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Cell Tower Reliability in Hot Springs Arkansas
I switched to Verizon about 18 months ago because the reception was better than most. My house is in a dead zone for all cell service but Verizon was a little better. Used to be when I got to the road I would get 3 bars, then when I got the main road 2 miles away and all over town I would get 4 and mostly 5 bars…
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Verizon Will Not Fix Bill
I have been going back and forth with customer service now for months trying to address multiple issues on my account and no one has been able to help me. Now have spent a total of 10 hours now across numerous online chats and phone calls - each time at the end they assure me the problem has been fixed. First a line on my…
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Horrible Cell Service/Coverage in Milwaukee
Recently I have experienced poor cell service and very limited coverage. Even if I am in the middle of Milwaukee city, the connection was very poor. There was a constant disconnection. What's worse is that I could not call Uber or Lyft. I went to the urgent care in a suburban area one day. There was no signal after seeing…
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Did not get any notifications about applying rebate
Hi, We opened a verizon account for a wireless phone plan a month back and we are waiting for receiving a link but did not receive anything yet. We have signed up for 4 lines and the customer service representative said we will receive a links to apply for rebate. Can someone please let us know what we need to do if we…
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Customer service and Billing
Funny how I don't get an option to review a bad customer service experience lol. I had an issue with billing so called during lunch and was told it was actually my fault for the $60 increase; okay, my bad. BUT! Before the CS rep flat out hung up on me he said that he would process a credit immediately. Great right? So I go…
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DO NOT USE VERIZON TRADE IN - You will not get the value reported for phones purchased outside of Verizon
TL;DR - Verizon screws you on the value of your existing phone if it's not purchased from Verizon Used trade in program for 2 phones to get new iPhone 13's on the recent promo. iPhone 11 purchased from Apple - trade in value $700. Final credit $350. iPhone SE purchased from Apple - trade in value $350. Final credit $200.…
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Random apps downloaded to Android Samsung S7
Today I had 2 random apps download to my Samsung S7 phone via Verizon App Manager. The two apps were Popeye's (the fast-food chain's app) and Cube Cube (a game app). I didn't authroize these two apps to download and they downloaded at the same time. I always download apps through Google Play, never through the Verizon App…
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Holding my order
I placed an order for two phones. One was the iphone 14 which we knew was backordered until November 18th. The other phone was an s22 ultra which said it would arrive by November 1st. I just chatted to see why there’s no longer a shipping date by the galaxy and was informed that because the iphone is backordered, the…
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No services at all in some areas of GA
Anyone else experiencing this? I am about 45 minutes south of Savannah, GA and anyone who has Verizon out here doesn't have service at all. I had to log onto my computer just to post this.
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Changing plan questions
I currently have 4 lines on a Go Unlimited plan. One of the lines, I'll call it line 3, is receiving month tradein credits. I am considering tradeins on the phones on lines 1 and 2 for pixel 7s. That trade in offer states that all lines must be on a start, do more, play more, or get more plan. Does my current Go Unlimited…
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UPS "Lost" My Trade-in iPhone, No Recourse
I sent my phone in using the trade-in program and UPS lost it. UPS told me they have a claims process with Verizon and to call Verizon to start the process. I just called Verizon and was advised they will be creating a ticket for this. 10 minutes of hold later I was told well actually we cannot open a ticket for this cause…
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4MB Speed Streaming Video, 50MB everything else?
When I stream videos using my 4G LTE Home Internet, my download speed drops to a range of 3-5MB and our videos buffer ALOT! I've tested it. But when I'm doing anything else i get the full 40-50MB speed provided by my plan. Is there a solution for this?
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No service, out of luck
It's really sad that Verizon is so desperate to drag money away from its customers even when they cannot provide service to their customers. The location I used to live in had no service and Verizon provided me with a mobile extender. It's like putting a cell site in your house. Now where I'm at the service is even worse…
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Charges for moving to 5g?
