Mobile Network (Archive)
Apple Music free
I am grandfathered in to free Apple Music on the play more plan. Am I able to get the free Disney bundle without losing my free Apple Music? Thanks
iPhone 11 $800 Trade In.
I’ve been wanting to trade my iPhone 11, but have been on vacation. The previous deal was for $800 towards the 13. Now I can only get $440. This deal was just posted when I looked last week. Anyway for a loyal customer of ~20 years to take advantage of this?
rep save I can save 50.00 and change my plan and bill went up over 100.00
No DNS
When I am at home not on WiFi but mobile data. I get a Android System message that says the mobile network has no DNS. My internet is also so slow. What is going on I am just outside of Orlando.
POSITIVE customer service feedback
Hi - I wanted to write to tell you what an awesome job Aneta B did from the Colorado Springs office on our order [Removed]. We had run into some cranky reps at the local store, so I got back on the phone and was lucky to connect with Aneta. She took complete care of us and it took her over an hour to get all the tasks done…
5G Get More - Disney/Apple/etc -- how does this work if you already have that service?
I subscribe to Disney+ bundle with Hulu (no commercials) and ESPN+. It is $19.99/mo Now with the Verizon 5G Get More plan, it seems like I can't take advantage of the included Disney/Hulu/ESPN bundle unless I want to see commercials on Hulu. Is there no way to "upgrade" this so I can pay a little extra to not have…
Horrible company
I will be filing complaints with the FCC and BBB. First off y’all’s customer service reps need to be better trained and they don’t know . I was convinced to sign up for the multi device protection program because I have 9 lines and 3 boys. Well I was not informed of the 3 line limit but just that I had 9 claims. Went to…
Port out refusal
i have been trying to get mverizon to allow me to port out my numbers. they refuse to port them. i cannot afford my verizon services and 2 ofg my three lines are my parents lines and they cant lose their numbers they have had for years and years. the FCC says no carrier is allowed to refuse any port regardless of a past…
Verizon customer service is the worst
I have always had major issues getting an actual agent on the line. Most of the time when I am calling customer service it is because the issue cannot be addressed it through the automated system yet Verizon goes through major extremes to keep you from actually talking to somebody. I am so sick and tired of money hungry…
Cell Service In and Out??
The cell service seems to be glitching for everyone I know in our area and beyond. It keeps going down. Why?
Automatic Plan Changes
I received email from Verizon stating I would be automatically switched to new plans by March 24th. My current plan is the old Play More plan which includes Apple Music. The new Play More plan does not include Apple Music. Does this mean I will lose my Apple Music or be forced to pay an additional $10 per month to keep it?…
I just got a text from Verizon (I think) about me now having a personal hotspot on my 5G Start account. I am in a family plan.
I just got a text from Verizon (I think) about me now having a personal hotspot on my 5G Start account. I am in a family plan. The main person has a better plan (the one with free Disney+). My hot spot is 5GB a month, but I cannot find any info about it on the web. Is it real?
Coverage in SW Champaign Illinois
In Illinois , Champaign. 61822. Coverage in our neighborhood is almost non existent. It used to be not very good at times, now my ability to text, both send and receive has deteriorated. Can not use text for dual factor authenication. The coverage, while never very good has definitely begun to get worse in past 2-3 months.…
spamming and cramming
I recently discovered that I have been charged $19.99 for Unlimited Cloud on 7 lines since January 2021. We did not authorize the addition. Verizon indicates that these charges were initiated by us when we were communicating the deleting of a line for an elderly family member that could no longer use the cell phone. 1)…
Cell tower plans
Are there plans to add a tower to the Elm Grove, LA area? (Zip Code 71051) Many people live in the area that is surrounded by towers 7 or so miles away. Very poor connection, if at all. Please advise.
