Mobile Network (Archive)
Misleading online information with terrible customer service
When I first transferred my service from Sprint to Verizon back in 2020 I was happy until I wanted to upgrade my Note 20 Ultra 5G once I paid off 50% of the balance. I then started the get a message stating I had to pay off the phone. I called customer service and was put back in the queue by the 1st rep after him telling…
Almost NO customer service at verizon
I am a new customer and trying to setup my phone - 3 lines transferred from ATT. So far in last 20 days I have spent close to 12 hours on phone and 90% of that time wasted in waiting for a rep to answer my call. ugh! I will have to go back to ATT before 60 days time expires. Their customer services is not excellent but not…
How do I listen to my voicemail greeting?
How do I listen to my voicemail greeting?
Drivers Lic and SS information
Where do I email these documents? They were requested by the Credit Department.
I need number to Trade in cent Fort Worth Tx
what is the phone number for Fort Worth trade in service center?
LTE Home Internet Available in Every Zip Code around me, but not in mine. Verizon - take my money - I want this service!
I was very excited to see yesterday's announcement of LTE home internet expansion across the country - especially to rural areas, because I live in a rural area where there are ZERO options for my household...not even for satellite. I put in my address into the service finder and got a message that LTE home internet…
Monthly bill increased by over $100 and nobody at Verizon can explain why
My monthly bill jumped by over $100 for the month of December and the detailed charges online don't even add up to the grand total! Nobody at Verizon can explain why and they bounced me around for hours the other day before putting me on an endless hold. Anyone else ever have this problem with them?? It has been a brutal…
13 Calls. 10hrs. Still no resolution. Need a escalation point of contact.
Without exaggeration, I have called in 13x. Have chatted with Level II support 5x, promised numerous calls back with, have had LII open a ticket with IT last week, and still no resolution. I would like a supervisor (who can take case ownership) to CALL me back. I've had Verizon for YEARS, and can't belive this ineptness…
Why does Verizon not honor it’s promos and why does noone here know anything about anything?
First off, ive been a customer of this company for 4 years and never has any company, ever, gotten me to a breaking point like it has to deal with ANYONE from this company. I am naturally a very patient person but man is this company a whole other level of terrible (this is even compared to the nastiness of Xfinity). The…
Customer Service Issue
Hi! I recently purchased (on Dec. 14th - Deborah Ruth - Chat 08a7e789-75bb-40b7-85fd-39ebc7725800) a Samsung Galaxy phone and Gizmo (backordered but still purchased) watch for my sons for Christmas. I purchased via the chat option on Verizon.com. I was told that I would be able to trade in my son's old phone for a $700…
Weak Signal and slow 4G to noG
I am a new Verizon customer having had my phone less than a week. In my single story home i have a very weak voice signal, alternating between 1 and 2 bars. On a very rare occasion I get 3 bars, also the data signal fluctuates from 4g to 1x, and very very slow. It took me 4 minutes to update a 6mb app. Is there anything i…
Order Processing for 2 months! Unhelpful customer service at stores, phone and chat.
My phone order placed on 11/18/21 has shown a "Delivery date will be updated soon" status since order placement. No one in customer service at the stores, phone, or chat is able to provide any sort of update on this order. Of course I have already been billed and my trade in has already been accepted. Why is Verizon unable…
Billing/Fraudulent Add ons
Does anyone know how to get in touch with someone who actually does something for the customer service at Verizon? I had to call three times to get a line cancelled after the phone was already returned for a trade in. I ordered Iphones under the buy one get one plan and had Addons placed on my account that were not…
Trade-in Credit Never Appears
I recently traded in my phone for the (very low) trade-in amount of $45. November 1 I get an email from Verizon saying that they have received the traded phone and confirming the trade-in value. I have not seen the $45 credit yet in my account. I've wasted hours on the live chat with Verizon reps who promise to help me…
HORRIFIC coverage
I have been a long term Verizon customer. I moved into Glen Head NY and coverage is ABSOLUTELY horrendous for my house as well as for the local middle and high schools. I have to sit at 1 spot to receive and call from my mobile since the signals are so bad. I complained and the agent sent me an extender. After 45 minutes…
New phone stolen in transit nightmare
I upgraded my phone on December 16, 2021. When FedEx arrived at my door, the driver apologized and showed me the empty package that once contained my new phone and told me it was stolen in transit and that I may want to refuse the package. I did and it was sent back to Verizon. They signed for the empty box returned to…
Extremely poor customer service
On 01/08/22 I wished to trade in phones on two of my lines for upgrades. I spoke with an agent and I explicitly stated that I wished for in stock currently available phones because I didn't want to wait. Both phones I ordered were assured to me to be in stock with two day shipping so I was charged and I paid for my…
ccontract/servace
wits really simple because of reasons i only have an expired id can i use this to verify?
