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Spam calls, multiple
Recently I have been the subject of multiple spam calls. This started on Friday 12 Aug, stopped over the weekend, and resumed on Monday 15 Aug. The dates, times, and purported numbers and sources are below. The parenthesis next to the call indicate that they left a voice mail and the number represents the number of seconds…
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Never received credit for my phone trade in
I have been trying to get credit for my phone that I upgraded in FEBRUARY. I keep getting the run around that it will be "2 or 3 billing cycles". Well, it is now August, and I have never received a credit for it. Totally ridiculous. The chat support is ridiculous. Every time someone would respond back they would ask for…
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How to report bad coverage
The area in which my wife and I work has horrible cellular coverage. The 3 square blocks containing our work locations have gotten so bad that we can no longer text each other. Going outside of our work buildings does not improve cellular reception. We have tried restarting the cell phones and turning on and off Airplane…
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55+ Unlimited offer
Just got off the phone with Verizon Customer Service. She tried, but was unable to help. I am 57, and wanted to save some funds by switching to the 55+ Unlimited plan shown on the Verizon Site. Was told that although I met all the eligibilities and requirements, including auto pay, living in Florida, over 55 (both of us),…
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Price change after order cancellation
I had this same issue not sure what to do but I wanted to add a new line and trade in a old device but they didn't have the color I ordered when I arrived for the in-store pick up leading to the cancellation of my order so I could just get the device color they had in stock at the store but then the price changed and went…
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Poor signal
Been a Verizon customer for 15+ years. The rates keep going up and the service gets worse. I have 1 bar of service at home. I live close to 2 towers. Calls are dropped or cut out, texts with pictures lag to send. My phone is almost paid off, so guaranteed it’s starting to have issues. What’s the deal?
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Trade In credit issue
After being promised $800 trade in credit on each of my family's 3 iPhones (2X iPhone 11's and an iPhone XR) and a $200 gift card for porting over from previous carrier, (by 4 different people, a Verizon rep in Best Buy, the mobile rep at Best Buy who did the port over and activated our account, and 2 additional Verizon…
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Poor coverage in 83871
Hello - I live in 83871. The coverage map implies I should have great service, but I have none. I am roaming the entire time I am home. This causes: * Dropped calls * Missed calls/incoming calls being directed to VM * Failed regular text messages * Complete inability to send any media (e.g., pictures) via text unless the…
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55+ LOYALTY DISCOUNT AND PAPERLESS BILLING DISCOUNT?
I have been getting a 55+ Loyalty $10 discount each month on my Verizon plan (I don't live in Florida). I've just signed up for paperless billing (in addition to my existing Auto Pay) -- does this mean I'll receive an additional $10 discount each month?
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Lied to by sales rep
Recently purchase iPhone. I was quoted by sales rep that I could get up to $700 back in trade in. The next day I reviewed account and stated estimated $220 trade in value. After numerous documented chats zero assistance. I do not have the time to make calls and be on hold for hours on end. After researching a little, I…
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Verizon connection
Been paying for 5g. Been getting 4g, most the the time doesn't even feel like 4g and I live in an area that should have 5g. Checked the 5g coverage map on verizon and my area is very well covered with 5g. I love this. I gave Verizon a call about my connection issue and my connection got better! I was super happy at first…
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4G LTE Network Extender intermittently disconnects from Verizon network
I bought a 4G LTE Network Extender on 4/1/2021 and have had intermittent problems. It works just fine with 3 different phones (including an iPhone 12) when the Extender is connected to Verizon's network. However, the Extender disconnects from the Verizon network several times a day. I can't discern a pattern and I don't…
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Issues after upgrade
Did this ever get resolved because I am dealing with the same issue. I upgraded to unlimited and now I get very little signal, even in the middle of DC
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Escalate
Despite multiple attempts to deactivate 2 jetpacks after several years of nonuse and get rid of International calling plans, Verizon continues to bill me. How do I escalate this problem?
