Mobile Network (Archive)
Reconnect Fee w/o Disconnection
Hello, I was just going through my bill because I just recently removed 2 add-ons we never use and wanted to see what my new monthly bills were going to look like. While doing this, I ran across a $20 fee on each line of my account for a reconnect fee that evidently occurred in January 2022 because the fee is being…
Can the voicemail app get a notepad?
When listening to a voicemail, the caller usually gives some information (phonenumber, address, name, etc.) How do you record this so that you can refer to it later? Please don't say "write it on paper" -- that's antiquated! If you try to use another app (e.g. a note-taking app), the message stops. Of course, you could try…
Scam call?
I just got a phone call from my phone number on my phone, when I answered there was a recording saying my account was suspended and to push 1 to confirm information or 2 to disconnect. What is going on?
poor cell coverage
starting on 10/4/21 i am having issues with getting good coverage inside my home. It was never a problem before. It seems like something has changed. I live in Gilbert AZ and the closest cross streets are Riggs Road and Higley Rd. 85298
Extremely frustrated with difficulty in getting help - issues with getting overcharged since Dec 30th.
I contacted Verizon to cancel the device protection on one of my lines. they talked me into downgrading to a less expensive insurance plan. the price was supposed to go down by approximately 10 per month. Instead, they continued to charge me the full cost of the service. So, I contacted Verizon to completely cancel the…
Trade in question re timing
How long should it take from the time a trade-in is delivered to the warehouse until the credit is actually confirmed? It has been longer than a week and the VZW web page still showing the trade-in as Initiated, not even shipped. I see a lot of people having problems with the trade-in being lost, credit not applied, etc.…
Trade in value reduced
I traded in my device this month. It was received but when it was evaluated it said the device was not what was expected and they reduced the trade in value from 800 to 84. I know the device was in perfect working order with not even a scratch on it. On the trade in status screen it says it was expecting: Apple iPhone 8…
ASK-NCQ1338 Port Forwarding
Is there a way to open specific ports on the NCQ-1330, or do I need to get a separate router and utilizer the verizon equipment as a modem of sorts.
Filing a Complaint against Chat Service
Hello, I’ve been trying to upgrade my device and spent an hour this evening with a chat support representative. This is after calling the sales line and being directed to a digital assistant numerous ties. The rep basically quoted me three different prices for unlimited plans and just spoke round and round in circles for…
Set up LAN with internet gateway ask-ncq1338
I just set up my internet gateway ask-ncq1338 today using wireless and wired connections without issue. But how do I set up a LAN so that my computers can see each other, i.e. view and move files, etc. Currently I have Computer A connected to Ethernet port A and Computer B connect to Ethernet port B but they cannot see…
How do I get a recorded call with representative heard again?
During my conversation with a verizon sale representative, I was promised $800 off if I trade in my old phone for upgrade. Two months later, I did not get the promotion since I am still being charged for the full device amount. I called the customer service and was told no such promotion exists.
Gizmo watch with at&t
I purchased a Gizmo watch and is under my Verizon account for my daughter. Her mom has an AT&T phone and would like to text message her daughter. I thought there was a way using the Gizmo Hub app even though mom is on AT&T....please help!
service down from Fremont to San Francisco
No data. Support just ghosting. there is an issue for many people according to https://downdetector.com/status/verizon/san-francisco/ just issue a statement and fix your garbage.
Transfer line request for a suspended line
I am the account holder, my ex was on my account when we were together. They were a manager on the account, but after some time I noticed they had obtained the account holder information changed my password and upgraded to a brand new $1000 phone I never approved of. They will not respond to a single text from me. So I’ve…
Online order shipped with no tracking number
Ordered a used iPhone 11 on line 02/01/2022. When I looked up the status on myverizon acct. it shows that it is still processing. Should have been a 2 day shipping and its been 5 business days. When I look it up on the website with Check Order Status ( not my acct.) it shows that it shipped the same day I ordered it with…
trade in credit promotion change within 14 days
I upgrade my phone because I can trade in my pixel 4 for $440 off but trade in credit change within 14 days to $700 off. I also trade in pixel 2 for $100 off for my other number and credit change to $300 off within 7 days.
Any customer support?
