Mobile Network (Archive)
Accidentally canceled order
I’m somewhat new to Verizon but I accidentally canceled my order for a iPhone 14 pro with trade in. I tried to reorder it and now I have to do a down payment where as before when I ordered it I didn’t have to. I spoke to a rep and they said I would have to wait 3-5 days for me to be able to order it without the down…
Trade in Issue/ Refund
I share a phone plan with my family and last November 10.5 months ago I got the new iPhone 13 Pro Max because Verizon was doing a promotion. The promotion was trade in an iPhone 11 Pro Max and get $800 credit over 2 years. I ended up going to a physical store and trading in my phone and they took care of it. I do not see…
Complaint: Been trying to get my promo since beginning of 2022
Have been trying to get my promo (up to 1000 off with trade in) since beginning of 2022. A little timeline of what happened: 2 times I requested shipping label for trade in, both times sent to wrong address though I explicitly provided a different address. Got the labels successfully 3rd time. Got phones sent in, promo…
One bar only!!!!
My name is Melissa Green. I have been with verizon for several years. I have an iphone 11, and have only been getting one or two bars of service. Sometimes i even only get 3G, when i should have 4G. When i have the one or two bars, i cant scroll through social media, watch tv, music, streaming, send texts, checck emails.…
Can 1 unlimited be mixed and matched?
Hello, I'm just posting to ask if the new 1 unlimited plan, that has apple 1 included, can be mixed with other 5g plans like play more. And if so, I was thinking on adding 2 lines to it so we'd have the family tier of apple 1. Is this a option? Thanks for any help you can provide.
Disney Plus nightmare will not end.
I finally got someone on chat to help. They created a new order that said Remove Disney Bundle. It also said Remove $50 Verizon Gift card. Ignore it, they said. The order has all my discounts: Mobile + Home Level 2, Mobile + Home Fios Bonus Discount, Auto-Pay and Paper-Free Discount. Yay? I approve the order. Then I look…
Verizon is blocking remote desktop apps?
I'm trying to use Chrome Remote Desktop to log in to a remote computer (remote computer is at home on Spectrum internet, trying to use my Pixel 6 Pro via Verizon network to connect to it). The CRD app can see that the other computer is online. It even connects as far as to ask me for my passcode for the remote computer.…
DO NOT PORT TO VERIZON - TECH WILL NOT RESOLVE ISSUES YOU HAVE AFTERWARDS
Ported to Verizon from Sprint w/T-Mobile on August 3rd of 2022. I traded in my Note 10 plus and went with the s22 ultra. I eventually realized some of my usual contacts could not message me at all via text. One contact I have found could text me 1 on 1 but I couldn't see their text messages in a group chat where as…
Is There A Way To Remove Voice Mail Off Of My Device?
I want to get rid of voicemail on my verizon wireless iphone
5g uw and hotspot
Approximately a week ago we started to receive 5g UW on our phones at home. We live in a rural area and use mobile hotspots. We have no other choice. Since the “upgrade” none of our devices will stay connected to our mobile hotspots. Never had an issue with the LTE. What can I do?
Charge for service I did not receive
I recently started service with Verizon. I ordered service online on Sunday 8/21/22, received 2 of 3 phones on Wednesday 8/24/22, 3rd phone on Thursday 8/25/22. I received a statement charging me for August up to 8/23/22. I would like the bill corrected. I should not be charged for a month of service I did not receive. Any…
Very poor cell reception at my house
Over the past 2 years we've noticed that the quality of the cell service is very poor (dropped calls, poor quality, data does not strea, etc). I've called technical support about 6 times the past two years, including this morning. Each and every time the tech support person goes through a choreographed list of questions…
verizon will not honor promotions
On 3/10/22 I purchased a Samsung Galaxy S22 Ultra with the BOGO deal to get a new Samsung S22+ on a new line. I also purchased another S22+ to upgrade another line, which I had to upgrade the plan to do. I also traded in two devices, which were totalled as $1150 in credits. Those were delivered to Verizon today on 4/7/22.…
Positive Feedback - Buda, TX store
I wanted to make sure Kamaria and Kalvin at the Verizon store in Buda, TX get a shout-out for their kindness & amazing customer support today! In a slight panic, I brought my iPhone into the Buda store as the phone screen completely stopped working. Both employees were so incredibly helpful in trying to find ways to fix my…
Geting Fed Up With VZW
Is anyone else having issues with using any kind of mobile data? I am outside of Orlando and my phone says I have two bars of 5G. The coverage maps says I am in 4GLTE and not 5G. So I can know why it says I am in 5G. But whatever I am in at home I get zero mobile data. And whenever I call someone it's always on WiFi…
Fraud Billing
Verizon is notorious for fake charges, then offer 1/2 credit back of the fake charge. Can you explain why you charged me every month for an international plan since I got home May 2nd 2022? In June I called to have this credited and removed. Yes it was credited for the month, but the Intl plan was never removed. On Auto…
How to Complain about horrendous experience at Corporate store?
