizon app, only the…
VERIZON service has deteriorated; can't get through to live customer reps
Verizon services including customer services has been deteriorating for sometime but I've noticed a drastic downhill in the past two years. Their customer service reps, when you can get through to them, are barely able to speak English & aren't trained to resolve any issues. They have about 3 resolution suggestions: turn…
I want to use an mp3 file on my device as my personal greeting
I have a prerecorded file on my device, and on my PC, that I would like to use as my personal greeting for voicemail. How can I upload that as my "custom" greeting?
Trade In agreement issue
I traded in my 11” inch IPad Pro (2021) on October 18th, Verizon received the device on Oct. 29th and the trade-in agreement say that the device would be assessed within 2 weeks of being received. It is now almost 6 weeks later and still not assessed. How long does this take??? I have called and spoken to numerous…
Financial Assistance Contact Actual Verizon Business
I genuinely need help from someone that can actually assist with what's become a financial train wreck, non stop crying and seems to be wrecking a marriage. We got what now, work at home, Verizon employees call the "heart attack bill", everyone knew about that heart attack bill except for my husband and I that can't afford…
Verizon Internet Doesn't Work During Power Outage
I recently ported to Verizon and frustrated to see Verizon internet doesn't work at all during a power outage. The whole point of the Verizon cellular data is so I could use it when not on Wi-Fi. Verizon's internet isn't just slow, it doesn't work at all during a power outage. Such a poor service and very disappointed.