Mobile Network (Archive)
MHS Customer Service Complaint
I would like to file a complaint for the amount of stress and disappointment I was put through over a defective mobile hot spot. Back in June, I went to a Verizon Store (non-corporate) to see what was wrong with my mobile hot spot (MHS) device. I told the service person that it would continually tell me no data was…
Verizon Network Issue
My phone keeps saying Extended or No Service all of sudden. Same thing is happen to all the other phones on the same plan in the household. Most are iPhone but one is a Samsung. We normal have good service and never had an issue until now. I’ve tried going airplane mode, resting my network, taking out the SIM card and…
Two price increases ($22 in 3 months), new plan is even more, payment/coverage issues... LAME!
These price increases are ridiculous. Approximately $10 in June for "surcharges" (discretionary for Verizon) and now $12 for grandfathered plans shown as "PLAN RATE ADJUSTMENT MULTI" and explained as "operational costs", all with no benefits. Aren't operational costs basically the same as the non-mandated surcharges? Just…
Never give me Trade-in credit
I have traded 3 phones last Apr but still nothing. I called Verizon customer center more 5 times then they answer that I will have credit next bill but still nothing. They sent me confirmation text message few times but it nothing changed.
dead zone 11372
I've been trying to report a dead zone in 11372 ( a 2 block area in Jackson Heights, NY). Calls get dropped when you are walking through. Cannot make new calls and can only sometimes text. I am thoroughly frustrated and angry. After repeatedly explaining that the problem was near - not in - my home, I finally got bumped up…
What is the VZ Wireless Mgt. Retiree Discount?
Would appreciate if you could post the VZ Wireless discount provided to Verizon Telecom Management retirees. When I retired in May of 2014 I was receiving a 50% discount off my entire bill. In January 2017 my bill reflected 25% off my plan only($40 which =$10) with no prior notification. No one has been able to confirm…
5g Get more vs old unlimited data plan.
Just wondering what's y'all thoughts on these plans my current plan is technically a 450 talk and text with unlimited data from like 2011 although they upgraded it recently to just unlimited talk text and data but it's still the old plan. I never switched because It was truly unlimited but it appears that this get more…
DON'T GET THE Z FOLD 3 - IMPOSSIBLE TO ESCALATE
I'm looking for some assistance to relieve me of the headache this Z Fold 3 is causing, if anyone has experienced a similar issue and found a way out let me know. It's very well known it has manufacture defects in the center fold of the screen (as I have recently discovered, and should have looked into prior to getting the…
Cell Service is Terrible
Same thing in New hampshire. Our service used to be great but within the past month or so it has been terrible. I have been a customer for a long time and have always lived in this area. Places where I used to have good service I now have little to no service drop calls are common now. It's not just me, everyone I know who…
Ticket Update/No Service at Home
I opened a ticket ten days ago regarding a lack of service at my home address. No one has contacted me since then. I chatted with an agent who said that the ticket was locked so they could not give me an update. Another agent tried to sell me a new plan. Is there any way to get an update? Honestly, on my last leg with…
Verizon trade-in credit issue
I traded in my iphone xr and my moms iphone xr for 800 dollar credit towards an iphone 13 pro. Mine went through (i.e. I was paying only around 5$ a month for 36 months for my iphone 13 pro) but my moms took a while and when I ultimately had confirmation that the credits will apply I wanted to perform a line seperation to…
Do blocked numbers still show up on usage?
If I blocked a number from a line on my plan, would it still show up on the My Usage page as a received text if they tried to text me?
Trade-in Issue Unresolved
Back in May I purchased a new iPhone as a part of a Verizon promotional offer link to the trade-in of my current iPhone. I returned the old iPhone as instructed, Verizon acknowledged receipt of it, but I have yet to receive my credit despite Verizon having the phone for 10 weeks now. I have chatted and spoken with…
Will verizon exchange a phone I am not happy with?