At 1:15 p.m. on Mon, 9/5/22 I had a horrific experience at the Verizon Corporate store in North Knoxville, TN (Callahan Drive). I was verbally assaulted by an employee and followed to my car with continued yelling. The review is here https://www.leavefeedback.app/survey/YVLgn/complete/ffb9ec70-cf98-4517-b2e8-74b3802eb026…
Please Help
Back in mid July I had paid off half my phone, and they sent me an offer that I could upgrade to a new iPhone if I returned mine. So I took them up on it. New phone got there a couple of days later with the required return materials for my old phone. I took it to the UPS Store, they packaged it up, gave me a receipt, I…
Does Switching Devices Require Payoff of Current Phone
I am about to order a no-contract iPhone 14 directly from Apple. It will be fully paid for when I receive it. I currently have an iPhone 13 that is financed on a contract with Verizon and is receiving a trade-in credit each month. I would like keep the iPhone 13, but I want to use the new iPhone 14 on this line. Since the…
port number from tmobile to verizon consent
Port number says We require the account owner's consent to complete this number transfer. Please have the account owner call us at 888-844-7095. why is this needed.
Would like to go back to the 5 gig per month plan. Unlimited is EXPENSIVE!
The Unlimited plan bill was a larger than expected (or larger than what I was told) and want to go back to my 5 gig a month plan. How can I do this? You talk about sticker shock! WOW! Jody
Terrible Service
We used to get great service and my house. Now we hardly get anything. We've had Verizon for years and I always liked it, now it is the worst and I hate it. Can't get on the internet because nothing loads. It honestly stinks. Can hard talk to anyone on the phone without dropped calls or it breaking up. It's a huge problem…
Poor coverage in Farmington, NM
It seems like where I am located I am experiencing EXTREMELY slow data speeds and is making my at home business very hard to manage. As far as I have experienced, it only seems to be around the area that I live in, once I drive down the street a little ways, data speeds seem to spike up dramatically and I can finally load…
What is up with UWB?
So what is the story with Ultra Wide Band (UWB)? My office, in an uncrowded area, is less than a 5 iron, with line of sight, to the UWB tower and it rarely connects. The only way we get connection is if we go outside and stand still in the parking lot for 15-30 seconds. We have tested using a Galaxy S22 Utra and Pixel 6…
New costumer
I am new costumer and right now disappointed with service and device I trade my iPhone now have to wait to the accredited price be broken in 36 month so if I want to upgrade I have to pay off the phone I got accredited and pay for a new phone they are the worst service ever don't even know why I change to them
Poor signal strength
I am becoming extremely frustrated with the absurdly poor signal strength in my area. I have no service at my job, so I have to chase a signal outside when I am on the phone with clients (we do not have wifi at my job site), area code there is 63114. And at home, even with Wifi calling enabled, I only have one bar and poor…
Order stuck processing, this normal?
I ordered a pre-paid phone to upgrade my current one, which is starting to have battery issues, and it has already been a little over a week that my order has been "processing". Is this a common issue?
I watch still being charged
I have been paying automatically and slowly my phone bill has gone up. Checked my bill and they have been charging me for extra line for 3 years at $15 a month. Granted I should have checked but I didn’t. Doesn’t really matter cause a company should not be allowed to do this. So I talked to customer service and they said…
Being Charged for Returned 4G LTE Equipment
I hope someone can suggest some help. I cancelled my LTE service on July 28. I returned my Internet Gateway, which was received by your dock in Fort Worth, TX on August 11. On August 18 I called Verizon to ask about an e-mail sent to me saying I was going to be billed for unreturned equipment. The person I spoke to said…
MHS Customer Service Complaint
I would like to file a complaint for the amount of stress and disappointment I was put through over a defective mobile hot spot. Back in June, I went to a Verizon Store (non-corporate) to see what was wrong with my mobile hot spot (MHS) device. I told the service person that it would continually tell me no data was…