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upgrade from s8 to s22
I have an S8 now and would like to upgrade to an S22. When I look at doing that it wants me to upgrade my data plan to 5G which costs more. I would like to buy my phone and keep the data plan I have now. I know it does not have 5g but really don't care about the speed. Not worth the price. I mostly use my phone at home on…
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Trade in Issue ongoing since 2021
Good Afternoon, My family and I have been customers of Verizon since prior to 2007. This past December, Verizon had a promotion to get the newest iPhone for free with our trade-in and upgrading to unlimited data. We were excited to hear this and pursued this deal. On December 31st, 2021 at 1:12 PM CST, I personally mailed…
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Verizon Discounts
Does Verizon give discounts to Federal Civil Servants? I am a retired Civil Servant and am wondering.
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Unlock Phone Request
I would like my phone unlocked earlier than the 60 day wait period. Due to inaccurate information received, I would like to try T Mobile’s free trial period.
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Lafayette TN Cell Tower
There is a single cell tower in Lafayette TN 37083. They have been working to upgrade the tower to 5G for the past ~9 Months. Since their start there has been bad service on calls. The signal strength is fine but all calls are broken up or sounds robotic. I have over a dozen friends with Verizon and all have the same…
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4G Replacement phone
Ten days ago I got an email about Verizon sending a replacement for a 3G phone on my account. I was wondering when it will be sent, and will there be any kind of tracking number assigned to it? There is so much mail theft in the area where I live, that I am afraid it might be stolen. The email said it would automatically…
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Lied to by Sales Rep
I was due for a phone exchange so I went in to the Verizon store (Newberry Rd. Gainesville, FL.) to see what was available. I have always been an Android user and my wife prefers Apple. Since she usually had better connection service than me I decided to try the iPhone 6s+. There was no price on the phone but the card said…
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Lied to by Customer Service
Here's a story ... 09/28 - Verizon's glitch for upgrading unlimited data users and allowing them to keep unlimited data is going strong and I decide to pre-order a Galaxy Note 3. I have a receipt stating that I would retain unlimited data in my features list. 09/30 - I realize that delivery of the unit would happen while I…
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Continue to be charged for devices I never received
In August of 2021, I attempted to purchase two devices on my account (Dale ****, main phone number ****). The order number and location are as follows: #: ****; location E24700. Part of this order included two new device payment plans: * An Ipad with the follow device payment agreement number: # **** * An Iphone with the…
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Poor coverage in area (Natatorium, Boise, ID)
Hello: The coverage at our outdoor city pool (Natatorium) has consistently been very poor (1 bar) - so poor that I cannot access social media or stream music from my Galaxy phone. 1811 E. Warm Springs Ave., Boise, ID
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Death of Account Manager, Failed to get Manager Access
Our Account Manager died a while ago, and while the phone line has been disconnected none of our accounts with lines have Manager Access, and despite many attempts both over the phone and twice in stores, no one has successfully solved the problem in months. We've had no control over the account, the only thing that…
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Exceptional Customer Service!
Today, I spoke to Ms. Quentel from Verizon Wireless who helped me out with her diligent investigation into my upgrade purchase back in February. Fortunately, I was transferred to her to cancel my 20+ years of service with Verizon. Prior to being sent over to her, I spoke with internet sales (Britney) who was not privy to…
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Verizon "cancelled" my order but my order status still says "in progress"
I placed an order just hours ago, and even if I addressed the problem within a minute of receiving the confirmation email, verizon does not cancel the order! verizon customer service is bots only, via chat. Long story short - I selected gift card as a form of payment, and when I completed the order, the email I received…
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Why is my service so spotty?