Re: Why does my service terrible all of a sudden
It is now March of 2020 and my wife and I have both been having connectivity issues with our 6s's that we've never had before. We always use 3G as the battery lasts longer. Calls sound terrible, texts often won't go through for hours and then we get all of them at once, sometimes iMessages will send, sometimes they send as…
signup for google voice
I tried to signup for google voice number but its shows an error that this number can't be used for a google voice number.
No Service But Owe on Phones
My dad, brother, and my self are on a Verizon plan. My brother and dad recently upgraded phone however my brother and I live in FL and out service for about a week and a half has been unusable. I also found out my dad who lives in TN hasn’t been able to use his phone when he’s gone for about a month because of connection…
One of the WORST verizon experiences
Hello ! Ever since I have signed up for Verizon it has been one thing after the other . The first time I had an issue - everything was sorted and figured out in a timely manner . The second time - it took longer and I was still left with unanswered questions as to why I was being charged more . Then the last time was…
Full Bars of 4G LTE but Inconsistant Internet Connection
Been having the same issue this week. Even though I'm not at full bars, I have never had issues being able to play video or music, now I can't even use duolingo. I have unlimited data so its shame that my money is going to waste. Tried resetting, airplane, switching signals, basically all the simple troubleshooting…
Outrageous Technical Support Service
On Saturday, June 13, I had the most ridiculous experience with Technical Support. After hours and hours, 3 1/2 to be exact on the phone with Tech Support I was told to finish backing up data and they would call back in an hour. They gave me a time 2:20 and never called back. I then called them back and got a Tech Support…
Am I being throttled?
Hello all, I have an old plan, it is the single smartphone 5GB plan that if I go over 5GB I am charged $10 for every additional GB. I am a light user and often to not reach 4GB. Lately, my data service has been so slow it's not useable around noon or the early evening. When this is happening I always have at least 3 bars…
Need more bandwidth in my town.
I live in a tourist town that doesn't have enough network capacity in the summer and fall months. The population swells from about 4k to over 20k in the peak season. Often you can't do anything over cellular except text because the network is so bogged down. People go from wifi to wifi. (It's fine in the winter.) Verizon…
Trade-in issue
I recently tried to participate in the trade-in promotion. I bought a new phone and picked it up at the store. I tried to trade my phone in there but the rep said I needed to mail it in and a box would be provided. I received the pre-labeled box and returned the phone two months ago. Now I received my bill and the credit…
Does Verizon plan on putting Nationwide 5G on every tower and 5G C band on every tower too ? If so what will be the timeline?
Is this email legit?
I'm a postpaid customer with a current account in good standing. Today I received the below email. I called the number and asked if this is an old account, but they can't locate it and they said no emails have been sent to my email address today. If this email is legit, how do I make payment when they only provide the last…
Terrible Data and Call Reliability in Montgomery County, Maryland
I live in Montgomery County, Maryland - a large and populated suburban county just outside of Washington D.C. For some reason, Verizon's service is awful nearly everywhere in the central and northern parts of the county, such as Gaithersburg, Germantown, etc. You can be at a large population center full of shopping,…
Verizon does not guarantee service inside any buidling?
I have been having problems with poor service within and outside of my home for the past 3 years. Poor connectivity, dropped calls, static, unable to hear the other party and inability to access the internet and use my data. In trying to trouble shoot this with Verizon I was informed Verizon does not guarantee service…
Activating 5g Moto Mod
I'm having one heck of a time trying to activate a 5g moto mod. I already have a 5g unlimited plan, and when I click the thing on a moto z4 the auto activation fails every time. Verizon tech support is totally useless, heck I never spoke to a single person that knew what a moto mod was or that it had a sim card. I did get…
Disney+- one account per line or per account
I have six lines on my account and upgraded three of them to include the Disney bundle. Like everyone else, I’m disappointed to find out that I only get one. I’m considering splitting my account into three accounts with two lines each, but with Verizon’s billing it’s difficult to tell if I’ll end up losing money, like if…