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The run around from verizon
These so called responses from verizon on here are a joke ChampaNovaMember 07-25-2022 11:25 AMSo yesterday i wrote this and right away got 2 replies acting like they were going to help me figure out a solution but nope the link they sent me led to a blank page and another reply saying im sending you a private message so…
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Internet service in an RV
I need internet service in an RV for family that will be living there while on my property. They will be streaming tv & movies and computer usage. Verizon reps said I need to purchase an Orbic jetpack which I did, but have had nothing but problems and have already used up data within a few days. They tried just watching…
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These so called responses from verizon on here are a joke
So yesterday i wrote this and right away got 2 replies acting like they were going to help me figure out a solution but nope the link they sent me led to a blank page and another reply saying im sending you a private message so we can fix this never happened. Verizon is a joke. This is my previous message On July 11th I…
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Trade In Submission ID Issues
Hello, I am at my wits end here. To preface, all of this was done with a sales rep over the phone. I switched over 4 lines from Sprint on 9-19, preordering the iPhone 13 Pro Max for all 4. I had 3 iphone 6s plus and 1 iphone 7 plus that were appraised for 400 each at the time. I did not know, and honestly could not have…
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Friends & family
why is there no link to changing my friends and family numbers?
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Dropped calls, poor service 06489
I have been with Verizon for many years and have enjoyed great service coverage until about 6 months ago. Calls are dropping at an increasing rate, we can no longer make calls from our home without using wifi calling, and there is suddenly very low to no signal in the 1-2 mile radius from my house. I thought this was…
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4G Service in Williams, AZ
Its still happening as of 2022. I have to drive into town most Fridays and Mondays when tourists all come to town and clog up the lines. Im surprised I find messages about this all the way back to 2015 and its still an issue. The zip code is 86046.
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$50 Restocking Fee - How to avoid for unopened device
I placed an order for a tablet/laptop online and changed my mind. It’s already shipped but hasn’t been delivered to me yet. If I refuse delivery of the package, will the $50 restocking fee be waived? Or if I accept delivery of the package but do not open any boxes and take it straight to UPS with the return label, will…
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Dropped Calls Waltham MA
Every day as I travel down Lexington Ave, Waltham MA from Rt2 (Spotty) south towards the center of town. No Service from Trapelo rd -Lake street. Yet the map is showing coverage. I have called to report this to no avail. I was wondering how do you report this and how do I ensure that If I Upgrade I will not find out I have…
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How do I file a formal complaint against Verizon?
After 13 months I have discovered that Verizon has been charging me $50 every month for a device payment plan on a device I do not own or have in my possession. They are charging me for an iPhone and all devices on my plan are Samsung devices. When I first called 2 days ago to inquire about the charge their automated…
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Horrible service
Verizon has gone to garbage!!! I use to brag how good Verizon was and now my friend and family members from t mobile get better service then I do. I use to have no problems at lake and mountains and now I can’t even get my phone to load anything or even send a text!!! Has anyone else experienced this too? I’m about to head…
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Newly Poor Service in 21015
Sitting in my chair in my office, I've always had 3-4 bars. My internet (when on the mobile network only) has been fairly fast. In the last couple of weeks, sitting in the same exact spot, I'm down to 1 bar and the internet is much slower. It appears to be around the entire Bel Air, MD area. Where can I report this?
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Where can you file a complaint about a store?
Where can you file a complaint about a specific store? The manager at the Verizon Wireless store on Jericho Turnpike in East Northport is so aggravating I found another store for my immediate upgrade purchase and then directed my office manager to figure out how to move all of our personal phones and work phones over to…
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Verizon 4G in williams, AZ is down again!
Thanks once again for your over priced, lack of service and connectivity. FIX IT!
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When will 4G LTE srvice be restored in Williams, AZ 86046? My network link has been down for 2 hours.
I can not connect to my remote network for over two hours ins zip code 86046. This occurs more often than it should and sometimes has lasted for days. thanks.
