Mobile Network (Archive)
Why is Verizon service suddenly so bad?
I’ve used Verizon almost 20 years. Suddenly, in the past couple months, my service is slower and I saw fees added to my bill. When I call the number I have been calling on occasion for almost 20 years, I CANNOT reach a person. It seems like an error that the call ends after the automated run around, but it happens each…
Poor signal EVERYWHERE
Zip code 32963 and 32966. iPhone 11pro and iPhone 13. Cell service is next to non-existent inside, outside, and standing next to the Verizon store. Calls drop if and when you can make them. Turning on wifi calling helps to make calls but incoming goes straight to voice mail and never even shows up as a missed call. Wi-Fi…
Do NOT upgrade your phone with Verizon
I recently upgraded my daughter's phone. The upgrade offer said that she would get a $19 credit every month. I did the entire transaction online like the website said, including trading in her old phone. After I placed the order, I received the following email (some info is deleted for privacy). Order details Order…
Verizon verification scam
I received 10 phone calls from (800) 922-0298 in one hour's time! I was busy, so ignored it until they left a message saying "We are calling you from the verification department of Verizon Wireless. Your account is suspended by verification. Press one to activate your account. Press two to speak with a customer service…
Call forward - no answer
Does anybody know how does this feature work? Can I have my cell phone off and still use this feature? If so, how do I get this feature to work? Thanks
Tower down or weak in 74015
Since I can't find a good map or outage information. Is there a tower down or possibly sending weak signal in the eastern portion of 74015. 4 phones (different accounts few miles apart) with Verizon, used to have full bars until last week. We have 2 towers within 2 miles of us. Now we are all down to limited connectivity 2…
Support ticket poor coverage area
Trying to get some help on a dead coverage area when we are measuring -128dBm. Support ticket where I have details and gps location/address. We have a very high density of new construction with many Verizon customers getting poor to no signal. Not sure the best way to report it
Trade-in fiasco
I have been dealing with a trade in issue since the beginning of March. I have talked to multiple reps at this point, at least 15 and have been given different answers each time. It’s so frustrating I Just want my trades credited so I can have a normal bill. I am disappointed by Verizon and how every rep I talk to gives me…
Poor Coverage Shallotte NC 28470
AT&T or AT&T based prepaid services work well here. Verizion did up until about 5 years ago. Are there any plans to upgrade tower equipment (RRU's, Antennas, ETC)? We have multiple other companies (T-Moblie, Dish Wireless, US Cellular) applying for upgrades to their tower space. I'm a Building Inspector so I see the plans…
VzW phone echoes on FiOS home Wifi
I'm using a Samsung s21 ultra on Verizon... Initially a 4G plan and now upgraded to one of the new unlimited 5G plans. When I am on Verizon services or on any other Wi-Fi besides my home Wi-Fi which is FiOS, WiFi calls work well enough. The second I connect to my home Wi-Fi network and the call changes from cellular to…
Warehouse lost returned phone
Yes, but another tale of frustration and incompetency. Returned an iPhone 4S as instructed in a padded envelope provided by Verizon, with a label and USPS tracking number provided by Verizon to the return facility in Fort Worth, Texas. We purchased a new phone and the old one had to be returned on time or as we all know a…
Verizon profiting from fraud
Verizon has a responsibility to provide a network free of fraud. How is having a paid tier for call filtering legal? I am 100% convinced that Verizon is profiting from selling access to its customers. I have the call filter set to block all risk levels and not allow voicemails yet at least a couple of times a week I get a…
Coverage map lies
We recently visited Lake Fausse Pointe State Park in Louisiana. Granted, this campground is "out there" but I checked beforehand and Verizon's coverage map showed the area solidly in the 4G LTE coverage area. Long story short, this area has no coverage at all. As a matter of fact we had to drive 8.5 miles to a random spot…
$500 Visa promo - how do I redeem?
I have contacted Chat several times asking how do I access the $500 Visa promo card. They don't know and only direct me to a link to apply for a Verizon sponsored bank credit card. Searched the website, cannot find where I can use the promo card to pay my bill or buy accessories. Anyone know how to access the card? I am a…
5G Home Internet Video Calls Issue
I have Verizon 5G Home Internet and starting in January 2022 the video calls lag/choppy. For example, any live video call will be choppy/lag/have bad network connection. This occurs on ios, Mac, and windows. This occurs on Microsoft Teams, Zoom, and FaceTime. I spoke to technical support and have exhausted all…
Unlocked S20 Ultra 5G
So, I contacted samsung about when an update would be released for the Samsung Galaxy S20 Ultra 5G to get 5G capability on Verizon's network. I currently have a plan that supports 5G UWB as well as a 5G compatible sim card in my phone. Here is the response I got from SAMSUNG. "As per checking here, your phone is S20 Ultra…
Go Unlimited Loyalty--5G?