Verizon has terrible customer service
Trying to get Verizon's help through this community forum is even more ridiculous than calling or direct texting. They sent links that don't work. They don't respond and then time you out. It appears the business plan is to delay until customers give up. Two more days of my time and aggravation. Can anyone recommend a…
New verizon plans difference?
So I have get more unlimited and I was just seeing that they have another new plan which is 5G get more. Is it worth it? Seems like it since it said it would be $10 less with more included which is Hulu,Disney, espn. Arcade and Apple Music. I have unlimited 5G nationwide but that other plan says 5G nationwide meaning it’s…
Verizon wireless outage
How do I report a tower outage? Service has been out near the intersection of Custer and Hedgcoxe in Plano, Texas for over a week. There are zero bars for a 4 square block area I can’t find anything online where to report the outage.
3rd party retailer posing as a Verizon corporate store
Victra represented to me that they are authorized to offer and sell the same exact deals on cellphones as Verizon authorized dealers. They said they are Victra Verizon. They are not offering the same deals as Verizon and this is fraud. Also, from the outside, they look like any verizon wireless corporate store. This is…
New service nightmare
We decided to switch to Verizon from ATT because they have better coverage in parts of AZ where we like to hike. We've been with ATT for over 15 years so it's not something we do often. Ordered three phones and requested three lines to be ported. Two phones arrived in a few days, the third one was on back order. Because we…
Unacceptable wait times for no reason almost like being kidnapped
On hold for an hour then painful 2 hour chat that didn't solve my problem (which was one of their making!). Kept saying "I'm an hour [then 1.5, then 2] late for work, what is it we're working on right now?" & getting generic responses like "please stay on the line, I am working on solving your problem", and "I am still…
transfer my phone number from a phone without a sim to one with a sim
Hello, I have a Samsung Gusto 2 phone and I'm trying to order iphone 12 but I want to keep my old number. When I'm at the check out it asks me do I want to transfer my old number or get a new one but when i but in the information about my number it tells me I'm already a verizon customer and wont let me transfer it. My…
early termination rebate rejected
I swapped 3 lines to verizon from ATT and submitted a rebate for one of the lines that had a termination fee of around $100. The rebate was rejected stating the final invoice didn't include the necessary information or was missing the line item about early termination. Thats not true. I even highlighted the appropriate…
TERRIBLE experience transferring existing VZW to my family’s plan
My husband and I recently purchased new devices and he wanted to get onto my family plan (off of his former Verizon account), and wanted to keep his number. We purchased our devices at Best Buy on 12/28 and were told by a VZW agent that we would need to take on a temporary number and my husband would have to wait for his…
If Verizon customer service and this community can't or won't help....
If your experience is like mine, and you keep getting passed from agent to agent and they each want to start from the beginning, and you've wasted hours waiting/getting cut off, etc, having to keep repeating your story, receiving links that don't work, etc, etc---- There is a process for filing a dispute. You can go to…
"marginal coverage"
galaxy s10+ is the phone, so I was told that I am in a marginal coverage area I am unable to receive phone calls all people get is a busy signal but I can call out text out and receive texts just fine, as well as internet speeds 15.1Mbps down and 2.30 up, I have followed every tech step multiple times, went through…
Verizon switched me to a higher, costlier data plan without telling me, can they do that?
Verizon switched me to a higher, costlier data plan without telling me - can they do that? I had 2 Gb data (the lowest I could get) b/c I don't get good cell service in the remote area I live in & cannot use data AT ALL unless I'm in town (i.e. the nearest town 1.25 hrs away) - can't even send text a without using wifi. At…