Mobile Network (Archive)
No, seriously: Report Poor Coverage
There are thousands of posts on this Verizon Community site wanting to report poor mobile network coverage (phone, data, LTE, 5G, etc.) There are places near our house where I know the network simply doesn't work: the bars are reduced, text messages don't send, calls don't go thru, no cellular data. Where are poor coverage…
Yet Another Sim Swapping Question
Hello, suppose I have 3 children on my account: A,B, and C. A is getting a new phone, so I want to do a "hand-me-down" process where: B gets A's old phone C gets B's old phone C's old phone gets recycled. Is achieving this just a matter of moving the correct child's SIM card to the desired phone? Thanks
Phone is NOT delivered; my bill made it. (Imagine going to a restaurant not eating and being given a bill.)
I know exactly how you feel. After getting fed up with ATT, I ordered a wireless phone and service from Verizon. I tracked the package and Fed-Ex claimed to have attempted to make delivery attempts 3 times, but that's impossible since I was home 2 of the three times and I never heard a knock or saw anyone from Fed-Ex. I…
Google nest hub max
it’s been more than 65 days since I started my 5G service, I was promised a Google Nest Hub Max, after wasting countless hours chatting and talking to customer service, I have not received an answer why I haven’t received the offer. here is a link to the offer…
Verizon Corruption!
Verizon is now more corrupt than ever! People be ware, do not sign up with them! If you don’t use a debit card or your bank account for auto enrollment payment methods they will charge you 60 bucks. That’s right an additional 60 bucks. They tell you 30 but they mean 60.. That's right, 60!! I called and after 1 & 1/2 hours,…
Rebate bait and switch
Long story short. I responded to an offer directly from V to BYOD for $500. I did this Aug 25, my number ported in the 26th. I get an email stating my rebate is $350. How is this possible. I am going to port my number right back out if this isnt corrected. Ridiculous.
Florida 55+ Unlimited Plan - inability to add plan to eligible customers - New customer Plan Bait & Switch practices
On March 15, 2022 I signed up for NEW service with Verizon with the Florida Unlimited 55+ Plan as advertised here https://www.verizon.com/plans/55plus/ and qualified online and also with agent on the phone for eligibility which was no problem since I'm over 55 and reside in Florida full time. After some time on the phone,…
Verizon authorized dealers are allowed to rip you off
I went to an authorized dealer thinking it was a Verizon store as it said Verizon on the store in big letters. They made us pay off my phone even tho we were only upgrading my fiences phone, which negated the buy one free option we had bought our original phones with. So we are out $400 and Verizon has said that they…
can't cancel order
Tried getting a phone for about 5 hours yesterday. Now today they say they can't cancel the order. Have talked to 4 customer service reps and ALL FOUR have told me there were different problems (one actually said that she cancelled the order, but it was never cancelled). This has been a nightmare.
I need to know how to submit complaints to Verizon corporate
I signed into a 24 month agreement with Verizon in December 2020 for a Buy One, Get One free iPhone GO WIRELESS INC. DBA GOWIRELESS CYPRESS CA. Since then each month I am paying the instalment payment for one iPhone. But on 03/30/2020 I have some extra hard earned money and I through and want to pay of the device payment…
Getting refunded for rebates
We moved from tmobile to Verizon. In doing so my wife and I both got a rebate. We never used these rebates. We paid off both phones before transferring. They are just sitting in our account. Today Verizon charged me $905 as we had to swap back to Tmobile as we had 0 service at key work locations. They are saying they are…
I need return label for a phone.
I did the early edge and received my new phone. No return label. I call Verizon they told me to go to a website. I get an error page. Please tell me how to return this phone.
VZW Service Has Been Getting Worse
I feel like VZW Service has been getting worse. First the 5G is a joke I will be in a 5G area and I don't get any Internet or able to send any MMS messages. Leaving my phone useless. Over the weekend for the first time I been a customer from 2006 I experienced something a major issue. I was in a 4G LTE area with 4 bars and…
How can I get a tower located on my property?
I reside in a low coverage area. The nearest towers are located approximately 15 miles north and 20 miles south of my property. How do I find out about locating a tower on my property?
55+ unlimited plan failures to be applied to my account
Hello, My wife and I are 55 and older, who reside in Florida and my Verizon billing address reflects this. I have been attempting to get 55+ plan four several months, with many calls, visits to Verizon store and trouble tickets open. All of this has failed The last interaction with customer service was two months ago. They…
Exchange Complaint!
