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Weak signal in my new neighborhood
I recently moved and have found that we are lucky to have one bar in our neighborhood. Even if I stand outside away from the house the signal is non-existent and calls constantly drop. Is there anything that can be done to improve the signal so I can actually use my phone at my house? Works fine elsewhere in town. Here I…
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Disable wifi on 5G router, configure in bridge mode
I have two questions about the 5G Home router: * Is it possible to disable the wifi on the 5G Home router and use an external AP? * Can you configure the 5G Home router to act as a bridge, e.g., if you want to use a wifi router? Thanks!
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LTE Extender issues with cell tower handoff
I recently purchased and setup VerizonWireless LTE extender in my home. As long as I am within 25 feet or so, I can receive and start phone calls with no problems at all. When I get close to the drop off range, I get dropped calls or garbled speech and no one can hear me. I know it is a problem with the tower hand off but…
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Cant Activate Galaxy Watch 4
Quite clear the Verizon is continuing to sell services it cannot provide in relation to Smart Watches. Why? 1. Identify heavy users and target as future developers or "technology evangelists" common strategy for tech companies. 2. Build up ammo against Samsung for a future legal battle - case unknown, but likely as the…
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Re: Are my phone calls being blocked?
I did not activate call forwarding. I have an LG V20 Using WiFi calling. Incoming calls receive a message stating that there are restrictions on the number. Outgoing calls, I receive a message stating that there isn't enough money but, I have auto pay and it's paid through the 22nd of this month. I have not recently…
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Survey?
Hi, Normally I'm not asking for a survey, but I received excellent customer service today and it would really be a shame if I couldn't leave a survey about it. Is it possible for someone to send me the survey? Can I call Verizon and request it? Thank you in advance.
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Verizon Network and Coverage Getting WORSE
So what is happening to Verizon's coverage and internet access/network? I've been a Verizon customer for 20 years and it seems that service is getting worse. Just a few days ago, my husband and I were having trouble calling eachother. I would call him and I'd get 4 or 5 loud rings then an automated voice saying, "Your call…
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What happened to America's most reliable Network
Well first of all my phone says I am getting a 5G signal. When every single coverage map says my home is not near any of Verizon 5G. Many places I go say I am getting 5G but I will have zero internet. I have been getting errors from my Android System that my mobile network has no DNS. And I can't even send a MMS that's…
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Verizon email today about January 2023 Network Changes - LG G6 US997 Unlocked
Received email from Verizon this morning saying that our LG G6 phones would be inoperative on the Verizon network after January 1, 2023. "On January 1, 2023, if you are a Verizon customer using a 3G CDMA or 4G device that does not support HD Voice (Non-VoLTE), your device will no longer make/receive calls, send/receive…
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Contact for subpoena of specifics text messages
My company needs to see text messages that I sent from August of 2015 that are no longer on my phone. Is it possible to retrieve those messages? If so, who is the contact at Verizon for the lawyer and how much does it cost?
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Tech Support
Does anybody know how to get a human for tech support. The signal strength suddenly dropped for all devices in my house. I used to get a good signal here but not anymore. I missed a call from my spouse. The phone never rang. The AI support is useless!
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Worsening Service
I have noticed our service worsening in the last year. I used to use a MiFi Puck for working remotely at home and now it won’t give off a strong enough signal to allow me to work. I also drop a lot of calls. This is not acceptable, how can service be getting worse?
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account owner?
I was trying to see if I could upgrade my cell phone online since I bought it online in the first place. But when I click "upgrade phone" it sends me to a page that says "The following activities are reserved for the Account Owner, the person financially responsible for the account. View / pay bill Check balance Upgrade…
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Service is terrible!
I am so sick of the service issues. No matter where we go. Even downtown Chicago where I know they have tons of towers and satellites. Our GPS has been glitching really badly too. Something is wrong with this service. It used to be very reliable. My parents have T-Mobile. Thinking of switching.
