-
Difference between 4G LTE (Installed) vs. Home internet 4G LTE
How do I move from capped svc. on 4G LTE (Installed) to fixed 4G LTE home internet w/out cap? What's the difference between 4G LTE and 4G LTE - LTE Advanced?
-
Very slow commection
download speed test1 10.6 mbps, upload 6.52 mbps (no router) please help me troubleshoot and find out why phone internet is so slow! when I use router, download speed is 226 mbps, upload is 11.7 mps thank you! iPhone 11
-
Absolutley Done With Verizon- promised a credit, never happened. anyone else?
My husband and i moved to verizon from sprint when our contract with them was almost up. ive heard so any good things about them and we thought it would be good for us, despite the fact that we had unlimited data at sprint and this wasnt offered at verizon. when we signed up, the sales lady told us we would get a $150…
-
Returned phone of deceased spouse to Verizon then they charged me for the phone they have FRAUD
Returned the phone of my deceased wife to Verizon on October 28, 2021. Got message from Verizon 5 November verifying that they received the phone. Called 3 times to Verizon Reps. from 11 November, 2021 to December 27, 2021. was reassured charges for phone will disappear and billing will be caught up in 1 to 2 billing…
-
Sudden Slow Data Speeds
I have a One Plus 7 pro and my wife has an Iphone 11pro. We're on an unlimited plan and for the past week have been experiencing extremely slow 4g LTE speeds in the Maryland area. Is anyone else having this issue? Slow to the point of adding a GIF to a message and getting a loading wheel.
-
Customer Service
Spent 2+ hours waiting on the phone for a live Agent. Of course, was given the option to have someone call me back live in 3 days, if I felt like waiting. The pandemic is no excuse for this horrible customer service. Been with VZ for 20+ years, spent approx. $350/month on service that I now think is unacceptable. They have…
-
Port nightmare
I have tried to generate a transfer pin for three days it just keeps cycling over and over on different browsers and in the app. Any other pin change is easily done no issues but the transfer option is a horrible. Customer service nor the chat is helping just keeps reiterating the same info. How can I create this pin to…
-
3 months of extremely horrible service
3 months of calling, talking to so many support agents and supervisors, about taking money (over $900) and not getting it back when they say it’s going to go back, having to explain my story to everyone like the previous times didn’t exist, taking my money instantly but takes 3-7 business days to return it, ask for it to…
-
How to file a complaint with someone at Verizon Corporate?
I would like to find out how to make a formal complaint against specifically an employee from Verizon Store 1467 N Rochester in Rochester Hills, MI. Your employee was dishonest to get me into a new “promo” plan. In the process he pulled my credit without my permission, lied about the promo itself, charged me for services…
-
Return
Let just start off by saying that I've been with Verizon for several years. Had multiple phones and never had any problems. However, I'm probably gonna go to a different carrier. I'm never the one to leave bad reviews but today is the exception. First of all, I've used multiple Kyocera phones since I started service.…
-
recover phone number
Help recovering phone numbers! 2 phone numbers in our acct were not moved from business acct to consumer acct along with our others. they are still available-but after over 14 hours on phone with customer serive over 2 days, and multiple holds, transfers, bounced between consumer and business depts, and promises- we still…
-
Never received credit for trade in.
I traded in my Galaxy S9 6/25/21 on a Galaxy S21 Ultra. I wasn't clearly explained to the whole process of the trade in promotion and was rushed through and never got the change to really examine new phone. I was told id be charged 50 for the first month then would recieve my credit. I was told my trade in for my S9 phone…
-
credit cards denied
Have tried to order an Iphone 13 mini for days now trying to take advantage of a trade in value on my 7. First ordered online. Credit cards were said to be not accepted but my credit card company showed the payment as having gone through twice. Went to local store to see if I'd been charged for two phones. Salesperson said…
-
Switching to Verizon - Very Disappointing
First off, I had been a customer of Verizon Wireless for years before jumping to AT&T for a $100/month reduction in my family plan. I loved Verizon, their service, the people I spoke to whenever I had a question or problem, but they would not budge on reducing my monthly costs. After I jumped to AT&T I had experienced what…
-
Trade-In Kit & Submission ID
Need to get my Trade-In Kit and Submission ID for my 2 trade-in. I have not received a kit nor can I get anyone on the phone to give me straight answer.