I recently upgraded, but received a defective Device. No one’s fault. Verizon, reps told me to return the device, for a exchanged one. After they received the device. They stated I’d lose my preorder deal and pay a bit more for the device I preordered. After all night cchat, was then told to wait to a refund to my account.…
Is a hotspot quota a rolling quota?
So, we're going to be moving soon. Our old house, we have fiber. The new house, there is no option for any high speed other than satellite and cellular. I work from home. (I'll make this work even if I'm working from a McDonalds everyday using their hotspot. This is a nice house... and they are working on getting fiber to…
Keep my number when moving to Canada
I am moving to Canada (not retaining a US address). Aside from continuing with my current Verizon plan (which I won't need), is there any way to keep my current mobile number?
bill increase
Good morning, I do not understand why my bill increase for $30 for 5G Play More. I see that the price increased from $55 to $65, and when I got the plan I thought that I had my price locked in. I didn't know that it would fluctuate. Please advise. Sedaris Sharp
BOGO/Verizon Issues- HELP!!!
HELP!!! I have been going around in circles with Verizon and just so many issues. They rush you off the phone or act like they know your concern and the problem gets worse. Or they just don Around Nov 20th of 2020 I signed up with Verizon's BOGO Device Promotion. I did not use either of the phones until December 11, 2020.…
Coverage Issues and Getting Worse
I've had Verizon for about 4 years now. The first 2.5 years I had impeccable service in Wilmington, NC, however it's been getting significantly worse over the past year and a half (same residence, same workplace). Earlier this year I decided to upgrade my phone, thinking that maybe my old iPhone wasn't compatible anymore.…
Lied to- misrepresented and Verizon will not own up to it
I upgraded from an old verizon phone to a new one 2 months ago. The chat agent and live agent both confirmed I did not need to trade in my old phone (value: $13) to get the promotion. I was told this repeatedly. When the promotion was not applied to my new phone on my bill I called and was told that "I did not meet the…
Grandfathered plan? Removed without my request?
I callex Verizon on September 9, 2020 with a data speed problem for my hotspot. I was CLEAR that I was reporting a repair issue and that no orders were to be placed to change my plan. However, the next day, I got an email about my change order having been completed. So-- Proceeding from that call, my old data unlimited…
Re: Payment arrangements
I just paid $60 towards my bill on 04/23. Got a message stating that I'll need to pay $160 TODAY to avoid service interruption??? I can't pay more right now. I want to make another payment arrangement. I have tried calling Financial Services for the last THREE hours, but they are NEVER available! I have been a customer for…
Trade in credit issue
I have been having Significant issues with a trade-in credit that was promised to me in January 2021 when I traded in an iPhone for a new purchase. The trade in value was $450, of which I have yet to receive anything. The phone was mailed with the provided box within a few days after the purchase. After hearing no response…
Poor Coverage
Just switched from ATT to Verizon for just 1 reason and 1 reason only deeply beleiving that Verizon has the most reliable network To my shock Verizon right here in Cumming, GA 30040 (suburb of Atlanta) is no better then ATT, poor coverage and Data speeds are just terrible and inconsistent in and around my home, WHAT A…
Iphone 12 mini promo with new line
I added a new line to my Verizon account in January 2022. I took advantage of the iphone 12 mini offer that was first available maybe starting in November of 2021 and is still available now in April of 2022, and also is listed in the Reddit Verizon Wireless Q1 Promotion Guide this way: "Save $600($16.66) off iPhone 12 Mini…
Very very slow hotspot speed
My family is on the Verizon Go Unlimited plan and the hotspot speed is unusably slow. I don't use the hotspot at all so I know I have not surpased any set limit though I'm not sure how to check that. This issue is a recent issue within the last 6months or so becuase the last time i used the hotspot it was fine. The speed…
Verizon lied to me about promo order
We ordered 2 new phones during the buy 1/get 1 promo Verizon was offering. , the first phone being an upgrade to an existing line and a new line for our son for christmas. We did this over chat on Nov 17th so there is a complete log and the sales rep never processed the new phones but had no problem switching our plan to…
Upgrade fees, device dollars and improper sales tax
I just purchased a "Certified-Pre-Owned" iPhone XS from Verizon. I was able to use $150 in saved up device dollars against the cost of the phone. However, I am not happy about being charged an "Upgrade Fee". How is this legitimate? If I just put my existing SIM in any BYOD phone and notify them, I wouldn't have to pay…