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Asurion/Verizon Protect... where to file formal complaint?
In December 2020, the battery in my MacBook Pro expanded and was sent to Asurion for replacement. I paid the $105 service fee and a little over a week later had my MacBook back in hand with a new battery. Unfortunately, it was turning itself off at random and one of its two USB ports was no longer working. So, after having…
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I live in Philadelphia zip code 19122/19123 and just switched to Verizon wireless a month ago. Our mobile internet connection is poor. Please help!
I joined Verizon as an employee and switched from AT&T to Verizon wireless a month ago to avail employee discount. However, Verizon wireless mobile internet connection has been really poor near 19122 and 19123. Please help as we are facing issues getting around.
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Promotional Discount Not Honored... Is this legal?
When I purchased my phone, there was a promotional discount going on for $150 off the device total, making the payments $22.75 instead of $29.00. This did not reflect on my bill a month later, so I called and was told it may take 2-3 billing cycles. 3 months later and it was still not showing. I have now been told that my…
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Verizon trade-in bait-and-switch issue
Verizon trade-in promotions are an issue. I was given a $400 estimated trade-in on my iPhone 6s as a promotion for buying the Galaxy S20 FE, both online and by the service representative in store who knew the exact details of my transfer (switching from a different verizon account). We went through the quote assuming the…
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Chrome Remote Desktop doesn't connect over 4G LTE
Just switched from a Pixel 2 XL to the Pixel 6 Pro, using same sim card, and am having the issue with connecting to Google Remote Desktop. I haven't figured out a work around yet.
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Losing mobile internet nightly regardless of great signal
Every night my mobile internet is unusable from around 8pm to midnight . I live in the sticks. We have more cows than people so it's hard to imagine that the tower is congested. I have posted a screen shot from Network Signal Guru that shows I have good CQI and great SINR but the tower is giving my a lousy MCS and very…
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Have to have a physical address to add a line to an existing account?
Why is my PO Box on file not sufficient in order to add a line onto my account when I am not having anything mailed to me? I bought a brand new Ipad with Cellular and messaged Verizon to get it added to my account. The Rep told me they could not process it because I have a PO Box on file? Why does this matter? You aren't…
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How is your 5G Home working now?
My 5G Home stopped working for ten days. Then I went out of town for five days, and since I returned home, it is working fine. I noticed that VZW locked all the threads on here so no one could post to anyone, and then put a link in to the 5G Home Support page, which of course is completely unhelpful since this service…
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How can I report an outage?
How can I report an outage? Or find a status of an outage in my area?
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Poor coverage and degrading over time
Verizon data and voice service at Joint base Lewis McChord WA (Specifically McChord AFB for me) has progressively gotten worse over the last couple of years to the point it is un-useable for data and almost as bad for voice/text. Literally can see Interstate 5 from my office building but unable to get a signal and can…
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Calling restrictions, announcement 19
My son cannot call me, he gets an error that states calling restrictions announcement 19. I was on chat with 3 different people for 7 hours and no resolution. They checked everthing and I even upgraded the IOS on both iphones. I can call him, he cannot call me. He can text me though. They finally told me to call…
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Verizon call forwarding
Verizon is literally the worst when it comes to customer support and call forwarding. I have the issue of a phone line on my account with call forwarding disabled but yet it is still connected to the random phone number not associated with my account. On the phone tech support and chat service can not solve any issues or…
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Never received $250 promotional gift card from switching to Verizon
It took me 1 month, but after several trips back and forth to the verizon store and many hours on the phone with customer service, I finally received a phone and my number. After adding a line on my account for my wife, we had a horrible time porting her number from AT&T. Since transferring service providers, we were…
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Trade in Help
Hello, so I recently traded in and upgraded my phone. When I checked my reciept there was zero mention of the trade in, so I called and talked to the rep who helped me and was told all is good, that it shouldn't show on my reciept. After a few days I then called customer service to ask if that was normal and did they see…
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Billed for Tablet I Was Told Was Free w/Purchase + My Signature is Copied Over from the Phone
Has anyone else had problems with Verizon saying I signed an agreement for a new item when they did not? I bought a Galaxy S1 Ultra in July last year. They offered me the newest Samsung tablet at the same time. I refused because it's tiny and I still use my old Samsung tablet every day. They said it was free with a current…
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Customer Service
I am at a complete loss with Verizon Wireless Customer Service. I did not have any resolve going to the physical store so I tried calling Customer Service. After 2.5 hours of discussion I was assured the HotSpot device and number my local Spring House PA store convinced me to get (for which I was told I would not have a…
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Service Outage Map--WHERE IS IT?
it took me 45 minutes to finally be told that phone service in my area has a problem. we should be notified as soon as a problem is noted. there should be a service outage map. pretty unhappy with the failure to provide this basic level of service.
