Mobile Network (Archive)
Trade in credit
I’ve been trying to get my trade in promo applied for months. The store staff members did not create a submission ID evidently. The phones were received on July 22, 2021. I used the boxes and UPS labels provided. Verizon customer service confirms receipt of phones. Customer service reps promised me over and over they would…
ONEPLUS 8 wifi calling
We have a Oneplus 8. We bought it direct from Oneplus. How does one activated wifi calling? I was told that something was being done about it by Verizon last year, still nothing.
iPhone 14 pro cancellations
Verizon has cancelled my iPhone 14 pro order for the 2nd time. The first time they apologized and put in another order. The back order estimated ship date keeps getting missed and then rather than just pushing the date back, they cancel my order. Anyone having this same issue?
Closing deceased relative's account, NEED HELP
Hello, My brother passed away (over a year ago now) and a little while after that, I contacted Verizon to close his wireless account. I was told that if I return his device, there will be no money owed on the account and they would close it. Verizon sent me the return box, and I returned the device. I confirmed with the…
Terrible
Verizon I been with y’all for years and for the past months has been the worst….. Me and my family barely getting service, it’s everyday for past months about 6 months or more and it’s time for a change… Verizon is making to much money not to provide its customers with better service then we are getting… If y’all don’t do…
Customer Service not Working, How do I Escalate?
One of the phones on my plan was upgraded back in June, I was entitled to a $400 upgrade discount on the cost of the phone but only got $200, I have a ton of emails, texts, and printouts from Verizon Customer Service going back to June acknowledging this, but after multiple phone calls lasting hours at a time no one has…
Verizon took my i Phones and lost them Never issued a credit
So I order 2 iPhone 13 plus max phones and traded in my i phone 11's back in late may 2022. I was issued a credit for $800 per phone a $1600 dollar credit. Both phones were received within a week on June 9th by ups at the fort worth location and the statement under return was( left was left on dock!). The next month my…
block international calls
Hi I have four lines in my account, I would like to block all outgoing international calls from my phones. Can you please let me know how to accomplish that?
Phone trade in scam
Back in March Verizon was offering a really good deal on iPhone trade ins. My wife had a iPhone 6 plus and son had an iPhone 7. They were offering 24.17 per month trade in credit towards an iPhone 12. Sounded like a great deal for us. We got the new phones and got the boxes to be used for sending the old phones back in.…
Bring your own device rebate
I just received my bring your own device rebate email. The email contains, a card #, a pin # and a tracking number. Will I receive a physical copy/card? Is it only limited to use with Verizon?
Poor cell service and dropped calls - central NJ
The past 4 to 6 weeks have shown a very bad decline in cell signal and increased dropped calls. Cannot seem to get any info from Verizon. Family and friends in the general vicinity of zip code 08872 are experiencing the same issues. Some are switching providers it is so bad. Comments, info please, thank you
How to report coverage issue?
I am in 34759 and have no coverage at my home. How can I get Verizon to look into this?
Tower data outage in 78382 and 78358
Verizon data is not working in zip codes 78382 and 78358 for several days. Very spotty coverage. Able to make calls but not get on the internet or send messages. It for sure is not my phone only - community discussing it also.
Verizon Credit Card is VERY Heavy
Most credit cards are plastic and weigh 0.1 oz. The Verizon Visa card is METAL and weighs 0.6 oz. I have a light waller that is only 3 oz full. Now it's 3.5 oz. THANKS Verizon.
Verizon stole our phone
I traded in my old phone for a new one and the sales representative told me I would owe nothing. Now I'm being charged for the new phone, and Verizon has stolen my $800 old phone and refuses to do anything about it because "the incorrect promotion was applied and now there's no promotion that applies". They need to credit…
How to get support for poor signal strength in Rural Colorado?
Many around my area (Rural Colorado) are having the same issues. I would like to know what Verizon is doing or not doing to correct this since we all pay a premium to be with Verizon.
