Mobile Network (Archive)
Wrong name appears as my caller id
How do I ensure my calls appear with my correct information on others' caller id?
Tower issue
Orleans, Indiana 47452 has 2 cell phone towers in the town of Orleans(47452) The first tower is on the north side of town 8620 IN-37 Orleans, IN 47452 On my speedtest app I received results of 106 mbps download and 13 mbps upload. Which is very quick and I have no problems with using my cell phone at this particular side…
UPS Label created why no movement
Ordered phones on Saturday 10/15. UPS has said since Saturday that the label has been created and the delivery date will be provided as soon as possible. Verizon promised 2 days shipping arrival by Wed at 8 pm 10/19. No updates and becoming very concerned as Verizon is not the most reliable and UPS stated that it has been…
BOGO offer not honored
Purchased two new iPhone 13 Pro phones in February 2022 on a BOGO offer for new Verizon customers (with 24 month device payment agreement). Over the past 8 months(!) I have unsuccessfully tried to follow up with the company to understand why the credit has not yet been reflected on my bill. In addition, other smaller but…
Poor coverage Medford NJ
Hello. I was in the Medford NJ (08055) area and both my wife and I had coverage issues while driving around. Why is that? I’ve also experienced this in the 07307 area. Can support assist?
I though Bluegrass Cellular was bad. Really making me want to change providers
I am tired. I am paying too much money for services that are out more than they are on. When you bought out Bluegrass, I was excited. That excitement was short lived and gets worse with each day. Anymore it seams i have no service more times per day that I do have service. If calls even go through, they are continuously…
In Store employee compliment
I wanted to leave a compliment for Warren at the Lee's Summit, MO store. We had an issue with trading in my Pixel 5, which wasn't shown as paid off in the system although it was. Warren assured me I could order the pixel 7 and trade in the 5 later. I came back with both phones a week later and he quickly got it fixed for…
TRADE-IN Issue
My husband and I sent to Verizon our 2 perfectly fine iPhones for a trade-in on January 8, 2022. The phones were 2 iPhone XR 128GB, like new, gently used for only 1 year, perfectly working. We should have received $800 for each of them, and instead since then we have been paying monthly installments for our new phones! We…
Have Not Received My Refund
I ordered the IPhone 12 Pro on October 2nd but kept receiving a message that I need to “take action “ in order to stop the order from pending. So I did everything they needed me to do but the order still kept saying “pending”. So I canceled the order myself and even contacted Verizon to cancel it themselves on October 6th.…
Fraud department
I have been trying to add a line and activate a device and have spent over 5 hrs on the phone with customer service, they said the fraud department is stopping them from adding the line, two reps have tried to reach the fraud department and haven’t been able to get through. I called them directly and sat on hold for over…
Bad Reception
After moving to western North Carolina from Charlotte, we were told that Verizon had excellent reception-so we did. Even in metropolitan areas, our signal is spotty-if at all. why do we pay the same amount for service of those in larger cities, when we only get 1/2 (if that) of reception. I urge everyone who gets spotty…
Billing
How can I get a hold of someone at Verizon that will help me. I was over billed $535.61 by the Apple Valley Minnesota store. I just get run around every time I call every email every text message.
is there a home extender
Where can I purchase the extended and what are my steps to resolving the no service issue?
Bank account charged, credited, charged again?
I've noticed that every single time I pay my bill online (not auto-pay), the charge in the amount due comes out of my bank account immediately. Check back the next day, the charge has disappeared and my bank account has the money back in it. A few more days, sometimes up to 3 or 4, and the charge is back on my bank…
Customer Complaint - Does Verizon Really Care About its Customers?