I have had the Go Unlimited Loyalty plan since February of this year. Where we live, we don't experience much congestion, so the speeds and price are fantastic. With the new devices (ie, iPhone 12 Pro) coming out with 5G capabilities, I'm wondering if the Go Unlimited Loyalty will work with 5G--does anyone know? Since it's…
Getting charged for international phone call I did not make.
My account was charged over $43.78 for one international call recently that I did not make. Finally got in touch with someone from customer service who basically called me a liar and that I made the call. Then spoke to a supposed supervisor who would also tell me the same thing and would also tell me that phones can't get…
Worst customer service of any business I've ever dealt with.
My bank rejected Verizon finance after waiting two days they deemed Verizon fraud after they set on the payment for 2 days now I'm red flagged as cash buyer only. This is the worse company I have ever dealt with in my life. I was messed me over because finance dept. cant do there job right. You cant get anywhere with this…
Verizon trade in program didn't work
I purchased the new iPhone 12 with the trade in offer that Verizon was offering 580 off when you trade in iPhone 4 or above. I filled out the trade in info meticulously online fearing what I had heard but thought Verizon wasn’t like that. I took of screenshot of the receipt from trade in. Then waited for my package to send…
Can't complete online order - All payment types not being accepted
I've been trying to upgrade one of the devices on my account. Navigating through the screens, customized, added accessories, acknolwedge the contracts. And Place Order. Every payment type is not being accepted. I've tried multiple times this week and same issue. The payment types included bill to account, paypal, and…
If i change my billing date, will that affect auto renewal?
I want to change my billing date so that my auto renewal option is on the 3rd of the month instead of the 26th-30th. Will changing my billing date (2nd of each month) to the 6th fix that?
LTE Home Internet availability plan.
Where I live the zip code list says its available however not at my address. 5G home and FIOS is not available to me. Wanting to know when LTE Home Internet will become available. Someone at Verizon must know the timeline for implementation. Who would have this information?
Home Phone Connect - voice mail indicator light won't turn off
There are no unheard or skipped messages, but the light still blinks. Plus I have a stutter dial tone. I have removed and reconnected the battery in the wireless device, turned it off and on, and I have unplugged power to the phone as well. Has anyone else experienced this, and if so, how did you solve it? Thanks for your…
Issues with Verizon Unlimited
About a month ago my husband & I switched our plan to Verizon unlimited and seriously have had nothing but trouble. Both phones are Androids if it makes any difference. The phones randomly will not make outgoing calls with out turning things off and on (wi-fi calling, airplane mode, the phone itself). His phone is BRAND…
Very poor coverage
Zip code 55118: two I phone 12. However have had poor coverage through many phones and the Wi-Fi network extender is not reliable. Please help us as this is so frustrating.
$800+ in roaming charges
Yeah they're trying to tell me the $800+ in roaming charges were legitimate just because I was on a cruise, even though the only thing I got about roaming was the "Travel Pass", which I elected to get to avoid these absurd charges... Yet here I am, getting bent.
Customer Service Feedback
Since the previous thread is locked, I would just like to say that the customer service of Verizon so far is atrocious. The phone calling system is a nightmare, it is nearly impossible to get to a human being. If you say you want a billing issue resolved, it tells you to start a chat and then disconnects you. If I start a…
REBATE ISSUE LASTING FOR MONTHS AFTER PORTING MY NUMBER
Hi, my name is Gustavo and own a Verizon phone line ending in (XXX) XXX-3683. My previous mobile carrier provider was AT&T. I requested a number transfer on July 15th from AT&T to Verizon. The problem started when they asked my account number on AT&T. Since my account number on AT&T was bundled with AT&T Internet and AT&T…
No, seriously: Report Poor Coverage
There are thousands of posts on this Verizon Community site wanting to report poor mobile network coverage (phone, data, LTE, 5G, etc.) There are places near our house where I know the network simply doesn't work: the bars are reduced, text messages don't send, calls don't go thru, no cellular data. Where are poor coverage…