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Escalate a billing complaint
When I canceled my services and switched wireless carriers, a tablet on my line was not canceled and the price increased and was charged for a number of months before it was noticed (was a similar charge to my Fios home internet charge so didn’t look amiss). I’ve tried talking to both the phone help and the social media…
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Verizon cell service extremely poor 48306
Cell phone coverage in the north east corner of Rochester, Michigan is extremely poor and I can’t keep a call connected reliably. Luckily, I have WiFi calling, but that only works if we have power. Lost power again today and the one bar of cell signal was too weak to create a hotspot. I work from home and need internet.…
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Wireless tower down
We lost cell service in the vicinity of E Covey Trail in Scottsdale on Sunday. Tried to get a service call through customer service (chat and a call patched through the Summit Verizon store). Not fixed yet, after hours of chat and phone requests. Verizon, if you’re out there, please send a crew to fix your service.
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Why can't I email the (number)@vtext.com email address?
When I try to email the (number)@vtext.com email address from my work address I get a failure notice response #< #4.4.1 X-Spam-Firewall; delivery temporarily suspended: connect to smtp-bb.vtext.com[146.112.61.106]:25: Connection timed out> #SMTP# I have attempted to send to multiple verizon numbers and none of them appear…
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Phone arrived that no one ordered
A flip phone arrived today that no one on my account ordered. I was charged $0. I can't get anywhere on chat so I have to wait to call tomorrow. Anyone have any guesses?
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Mysterious data usage spikes??
Hoping someone out in forum-land can help me since VZW customer service seemingly cannot... I have been on the 10GB shared data plan (2 lines, me and my wife) for the last several years, and that has always been plenty for us each month... until now! Last month I got an email that I had run out of data with about 7 days…
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5GUW not working
Nashville area/West. Since approx Jan 26 2022. Verizon sent us the notification of 5GUW roll out on our account with auto enrollment and we have had issues with all 4 of our phones on our plan (2 Samsung 21's & 2 Iphone 13's). I spent 4 hrs + on the phone with support, resetting, rebooting, etc and then went to a Verizon…
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Never Received a Trade In Kit
Yes, I know there are other discussions on this subject but more is better until Verizon fixes this. I did a trade in at Costo last month. Costco told us that they no longer provide labels and that I needed to call Verizon. I did. Three times so far, as well as several chat sessions. I finally received a bag, but no…
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Verizon Trade-In issue
I was recently notified by Verizon that I was due for a free upgrade. I have been a loyal customer since 1999. I went to the store and told the sales person that I was eligible for upgrade and was just looking for the most recent version of the phone I had (S10), which was the S22. But then I was told that it wasn't free…
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95113 no service
I have worked in this office building in downtown San Jose since 2004 and used my cell phone multiple times per day. In the last 3 or 4 weeks I, and my co-workers, have been getting the message 'no service' daily. There has not been any changes to the building. There is no new construction in the immediate area. Certainly…
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Being billed per month for phone protection
I've just goten billed around $15 for either a warranty or so for my Iphone5s I'd like to cancel the warranty. Once purchacing my phone I was told I'd be billed per month for the warranty but the first month's free. I've lost the phone number I'm to call so I can cancel that protection.
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Activate kazuna etalk flip phone
How long should it take to activate ? Message “ we’re working on transferring your existing phone number to your new phone”. Has been displayed for about 15 minutes !!
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Spam Calls
For the first time in a very very long time I just got 7 phone calls today from spoofed numbers nearly duplicating my cell phone number, the only last 4 numbers change each time they call telling me my service has been suspended for suspicious activity. I can't take it anymore. Can't block them as they adapt and change the…
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Data doesn't work even with full signal
My phone will have full LTE signal and I won't be able to load apps or use the internet. It has been happening more and more recently. I want to be able to use the services I am paying for. This happens with my iPhone XR, my husband's iPhone 11, and our son's iPhone SE 2020.
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Verizon Customer Service is Lacking...
How can I send a private message?? I'm not getting support from Verizon like I should. I get different answers all the time. The Agents go against what the ads say. I don't like getting the runaround. How can Verizon go against their ads? I sent a copy of the ad, they still disagree. I can't get past anyone to give me a…
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trade in not processed and phone now lost
I traded in my phone for an upgrade and was to get an $800 credit. I have waited for a half of year now and I still ha ven't gotten the credit. The rep at the Verizon store said they switched trade in companies and they think this may be a reason my phone got lost. Nonetheless, they know they took my phone for a trade in…