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Scheduled callback isn't functioning
I've had 3 scheduled callbacks that call and then just dropped after I was on hold for 7-10 minutes. Been trying to get a human for hours now. What's going on?
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Introducing Fake Rebate Offers!
Hello Everyone, I'm happy to report that Verizon Wireless is now offering fake rebates! Use any of Verizon's rebates and never EVER receive them! This offer is limited and I urge you to act fast if you want to get lied to and lose all your money! But wait there's more! @vzw_customer_support will string you along for months…
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Robotic Voice mid call and have connection issues
I too like many people are having connection issues. At first , I thought it was wifi calling, but i will be driving and it happens. I run a business as well and constantly on my phone. I will be in my office talking for 45 minutes and then it starts. Verizon absolutely needs to address this issue.
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5g internet locations
I'm trying to get 5g home internet service to my apartment. We live in a apartment complex with 6 separate buildings and the building 1,000 ft away from ours has 5g internet availability but ours is showing that we're not able to get it. I'm very frustrated that no one from verizon is able to help or call someone who…
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Terrible Data Coverage in Orlando (Verizon's Hometown)
I am a prepaid customer, we have S10e and S11FE phones, and our data coverage in the Orlando area (Verizon's hometown) is TERRIBLE. Especially on my S11FE, which is 5G. While our phones show 1-3 bars in most of places, the data connection is NOT working. * The S10e (non-5G) actually has marginally BETTER data coverage -…
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I can't make a call or receive a call
I have been unable to make or receive calls all day….Verizon tech support worthless. They claim no reported outages in my area of Long Beach, CA
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Unlocking Fully Paid phone
I bought 2 iphone 13 and paid the devices in full and I submitted requests for them to be unlocked but was denied. I was told I have to wait 60 days but the emails I received states " If you purchased your device as a part of a monthly payment agreement, you have the option of paying the remaining balance off from a…
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Home Fusion-LTE Internet Installed is a hotspot on Unlimited!!
I live in a somewhat rural area and like many others use this as home internet. I have had this for about 5 years and with the exception of being data limited, it works VERY well. I was very excited to find that I could move this onto the Unlimited plan and was told that after 22G the data would be "prioritized"...which I…
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Verizon misled me and I lost over $400
I did an early upgrade through the app. I owed $175 on the phone I had. iPhone 11. It had said online when I went to checkout that we would get the credit starting within 3 months of them receiving the device. So we understood that essentially the new iPhone 13 pro would cost us about $16 instead of $30 a month with the…
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No cell service during power outage.
When we have a power outage, we lose cell service, everytime. No calls, text, internet. We are literally and truly in the dark communication wise. It seems that not all neighbors do, so is there a setting I need to change? Please advise.
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anyone get this "increase" notice from VZW today?
This was the email: "We are committed to bringing you the best experience on your Shared Data plan. Due to rising operational costs, you'll see an increase of $6/mo. on your current plan, which will appear on your bill as a separate charge, no sooner than 7.19.22." *I removed total equip coverage just last week and I would…
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Messages to SMS Gateway are being rejected (554, blocked IP)
I work for a small ISP, and we send some messages out through our network to our mobile Verizon phones using the Verizon SMS gateway. We just spun up a new server internally, but this server is getting its messages rejected with the below error: 554 vrz-ibgw-6003a.ext.cloudfilter.net cmsmtp [IP address redacted] blocked…
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Poor coverage as long as I can recall in my area- zip code 70503
I live in the middle of Lafayette, Louisiana next to the University of Louisiana, Lafayette, Oschner Lafayette General Medical Center, basically the hub of my city...For as long as I can recall, my service at home and some other parts of the city is very unreliable. I just recently moved to my house within the past month…
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Does call forwarding still work if I turn off my phone?
I use the *71 call forwarding and noticing that when my phone is off it doesn't forward. I imagined that when the phone is off it would work the same as if I didn't answer it. This is to work that way and hasn't been working that way recently. Any insuggtbwould be great! Thank you!
