Mobile Network (Archive)
Unauthorized access
I have had unauthorized change made on my account by a local Verizon store and now cannot get my phone unlocked
Terrible Reception / Signal Northern WI
I live in the Milwaukee area but have a cottage in northern WI, zip code 54462. When I am up there I have 1-2 "bars" of service, but my ability to text and use data is very hit or miss. For example, this weekend, a holiday weekend, I could not text or use data at all. It is hilly, but I'm not talking mountains of anything.…
Re: Need customer service help
My son's phone was stolen so we suspended the account. He received a new phone and tried to activate. First time the ime number was wrong. Then we found that number. Many phone calls with different representatives who would walk you through all these steps and tell you to turn it off and back on. He turns it back on and…
Any word on improving cell service in Castlerock, CO?
Castlerock has had historically bad service in Castle Rock, CO (seeing posts going back to 2018). Are there and future plans to improve? I recently moved to the area and don't get 4G+ connection when driving around town 95% of the time. It's a hilly area with trees but that shouldn't be a barrier in 2022. #castlerock…
Verizon has essentially stolen my trade in. I'll be switching to a different carrier as soon as I can.
I traded in an in old phone last Black Friday (about nine months ago) as part of a promotion, where there was a Black Friday promo plus getting credit back for a trade in. I never heard anything back after they received my phone, but they charged me for a promotion buyback as if I had never sent it in. I have since talked…
Does Verizon value its customers?
I typically don't write reviews or contribute to threads. I will read through them and use useful information when need be. The term valued customer means nothing anymore. After my experience, I'm starting to believe the lack of concern is intentional. You get forced into frustration, you quit fighting, and keep paying…
Discount Guidance Request
I would like to mention a concern one more time, please. We do like our phones and cell service with Verizon, but we were misled when we signed up in that we were told that we would get discounts. The Verizon store employees as well as a Verizon agent by phone said that we would get an over 55 years old discount. We were…
$10/Line discount with Verizon Credit Card
Been trying to get all my facts straighten out before I apply for the Verizon Credit Card, it sounds like it's a card with really awesome rewards/benefits, but need to be 100% on on the $10/line discount that specifically is applicable to me and perhaps to others as well. Can't seem to find a concrete answer so I figure…
5G UW coverage - Verizon lies!!!
My area, according to 5g coverage maps, should have UW (band-C) but none of that exists. Checked two different phones, walked many streets which according to Verizon have UW coverage, but none of that is avaialble. Who/how do I report this issue? This is huge misguidance and straight lie to customer or potential customers.
Disconnected After Making Arrangement
I made a payment arrangement last week, March 12, 2021, paid an amount that day, and set up my next payments through April 26, 2021. Yesterday, March 20, 2021, my service is disconnected without warning. I get through to a Verizon rep and they tell me that my arrangement set up with a live rep didn’t protect me from having…
What is domestic roaming?
What is roaming? If I turn on roaming and I am in the United States (and say i "roamed" data), do I still pay fees, or is it only outside the United States? Sorry but roaming is explained well outside for when outside the US (Canada,Mexico,etc) but doesn't say anything about roaming in the US.
Bankruptcy Surrender
I am beyond sick of dealing with this company. The phones are crazy, the service isn't great and the customer service is absolutely horrible. I filed bankruptcy in November. Received an email from Verizon saying I could surrender my phones and contract with my bankruptcy. Call the number and speak to the bankruptcy…
Iphone 13 promo
I was offered a iphone 13 with a trade in of device. We made the deal but i didnt trade in the phone yet. Later on i exchanged the iphone 13 for a 13 pro max. I went to trade in the phone that i have later on and they couldnt do it because they right amount of money they promised for the trade in was incorrect. Has anyone…
Tower issues
I am having Verizon tower issues in my town of Mitchell, Indiana 47446. Mitchell, Indiana 47446- has 2 Verizon Wireless towers in the town. According to antennasearch.com One is on old HWY 60 W Second tower is at 201 West Mississippi Ave Mitchell In The distance between the two towers and my residence is 0.9 miles and 1.1…
Setup two "call me back" sessions with Verizon; no return callback
Scheduled two "call me back" sessions, and, both times, was blown off. Apparently, after being a customer for over a decade, I'm not worth your time.
