Mobile Network (Archive)
iphone switches between LTE and extended 1x
I have a iphone 6 that I recently migrated from ATT to Verizon. It works great in my home area (zip 40601) before and after switch but on weekends, I stay in a remote cabin (zip 41339) that until recently, had absolutely zero signal for any of the major carriers. Verizon added a tower about a year ago (which is why I…
Showing 2-3 bars, but internet is not working
In and around my house our phones show 2-3 bars of LTE, but internet doesn’t work. Basically it tries to load a website, but never really does. Sometimes it works early in the morning, but stops working around 8am ish (I’m assuming once more people are on the network). we have tried it with 4 different phones and all are…
Ported to Verizon from Tmobile, still no service after 1 week
I had ported my phone from Tmobile to Verizon end of June. It is now July and I have been without service for a week now. Verizon first provided the wrong sim cards to every person in our family plan, as well as created duplicated accounts wrongly that messed up our family plan. They then activated another wrong sim card…
Getting XXXX.verizon.net email to work.
So, years ago when Verizon gave up on email, they asked everyone to use AOL. My wife did that because she didn't want to change her email ID. I didn't since I also used hotmail.com with my Verizon account. She hates AOL. We both use Office 365 and thus Outlook on our PC's, me without any issues on PC, or getting mail to…
Dead Zone
How do I get help with Verizon dead zones? I've had the service for over a year and it's not gotten any better. Winterborne/Ferndown Way 20774. Really causing problems working from home. Problem with home WIFI/cell service. I have to do WIFI calling to make a call from home. I've used boosters also and still very limited…
notifications
How do you stop notfications from FB coming to your phone . I hate it
visual voice mail justs keeps saying "setting up visual voice mail. please wait". I can't get past that screen. Help!
visual voice mail just keeps saying "setting up visual voice mail. please wait". I can't get past that screen. Help!
Bill
I have been getting my phone turned off after i make payment and getting charged late fees being denied to speak to live agents the only option is pay your bill or the phone hang up this been happening several months im about report verizon this has been happening several months happened yesterday so i had to find store…
Poor service coverage in my area
Is there a way to find out if there are any plans by Verizon to expand/improve service in my area (zip 32667)? We barely get two bars at our home, and have frequent drops as a result. This is concerning from a safety perspective, not to mention the frustration of having calls dropped. At this point, we will change to…
Do not trust trade in promo. 1000$ never funded to my account.
It's been three months I am struggling with Verizon and Ups. They keep referring issue to each other. I sent my device which trade in credit is 100 via UPS however it never got Verizon warehouse. Huge amount of calls and live chats, tickets - no result at all. Please any advice is appreciated. #verizon, #ups
Run Around and Lost in Red Tape
I don’t really have the time to explain everything that happened here. Long story short that we bought new phones at Verizon and in the process also upgraded our data plan. We were told when we went through this process that the price would be applied later as promised. I went through multiple escalations with customer…
Calls to a certain number don't go through but can call the number just fine from any other network
International Wifi calls via data being charged
I learned the hard way that Verizon is charging for a Facetime Wifi International Data call the same as for a normal cellular call. Let me break this down. I am having 5 lines with "unlimited data" which cost me already some money. Now from home, I am making a DATA call to Germany via Facetime. I learned that Verizon will…
Who Can I Contact to Take a Complaint Seriously?
I called the Verizon Tech Support line and was transfered to a tier 2 Tech who was completely unprofessional. During this call, he was unintelligable due to all the umms and mumbling. At this point, I was not convinced it was even a tech team memeber that I was speaking to. He did not seem to know anything about what I was…
Incorrect Plan Quotes. What will Verizon do???