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Old grandfather plan
need help - returnd customer i was giving a new account number instead of using my old acct number - pls help
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Lost transfer pin; cancel option unresponsive
I generated a transfer pin and used it on one line. I unfortunately was unaware I would need the same pin for a second line and did not save it. Going back to the pin page now has this message- "You've already generated a PIN You recently requested a PIN that is still active until 09:18 AM on 04/16/2022 if you misplaced…
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4G LTE Home Internet Billing
I have spent a lot of time trying to figure out why I do not get the auto pay discount for my recent order for 4G LTE home internet. The last person I spoke to is working on getting me a credit, but I'm not so sure future bills will reflect the discount. https://www.verizon.com/home/lte-home-internet/ It says it is $40 for…
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Restocking Fee
I am a HUGE blockhead and accidentally ordered the wrong iPhone!! ((I wanted the 8, not the 8+)) And was wondering if there was any way to avoid a restocking fee, because $50 dollars is is a crazy amount for a fairly broke twenty year old who just paid all her bills! 😭 I’m not even planning on opening the box for the…
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Still 4G signal in 91344 zip.
I am located in 91344 zip and connected to tower that still transmit 4G signal. In the same area intersection of Balboa and Rinaldi street the signal even worst. Also Along the 118 FWY between Balboa and Reseda the signal is 4G but I get one bar and no reception. I have an map image with towers and signal but no way to…
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How did Verizon become so good
At getting the right people in position with the right tools in place to perfectly execute a failed order so spectacularly? Are they teaching advance fails at Universities now? Does Verizon have their own research division devoted to looking stupid. Or is it just more fruits from the explosion of data collection where…
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Rebate rip-off
I was PROMISED a rebate for BYOD for $500. I have talked to a dozen agents. 4 of them escalated a claim which was denied as ineligible without explanation. When I signed up to switch to Verizon service I didn’t get this kind of runaround and no warning I was somehow ineligible. Clearly Verizon has a policy of grabbing as…
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2 trade in phones - 2 trade in boxes - which phone for which box?
Would be great if someone answered this question. Instead I'll spend hours on hold trying to ask the question. If I pick the wrong phone for the wrong box, probably wont get any credit.
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announcement 19
When I attempt to call my home phone, I receive "Announcement 19." Afterwards, I get these numbers: "139-101." What do I need to do to correct this situation? Thanks for the help. Lisa [Removed] personal information removed as required by the Verizon Wireless Terms of Service Message edited by Verizon Moderator
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Charged for month before my contract started!
I am being charged $101.00 by Verizon Wireless for an entire month Before I signed my contract. I signed my contract with Verizon on September 20 of 2021 however I noticed that my very first bill says that it’s dated for August 21, 2021 - September 20, 2021 which is impossible.
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Verizon not honoring trade-in promotion
I wish I was on the forum sooner. ISSUE: I switched carriers so I can utilize the $700 promotion for trade-in and porting in. Porting in was a breeze. In the process I also submitted, and mailed my phone in (mind you it was in very mint condition, and qualified for the full $700). A month later I get the appraisal letter…
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Trade-in Issue
I was drawn in by the change over to Verizon deals going on in December and made the change from T-mobile to Verizon via an online rep. I wanted 2 Samsung Galaxy S21s and 2 IPhone 13s. I was told my Galaxy S21+ (T-mobile), S10+ (fully unlocked), IPhone 11 (t-mobile), and iPhone 11 (Verizon, unlocked) would be worth…
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Losing promo credits when upgrading plan
I just got the iPhone 13 pro and a watch. With this I also have a computer and am in college and would like to use more hot spot. I burn through what I have and would like to upgrade my plan to the get more data plan, but when I go to push through to upgrade the plan it says I will lose my promo credits on my watch that I…