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Unable to get verification texts / codes from apps / websites
This started sometime after the 11th and has proven to be excessively frustrating for me.
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Poor Service - New Issue
Sudden issue with poor service / signal in Carmel, Indiana (west side 46074). Never been a problem, now all four phones in our plan have terrible service. Issue also popping-up on community message boards... Impossible to get in touch with Verizon Customer Service in chat or on phone live. Do we just cancel and move to…
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Auto Pay Venmo
Customer service told me that if you switch your debit card/account number for auto pay that you AUTOMATICALLY lose your discount. Is this a new thing? I know I switched my auto pay before since I’ve been with Verizon since I was 17 and I’m 46 now..When I put in Venmo account, it never flagged me for a problem or said you…
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Parental Controls - Monitoring
I would like to be able to monitor my child's text messaging content automatically. As a responsible parent, I already check the phone for inappropriate text messages and pictures. Unfortunately, I have found some. Now that my child is getting a little older (and sneakier), she is deleting the worst of the worst before I…
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4G LTE as fast as dial-up
Consistently seeing download speeds of 0.8mbps and upload speeds at 0.05mbps... Both at home and work, 25 miles away. Samsung Galaxy S21, if it matters. What gives, Verizon?
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CAUTION Verizion rebate
So back last year of October, I joined Verizon with a telesales representative. I’ve been told that I should’ve received an email within a week regarding my rebate. However, it’s been six months and I still have not received my email regarding my rebate. I’ll be calling customer service about 20 times. Everytime the…
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No service in my school
Hi, I go to high school in CA, and am having trouble with service on campus. When I'm on campus, my texts don't go through, snapchat or any other apps including safari don't load, etc. I can only call. It says I have Verizon LTE 3 bars but literally nothing loads. As soon as I leave campus, my service works really well…
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Minimal data usage.
I now only use a small fraction of my data limit. How can I change to a plan with less GBs? Verizon only appears to only allow increases, not decreases.
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Google Nest Mini False Promise
Like many people I've seen on these boards, I am a victim of Verizon's Google Nest Mini s c a m, where you are promised a free Nest Mini after 65 days (why? no one signs up for an expensive service just to get a $50 device and then cancels the service immediately...and you would have to pay for the device in that case),…
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LTE network extender kicks home alarm off
Installed LTE Network extender…almost immediately went from 1 bar to 4 bars on signal. Thought everything was great. Approximately 24 hrs later my alarm would not connect to dispatch. Simplisafe with Verizon for connection. Contacted Simplisafe. First question I asked was if the extender could cause an issue. Was assured…
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Service outage
In Pasadena, and voice calls aren't working. Anyone else?
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Do not switch to Verizon! Worst experience ever!
switched over from t mobile. Bought 6 i phones, 6 chargers, 6 cases, and 2 apple watches, AND due to Verizon's error in porting over a number--- my son still has no service!! They lost his original number and are saying its going to take days to recover??? WHAT?? How in this day and age can something not be done?? The reps…
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Having 2.4GHZ capability on 5G device
I recently switched to Verizon's 5G device but have a security camera (Eufy) that only works on 2.4G service. Can the 5G support 2.4G?
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See signal quality on Verizon 5g home internet?
How do I see signal quality on Verizon 5g home internet device? I cannot find anywhere to even view the info on a iphone lock screen: IE: RSSI, signal quality, tower, etc.
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Trade in issue
I was excited to switch from att to Verizon but quickly this switch has been nothing but a pain. I moved over a total of 5 lines and had a total of 4 trade ins to new phones. When I received the new phones I only got one shipping label and called Verizon and they said go ahead and send all phones with the one label. I got…
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Poor service area around me
Area is the western half of Conway, SC. Problems are: 1- incoming calls don’t complete 2- call quality is poor, garbled, gaps in conversation 3- only LTE with two bars and apps don’t start or they fail when entering the area. This area is one of the fastest growing areas in the country. Verizon should want to have service…
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Never received promotional gift card
My wife and I switched to Verizon in July of this year. Her number/line was eligible for a $300 visa gift card promotion. It said that we were DEFINITELY going to receive it when I bought our new phones and switched over. It said 8 weeks for delivery, and here we are in November and I haven’t received anything via email or…
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Verizon has been overcharging me. Won't refund.