No Verizon Customer Retention Effort
After 10 years with Verizon, 5 lines and consistently giving more and more money over the years because of growth of my family and increased use, I'm looking to find a new provider. All this because Verizon basically cheated me out of a phone rebate for BYOD on a technicality. Instead of just recognizing that 1) I had…
Bait and switch to upgrade to a new phone
This has been the worst experience I have ever had. When I called to order my new phone. Verizon had two promotions going. One was to pay off my old phone and the other was to give an $800 bill credit. I asked the lady when I was ordering my phone and she told me I could do both. After I got my phone and sent back my old…
trade in credit issue
So i decided to switch over to verizon from another provider solely because of their trade in credit offer of $1000 for my old phone when i started a new contract with them. I got my new phone on 09/13/2021 in store and was given a box to ship my old phone out in sometime in the next few days. i shipped my old phone out in…
I am SO SICK of Verizon's dirt.
I am SO SICK OF VERIZON!!!!! They offered us a deal to upgrade our phones. I am paying for 4 lines at $60 or so PER LINE just for data usage! This doesn't include the line charge or upgrades that they have been charging me at $40 or so per month per line! This is supposed to include unlimited data, Disney+, etc. However my…
Customer service is a joke
I have been getting nothing but the run around from customer support for 3 days. My phone's sim card suddenly stopped working. No explanation why. Phone was not damaged in any way. I simply took it out of my purse and a few minutes later it stopped working. I have spent over 4 hours chatting with support. They told me to…
Verizon Website Not Working As Usual.
While your UX/UI has somewhat improved over the last 4 years (ridiculous!), the functionality has got far worse. Whomever company you hired to run this website is a total disaster. Just wasted 3 hours to buy a phone and can't even get to place the order. I'm being looped between the agreements and the payment back and…
Verizon 4G LTE Home Internet Throttle
I've noticed that my home internet works great except in 2 areas no matter what settings I do; Netflix and YouTube limited to 10 mbps speed. I can get around this with my personal VPN. My employer's Cisco anyconnect VPN using DTLS v1.2 is severely limited and can only do around 1-4 mbps vs. The same machine not on VPN can…
Verizon is worse than a dial up modem
I've tried customer service, working with them for over an hour without any luck but that's not a surprise since it's all Verizon customers that have a problem here. It's not just me and my phone. It's looking like I'll need to switch to ATT which tests at 150Mbps here. Verizon tested at 56kbps. See for yourself. Verizons…
Trade in Status Issue
The UPS status for my trade in shows received by the dock at the Return Center 09/26/2022 8:07 A.M. The Verizon status page only shows shipped and on its way. Just over 3 weeks now since it was received, is it expected to take this long to show in the system it has been received by Verizon? Thanks!
Customer Complaint....21 Days and Counting Verizon still has not resolved the issue and
In the 21 days in counting, I have been lied to, rudely treated, ignored and the list goes on by Verizon employees for an issue that is THEIR FAULT and cannot or doesn't care enough to resolve. Meanwhile, I still have a malfunctioning phone after 3 separate Corporate complaints (2 to Manon Brouillette and 1 to Matthew D.…
One Verizon ID still enabled on closed account
I closed a FIOS account and opened a new one. My One Verizon ID is still connected to the old closed account even after I changed my email and removed the mobile number from it. This is keeping me from setting up the One Verizon ID with my new FIOS account. From doing some searching it seems that you cannot do this on your…
Verizon completely messed up my Verizon Credit Worthiness Score
I've now spent over 8 hours of my billable time trying to fix Verizon's mistake. Unannounced to me, they conducted a routine annual credit check and attempted an unauthroized soft pull on my Experian credit (which I have frozen) then entered completely incorrect data that yielded a credit score of (wait for it)....100.…
How to escalate an issue
I have been having trouble with a salesperson who gave us a promotional deal for new iPhones in May. It is now October and the discounts have not taken effect. I have texted him, gone to the store etc for weeks to no avail. Do I need to contact the attorney general’s office?
Connect 5G Internet Gateway to Netgear Orbi Router
Has anyone been able to connect a Neatgear Orbi Router to the VZW 5G internet gateway? I have a few devices which include 2 NAS drives that need a cable connection. Plus the Orbi has better parental controls. Thanks