I usually have great service at work, but over the past few weeks my (phone) (not web connection calls) calls cut out about every 10 seconds in a conversation. It's as if every 10th word drops. I've tried disabling "wi-fi calling", but the same result. I have a suspicion, if (Verizon) can confirm. I live in a very popular…
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Worst Service Ever
Just joined and this has to be the Worst service ever. Never have more then 2 bars. Plus loss of connection at times. Didnt expect 5G because of where I live. I did expect a solid 4G connect like I had with my other Service provider. I changed to Verizon because they acquired Straight Talk. Never had a problem with…
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Unauthorized access
I have had unauthorized change made on my account by a local Verizon store and now cannot get my phone unlocked
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Terrible Reception / Signal Northern WI
I live in the Milwaukee area but have a cottage in northern WI, zip code 54462. When I am up there I have 1-2 "bars" of service, but my ability to text and use data is very hit or miss. For example, this weekend, a holiday weekend, I could not text or use data at all. It is hilly, but I'm not talking mountains of anything.…
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Re: Need customer service help
My son's phone was stolen so we suspended the account. He received a new phone and tried to activate. First time the ime number was wrong. Then we found that number. Many phone calls with different representatives who would walk you through all these steps and tell you to turn it off and back on. He turns it back on and…
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Any word on improving cell service in Castlerock, CO?
Castlerock has had historically bad service in Castle Rock, CO (seeing posts going back to 2018). Are there and future plans to improve? I recently moved to the area and don't get 4G+ connection when driving around town 95% of the time. It's a hilly area with trees but that shouldn't be a barrier in 2022. #castlerock…
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Verizon has essentially stolen my trade in. I'll be switching to a different carrier as soon as I can.
I traded in an in old phone last Black Friday (about nine months ago) as part of a promotion, where there was a Black Friday promo plus getting credit back for a trade in. I never heard anything back after they received my phone, but they charged me for a promotion buyback as if I had never sent it in. I have since talked…
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Does Verizon value its customers?
I typically don't write reviews or contribute to threads. I will read through them and use useful information when need be. The term valued customer means nothing anymore. After my experience, I'm starting to believe the lack of concern is intentional. You get forced into frustration, you quit fighting, and keep paying…
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Discount Guidance Request
I would like to mention a concern one more time, please. We do like our phones and cell service with Verizon, but we were misled when we signed up in that we were told that we would get discounts. The Verizon store employees as well as a Verizon agent by phone said that we would get an over 55 years old discount. We were…
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$10/Line discount with Verizon Credit Card
Been trying to get all my facts straighten out before I apply for the Verizon Credit Card, it sounds like it's a card with really awesome rewards/benefits, but need to be 100% on on the $10/line discount that specifically is applicable to me and perhaps to others as well. Can't seem to find a concrete answer so I figure…
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5G UW coverage - Verizon lies!!!
My area, according to 5g coverage maps, should have UW (band-C) but none of that exists. Checked two different phones, walked many streets which according to Verizon have UW coverage, but none of that is avaialble. Who/how do I report this issue? This is huge misguidance and straight lie to customer or potential customers.
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Disconnected After Making Arrangement
I made a payment arrangement last week, March 12, 2021, paid an amount that day, and set up my next payments through April 26, 2021. Yesterday, March 20, 2021, my service is disconnected without warning. I get through to a Verizon rep and they tell me that my arrangement set up with a live rep didn’t protect me from having…
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What is domestic roaming?
What is roaming? If I turn on roaming and I am in the United States (and say i "roamed" data), do I still pay fees, or is it only outside the United States? Sorry but roaming is explained well outside for when outside the US (Canada,Mexico,etc) but doesn't say anything about roaming in the US.
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Bankruptcy Surrender
I am beyond sick of dealing with this company. The phones are crazy, the service isn't great and the customer service is absolutely horrible. I filed bankruptcy in November. Received an email from Verizon saying I could surrender my phones and contract with my bankruptcy. Call the number and speak to the bankruptcy…
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Iphone 13 promo
I was offered a iphone 13 with a trade in of device. We made the deal but i didnt trade in the phone yet. Later on i exchanged the iphone 13 for a 13 pro max. I went to trade in the phone that i have later on and they couldnt do it because they right amount of money they promised for the trade in was incorrect. Has anyone…
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Tower issues
I am having Verizon tower issues in my town of Mitchell, Indiana 47446. Mitchell, Indiana 47446- has 2 Verizon Wireless towers in the town. According to antennasearch.com One is on old HWY 60 W Second tower is at 201 West Mississippi Ave Mitchell In The distance between the two towers and my residence is 0.9 miles and 1.1…
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Setup two "call me back" sessions with Verizon; no return callback
Scheduled two "call me back" sessions, and, both times, was blown off. Apparently, after being a customer for over a decade, I'm not worth your time.