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Billing
My account manager just passed away and we have paid the bill twice this month because it keeps saying we haven't paid. The bank reflects these payments (the money is physically gone) yet Verizon is sending daily threatening messages about shutting off service. We are all grieving and frustrated and I am honestly at the…
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Voice quality declining
Has anyone else noticed a general decline in voice quality over Verizon recently? I have had the same device (iPhone XR) and just in the last few months or maybe even weeks I've noticed a marked decline in voice quality. Back a few years ago when we switched from the old voice/call technology to VoLTE, it came with a…
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Question about new phone on installments & device trade in credits
Hello, hopefully I can word this properly: Long term Verizon customer, multiple lines, no plans of switching. Buying a new phone that is $1,000 with a promotion to trade in my previous device for $800, so that ends up to be around $5.55/month for 36 months if all goes well. My question is: if this new phone breaks, gets…
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Lose service during the day
We live in a rural area in Western North Carolina. We switched to Verizon two years ago because at the time it was the only provider that we could get even a weak signal. Purchased and registered a booster that allowed us to get voice and reasonable data speed. Over the last 6 months, even though we show full bars, service…
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Verizon billing turnaround period
Let's look at what I believe is an unusually narrow window of time that Verizon permits for bill payments. I'm speaking ONLY about physically mailed bills here, so please don't tell me about auto-pay or electronic options (yes, fully aware of such options but not the topic here). Looking at my April 2022 bill as an…
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New dead zone!
My Verizon service worked great until a few months ago when a dead zone appeared in my neighborhood and around my house. This is so disappointing and if not fixed will make us change our whole family plan! The dead zone is Kanis Rd and Taylor Park Loop and the neighborhood connected there in Little Rock, AR 72211. Why was…
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voice mail busy signal
Noticed my phone keeps ringing if I can't answer it - doesn't switch over to voice mail. Tried to access my voice mail but get busy signal each time. This situation has existed for about 2 weeks. Any thoughts?
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Empty package
I ordered a apple iPhone 13 and Apple Watch series 7 the package was delivered empty with only packaging paper and receipt/ envelope to trade in my current devices. I have filed investigation claim with carrier UPS and Verizon. How long after initial claim and investigation will I get notified also how long until I will…
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Derogatory Report by Verizon
On my latest credit report I have noticed that there is a Derogatory Report by Verizon from June 2020, which is marked as paid. I have been a loyal customer of Verizon for years, and still I'm. I have auto payments set up on day 1 for all my Verizon services (wireless and separate internet accounts). What I don't…
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Odd Carrier Details
Please Help My phone was remotely hacked months. It's been a nightmare. With the help of some knowledgeable resources we thought we fixed it all, but I'm thinking it's still hacked based on the information below. Though I've literally done nothing to want or deserve it, we're pretty confident it's some authority tracking…
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Worst Customer Service Experience.
After my Pixel 4 sadly got damaged beyond repair I quickly need to purchase a new phone with in store pick up. Went online, picked out a new pixel, and paid for it. Get a text message my phone is ready for pick up at 12:00 PM that my phone was ready at my local store. Wasn't able to get to that store until 4:25 PM, but…
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Device Obsessed
Please. Just give us our phone number back. Forget about the device. She’s gone and not coming back. It’s time to move on. It’s hard for us too, but Verizon, we must move on. Sure, our temporary iPhone 7 Plus might be considered the “rebound” but she’s a steady one and one we can always rely. She’s a good girl. One we call…
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Awful customer service experience report
I have been working with the customer service at Verizon Wireless for the last week and it has been a HORRENDOUS experience. I strongly advise people looking for a wireless service to choose one of the other providers, and let me tell you why. I have been a loyal verizon customer for the last 7 years and in December I…
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Sudden Poor signal
Within the last couple weeks I have notice a specific area (inside and outside) become a dead zone for service. I have called customer support many times to troubleshoot and been told there’s no outages and I either need a new device, rely on Wi-Fi or even get a signal booster. There are multiple devices (plus many other…
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Can't make phone calls, and sometimes text messages.
Recently moved to Texas from Illinois 2 months ago and the coverage here is absolute trash. In Illinois I lived in the Chicago Burbs and coverage was great. Moved here to Houston and absolutely nothing loads Can't make phone calls, and sometimes text messages. I've done all basic troubleshooting steps, nothing has fixed…
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Verizon financial services
Why can’t I reach a live agent at 9:19 AM EST?