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degradation in service
Everyone has had a massive degradation in service. I have called in several times to customer support and provided lat long coordinates as well as intersections and was told that they in see no other calls or issues. The fact that you deny that there is a loss in service, is telling of your commitment to customers. I have…
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SWITCH22
I claimed the SWITCH22 rebate and here we are to no response (or just continuing to push me out further and further) Once my submission was complete Verizon marked it as invalid stating The line associated with this rebate requires an eligible device transaction.Eligibility Requirements: * Select 4G/5G Smartphones with a…
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How to reach corporate via phone for complaint?
I was promised a loyalty discount and come to find out it’s non existent. 3 days ago service in 3 zip codes around me has continuously failed and Verizon keeps closing the ticket because they say we are in a rural area and service is spotty anyway and didn’t check on anything. A good number of us in this area are disabled…
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poor customer service
TLDR: Verizon customer service is terrible, they use BOTS and don't actually care about fixing an issue, only selling you a new phone/service. Been trying to communicate with Verzion about a poor coverage area. They keep trying to blame my phone, or try to sell me some new service. Why would I pay more for service that…
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Multiple Trade-Ins, Confusing Return Process
I have searched on the community, and this seems to be a recurring theme. Within the last month, I made three phone purchases on my account, with three trade-ins. Two of the purchases were made in June (online) under the same order, the other was made in July. For the June orders, the devices were shipped separately, and…
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Verizon Taking away our Customer service
I don't understand why Verizon took away our customer service weekends and after 5:00 p.m. When my husband and I signed up we were promised we would have 24/7 Customer Service. Not to mention, they did now tell us ahead of time. How do others feel about this? please respond. Also I am looking for another provider. Any…
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Horrible agents Horrible Service
Since there is no formal complaint method (not surprised) I just wanted to post that I’m breaking up with you. I’m tired of the long response times with agents only to get little to no answers. I’m tired of the passing the buck and it’s not our fault mentality. Goodbye.
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36 month only financing
I went to buy a new phone on a $700 promo yesterday and found the only option to be a 36 month term. 24 and 30 month options are gone. This is irritating because Verizon is locking people into three year contracts (yes, they’re contacts) and spinning it as “you can have a lower device payment”. I liked the 24 month terms…
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Why is my order taking forever
I purchased a new iPhone with two day shipping expecting to get it at least by Saturday and it’s still in processing after two days...Why am I being lied to about this? I could have purchased the phone elsewhere for the same price and it could be here by now? Not to mention being on hold for over an hour each call too have…
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Poor customer service and lack of sympathy
Today I have spent over 4 hours going back and fourth with assurion and Verizon. The customer service was horrible and they lacked compassion for the situation. I have multi device protection which is completely horrible for people with multiple lines unless you want to pay a lot of money to cover all your devices. I was…
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Wifi Calling won't work
I have wifi calling enabled in settings, and I have even troubleshooted by testing where there is zero cellular LTE reception (in a shop under a steel roof) but yet perfect full bars of wifi signal inside. So perfect test of wifi calling. VoWifi is enabled, and when inside there, my top icon bar on phone shows zero regular…
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Network Outage at Chicago Midway Airport
Limited or no network coverage tonight at Chicago Midway airport. I don’t know how to tell Verizon this directly, because no support tree has an option to report bad network or network outage but: VERIZON DOESNT WORK AT MDW TONIGHT
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Dead Zones
Is it just me or are there dead zones getting worse? I have been a customer of Verizon since before they were Verizon (anyone remember AirTouch?). I have always been able to say that I don't have signal issues. All of a sudden, there is a several mile stretch of a dead zone during my commute to and from work that in the…
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Downgrading my plan
Hello, I am enrolled in the $45 plan (4 Lines) and I have a $30 discount on my fois. Will I lose this discount if I downgrading my plan to the unlimited $35?
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Why has service diminished?
Service around our town zanesville Ohio has really gotten poor in several spots and all Verizon says is that they know and closed the case? My bill goes up but service goes down - others having same issue?