Mobile Network (Archive)
Escalate a billing complaint
When I canceled my services and switched wireless carriers, a tablet on my line was not canceled and the price increased and was charged for a number of months before it was noticed (was a similar charge to my Fios home internet charge so didn’t look amiss). I’ve tried talking to both the phone help and the social media…
Verizon cell service extremely poor 48306
Cell phone coverage in the north east corner of Rochester, Michigan is extremely poor and I can’t keep a call connected reliably. Luckily, I have WiFi calling, but that only works if we have power. Lost power again today and the one bar of cell signal was too weak to create a hotspot. I work from home and need internet.…
Wireless tower down
We lost cell service in the vicinity of E Covey Trail in Scottsdale on Sunday. Tried to get a service call through customer service (chat and a call patched through the Summit Verizon store). Not fixed yet, after hours of chat and phone requests. Verizon, if you’re out there, please send a crew to fix your service.
Why can't I email the (number)@vtext.com email address?
When I try to email the (number)@vtext.com email address from my work address I get a failure notice response #< #4.4.1 X-Spam-Firewall; delivery temporarily suspended: connect to smtp-bb.vtext.com[146.112.61.106]:25: Connection timed out> #SMTP# I have attempted to send to multiple verizon numbers and none of them appear…
Phone arrived that no one ordered
A flip phone arrived today that no one on my account ordered. I was charged $0. I can't get anywhere on chat so I have to wait to call tomorrow. Anyone have any guesses?
Mysterious data usage spikes??
Hoping someone out in forum-land can help me since VZW customer service seemingly cannot... I have been on the 10GB shared data plan (2 lines, me and my wife) for the last several years, and that has always been plenty for us each month... until now! Last month I got an email that I had run out of data with about 7 days…
5GUW not working
Nashville area/West. Since approx Jan 26 2022. Verizon sent us the notification of 5GUW roll out on our account with auto enrollment and we have had issues with all 4 of our phones on our plan (2 Samsung 21's & 2 Iphone 13's). I spent 4 hrs + on the phone with support, resetting, rebooting, etc and then went to a Verizon…
Never Received a Trade In Kit
Yes, I know there are other discussions on this subject but more is better until Verizon fixes this. I did a trade in at Costo last month. Costco told us that they no longer provide labels and that I needed to call Verizon. I did. Three times so far, as well as several chat sessions. I finally received a bag, but no…
Verizon Trade-In issue
I was recently notified by Verizon that I was due for a free upgrade. I have been a loyal customer since 1999. I went to the store and told the sales person that I was eligible for upgrade and was just looking for the most recent version of the phone I had (S10), which was the S22. But then I was told that it wasn't free…
95113 no service
I have worked in this office building in downtown San Jose since 2004 and used my cell phone multiple times per day. In the last 3 or 4 weeks I, and my co-workers, have been getting the message 'no service' daily. There has not been any changes to the building. There is no new construction in the immediate area. Certainly…
Being billed per month for phone protection
I've just goten billed around $15 for either a warranty or so for my Iphone5s I'd like to cancel the warranty. Once purchacing my phone I was told I'd be billed per month for the warranty but the first month's free. I've lost the phone number I'm to call so I can cancel that protection.
Activate kazuna etalk flip phone
How long should it take to activate ? Message “ we’re working on transferring your existing phone number to your new phone”. Has been displayed for about 15 minutes !!
Spam Calls
For the first time in a very very long time I just got 7 phone calls today from spoofed numbers nearly duplicating my cell phone number, the only last 4 numbers change each time they call telling me my service has been suspended for suspicious activity. I can't take it anymore. Can't block them as they adapt and change the…
Data doesn't work even with full signal
My phone will have full LTE signal and I won't be able to load apps or use the internet. It has been happening more and more recently. I want to be able to use the services I am paying for. This happens with my iPhone XR, my husband's iPhone 11, and our son's iPhone SE 2020.
Verizon Customer Service is Lacking...
How can I send a private message?? I'm not getting support from Verizon like I should. I get different answers all the time. The Agents go against what the ads say. I don't like getting the runaround. How can Verizon go against their ads? I sent a copy of the ad, they still disagree. I can't get past anyone to give me a…
trade in not processed and phone now lost
I traded in my phone for an upgrade and was to get an $800 credit. I have waited for a half of year now and I still ha ven't gotten the credit. The rep at the Verizon store said they switched trade in companies and they think this may be a reason my phone got lost. Nonetheless, they know they took my phone for a trade in…
Service issues when in another state.