I did not get the phone last month 30 days ago. I bough my phone on 5/23. Location [removed] and I purchased it a Samsung J7 alsong with a new iphone with my wife. order numbers [removed] and [removed] Content removed per Verizon Wireless Community Terms of Service
5G Service
I keep hearing about this 5G expansion of Verizons and I suppose it may be so in metro areas, but when are we going to start seeing some improvement in rural areas like Burlington, KS. I would be ecstatic just to see more than two bars on 4g LTE. We have to keep wifi calling enabled most of the time to be able to even have…
Verizon Service in Pinecrest, CA
Since Memorial Day 2022, my iPhone indicates full bars LTE service in Pinecrest, CA; however, regardless of what the phones says, the service is totally unavailable. Every few days, around midnight it will come up for a bit. Prior to this time, I was able to access the network, video call globally, etc etc no problem. My…
UPS "LOST" VERIZON TRADE IN - NO HELP FROM VERIZON AT ALL
We traded in our old phones and purchased new iPhone 13's on March 19, 2002. The old phones were sent back to verizon via UPS box/label provided by verizon store the first week of April. On May 3, 2022, we received an email saying our trade in devices were not received, with a link to click on the return status. That link…
Promo Not Received Signed up for 5G Ultra Home Internet in May 2022
#SimpliSafe 8 Piece Bundle. #Verizon 5G Ultra Home Internet I am beyond frustrated. I signed up for 5G Ultra Home Internet at the end of May, 2022. A promo was included and confirmed by agents when I signed up via live chat. Not feeling completely comfortable taking their words for the truth, I screenshot my online…
Coverage map is complete fraud
Just moved to a new address. Checked the coverage map to make sure I would be OK, and the map showed total coverage of the entire area. In reality, there are a handful of isolated spots with coverage. Walk literally a few feet from any of these spots and coverage is lost. Absolute scam and consumer fraud.
5G turned on and now patches have 5G and the rest of the area has completely inadequate, unstable cell signal. Often not enough signal to support data
Customer Service
I contacted Verizon customer service today. I was calling to see if I could get a discount or credit on my upgrade fees.. The 1st person I spoke with offered me a partial discount but I had a hard time understanding him. I asked to speak with a supervisor to see if I could understand them better or get a full credit. I…
Trade-In Issue
I want thank Jazzmyne (Trade-In team) for resolving an issue I had with VZ that has been going on for over 7 months. She did an outstanding job fixing the many issues I was having with my VZ account. Furthermore, she helped me with another issue, not trade-in related, that involved a credit I was not receiving for a watch.…
One Verizon ID
I am a mobile and FIOS home wifi account holder. I attempted to link the two accounts for form a One Verizon ID and benefit from the mobile + home rewards. However, Verizon linked a previous account that has been disabled. Any suggestions on how I go about de-linking the disabled account and linking my active account?
Active Device Payment Plan - Cancel Service
I am making monthly payments on my Verizon bill for my iPhone 13 Pro Max. If I cancel service with Verizon, am I still able to continue making monthly payments (set up via Auto Pay currently), or will I be faced with paying the entire remaining device balance all at once? I'd imagine I am probably getting a discount on my…
Poor Cell Service + WiFi Connection
our Verizon cell phone service and FiOS Wi-Fi have been getting progressively worse for months and now are practically nonexistent. Dropped calls no one can hear us and we lose Wi-Fi signal every few minutes. I have called Verizon been transferred from tech-support to tech-support to tech-support and then dropped.
Why did my bill increase without notification?
This just happened to me. Here the crazy part in my situation: I had been paying 175/mo with a phone being paid off. Finished paying off phone, bill dropped $20. Now, after two months, they raised my bill by $20 for my unlimited plan as well. When I called the rep said I can get down to my target price by changing my plan.…
After storm reduced service and device location incorrect
I have a couple tickets for these items already, but wanted to ask the community if anyone knows a fix for these issues or ways to explain it better to support so it can be fixed. Okay so Friday we had a really bad thunderstorm that is three days ago from the date I am typing this message. The lightening was very bad.…
Weak signal in my new neighborhood
I recently moved and have found that we are lucky to have one bar in our neighborhood. Even if I stand outside away from the house the signal is non-existent and calls constantly drop. Is there anything that can be done to improve the signal so I can actually use my phone at my house? Works fine elsewhere in town. Here I…
Disable wifi on 5G router, configure in bridge mode
I have two questions about the 5G Home router: * Is it possible to disable the wifi on the 5G Home router and use an external AP? * Can you configure the 5G Home router to act as a bridge, e.g., if you want to use a wifi router? Thanks!
LTE Extender issues with cell tower handoff
I recently purchased and setup VerizonWireless LTE extender in my home. As long as I am within 25 feet or so, I can receive and start phone calls with no problems at all. When I get close to the drop off range, I get dropped calls or garbled speech and no one can hear me. I know it is a problem with the tower hand off but…