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How to upgrade phone without account manager
I'm asking this for my girlfriend, who has a messed up family situation right now, but wants to upgrade phones. Under Verizon's new policy, in order to upgrade phones, an account manager must be present. Well the only two account managers on her plan are her mother, and former step-father. Who both have restraining orders…
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Any outage in Savannah, GA? I can't find any info online.
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Fed up with Verizon's continual incompetence and unethical practices
Do I have to take legal action? What other options do I have? We have been reliable Verizon customers for many, many years, with numerous lines, but I'm at my limits. I can't keep wasting time and money on Verizon's incompetence. After MANY hours on hold, texting, phone calls, repeating myself, I don't know what else to…
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Trade-in Return Label
I received my new mobile device with a bubble wrap envelope to return my trade in. Its very confusing because it came with my new phone and I'm questioning whether the return label that also came with it is if I want to return my new phone or if its for the trade in. I was expecting there to be the submission if on the…
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So far, EIGHT hours with Verizon Customer Service!
I have spent eight hours on the phone with customer service and I get a different promise or answer every time. Yesterday, after an hour, they said they'd look into it and call me right back and just never did. Today I'm told that I have to call back every month and ask for the promo credit to be applied. RIDICULOUS! is…
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block numbers
How do I stop one of my phones from contacting a number I have blocked I don't want any contact between my phones and this person
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Getting no where
I decided to upgrade my phone to the Samsung S22 Ultra and had to upgrade my service to the 5g plans. All good, ordered phone, got it , sent in the trade in and got my $800 credit applied. All was pretty smooth. Went to upgrade my son’s phone. Got phone order ready online, but the trade value was showing $10 instead of the…
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Weak Signal
I have a minimal VZW signal outside - not enough for a professional install of a signal amplifier for the inside. Are there any plans for expanded coverage in my area? AT&T has a strong signal but I have been with VZW for 25 years. Zip is 28104 Wesley Chapel NC - Streets - Waxhaw Indian Trail Road / Linden Glen Drive.…
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Dead Zone Geismar, LA
I have notified Verizon Customer Service multiple times about dead zone. Once you turn on to Highway 3115 off of Highway 74 in Geismar, LA. This has been an issue for months and nothing has been done about it. The dead zone lasts all the way down 3115 to the levee. There are multiple plants down this road and a large…
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Service in our area has declined
Like other posters on this forum my family is all noticing a significant decline in service. We are in 01982. We've each had the same phones for a while and there has been no change at our house. What is going on and when will this be fixed? We've been loyal Verizon wireless customers for years, BECAUSE of better coverage.…
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Empty Box delivered FedEx - Package contents stolen - Verizon denied the claim
This happened to me today. The carrier was FedEx. I immediately reported the missing phone to Verizon. They opened a ticket and said I should wait to hear from them about any further action. It hadn’t occurred to me to report it to the police. I guess it can’t hurt!
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3-4 bars lte no data at certain hours
We trace full time in our truck camper. We have Verizon Unlimited plan and pay extra for hotspot option. We are frequently in areas where we have no data in spite of having 3-4 bars lte. We will have data at certain times and then suddenly it cuts out. This is very frustrating and we have found no solution. We have been…
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Number transfer PIN request stuck on "please wait while we process your request"
Hello Folks, I am trying to generate a number transfer PIN through the web site but have been stuck on a "please wait while we process your request" spinning wheel of death. Waited for 15+ minutes and attempted several times to generate the PIN again with the same result. I can't generate this PIN via the phone because…
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prepaid
verizon prepaid is utter and complete F**********************************g trash. they will throttle you into oblivion if there is literally any 1 single person on the network that isnt prepaid. using prepaid dead of night, not a soul walking around 5 bars- cannot even search google because it times out. literally not…
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Payment
My employer want to start paying a portion of my monthly bill. How can I set up auto-pay so that 2 different accounts are used?