We signed up at Verizon on Tuesday evening 02/01/2022 because we needed home internet and cell coverage out in the Country. We went through a Cellular Sales Verizon store. We've been chatting online (I assume to people not in America, Lie #1) non-stop and they can't help. Messaging through the ap and they keep asking what…
Rebate Denied for Phone Purchased in Full
I switched over from T-Mobile in December 2021 to try and take advantage of the "Switch and we'll pay your old plan" deal. Called a representative and walked through the account set up, phone ordering, etc while on the line. Specifically asked about the terms which were roughly noted as * You have to buy a new device…
Over 100 support messages so far
I’ve been going back and forth with support staff for 11 days now, and am over 100 messages into it so far. Three agents have told me that they would remove a fee from my account, and shortly thereafter I will receive another message from a different agent who says they will not remove it. I’ve asked for a sup but so far…
6 months of problems getting any iPhone X trade-in credit, now being charged incorrect "adjustment"
Trade-in - April Back in the beginning of April, I took advantage of the April 1 promotion to trade in any broken / shattered phone for full credit to trade in an iPhone X with a broken back for $412 credit spread over 24 months. Due to the ongoing pandemic, I performed the trade-in with the "ship in your old phone"…
WARNING!!! Verizon Trade-in is a MESS!!!
Folks, last December we switched from T-mobile to Verizon and they have the promotion to trade in your iphone to get credits (for iphone 6s, the credit is $350 and for iphone XR, the credit is $800), so we decided to trade in 1 Iphone 6S and 2 Iphone XR, I packaged 3 phones, took photos of the box and phones and the UPS…
Probable Phishing Via Text Message
I received the following today: __________ your February bill has been paid, please accept your special rebate of $250 from VZ! roserefrain.com/H33vJGC I really think this is a probably phishing. Has anyone else seen anything like it?
Prolonged Network Issues
In my immediate area (43718 near Belmont/Morristown, I-70), there has been an outage issue since Friday, January 21, 2022. This issue affects a congested business and residential area, as well as a large school campus. I know of many friends, neighbors, and co-workers who have submitted tickets regarding this issue with no…
LTE router connection to Mesh network/Router
I have a new Verzion LTE router (ASK-RTL108) and am trying to connect a TP-Link Deco M5 mesh network to it via ethernet,.. when connected the M5 shows as having an internet connection however no traffic is running across it,.. devices connected to the M5 cannot access the internet, a speed test within the M5 interface…
Why is my reception and coverage decreasing
I had ATT when I moved to the adirondacks and switched to Verizon because of the superior data coverage in my area (12901). Over the last few months 4G reception and coverage has been decreasing. I have tried everything, reset phone, updated software, and tried every suggestion and double checked every setting on my brand…
Lying sales (Customer support is actually Verizon Defender)
DO NOT believe a word from Verizon Sales. and do not think customer support will be there for you. I was told by Verizon Sales a lot of perks & promotions when they were trying to push the sale. However after I joined Verizon, the customer support has been denying those terms & perks that were promised by the sales.…
Trade-in issue
It looks like I'm the latest victim of the Verizon Trade-in issue. I just got notified that "my bill has gone up $26.37 a month." Yep, they changed the "value" of my trade-in. I can't tell what's worse, the actual issue or that I fell for it. This added to the brand new $10 fee for 5G. So my "$80" line is costing $135 a…
Getting 5G bars in 90010 but NO DATA streamed!
Whenever I am in the zip code 90010 I have 3-4 5G bars but NO data actually streams to my device. It is a complete dead spot. Has anyone else experienced an issue where they are in a certain area with full bars, but get zero data streaming to their device? @vzw_customer_support Please look into this issue. I have tried…
LTE Signal Network Extender Help
I received a LTE Network Extender back in October and got an Error 7A message when I set it up. One call into Verizon and a technician had me up and working and everything was great. Fast forward to the end of December - I had to shut off power and it reset the extender and I started getting the Error 7A again. I've now…
Trade in Credit Not Applied
I received a promotional offer in December 2020 to trade in any iPhone 4 or newer for a credit of $579.99 when upgrading to iPhone 12. I initiated a trade in for an iPhone 5, shipped it to Verizon using the provided materials, and it was delivered to Verizon on December 30th. The Trade in Status page says that as of…