Mobile Network (Archive)
Cell service worse lately
My cell service has never been great at my house (3 bars on a good day). The last month it has been really bad (stand on one foot in the corner of the back porch to get a text). Can someone troubleshoot and please explain the change. 30747
Multiple fees
Being charged for 2 cities and 2 counties sales taxes. I live in 1 city that's in 1 county yet I'm charged for another city and county that's a hour away from me that I rarely even go to for shopping purposes. Called Verizon customer service multiple times and they say there's nothing they can do! Ya right you can stop…
Coverage on Beech Mountain, NC 28604
What has changed on the Verizon network on Beech Mountain, NC? At one time, it was the only national provider who had good coverage. Now, it has the worst coverage on the mountain of any national carrier. Are there any changes planned to improve the service?
Declining service in Idaho
I don't know what is going on but Verizon coverage in North Idaho has declined to the point it is almost non existent unless on wireless internet. Something has changed and it is making it impossible to use our cell service almost everywhere.
EPIC CUSTOMER SERVICE FAILURE ON
I have now spent 6 days, estimate15 phone calls totaling over 40 man hours, 175 text messages, and two visits to an actual corporate Verizon store, resulting in zero completion for my order to which was two new phones with two trade-ins. I am a loyalty customer been with Verizon for 20 years and have never had an issue of…
Verizon App Manager
20 minutes ago, I got a notification from Verizon App Manager that an app, Coinbase had successfully been installed. This was done through the Verizon App Manager and not through the Google Play Store and it was done without my permission. I've since disabled the Verizon App Manager and uninstalled Coinbase. Please advise…
Billed for a cancelled order
Has this happened to anyone else? I ordered a S22 Ultra online with next day in-store pickup. About 30 minutes later, I thought better of it and cancelled the order. Received an email that said the order was cancelled and I'd receive a refund of money paid. However, I'm still being billed for the phone on Installment…
Verizon Canceled Order
* I just had a similar event happen I ordered the iPhone max pro 1tb and did the trade In on May 30th then followed their shipping and it said it shipped on June 7th second day mail. Got ahold of support several times regarding not receiving my phone and accessories just to be told that it was in the mail I got my return…
Santa Clarita bad cell service
I work in Santa Clarita, CA and have found that the cell service is horrible. Some areas have no coverage at all, others have spotty coverage. At my work I typically have only 2 bars, and only LTE (iPhone 13, so I should be getting 5G). It's spotty all day, and the only pattern I've seen is that it seems to get worse after…
Return
I just bought a new phone yesterday and it's not working correctly and I don't like the way it appears I don't like the screen and I want to return it and have the information put back on my old phone as I have not returned it yet can I do that
Upgrade Now Not Available After Unable To Pick Up Phone At Store -- Now What?
My upgrade was cancelled by Verizon after it "expired". I was not able to pick it up at an authorized retailer location. Now My Verizon says I have to wait two years or pay off the device which IS paid off. In other words -- my upgrade is gone. I have waited several days, hoping that the system would update and I could…
How to find out the status of a wireless outage case
We have had an outage for over a week in Wheeling WV but even with spending hours on the phone chatting, and talking to a number of so called tech support folks we have apparently a master case that today no one can find, another case that was closed without being resolved, and another case that I tried several times to…
Bad signal and customer service and getting worse by the day. Cant even get a sims card delivered.
Marysville, Kansas 4 LTE service for over a YEAR
The LTE Data is HORRIBLE in the town of Marysville, Kansas... After NUMEROUS calls, messages on FB, Verizon will not fix the service. Our town's people are paying monthly, for more than a year, for service they aren't getting with an absolute snub to anyone that complains. Verizon, when are you going to fix your service in…
s22+ calling problems
Just upgraded and not sure why but when i dial out my cell shows Austria under the number! Went back and checked my s10 its doing the same thing, what is the problem?