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Feedback for support agent Jahaida in CA
Disappointing that Verizon does not provide a link to send feedback for customer/agent interactions. Confusion about pricing for purchase made 2 days ago. I reached out via Chat to a support agent (Monica) who seemed to struggle to answer my questions - at one point she simply asked me to wait and then ... disappeared. 20…
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Can’t Afford Phone Bill
I am at my wits end! I can't seem to catch up with my bill now that my income has went down. I have been trying for months to cancel the plan on my apple watches. Not only that but I feel very pressured to accept the payment arrangements that financial services gives even though I tell them that I can't make them. Now here…
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How to request cell on Water Tower in Minnetrista, MN
Good afternoon, Does anyone know how to request Verizon to install a new cell on a water tower? Our city recently built a brand new water tower. We live in Minnetrista, MN, zip code 55375. I talked with the Mayor and she said that they are happy to allow cell providers to install equipment on their water towers for cell…
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Cell service and quality diminished in rural area after getting iphone 12 with 5g
My family became a customer of Verizon over 6 years ago. We all got iphone 6's at the time. We chose Verizon for one reason 6 years ago. They had coverage up north at our cabin. While the customer service has not always been the best, we have chosen to stay a customer due to the fact it had the best service up north at the…
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Trade In Credit and $200 Gift Card Issues
I traded in my iPhone 12 for $800 credit in April. I joined my in-laws family plan and everything should have gone smoothly. Spoiler alert- it isnt. When I switched, I was told I would get a $200 gift card. At the store, they told me I needed to apply for it online. After scouring the internet, I couldn't find how to do…
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How Many Verizon Customers are experiencing Very Poor Signal Reception? Since the 5G Roll out?
We used to get Good Reception Strong Signals Since the 5G Upgrade our Signals are week at Best! 5G is Spotty at Best Lucky if we get 3 bars at best now. Dropped Calls or Not Receiving Calls at All Texting is Spotty or Slow This is affecting all devices! #Android #Apple #Samsung #Motorola
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LTE HOME INTERNET WONT CONNECT TO THE INTERNET MISSING MSISDN
HI MY LTE CUBE IS CONNECTED WITH A WHITE LIGHT. EVERYTHING IS GOOD EXCEPT IT IS NOT CONNECTED TO THE INTERNET. I NOTICED THERE IS NO MSISDN IN THE ADMIN LOGIN PAGE. HOW DO I ADD THIS TO THE DEVICE?
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Verizon Upgrades/Deals
Why does Verizon have Hardly any deals anymore for existing customers? Used to be once your phone was paid off you would get a nice discount on a new phone. Now you have to be a new customer or “upgrade” to unlimited data which would boost our bill 100 a month. You can get a “100” dollar trade in credit, but that’s a joke.…
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Student Discount
Hi! I have been trying to figure out how to use the Verizon Wireless Student Discount on my line for my parents’ and I’s current plan. Is that a possibility? Each time I have tried, when I put in my information, it is telling me “max attempts used” and I am getting frustrated.
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Empty Box delivered FedEx - Package contents stolen - Verizon denied the claim
Over the holidays I decided to take my service back to Verizon because they have a great promotion on the new iphone and signed up for 2 new lines. The first phone was delivered, not a problem. The second phone delivered the next day on December 24th after we missed the delivery by Fedex the first time. When I picked up…
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Verizon Go during power outage.
Power went out today. My verizon phones (3) and tablets (2) were useless. I have Verizon 5G start. I could not even sent a simple "test" text to anyone in my house using my Verizon Devices. I also happen to have a Spectrum Wireless phone that I pay 15 bucks a month for. It supposedly runs on the Verizon network towers, and…
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Poor signal coverage Zip Code 35761
Since getting my Iphone 13 and the push of 5G coverage. The signal strength is terrible. NOTE: I do have my phone set to auto. This is beginning to cause enough issues that it needs to be corrected or other avenues will have to be sought. Thanks in advance for your assistance
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UPS Lost my return and I need Verizon to enter the claim
I dropped off my phone at USPS post office using the Verizon supplied return label. I forgot to note the tracking number. Verizon claims they did not receive the return phone and charged me 740.00 They said that they would take the charge off my account after a couple hours of being on the phone. My ticket [Removed for…
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Extremely Poor 4G LTE Speeds - West Houston (77055 and 77449)
Does anyone know what is being done about the brutally slow speeds in West Houston? At 6am in 77055, I get about 24mbps. About 2 hours later, it's down to 7. 2 hours after that (10AM) it's down to about 1mbps if that. Clearly a capacity issue but I will not be issued a credit or discount, and frankly, I would prefer to…