In July I was charged 12 additional dollars on my bill. Again in August. I called today to rectify this and was told "its because we moved you to 5g and you're on an old plan". First, I have a pixel 4a, it doesn't have 5g. Second, what is the point of a contracted price with any company that will change your rate as they…
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After 20 years of loyalty - Goodbye Verizon - I am tired of your greed
October 4th I walked in the Verizon store and upgraded my Samsung Note 9 and Galaxy Gear 3 for the Fold 4 and Galaxy Gear 5 Pro. I really hesitated making this choice, shopped the competition but I was between a rock and a hard place. My Note 9 completely died so I was without a phone. Also Verizon is the only provider…
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Trade in credit
I’ve been trying to get my trade in promo applied for months. The store staff members did not create a submission ID evidently. The phones were received on July 22, 2021. I used the boxes and UPS labels provided. Verizon customer service confirms receipt of phones. Customer service reps promised me over and over they would…
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ONEPLUS 8 wifi calling
We have a Oneplus 8. We bought it direct from Oneplus. How does one activated wifi calling? I was told that something was being done about it by Verizon last year, still nothing.
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iPhone 14 pro cancellations
Verizon has cancelled my iPhone 14 pro order for the 2nd time. The first time they apologized and put in another order. The back order estimated ship date keeps getting missed and then rather than just pushing the date back, they cancel my order. Anyone having this same issue?
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Closing deceased relative's account, NEED HELP
Hello, My brother passed away (over a year ago now) and a little while after that, I contacted Verizon to close his wireless account. I was told that if I return his device, there will be no money owed on the account and they would close it. Verizon sent me the return box, and I returned the device. I confirmed with the…
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Terrible
Verizon I been with y’all for years and for the past months has been the worst….. Me and my family barely getting service, it’s everyday for past months about 6 months or more and it’s time for a change… Verizon is making to much money not to provide its customers with better service then we are getting… If y’all don’t do…
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Customer Service not Working, How do I Escalate?
One of the phones on my plan was upgraded back in June, I was entitled to a $400 upgrade discount on the cost of the phone but only got $200, I have a ton of emails, texts, and printouts from Verizon Customer Service going back to June acknowledging this, but after multiple phone calls lasting hours at a time no one has…
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Verizon took my i Phones and lost them Never issued a credit
So I order 2 iPhone 13 plus max phones and traded in my i phone 11's back in late may 2022. I was issued a credit for $800 per phone a $1600 dollar credit. Both phones were received within a week on June 9th by ups at the fort worth location and the statement under return was( left was left on dock!). The next month my…
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block international calls
Hi I have four lines in my account, I would like to block all outgoing international calls from my phones. Can you please let me know how to accomplish that?
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Phone trade in scam
Back in March Verizon was offering a really good deal on iPhone trade ins. My wife had a iPhone 6 plus and son had an iPhone 7. They were offering 24.17 per month trade in credit towards an iPhone 12. Sounded like a great deal for us. We got the new phones and got the boxes to be used for sending the old phones back in.…
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Bring your own device rebate
I just received my bring your own device rebate email. The email contains, a card #, a pin # and a tracking number. Will I receive a physical copy/card? Is it only limited to use with Verizon?
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Poor cell service and dropped calls - central NJ
The past 4 to 6 weeks have shown a very bad decline in cell signal and increased dropped calls. Cannot seem to get any info from Verizon. Family and friends in the general vicinity of zip code 08872 are experiencing the same issues. Some are switching providers it is so bad. Comments, info please, thank you
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How to report coverage issue?
I am in 34759 and have no coverage at my home. How can I get Verizon to look into this?
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Tower data outage in 78382 and 78358
Verizon data is not working in zip codes 78382 and 78358 for several days. Very spotty coverage. Able to make calls but not get on the internet or send messages. It for sure is not my phone only - community discussing it also.
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Verizon Credit Card is VERY Heavy
Most credit cards are plastic and weigh 0.1 oz. The Verizon Visa card is METAL and weighs 0.6 oz. I have a light waller that is only 3 oz full. Now it's 3.5 oz. THANKS Verizon.
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Verizon stole our phone
I traded in my old phone for a new one and the sales representative told me I would owe nothing. Now I'm being charged for the new phone, and Verizon has stolen my $800 old phone and refuses to do anything about it because "the incorrect promotion was applied and now there's no promotion that applies". They need to credit…