Hi everyone, and Verizon, I recently went into my local verizon store, and requested some information on getting new phones and a new plan. The salesmen looked over my current plan and then gave me some options that he felt met my needs. I was on the Nationwide Talk and Text plan with unlimted data. The plan he quoted me…
Terrible customer service
I ordered two phones three weeks ago as part of the iPhone trade in. One phone was ship to store and the other was supposed to have been shipped within two days. After a week with no shipping information I started making calls- of course to their robo system and finally spoke to people via their messaging on the app. They…
Bad service, worse customer service
Had a bad storm a few days ago, and my phones will not call out within a 5-mile radius of my house and Wi-Fi calling doesn't help out either. All of my other devices work fine through the Wi-Fi. I called Verizon and they want to charge $100 to come out to "optimize" my cell phones. Has anybody else dealt with this? The…
Can't accept Terms and Conditions
I just experienced this issue when I tried to order an iPhone 13 pro with Verizon representative today. I’m now afraid this order may not go through…
Trade in promo - beware
I did a trade in for an Iphone for my pixel 6 pro unlocked. The promo was for 800 dollar trade in. The pixel pro was UNLOCKED and I have proof of purchase for it being bought unlocked. Get an email today, the trade in now went down to 345 because it's a Verizon pixel 6 pro. They basically told me there's nothing they can…
Internet Gateway lacks internet - Verizon ZERO HELP
White light on my ASK Internet Gateway, but zero internet. Verizon customer service has been beyond inept at fixing this - tomorrow will be Day 4 of this issue. Verizon lied twice about an “outage in my area” and keep having me replicate the same steps (power down and reset) without any success. Then they transfer me to…
Service was great for 15 years, now terrible
Service has been great at my house for the 15 years I've been a Verizon customer. A few weeks ago a noticeable increase in dropped calls on LTE started, even when outside. May have been related to a storm. Support ticket was opened, Verizon responded that signal strength is less than optimal. Agent advised no fix is…
VZW Dead Zone in Nixon Library Youba Linda
I was in Nixon Library to attend an event, there is no service signal inside the venue on my iPhone 13, while my friend who is using T-Mobile has no problem. just a data point.
VW Network extension
I have moved to a rural area that shows on the coverage map that I would have 4G LTE service here but I can get no cell phone signal at my house. Will VW provide a network extender or do I have to switch? My spouse has AT&T and has a good signal. I can do wifi calling but at least need a cell dignal as backup when the wifi…
Customer Service highs and lows
I am exhausted after spending an hour+ with 3 different agents to deal with what seemed like a straight-forward request. I’m sharing this story in the hope of helping direct Verizon’s customer support team’s training efforts where needed and to give props to the agent who fixed everything. The reason for my call was to…
Sale associate lie on a device and price, wave restock fee
How would someone get a restocking fee wavered when a sales associate lied to me about the billing and bundles? I gone to upgrade my android S9 to a new android. As my old one was like 5 years old and going down hill. The sales guy told me that the android watch would be aport of a bundle to my make my bill cheaper. I…
Is there a signal strength issue in Champaign IL, since around May 2015?
We have always been happy with Verizon's coverage and signal strength (it is the reason why we chose Verizon, after bad experiences with other carriers), have been customers for at least 4-5 yrs (have lost count!) and have never had a problem before with signal strength or coverage around town or in our home in Champaign,…
Teacher discount
I have had the teacher discount for years. We recently upgraded our phones and on our latest bill it says 5G is not eligible for this discount. We were not told this when we upgraded and in addition, on Verizon’s website, when you search for teacher discount, it ONLY shows the 5G plans AND they are showing as $10-$15 less…
Executive Team usual response time.
I filled out the Executive Contact Form for some difficulties I was unable to resolve with several employees. I received the following response via email. “Thank you for taking the time to talk to Verizon. A member of our Executive team will be in contact with you.“ How long is the typical response time?
giftcard invalid purchased from store
I bought a gift card from a Verizon Wireless store. It was not activated at the time of purchase. Go wonder! The store didn't the right job and collected the money of $100. I guess they needed it because Verizon is short of money or something. Realized the gift card has no value when I tried to use it in March of this…
Poor coverage at home
There are places near our house where I know the network simply doesn't work: the bars are reduced, text messages don't send, calls don't go thru, no cellular data. Our zip code is 14420 but that is a large area and most of that area is not a problem.