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Poor Coverage for Florida Community
I live in a community of 37 townhomes in Mount Dora, Florida (close to Orlando) (we are not in a rural area... very well developed). While the area surrounding our development generally has good coverage, we appear to be in some form of "dead zone" where all of our residents have terrible coverage, even when we step…
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You’re coverage is horrible
I recently switched from Cricket wireless to Verizon, and I’m shocked at how bad this service is. Despite the coverage map showing coverage at my house I get zero signal here, and at work I have to stand by the door to pick up any signal. Outside I get a weak 5g signal, inside I can’t make a call, get a text or anything.…
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Hot Spot Return
Ordered a hotspot from Verizon, used it for two weeks and returned prior to 30-day return policy. Two months later I get a $240 bill. Talked to the call center who could barely speak English and she couldn't do anything so her 'supervisor' reduced the bill to $197. Paid that just to be done with this, then I get a bill for…
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Extremely horrible customer service by Verizon Rep
I had an issue with Disney Plus subscription. For some reason no matter what we did or how many times we called to cancel it , due to a glitch neither I nor the service rep was able to fix the issue. On one of my calls, I spoke to a customer service rep. that was able to see that I had attempted to cancel this…
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Dear Financial Services
Been calling since last month about Verizons mistake. Hung up on multiple times "dropped calls", new employees who did not know the answer telling me to call another number instead, transferred to other services who were not available. All to be told they understand an employee made a mistake when 'accidentally' creating…
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Dear Financial Services
After agreeing to lose child support during custody mediation for my disabled son, I am pretty broke this first month. So I spoke with Todd when he called from [removed] yesterday. Todd was nice enough to work out a deal where the majority of my bill would be paid today and the rest on the 15th. However, when I went to the…
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Full Bars, No data
I have an iPhone 11. At work I have full bars "LTE", but cannot get even plain text e-mail to download on my phone. I am not connected to the WIFI and have restarted my phone. This has been happening on and off for quite some time now.
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Not credited for promotion or returned phone
I am at a loss as to how to resolve my current issue and am wondering if others had similar experiences. I have four lines on my account. In March 2022, I traded in three phones and purchased an upgrade on the fourth as part of a "buy one, get another on us" promotion for the . I received four phones, and only two return…
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Poor coverage - Woodhaven Lakes, Sublette, IL 61367
Verizon Wireless service doesn't work on weekends, especially holiday weekends. It's not just a nuisance (lack of streaming entertainment), it's a danger when simple phone calls are often impossible.
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Service is incredibly overloaded and bad in 85920. Complaints go unresolved.
I've been complaining for a few years now about the service at 85920. The area has been getting worse and worse. The weekends when the visitors come in is impossible to use any data at all. I don't understand with all the complaints for this Zip Code why it continues to be ignored. Going to have to move to a cheaper…
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Are there time constraints for signing up to streaming services?
Are there time constraints for signing up/activating streaming services? I signed up for a plan that has Disney+, Hulu and ESPN included, haven't gotten around to signing up yet, if I wait will there be any problems?
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NCQ1338 router - no service
Setup up the internet gateway router for LTE home service, but it doesn’t have a signal. i can connect to it, it shows a solid white LED saying it has a signal, but that’s it. Logged into the settings and it says it’s “unregistered”. Cannot get any help from Verizon.
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No Credit for Turned in Device
DO NOT EVER TRADE IN A DEVICE WITH THEM!!! I sent a device in over a year ago and was never credited. I made over 12 calls to resolve the matter, and each time was assured that it was taken care of. Said it would reflect it in my next billing cycle. It never was. Finally, I ask to speak to a supervisor. I was informed by…
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Bad Prepaid Service
Only 1 bar of service in my hometown 03801 since purchacing new LG K51 about a year ago. Only certain areas near where I live which coverage map says I should have 4g and also has 5g. Coverage issues go into next town as well 03862. Calls drop multiple times while driving through this area. Coverage was great several years…
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Disney+- one account per line or per account
I recently switched to Verizon and was informed by store associate and also online chat that if I would get the disney+ bundle for each line that sign up on Play more Unlimited plan. Currently I have 4 lines on Play Unlimited but am only able to create/link one disney+ account. This is of no use since Hulu and ESPN+ only…
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Switching from a Business Account to a Personal Account
I have had my phone line with my organization for the last two years, and my wife's line has been with my organization for a little more than six months. I am leaving the organization, and I would like to establish my account with Verizon. I want to transfer these numbers, but I am disappointed that I cannot take advantage…