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Service disconnected day after making payment
On the app yesterday it said I had to make an immediate payment of 177.43 or was at risk of losing service. I made the payment yesterday for 177.43, and the money cleared my account and showed as paid. About 30 minutes ago today when I went to make a phone call, I was redirected to Verizon financial services. It said I…
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auto pay method for discount
Hi, About auto pay: can I simply pay Verizon by transferring funds from my bank instead of giving Verizon access to my bank account? If not, why not? Thanks.
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Caller ID showing old owners name, how to change to new owner?
One of my lines is showing the old owners name when calling a land line, how can I change it to the new owners name?
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Lots of dead zones within Loudoun County, Virginia (primarily in Ashburn area)
I would like to report to Verizon that there are many "dead zones" I have experienced throughout Loudoun County, Virginia and primarily in the Ashburn area. Either my iPhone 13 is extremely slow or it doesn't work at all. Totally unacceptable! Verizon needs to make dramatic network improvements in this high density area…
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Trade-in and Mobile+Home promo issues
I want to start off by saying I have only been a customer for about 3 months and so far have had 3 major issues and only one has been resolved. The 2 remaining issues that I am currently battling are with my trade-in and with the Mobile+Home discount. Regarding My Trade-in: When initially signing up for my new Verizon…
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Messed me over on a trade in
So I had bought a Z flip 3 on the payment plan. After 5 months the dreaded crease in the fold begun. I contacted Verizon support and they gladly and easily swapped the phone for me. I was told I was getting a brand new replacement. What was mailed to me was a like new refurbished from Verizon. That was fine with me as it…
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Why can't I get a straight answer without hours on the phone with customer care?
Why won't Verizon make good on their promises?
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How do I get customer service
Over 2 months ago, I spent over 6 hours of my work day chatting online with Verizon support because the phone number for customer service forces you to use the chat feature and does not allow you to speak on the phone to a person. I went through troubleshooting for 2-3 hours FOUR SEPERATE TIMES because I kept being…
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Epically Horrible Customer Service
After more than a decade of customer loyalty and on time payments (I mention payments only because it appears to be the sole focus for Verizon Wireless) I have terminated my service, paid for the new iPhone 13 and the additional ~$600 Verizon claims I owe them. I have been forced make this irrational decision to free…
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Billing
How do I actually get a billing problem fixed. I’ve been on the phone countless times to get a reoccurring bundle removed from my account, only to be told it’s in the app. It isn’t in the app, and I even went to a Verizon store to show them it isn’t in the app. In fact if I selected it I would select to enroll in the…
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VERIZON INTERNATIONAL BILLING PROBLEM.
I have been using verizon wireless over 13years for my whole family. ( me, my wife and 2 kids total 4 lines) We have $20 international calling plan which allow 500min every month. and my wife makes phone call to south korea maybe like one or twice a week and always around 200 min in total or so. We had no issue till last…
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Verizon to Visible calls
If my brother is Verizon and I am Visible, are our calls still free?
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Bait-and-switch failure to honor iPhone SE promotional credit upgrade offer
Short version: Verizon posted an upgrade offer directly to my online account (happened to log in one day, and it appeared), specifically targeted to one of my phone lines (that is, it specified this particular phone number was eligible for this upgrade offer). I could trade my old iPhone SE in for a new iPhone SE 2020 for…
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Hello Mary text
I a tired of getting text from numbers wanting MARY to vote for them! What do I have to do to stop these people from using my number to solicit votes?
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Poor reception
Hi. I have been a Verizon customer for years, but in the last 3 months have had terrible reception in and around my house. Dropped calls. Gargled voices. Terrible customer service fixing/improving the issue. Phones are up to date and apple says the problem lies with verizon. How do I report it that leads to a solution? Zip…
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Poor cell service
Why has the service gotten so bad at my work in Marble Pennsylvania please fix this issue