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Dropped Calls. Static Calls. (Between 2 Verizon phones on same plan.)
My wife and I both have iphone 13 pro, on the same account/plan. There is always a specific road that the coverage has recently become such that our call will ALWAYS get dropped. We will be on the phone, it will get staticky where one person is choppy with what can be heard, and then the call will just drop. This is…
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Coverage is TERRIBLE and getting worse
I am in 30251 zip code are, this is a RURAL area and not many carriers work here I have has service along with 8 family members in the area, we all used to have decent coverage 2-3 bars sometimes even 4. We have been experiencing less and less coverage over the last 2 years, constantly calling about the problem, resetting…
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How to escalate with Verizon?
I ported 5 phone numbers to Verizon on 9/28. After 3 days on the phone with support for hours each time, we were able to get 2 of the phones activated. I still have 3 lines that are not working on the ported phone numbers and each day I talk to support, they swear that they will work this until it is resolved, but they…
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4G disconnecting ALL THE TIME for no apparent reason
This is a last-ditch attempt before we disconnect our three lines and move to another provider since Verizon has not been able to resolve this issue. I was added to my parents' Verizon plan with a third number in April 2021. My phone is a Galaxy S10+. Everything was fine until 4G disconnecting ALL THE TIME for no apparent…
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More problems
We purchased a new iPhone for one aline and I just noticed it changed our plans on all lines. I couldn't buy a new phone because of a glitch in the trade in system. 10 hours of calls and chats later. Back to square one I adjusted the plans back to where there were. But only had 5g as a choice when. You better adjust my…
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‘Submit message’ button
Verizon’s submit message button is not working at 7:20 pm EST on a weeknight. It’s advertised as an alternative to speaking with someone to resolve a billing issue. How many customers are having the same issue?, and how did you resolve it? Verizon, please do better.
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Poor service in Holden, MA 01520
Reporting poor signal strength in my neighborhood. This occurs both inside and outside the house. Driving on some local streets routinely results in dropped calls. This has been going on for some time. Consistent despite weather conditions. All of my family's phones (4 lines, four different phones) are similarly affected.…
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Financing Limit Decrease
I have been a customer for 10 years and have 9 lines. I have upgraded my phone every year and paid off every device. I was on ever Iphone upgrade plan over the last 10 years. But like Millions of others, I was financially impacted by the Pandemic. I even notified Verizon and took advantage of the options the offered and it…
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Why is internet speed faster on my phone than on my jetpak?
At my house, in the same room, my Samsung Galaxy S7 will have data rate multiple times faster than my Jetpack AC791L. I'm on the New Verizon Unlimited Plan where the speed will decrease after a certain amount of data but this phenomenon occurs even when we have full speed access. Any ideas?
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Trade in credit issues
Hi, I switch from AT&T to Verzion last November. There is promption that is buying new iphone13 series and get trade in credit for you old phone. And I purchased iphone13 pro. The agent mentioned there is a $400 off if trade in my old iPhone 6. While I did not like iPhone 13 pro, so I returned and exchange to iphone13…
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Can't unlink old Fios account from Wireless account
I can't unlink my old fios account from my wireless account. All the reps I've spoken with cannot either. Also I am not receiving text messages from Verizon anymore.
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Unreal wait times today, horrified with Verizon's service
I have spent 3-4 hours today to buy a new phone and activate it and still no success. This is after being convinced to upgrade my plan and commit to Verizon for 3 years. Truly awful and malfunctioning system. Unbelievable waste of time. I am ready to change carriers despite trying to upgrade.
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calls sound like a fax machine
My phone sounds like a fax machine for incoming and outgoing calls. Help!
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Which Bands are Supported ?
shopping for a rugged smartphone to replace a dying Essential PH-1 - VZN doesn't offer one seeing that most i'm interested in support the following bands - FDD-LTE: B2 /B4 /B5 /B7 /B12/B17 / B28A / B28B WCDMA: B2 / B4 / B5 GMS: B2 / B3 / B5 / B8 Does VZN support these bands ? the Chat Feature has been no help Thank you
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nobody is really listening to any of us
In June 2021, my service with Verizon went down the toilet. Whereas I used to have no problems at all with getting a signal in my office or neighborhood, I suddenly found myself not able to make or receive calls or even text anyone. I spoke with Verizon's "customer service" many times and of course, that led no where. They…
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Poor LTE Coverage - Burbank California
LTE Coverage is nonexistent at best in Downtown Burbank, Ca. My phone displays full bars and LTE coverage and I'm barley getting 2mps. Most apps on my phone won't even load and some even display "no internet connection". This is the center of town, right next to a major freeway. No excuse to not have LTE service here!…
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Device Credit not received.
