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Another Awful Customer Service Experience
I've been a Verizon customer for well over a decade. I have a phone and additional jetpack line that I use for a WiFi hotspot. The maximum 4G top speed allowance for my hotspot was 15GB per month . I called and spoke with a Verizon agent to ask if changing to a current plan Get More Unlimited would get me the 30GB per…
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Absolutely Awful Customer Service
I really feel as though Verizon could care less about its current customers. I had the worst customer service experience of my life tonight trying to order an upgrade to my current phone. The order took an hour and a half and required the rep to send codes twice to my phone. Then the order took so long, the website timed…
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TERRIBLE cell service. TERRIBLE customer service.
We've been Verizon customers for over 10 years now. Before that we were AT&T customers for over 10 years. I have worked from home full time for just over 3 years now. Where I live, fiber is not an option for internet yet. I pay between $300 to well over $500/month on phone plans for 3 iPhones, one iPad, 3 Apple Watches,…
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Verizon coverage shrinking along with customer service
When I switched to Verizon, it was the best service ever. I had AT&T, T-Mobile and Sprint and at the time wished I had switch to Verizon much earlier. Then Verizon switched to 5G and everything fell apart, decreased battery life, overheating handsets and nearly non-existent coverage with perpetual call failed errors to the…
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No loyalty to current customers?
I have been a Verizon customer for over 10 years. The last phone I purchased was an iPhone 7 Plus in 2016. I have been looking to upgrade my phone but have been offered no promotions, especially being a loyal customer. I have started looking at AT&T and also T-mobile as they have great promotions. Wanted to see if everyone…
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After recent IOS updates, Voicemail has stopped working
I realized a little while ago that I was no longer receiving voicemails. I feel like this changed after one of the last couple of IOS updates because there is really no other explanation. Nothing else has changed on my account. I have called and left myself messages and never get them. Others have too...have no idea where…
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Purchases charging credit card for full amount instead of gift card
I've tried to purchase from the verizon online store multiple times with an e-gift card I received for transferring service. Everytime I try it charges the credit card instead of the gift card that I enter. How do I make a purchase with the gift card NOT my credit card?
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Terms and Conditions not Required for order
Has anyone had issues with an order not allowing you to accept the terms and conditions? My order keeps getting placed in a hold status until I accept the T&Cs. It says T&Cs not required for this order. Verizon keeps saying the order is fine on their end but there is a date that if not accepted by the order cancels. First…
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Verison not honoring their promotions - ready to switch
I was offered a loyalty discount in July 2021 that would give me unlimited internet as long as I also sign up for auto-pay. The agent assured me my monthly price would stay the same $133. Now 5 months later and more than 8 hours and 10 reps I am paying $152. They all call the previous agent I spoke to a lier. Each agent I…
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What is the billing address to make a payment
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Order processing for two months!!
On October 28th, I upgraded my phone, at the same time, I also added an Apple Watch to my plan. I paid for everything, then the next day I received an email from Verizon saying I needed to pay an additional $35 as a “deposit”. I paid it no problem, i should also add I selected the two day shipping method. On November 12th,…
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Anyone else fed up with the false advertising on phone upgrade prices?
I'm a long time Verizon customer (8+ years). I'm looking at upgrading my phone after 2 years and in big bold red letters the... advertised price is: $99 *with 2 year renewal. Great right? In the small print to the right they tell you that the price includes a mail in "rebate" of $50, which means you get a prepaid visa card…
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coverage in Nashville tn
I have been with Verizon since 1999 and the coverage in the greater Nashville area has gotten consistently worst. to the point my family is going to change to At&t unless it gets better SOON. The zips I'm mostly in are 37209, 37064, 37174. I am not going to continue to pay for a phone that doesn't work.
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Golden Gate Estates
Weak service off Randall area near the fire station went from bad to GONE off 16st NE. This began after Hurricane Irma a year ago and was never fixed! It sucks that we can't make a normal call or use 3 or 4G in this area! Verizon was always so good. What happened to your service?!