My account got hacked a couple years ago and I was paying for phones I didn't have. Verizon said everything was taken care of but little did I know, I kept paying extra for the phones. I have paid over a thousand dollars of my own money because of verizon's mistake. Been round and round with customer service and fraud…
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Device limits on 5G Gateway
Does anyone know of any type of work-around for the 2.4GHz device limit of 10 on the 5G Gateway Router? Verizon limits 10 devices to connect to the 2.4GHz and 30 devices on the 5.0GHz. As many smart home devices use the 2.4GHz, this created issues of the Gateway no longer sending an internet signal when more than 10…
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Can't redeem offers for the 5g home internet
I activated the Disney+, and it says in order to keep the subscription, I need to cancel after 7 days and I canceled after 20 days, but it got rid of the subscription completely. Not a single rep knows anything about redeeming the $300 off the soundbar. I used to have the option to redeem the soundbar, but it errored out…
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Port Out
Maybe somebody can help with this. I am attempting to port out my phone number to another carrier. Each time I send the request for the pin through the Verizon website it says that I have 120 seconds to respond to the email. The email never comes in within the 120 seconds. So I can't do it that way now. The only option I'm…
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PARTIAL PORT DUE TO EMPLOYEE ERROR
So i moved from my TOXIC friends account at AT&T, i was told everything was going to be taken care of. NOW THAT IVE ALREADY TRADED THE PHONE IN, I NEED A PIN NUMBER AND NOOOOOOOOOOOOO I CANT CONTACT HER SHES A DANGER TO ME A MY CHILDREN SO NOW I SUFFER THE CONSEQUENCES OF AN EMPLOYEE WHO DIDNT EVEN REMOTLEY DO THEIR…
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Wifi not working on TVs
Our Wifi works on all our devices but suddenly stopped working on both of our TVs. One is a smart TV and the other uses a Firestick. The person who chatted with me at Verizon was no help at all.
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Refusing to honor my trade in because I am an EMPLOYEE
I recently traded in a Samsung S20 Ultra for $1000 credit. Verizon accepted this trade in on March 15th and evaluated it for $1k on the 16th. The credit should have been on my bill but never was added so I just paid my new phone off as, as an employee and customer of 15 years, I know there are ways to change the account…
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Sending/receiving text messages/calls I never made
Somehow $100 was sent to an recognized number from my husband’s cash app; that same number is showing sent/received text messages and pictures on our phone bill however there was never communication between the number and my husband. There was also an outgoing call to the same number (that was not made by my husband) and…
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Trade-in issue
Several months ago, I called Verizon customer service to inquire about upgrading 2 of my 3 lines. The associate asked which phones, which were both IPhone 7 Plus and in perfect condition. She said there’s a special for a $350 trade-in credit per line. She was very assertive and insisted that if I didn’t do it that day, the…
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Cell outage
So there must be some sort of Verizon outage in our area seeing as how both mine and my wife's phone have just lost service. Outages are understandable. The frustrating part for me here is that both me and my wife have been trying for far longer then we should have to to simply report the issue. I'm on my pc here and under…
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Problems getting new service from Verizon due to Fraud department
Same exact thing happened too me today...freaked me out. would give me not information and Fraud rep hung up on me. I guess this is how they tell people they don't want them as a customer. Weird as I paid an outstanding balance I forgot about over $500 just to get to application, they had no problem taking that, then…
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Trade-in Credit not applied
I have bought iPhone 13 Pro during the first week of October 2021 as part of the Promotion I was supposed to receive an $800 Trade-in Value for the iPhone X. I had a chat with one of the reps in Dec 2021 and they have confirmed they received the device and credit will be applied but I do not see it applied. tried to…
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Asurion/Verizon Protect... where to file formal complaint?
In December 2020, the battery in my MacBook Pro expanded and was sent to Asurion for replacement. I paid the $105 service fee and a little over a week later had my MacBook back in hand with a new battery. Unfortunately, it was turning itself off at random and one of its two USB ports was no longer working. So, after having…