Mobile Network (Archive)
Trade In Issue
I’m beyond upset with how Verizon advertises and lies to you with promotion credits. I traded in my phone in store in September when the new iPhone came out. I was told I didn’t get the $800 credit because I was grandfathered into an old plan, but they’d give me $400 for my phone. I agreed, not wanting to update to a new…
Frustrated with worsening LTE service
My area went live with LTE around 8/2012. I got my iPhone5 shortly after and enjoyed great speeds and coverage with LTE in my local area. Fast forward to a few weeks ago. Now my phone cycles back and forth from LTE to 3G. When on LTE my speeds are still great (20-25Mbps up and 7-15Mbps down) and I generally get 3-4 bars at…
Weak signal in entire neighborhood
Hi, I've been living in San Francisco Outer Sunset / Outer Parkside neighborhood (zip code 94116) for the past 4 years and keep having issues with connection in some areas around it (between Quintara and Sloat). Previously I lived at crossroads of Pacheco and 48th Avenue and connection was decent in this particular spot,…
Looking at buying a signal booster for camp. We have a travel trailer and get 1-2 bars. Calls are usually ok but my texts and internet is very slow.
I’m thinking of buying a signal booster for camp in Sheffield PA 16347. We get 1-2 bars and phone calls are fine but the LTE For text and internet is very slow. Will a signal booster help this? Also, how do I find out what Verizon band is being used in zip 16347? All the signal boosters I looked at specify certain bands!
Verizon
Honestly Verizon is trash for service and support it’s amazing how much you pay to not receive anything. Don’t you love having all your calls drop and them tell you it’s not us… then who is it the abominable snowman? Verizon do you want to do anything to help or just do what you do best and take are money and not care. No…
Horrible ping on tower close to house
So I have a 5g home internet service in a smaller rural / town area. My neighbor also has the 5g home internet service. All of us in this area are getting horrible ping (over 600) for the last 2 or 3 weeks at different times of the day. This is worse than when I had ViaSat satellite internet a few years ago. While speeds…
I'm in AWE of Verizon's customer support
Let me preface this by saying I had low expectations prior to becoming a verizon customer. (Low expectations mean you can't get disappointed, right?) I don't care if I get dropped calls, I'm not looking for the fastest internet, I don't mind using an older, cheaper phone. And if terrible customer support is Verizon's new…
How do we know when our devices will be paid off?
We are paying for our devices along with our plan each month. We would like to know when the devices will be paid off and our bill go down? We thought it should have done so already. It's been over a year since we purchased the three phones.
Trade in issue
I upgraded phones for me and my husband under the same account was sent the trade in materials which was one box and two bubble envelopes, so I put both phones in separate envelopes and into the same box with the shipping label they gave me. Now Verizon says I didn’t ship 1 of the phones. They both were labeled and order…
My Ongoing Nightmare with a Canceled Order
The background: A few months ago, I decided to add my mom onto my wireless phone plan. There was an on-going promotion that rewarded a $200 gift card if you spend $600 (could’ve been more or less) on a new device. I purchased the iPhone 12 for my mom with a new line and received the gift card a few weeks later. I am a…
Accessing a remote IP from LTE
Good day, I am a 4G LTE home internet user. I use the service for many things, including VPN for work. I have no issues, and I'm an IT guy by trade...however I have ONE VPN site that I cannot reach. I cannot even traceroute or run ncat to this IP from. Traceroutes never seem to leave the vzw.com network. If I connect my PC…
2 Devices, 2 SIM cards but registered to 1 IEMI number
I have an old MiFi 3G router which is being phased out. I bought a new router which said it was Verizon compatible. I went to register with Verizon but VZW said the IEMI number could not be registered. After some goofing around, I found my iPhone SIM works fine in the device. So can I do the following: 1. Put a NEW SIM in…
Poor Coverage in 33955
Poor call quality. Verizon customer service states there are too many consumers for the capacity they have. Mike, Oper ID 9692177 at Verizon states I have to pay more money to get "premium prioritization" for better call coverage. It was never stated to me when purchasing the service that they had coverage issues in my…
What happens if you text someone you have blocked?
I blocked someone through the Verizon Block page and then while having a sentimental moment I texted them. Do they get my texts?
Sc-ammed out of money by this garbage company
* Made a payment arrangement to keep from being shut off. Make my payment and my service is still shut off. What is the point of making a payment if it doesn't keep my service from being shut off? Why wouldn't it say when you make an arrangement that it would not keep your service from being interrupted? To top it off, I…
Why Am I Seeing Unexplained Data Usage?