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Home lte high latency problem
Figured ask here to see if anyone can figure this out, support wasnt much help besides sending another gateway. Anyway I got excellent verizon signal where I'm at. My phone in 4g I get full bars and latency tests at 20ms. This gateway when I got the latency is 100-150ms. Multiple calls to verizon they couldn't figure it…
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Upgrading with Verizon
Where do I even Start? What choice do I regret more than any other in 2021? Using Verizon to upgrade my phone from a iPhone 12 Pro Max to an iPhone 13 Pro Max back in October. So, after many calls, texts, msgs, unaccountable agents promising and not following through on promises, after Verizon charged my account close to…
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Trade in credit
Hello, My trade in request was processed, but I have not received a credit on my bill, and am unable to determine when this will be applied. When using the live chat automatic responses, the amount displayed is different than the account on the trade in status screen. Also, the live agent states that Verizon has not…
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Service is Terrible at ATL Airport.
I don't really care about service when I am on the plane... I have read all of those rants already. Why is there only one bar everywhere within ATL? IF there is internet, it is usually 3G. And over all, is it just my phone Note4 or is Verizon just providing poor service all over the country? I seems where ever I travel…
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Verizon One ID
I have enrolled Mobile + Home Rewards with my VZW and FIOS account. Due to the move, I had to close my FIOS account since FIOS couldn't be installed. But the One Verizon ID is still showing linked to closed account. There is no option of disabling. VZW & FIOS representative stated the changes will be affected in 1/2…
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Verizon change my plan.
I was paying 55 dollars for one plan and 70 dollars for another plan and now it's 70 dollars and 90 dollars a month. I asked why did Verizon change my plan without telling me and I was told 3 different stories. What can I do to get back the 35 dollars a month for the last 2 years on my account, I don't think that it's…
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Unable to reach live agent
My account was discounted even though I have a payment set up. I've been trying to call all day but it keeps saying unable to reach live agent. I paid an extra amount to set up the payment. I have been given 24 hours to contact financial services before I get disconnected again. How can I reach someone if they are unable…
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Verizon Reps placed a order without my consent Can I prosecute Verizon?
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$800 trade in "enhanced credits" not showing up
I recently saw Samsung was running a deal on their website. I was interested in the Z fold 3 since it came with free galaxy buds and a case (will never use that). I was surprised to learn that if I chose Verizon credit pay my Note 10+ was eligible for the enhanced credit from $330 to $800. I chose that option, signed all…
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Verizon hidden fees.
Been a customer since the inception of Verizon Wireless. Being told my bill would be around 140.00 and suddenly went to 162.00 in one week and following another week, now over 300.00. Verizon claims these fees are for upgrade and activation for support and other services for the first thirty days of new phone ownership.…
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How to change the shipping address of an online order
I have literally spent hours on the phone with multiple Verizon CSRs over the last week to resolve VERIZON'S mistake of shipping my online order to my billing address (where I do not currently live), despite the fact that I selected in-store-pickup during the online transaction. It's clear Verizon does not have a procedure…
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Bonus Data
I’m on a shared data plan and received an offer for bonus data. Will the mobile hotspot feature use the bonus data or will it stop at my original shared data plan limit? Also how does this work with a mobile hot spot on a shared data plan?
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Verizon Tradein - No Value Verizon had wrong color listed - FCC Complaint Filed
I'm at my wits end. I trade a Google Pixel 4 into Verizon in September 2021 for $800 towards a new Apple iPhone 13. When Verizon received by trade in - they evaluated it and gave me $0 in credit. The reason stated was that it wasn't the phone it had expected to receive - it was a different color. I have no idea why…
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The Big -5G Nationwide- Lie
Been living with Verizon shared data for years. Thought I would explore 5G. After lots of confusion and then reading, and more reading... I understand that Verizon 5G UW is not offered in my area, and many times Verizon's 4G LTE is actually faster than (non UW) 5G... But I figure hey, "5G Nationwide" is supposedly…
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Voicemail Password
How do I get rid of my password when using my wireless? I don't want my voicemail to be password protected. I've tried customer service, but am unable to contact them thru the numbers listed on their FAQ page. Please help!!!
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Lte home internet - house is not in coverage map (new construction)
I have new construction and new address. I live in rural area. All my neighbors back, left, right of my lot has home internet coverage (lte) according to Verizon web site, but not my address. I called support and they checked my address and told me that I definitely has coverage, but can't place an order to my address…