SMS error ZFold 3 5G MyVerizon App
I am having this issue with my app on my Z Fold 3 5G and I called Customer Support, they moved me to Tier 2 and she hung up on me. Is this how customers are treated ? she was very clever, the first "test" text she sent me was about hanging up on someone, 2 minutes into the call, but she hung up 10 minutes in. so her…
4G LTE Home internet Speed issues
I am so frustrated with Verizon and this 4G LTE service. I have had the service for 4 days and the speed is abysmal. In the morning I get speeds that are 25-35mbps and shortly after that they drop down to 2 or 3 and even worse to 1.5mbps. There has been a ticket on this since my initial setup and nothing has changed. Today…
Phone Upgrade Nightmare!
What a nightmare! I will save the amount of issues I’ve had this week with trying to upgrade and GIVE more business to Verizon Wireless —only for their ENTIRE process to cause absolute heartache and misery the ENTIRE time! Including an “accidental” charge of $4,800 on my bill that I had to spend time on the phone remedying…
Poor cell phone coverage
Over the last four to six months, our Verizon cell signal at our house has gone from excellent to absolutely horrible. We are very patient people and don’t get frustrated very easily but this has become ridiculous. I was just on the phone with my best friend that just moved away and within 15 minutes, my call dropped 5…
Verizon Coverage Changed
I have lived in my location for a year and have had excellent service, until this week that is.. All verizon can come up with is that coverage changed and there is nothing I can do about it.....
How to check on the Status of a Repair Ticket
Can someone provide a self-service link to check the status of a ticket, please? I need to find out where we stand with a ticket that has been ongoing for over 3 weeks now. Thank you in advance.
Why has customer serviced stopped?
What changed with the customer service policy at Verizon recently? I lost wireless service at a residential address directly after a storm, this has happened in the past and customer service actually sent a tech to fix the issue. Now they claim service is marginal in my area and will not fix the problem, will they tell me…
Cannot make calls right near MIA
Not sure if this is due to an outage or just poor design but I am unable to place calls from a Starbucks literally 1 mile away from Miami airport. And no, it is not my device.
Trade In credit issue
I'm one of the frustrated customers who is going through the Trade-in issue by verizon. I'm a new customer to Verizon that switched 2 lines from another carrier in July. It was an order that was placed through their sales team over phone. At the time of signing up for Verizon, I was told I can trade-in my 2 Galaxy S8s and…
Visual voicemail
My visual voicemail says it is activating. It never activates. I have Open tickets and no one helps. I've gone to the store no one can help. Does anyone have any advice?
Being charged an extra device payment plan for a device I do not have, unable to resolve through "customer support"
I ordered a Samsung Galaxy S22 back in March to upgrade from a Galaxy S9. Since I got the new S22, my bill has had an extra device payment plan for a device I do not own. I have three device payment plans but only two devices. The extra device payment plan has no details on what it is for and is not tied to a phone number,…
Customer service
I just want to speak to a live rep, or live financial rep whoever to get my phone back on. The numbers verizon provide are run arounds they don’t ring, don’t allow you to hold & don’t allow to get a call back from a live representative only automated service. Customer service is horrible all around. Not only can I not get…
Wireless Service
How do I file a formal request for a cell tower to be upgraded/expanded for larger capacity? I travel to 37766 area and have limited cell service on weekends when the tower is overloaded. Thank you.
Terrible reception
My service has always been bad where I live and somehow has only gotten worse.
Verizon Wireless Has Gone Down Hill!
Verizon seems to have a major glitch in its payment system and its phone system. I have had my service suspended 3 times now, after making multiple attempts to make a payment every time! 1. When I enter my billoing info online the system tells me " Invalid account number" I've tried 15 times. 2. Then I try to call and I…