On Sept. 29th, while out of town in North Carolina, I started to experience charging problems with my iPhone. I went to the Verizon website to take part in the iPhone 14 Pro trade-in program. During the process, I noticed I could have it shipped or picked up since it is showing in stock at the Verizon store in Augusta Ga.…
Charged for Data while on Wifi
I have been having a problem with unusually high data charges on my Verizon Bill. I've discussed with a Verizon rep and of course it isn't their fault it is the phone, well we've switched phones and still had the same problem. So now Verizon is saying that the wifi service we are using is kicking us off of wifi and then…
LP1013
Verizon has the worst Rep…. Been on the phone for 2+ hours and still can solve the issue… SMH Every Rep I talk to ask me the same questions over and over.
How can I find out when new tower will be activated
A New tower is and has been standing at 37062. How to find out when it will be activated?
obfuscatory support/sales practices
Yesterday I received the following text message from 900070001181: “Verizon Msg: ELIZABETH, great news! As a valued customer, you're eligible for an exclusive loyalty discount of $25/mo. off of your current Unlimited plan (no plan change is required). Just call 800.922.0204 today to get this limited-time offer.” I was…
Using Eufy security camera with Verizon 5G
I switched to Verizon 5G recently and realized my Eufy security camera only operates on 2.4GHz. I contacted Eufy about it and they confirmed that their products do not support 5GHz wifi but suggested that normally the router could support dual band. Eufy technical support suggested I go to the Verizon router website page…
Conditional Call Forwarding Verizon>Google is BROKEN.
I've spent the last two weeks trying to sort out a problem with Conditional Call Forwarding between a Verizon line, and a Google line. No reps on either side were able to provide a solution. After considering everything we have tried it appears to be an issue caused by Verizon. Basically, CCF works normally unless calls go…
Trade In Missing
I sent in a trade in and have my submission ID but the system say's it's invalid. UPS tracking also showed it was delivered back to Verizon. I've spent hours with the online chat agent, they disappear or tell me one moment and never come back. I'm getting super frustrated. Anyone go through this that can provide a good way…
Swindled
So I was told by Verizon that if I turned in my old phone as part of the promo I wouldn’t pay for my new phone . They took my phone for 49.00 and Now they’re charging me for my phone as well. Everytime I call I get different answers . Anybody have these types of issues? I will unfortunately will have to leave Verizon not…
Transfer Pin
Attempting a port number transfer and I've spoken with an agent via chat and two via phone without success. I no longer have the verizon Sim so can't authorize via text and the website times out when attempting to generate a PIN. No one has been able to assist and I'm about to just give up.
Wife died and Verizon advised ownership transfer then removed promotional credits
I have been a loyal Verizon customer who has never missed a payment in 20 years. I was advised by several Verizon employees that I must transfer ownership of our account when my wife died in August. I was told I had to bring in the death certificate to the store. I was promised that promotional credits would transfer and…
Cancelled order in limbo
My order was cancelled as indicated by the ZEROPICK tracking number. This is preventing me from ordering a new phone for that line as that line is not eligible because the order is stuck in limbo. I have talked to several customer service agents. The first one said 24 hours for the order to be canceled, that wasn’t true.…
Report Dead Zone
Seven Hills, Ohio (suburb of Cleveland) has had spotty cell coverage for several years. The past year the community has been experiencing significantly worse coverage to the point that our phones barely work. Something needs to be done, this is ridiculous.
Did upgrading to "unlimited data" ruin all service?
Does the terrible reception, text messages not sending, calls dropping or not being able to make a call in general have anything to do with upgrading to "unlimited data"? We didn't have the problem until we upgraded.
Hotspot Data vs Phone Data???
I would like to clarify once and for all if Hotspot Data is included in my regular Phone Data Limit. I now have, under the Get More Plan, 30 gb of Hotspot Data and 50 gb of phone data before potentially getting throttled down in speed. Nowhere in the Verizon Unlimited Data Plans does it say that the Hotspot Data is…
Home 5G Internet Service and Support Problem
I guess I have the same problem as most people have had with the door to door salesman that sold me a 5G router. The rounter never worked with my printer. My printer is less than 2 years old but will only work with 2.5G rounters. I was acutally using my own router with Xfinity that had 2 speeds (inckuding 5G) I unplugged…