Hello, in August I traded in my iPhone 11 to upgrade to iPhone 13 Pro and got a notification that the trade in credit was $700. Today I looked at my online account and it states ‘Unfortunately, you did not receive the device promotional credit because one or more of the requirements was not met’. Online chat has not been…
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trade in credit issue
traded my phone in a MONTH ago, haven’t received my trade in credit on my bill. absolutely furious.
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Verizon Prepaid ok until about a year ago - now very slow
I have been using Verizon Prepaid for about 6 years, the speed was ok until about a year ago and it's slowed considerably and I can't make video calls at all or they drop off after a few minutes of use, webpages take forever to load. I never really had an issue until about a year ago, but now Verizon Prepaid service is…
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bad cell coverage in 21801
Hi - I have really horrible coverage at my home address and in and around Salisbury MD - 21801 is my home Zip. I have a Pixel6 Pro. My wife's Pixel 4A gets better connectivity, but also has problems. I am paying for 5G service, but I hardly ever see the 5G banner and even if I do it's still reallllly slow, all over the…
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Wrong phone sent me me and have not received the correct one
I hope this is the right place to post this message. I've looked all over the Verizon website and this seems the most likely place to post. The issue I'm having is I ordered a Samsung Z Flip 4 phone back on August 28th. I received a box from Verizon a couple of days later with a phone in it, but it was a Motorola phone,…
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iPhone 14 upgrade
We chatted with customer service about upgrading our phones in hopes of taking advantage of the $$ off advertised for an iPhone 14. I was told that because I had been a customer for over 20 years that I would be getting $800 off with trade in. What they do not tell you is this is a credit applied over 36 months. They…
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Poor service, Eldridge, IA
Very poor to no service in Eldridge area. Many dropped calls, no data service. 41.6586174, -90.5950806 Typically -115dbm or lower signal strength
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Why has Verizon service degraded to almost worthless in NE Utah around Vernal?
I live in Vernal Utah and have been a Verizon customer for over 20 years but lately the places I had great service no longer has any service on my iPhone 8? I live in NE Utah and it seems they are cutting Verizon service from the towers in my area. This will force me to change companies simply because my friend with ATT…
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Trade-In Issue + Promotional Item: Frustrated
Hello I recently returned to Verizon after a decade. I am a believer in "Bring Your Own Device/Buy Unlocked". I traditionally sought to avoid the tangled web of promotional rules, obtuse billing issues, and other nightmare stories friends and colleagues have shared. With that said, I decided to give Verizon a chance. My…
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Threatened by Verizon
Incredulous. After an hour long call in which the customer service rep was unable to explain a discrepancy with the Friends and Family plan, a 'supervisor' by the name of Samantha took over the call. Samantha was immediately defensive and spoke over our questions as if she weren't in a customer service position. Imagine…
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Poorly trained customer service?
I am confused as to why a customer service agent literally said the same curse words toward me and then warned me three times in the same sentence for repeating the word HE said? Coincidentally enough I cannot contact customer service and I keep getting a "Goodbye" prompt followed by a dead line. Didn't want to pay the $10…
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What happened to my voice mail greeting?
Hello. We recently upgraded one of our lines to a new 5G phone ( ). We had kept the voicemail greeting recorded by a family member who had passed away and now it is gone, replaced by the default reading off of the phone number. Is there some setting to return to the recorded message? Thank you. #Voicemail
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Splitting Accounts
My husband and I are getting divorced. I’ve sent him a request to transfer off my account multiple times and he won’t do it. Is there any way I can get him off the account without having him accept the transfer? I am the account owner.
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can only make emergency calls
I am in europe and asked for an international plan. After the this was installed my phone doesn't make any calls. It says the phone is not registered with any network. The phone says "emergency calls only". I can't check voice mail. I tried to trouble shoot with the chat function but they did not respond.