-
Waiting on Promo Credit since JULY
We sent 2 phones in to VZ after being told there was a promo for $800/phone. We were told it can take 2 billing cycles and we sent a 3rd in September. I have been emailing a rep we were dealing with over the last year and called multiple times and STILL do not have ANY of the credits promised. Just spent 1 hour 25 minutes…
-
Waited 30 mins, talked 2 mins, hung up on me, this is CUSTOMER SERVICE?
A month ago, chatted with an agent regarding my missing rebate card. He/She said it's resolved and I just needed to wait. See the attachment. ALWAYS save screenshot from Verizon online chat, otherwise they deny everything. 1/10/2021 (one month later) Spent another HOUR on online chat, because I still didn't get it!…
-
Transfer phone lines from state contract account to a personal account
We are transferring four phone lines from a Verizon account that was linked to a state contract to a new personal Verizon account. We planned to keep the phones and phone numbers we had under the business account to use on our personal account. When we got our first bill, we were surprised to see a charge for the phones we…
-
Bad Signal and slow conection in South Florida
I upgrade my phones to Iphone 13 from Iphone 11 because I thought having a 5G phone the signal will be much better but still the same low signal, call drops and hard to connect, some areas don't even connect.
-
My Signal is Terrible, what is going on
I switched from At&t to Verizon and Verizon signal is just as bad or even worse. Sitting in my home I am getting 2 bars LTE service. Verizon used to be so good. What has happened and why am I only getting 2 bars. My son hates it. He traveled to Louisiana and he said it was bad all the way. Is it always going to be this…
-
Webpage spelling error
Minor point but your order confirmation page has a misspelling. See picture below: "tarde" instead of trade.
-
Porting issues
Trying to port my verizon wireless service to new provider. I need to generate Transfer PIN to provide to new carrier. i have tried generating PIN via Verizon APP, Verizon Wireless Website. Called Porting Center-nothing can be done to get my Verizon Transfer PIN generated. Please advise!
-
How do I shut off "enhanced LTE" or "advanced LTE" on my phone?
How do I shut off "enhanced LTE" or "advanced LTE" on my phone?
-
Coverage issue
I moved into a new neighborhood and am afraid I’m going to have to switch cell providers! This is a huge development in a metropolitan area so I’m very disappointed. Does Verizon have any plans to add better coverage in my area? My new home is near the intersection of Coast Grade St and N White St in Wake Forest, NC. When…
-
not eligible for the 4G LTE home service?
I'm a verizon wireless customer with 2 cell phones and an iPad getting 4G LTE service but for some reason my address is not eligible for the 4G LTE home service. Can someone please explain why not?
-
Deadzones
We used to get a perfect signal at our house before advanced calling was implemented in 2015. Ever since then, our coverage at home and in our immediate area is literally non-existent. We have FiOS and if the power goes out, we have no way of communicating with the outside world or even making emergency calls. Please fix…
-
Given incorrect promo when switching to Verizon in store. Help!
We were switching back to Verizon during the Black Friday deals of 2021 where you can trade your towards an iphone 13 or 13 pro and pay 0 a month. After setting up our account in store we were never given an information on how to send our phones in. After to speaking to Verizon on the phone they informed me that we did not…
-
SERIOUSLY ANNOYED CUSTOMER
I switched to Verizon from Sprint and received a promotion for $1,000 trade in value for my iPhone 11 Pro 64 GB in Midnight Green. HOWEVER, I just checked my Trade-in device status and it looks like my iPhone 11 Pro 64 GB was 'assessed' to be in Gold?? I can assure you that the iPhone I sent back was MIDNIGHT GREEN and I…
-
Verizon Customer Service
The retail stores are a joke with their ridiculous appointment process. There’s a high possibility that they won’t even have the inventory when you show up, which is exactly what happened to me. They don’t seem to care. I have been trying to get a customer service rep on the phone for 2 days. Yesterday, I requested a call…
-
Verizon Phone order issue (wont deliver, wont cancel)
I ordered an iphone 12 mini from Verizon via chat support. I used two gift cards that I had, each had balance of $500. The order was placed on 8th Jan 2022. The ETA for delivery was 12th Jan 2022. I needed it as a gift for a family member. When i check order status online it still says processing. I requested to cancel the…