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Unfair pricing by store when changing plans
I went in person to a Verizon store to see about changing my plan I was told my plan would only be $107 a month. I get an email that says something totally different. Why is it when you go into the store they are not honest about the total price which includes tax etc. why do I not receive a 21% discount because I work for…
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Weak signal at home
Our family relies on our Verizon phones and hotspots for 100% of our Internet needs as that is the only option where we live currently. We struggle with signal strength constantly. Is there a way to at least request that another tower be put in near our location? We don't live in the middle of nowhere either, there is…
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Cell Phone Coverage Sudden Decline
Not sure where to even begin, but over the past few months we have noticed horrible cell service when we're in our home. Like, one bar/frequently dropped calls level bad. I've read the "it must be something to do with your house/construction in your area" explanation but nothing has changed with our home and there's been…
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Ongoing MMS Chain Text Problem
This is an ongoing problem that I began to experience while using the Samsung Note 4 and continued with the Samsung Note 8 and now the Samsung Galaxy S22 Ultra. After sending a series of chain MMS texts, 5 contacts each received 11 images, I can't send 1 MMS text to anyone. I tried rebooting my phone, which changed…
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Can’t finalize setting up Apple Arcade
Chose the option to use my free 6 months of Apple Arcade, & the last step is to select your #, to have a link sent to you to finialize setting it up. But every time I choose my # & submit it.:: it doesn’t go through and alerts me that there was an issue try again later
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Account Transfer Stuck Pending Order -- No help & different answers
Hi, I'm trying to transfer my number (Verizon) to my husband's account (Verizon). We completed all the steps and everything said it went good on both ends. Well, the number transfer never went through and now my account is stuck and is ineligible for transfer due to a pending order. I have called customer service, the…
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Customer Server
Good afternoon, I am so so very upset with Verizon's customer care! I only wanted to upgrade my phones (2) today. The rep advised me that I needed to pay the balance of my old phones off ($29.64 X 2 phones) no problem. I opened my app only to find I only owed 29.64 for one phone, I agreed to pay that and then he tells me I…
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Service Degrading in South Florida. 5G is more like 2G
Service in south Florida seems to slowly (been going on awhile) going in the wrong direction. First it was data being considerably slower then it used to be but at least usable, now its plain unusable at times with calls dropping regularly. This happens with full reception. So we will have 4 full bars and not be able to…
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Teacher discount never applied
I verified my ID on the website provided, and I just noticed, it was never applied. Please advise.
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Poor Service
We moved to a house in Brentwood, TN and have awful service (37027). Considering switching to T-Mobile
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Slow Data Speeds
We lost internet and had to use cellular data on our iphones. We couldn't even load emails or webpages. Has anyone else having slow data issues? Have you been able to find a solution? We've done all the troubleshooting steps outlined to try and correct the issue, but haven't found a solution yet.
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Has any one ever did the math on your recipes from verizion store?
So I bought 2 phones apple and samsung. And never got a copy of my recipe ok. Well i kept kept getting this he feeling like I got So I went down to the store to get a copy of my purchases to see what everything playect. So I do the math and this weird number pops up and guess what it's not the subtotal there us 109 missing…
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bogo deal spring 2021
I left Sprint last year after using their service for more than 20 years. When I signed up as a new Verizon customer I wished to take advantage of their buy one get one free offer. I was told that I could pay over 24 months or pay outright for the phones and there would be no difference in doing either. I was also told I…
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Will a Verizon Company Store install my screen protector on my Verizon phone?
I went into a Verizon company store to purchase a screen protector for my new Verizon Prepaid Samsung Galaxy J1. The assistant store manager helped me and after looking in the storeroom for about ten minutes came out and said that they did not have a screen protector for my new phone. I asked if he could check other stores…
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Scheduled callback isn't functioning
I've had 3 scheduled callbacks that call and then just dropped after I was on hold for 7-10 minutes. Been trying to get a human for hours now. What's going on?