Historically I use very little of my allowed data. Now there are unexplained spikes of usage and Verizon won't explain how the data is being used. And the usage is very suspect - 1. in the middle of the night 2. there is wifi in the house On July 26 and 27, at exactly the same time - 4:24 AM - 300 MB were used. I called…
Returned phone
Since January I have been calling customer service to have my bill corrected. I returned a phone that Verizon could not find in their warehouse for two months. Then they had to fill out a form to have my account credited 299 since I was being cheated. On average I have called more than once a month and spent at least an…
$700 Trade in Credit Still Not Applied
I recently traded in a Pixel 6 Pro on March 12, and was to receive a $700 credit. I understood it would take 1-2 billing cycles, but I am now on my second bill since the trade in and the credit is still not being applied. I had a chat with a rep today who first advised me I wasn't eligible because I didn't have an active…
Slow data and bad reception in Fresno, CA from a week
I live in fresno, Ca. We are having issue with very slow data and calling issue. Data download speed is 0.90mbps and upload speed is 0.01mbps. calling verizon from last few days but they do nothing. We are completely relying on wifi. We have 8 lines and everybody having same issue. My sister lives in same zipcode and they…
Complaint
Recently experienced absolute terrible customer service recently. I was lied to multiple times and forced to come onto the website. I was told by a technical rep over the phone that I had to go online to complete a complaint form. Where can I find it? From researching the forums, it seems like this question has been asked…
Need to report an antenna / tower that is malfunctioning
I need VZ to look into the tower closest to my dwelling. I sat within 50 yds of the tower and received 2MB download and 0.7MB upload. I've went thru all the steps.... turn off/of, flip this, flip that, airplane, on/off etc... I've read every post. Brother works in the tower industry and is convinced there is a technical…
Loss of Promotional Trade in Credit with Device Upgrade
I have an S21 ultra that has quite a few remaining monthly promotional trade in credits left. I have received and offer from Samsung to trade that phone in and receive a new S22. It's not an offer from Verizon. If I keep my plan, my lines, and everything else the same, and just swap the SIM card to a new device (the…
"Server Error. Please Try Again." while trying to call
Incoming callers get All Circuits Busy. Texts are the only one that works. Have to restart phone once or twice a day. Need this Fixed!!
Verizon Wirless Tech Supporrt and Customer Service
I have a ultra 21 not receiving messages and I had them to put in order on the 14th to have a cleaner send to me which they never shipped and now they have me losing 1000 dolllars from work because I will be taken off the schedule because of there messed up i now off of schedule from work. They don’t care is all they said.…
Worst Customer Service Ever
So the family decided we were switching to Verizon from Sprint, so I went along with it. Went into the store and got everything set up and things seemed to be going well. Until you actually need a phone that works and someone to hold to their end of the bargain. Verizon has some of the worst customer service, and does not…
Teacher discount questions
I have spoken or chatted with four representatives from Verizon today. All provided different answers and none were satisfactory. I have four lines on my Verizon account. My wife is a teacher. The website says that a teacher can get up to $25 per month in discounts. I converted my account to a less-ridiculously-expensive…
Blurry picture MMS
Hi. I recently got a new phone. My previous phone was a flip phone and pictures and videos sent to me via MMS were always clear. Now on my new phone (which is a smartphone), pictures all come thru very blurry to the point that I cannot read them. Many videos are also not coming thru, or they come thru as an image with an…
Closing account of deceased family member
I would like to suggest that the policies to close an account for a deceased family member be updated, but can't find a place to send an e-mail. My 19 year old step son died in a car crash several years ago. I was able to close his account over the phone, but was on the line for 45 minutes while the operator tried 5…
My Verizon numbers app
Does anyone know if you can share the same number on 2 devices if you activate the verizon my number app? looking to share a number with my wife where we can both text receive calls etc on a virtual app like my number app via verizon. I can't get a straight answer when I call customer service
VPN target IP in accessible only from verizon
Good day, I am a 4G LTE home internet user. I use the service for many things, including VPN for work. I have no issues, and I'm an IT guy by trade...however I have ONE VPN site that I cannot reach. I cannot even traceroute or run ncat to this IP from. Traceroutes never seem to leave the vzw.com network. If I connect my PC…