Billed Incorrectly
Verizon solicitor offered me one month free Verizon wifi. It has not been a month. I am being charged $87.10 on my bill. I have called Verizon, been transferred to a different department, been transferred to an automated menu and had to call back. It's been over 30 minutes already.
How to upgrade phone without account manager
I'm asking this for my girlfriend, who has a messed up family situation right now, but wants to upgrade phones. Under Verizon's new policy, in order to upgrade phones, an account manager must be present. Well the only two account managers on her plan are her mother, and former step-father. Who both have restraining orders…
Any outage in Savannah, GA? I can't find any info online.
Fed up with Verizon's continual incompetence and unethical practices
Do I have to take legal action? What other options do I have? We have been reliable Verizon customers for many, many years, with numerous lines, but I'm at my limits. I can't keep wasting time and money on Verizon's incompetence. After MANY hours on hold, texting, phone calls, repeating myself, I don't know what else to…
Trade-in Return Label
I received my new mobile device with a bubble wrap envelope to return my trade in. Its very confusing because it came with my new phone and I'm questioning whether the return label that also came with it is if I want to return my new phone or if its for the trade in. I was expecting there to be the submission if on the…
So far, EIGHT hours with Verizon Customer Service!
I have spent eight hours on the phone with customer service and I get a different promise or answer every time. Yesterday, after an hour, they said they'd look into it and call me right back and just never did. Today I'm told that I have to call back every month and ask for the promo credit to be applied. RIDICULOUS! is…
block numbers
How do I stop one of my phones from contacting a number I have blocked I don't want any contact between my phones and this person
Getting no where
I decided to upgrade my phone to the Samsung S22 Ultra and had to upgrade my service to the 5g plans. All good, ordered phone, got it , sent in the trade in and got my $800 credit applied. All was pretty smooth. Went to upgrade my son’s phone. Got phone order ready online, but the trade value was showing $10 instead of the…
Weak Signal
I have a minimal VZW signal outside - not enough for a professional install of a signal amplifier for the inside. Are there any plans for expanded coverage in my area? AT&T has a strong signal but I have been with VZW for 25 years. Zip is 28104 Wesley Chapel NC - Streets - Waxhaw Indian Trail Road / Linden Glen Drive.…
Dead Zone Geismar, LA
I have notified Verizon Customer Service multiple times about dead zone. Once you turn on to Highway 3115 off of Highway 74 in Geismar, LA. This has been an issue for months and nothing has been done about it. The dead zone lasts all the way down 3115 to the levee. There are multiple plants down this road and a large…
Service in our area has declined
Like other posters on this forum my family is all noticing a significant decline in service. We are in 01982. We've each had the same phones for a while and there has been no change at our house. What is going on and when will this be fixed? We've been loyal Verizon wireless customers for years, BECAUSE of better coverage.…
Empty Box delivered FedEx - Package contents stolen - Verizon denied the claim
This happened to me today. The carrier was FedEx. I immediately reported the missing phone to Verizon. They opened a ticket and said I should wait to hear from them about any further action. It hadn’t occurred to me to report it to the police. I guess it can’t hurt!
3-4 bars lte no data at certain hours
We trace full time in our truck camper. We have Verizon Unlimited plan and pay extra for hotspot option. We are frequently in areas where we have no data in spite of having 3-4 bars lte. We will have data at certain times and then suddenly it cuts out. This is very frustrating and we have found no solution. We have been…
Number transfer PIN request stuck on "please wait while we process your request"
Hello Folks, I am trying to generate a number transfer PIN through the web site but have been stuck on a "please wait while we process your request" spinning wheel of death. Waited for 15+ minutes and attempted several times to generate the PIN again with the same result. I can't generate this PIN via the phone because…
prepaid
verizon prepaid is utter and complete F**********************************g trash. they will throttle you into oblivion if there is literally any 1 single person on the network that isnt prepaid. using prepaid dead of night, not a soul walking around 5 bars- cannot even search google because it times out. literally not…