I just traveled to Los Vegas. When there I get 1 bar and very bad service, could not even connect to navigation apps. Spoke to someone else there, that lives in Vegas and had verizon on the same apple phone. They have no issues and their service was working while standing next to me. What is going on Verizon, Why am i…
Disconnected After Making Arrangement
I have been dealing with this for months. I have 7 lines and I have made arrangements with financial services with automatic scheduled payments. They have multiple times went on to send me messages that if I didn't pay the full amount due that day I would be disconnected. Last month they went ahead and on top of taking the…
3g Replacement Program
I have a 3g flip phone and have read the Verizon FAQ page about sending free 4g replacements. I think any of the phones Verizon is sending will be fine for me, a few quick questions: 1. Is there any reason to expect that I would NOT receive one of these phones? 2. Will Verizon send me an email when the phone has been sent,…
Disney+ hours wasted for months on phone to get cancelled , still no refund and still getting billed
I've spent hours on the phone with Verizon for 3 months in a row now for a cancelled Disney+ service that they keep billing me for , even though shows no add-on on the web page and app. Even had the Verizon rep three way in a Disney rep to help and they confirmed it's cancelled on their end , Verizon continues to bill and…
Self serve device mgt DOES NOT WORK
Why does VZW claim you can manage devices online when you really cannot? Since COVID, VZW has drastically cut back call center support in favor of customers supposedly being able to manage devices online and / or in the app. IT DOES NOT WORK! (I only have iPhones, but that should not matter.) Last night I needed to move…
Heathrow FL 32746 Horrible coverage
Moved into a new office a few months ago in Heathrow FL 32746 and now have -105dbm to -120dBm signal all day inside & -95 to -100dBm outside... Missed txts, missed emails, no streaming, very poor service...Very frustrating since I recently upgraded to Unlimited and can't use it.
Brand New Customer, regretting it same day?
My birthday is tomorrow and I thought hey maybe I'll finally switch to a company with better service as a little treat to myself, so I took myself and my elderly father over to a Verizon company store and spent a few hours getting us set up with two brand new lines. Two hours after switching to Verizon I no longer have any…
Fraud and False Advertising - How Does Verizon Continue to get Away with This??
So yesterday my son attempted to upgrade his phone which was eligible for an update. As he went through the process he selected a phone (out of the many many options) that was advertised as Get it Free. Online Only. When he finally got through the process, there was no credit for his phone and the phone was not free. We…
Dropping calls/poor coverage
My calls are constantly dropping or poor connection. I have to ask the person on the other line if they can hear me. I switched to Verizon 7 yrs ago because they had excellent coverage, great customer service. But I’m really getting tired of poor connection and coverage. I don’t want to go back to T-Mobile but I just might…
Phones became not registered
Two of the phone lines in my family plan became non registered today, why? These are not new phones, both have been connected for years, but suddenly this morning not registered.
Can’t recieve calls
I can’t recieve calls and this has been going on since I transferred from one Verizon account to another one. I’ve spent 80+ hours at Verizon and all they do is a quick fix. They have replaced my iPhone 13, rebuilt my line and tried switching plans. This is absolutely unacceptable. I’ve missed really important calls and…
Call Filter Block Level Setting
This is such a simple thing, but I am not sure what Call Filter Spam Filter option to choose. I want to choose the one that filters the most calls. I can read the choices either way. All spam calls - any number IDed as spam. Does this block the most calls or the least? I can read it either way. Only fulled id'ed spam…
Upgrade fee fraud?
Is this fraud? I can see (now) that Verizon has an upgrade fee -- outrageous as it is to label less service an 'upgrade' -- but isn't it illegal or fraudulent to hide it? I bought my new phone (after 5 years with my old phone and 15 years with Verizon) at a Verizon store. Not only was I not told about an upgrade fee, but…
Coverage issues
Have been a Verizon customer forever. We have noticed since we have upgraded phones these past two years (a 12 pro and 13) and the induction of 5G, The service has basically gone downhill. We only have good service if outside. And forget using any internet if needed. If we go to a restaurant and have to scan a code for a…