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Loss of Network
Recently Verizon in our area has dropped from 4G/3G to LTE only. UGH!!! After HOURS with tech support/engineer level several of us have been told that they took out our 3G tower and we need to buy a booster, etc. I don't think this will help. This is so frustrating. We have used Verizon for internet for years and now we…
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Possible Tower issues in area code 708?
For the last month my service, which has been otherwise stellar for 10 years has gone to unreliable. At best we get 2 bars and about once an hour calls just drop with zero bars. Has something possibly changed or is there a tower issue?
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Poor Service
I switched from T-Mobile to Verizon in hopes of getting better cell service and coverage and so far I am regretting my decision. I don't know what is going on but majority of the places I go I have service so poor that if I'm not on wifi my phone is basically useless. At home my phone is useless unless I am connected to my…
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Worry Free Guarantee and Switch to Verizon Rebate
After spending so many hours on the phone with customer service and getting nowhere, I feel I have no other choice than to post here in hopes someone will actually address this issue. My spouse and I switched from ATT to Verizon at the end of October 2021 with the intent of seeking the up to $500 per line rebate paid on a…
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Has anyone else used Verizon trade in program and lost their phone?
My family recently switched to Verizon because their network is best where we live. However their customer support is really bad. I traded in my old phone in it's original box with all original paperwork and in perfect working condition. Trade in value was $200. Verizon assessed my trade and decided I sent in a different…
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existing customers get hardly any deals, horrible experiences ordering phones
I am quite frustrated that existing customers can only get a deal on 2 phones and that is it. Which right now, one of those two options isnt even available to order and the other is back ordered. I also took me several phone calls and hours trying to get my last phone ordered along with being lied to by the agent. Now…
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Service issues in Delaware - 2021
I am in Delaware and just switched from T-Mobile to Verizon. I have 5G phone. Data works only at my home but does not work at most places in Delaware. All of sudden it stops working, no data and we are stuck. It is not just me having this issue, it is my whole family using Verizon. I saw a thread created in 2018 having…
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Trade-in issue
I have not received the materials to trade-in my device. I have contacted Verizon 3 times now about this issue. When I received my new phone there was a padded envelope for the trade-in, but no label or box. I contacted Verizon and they said they would ship a new one, waited a week and called again and was told they would…
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Promotion credit
We upgraded our two iPhone 11’s for iPhone 13’s during a free upgrade promotion over two months ago. I have since spent over 35 HOURS with over 10 customer service representatives who have ALL agreed the promotions were not applied (very long story for each line) erroneously and put in “tickets” with a promise I would hear…
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Outage Verizon wireless
There is an outage in WV 25081
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Loss of Network Coverage
I have noticed that over the past few months VZW coverage has deteriorated in the Fairfield County, CT area. I used to be able to be in several populated areas that used to have average to good service. This now appears to not be the case. I know of an area that now is a complete dead zone for service. This is frustrating…
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What is the mailing address for bill payment?
What is the mailing address for bill payment?
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Calls go to voicemail from only other phones on our plan
My wife and I just switched to Verizon and both got new iPhone 13 Pro Max phones yesterday. This morning when I tried to call her it went directly to her voicemail. I texted her and told her to try calling me, and it directly to my voicemail. We both left messages but neither of us saw any missed calls or new voicemails. I…
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How do I block calls from bogus spoofed numbers?
Why isn't Verizon blocking obviously fake calls from overseas scammers? Some calls are even using impossible spoofed numbers - too many or too few numbers. Also for the past couple weeks I have received voicemails from robocallers without ringing through. The voicemails have a recording of a persons name (possibly the…
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Not receiving voice mail
Motorola Razr M. Recently, I have stopped receiving voice mail messages. I get no notification, nor is there any message in the system when I dial *86. The caller does get the voice mail prompt -- complete with my name -- telling the caller to leave a message. However that message never appears in my voice mail. I've tried…
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Poor service
Poor service in West Texas the last few days. Not receiving phone calls, slow to no download when using safari, apps kick me out right after logging me in, my battery is draining(usually it never runs down past 50%), and of course support is unavailable right now. Please fix!
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Trade-in shipping label
I never received a shipping label. I also try to check online and the page won't load. I ordered 2 kits and still haven't received them. Where can I get a return label?
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Custom Experience - Privacy Issue
I just learned that Verizon's Custom Experience "service" is opt-out, meaning that Verizon automatically signs you up for a "service" which effectively spies on you. I opted out, but this is a breach of trust and makes me consider switching providers. Shame on you, Verizon.
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Arlo go
My Arlo go 2 can’t be registered to my account during set up
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Still Waiting for Trade-In Credit 7 Months Later
On 4/13/21 I purchased a Samsung S20 FE under the trade-in plan. Verizon's agent explicitly clarified that I was eligible for the trade-in, and I saved a transcript of the conversation. Per Verizon's instructions, I sent in my old phone via UPS with the shipping label Verizon had sent me, and Verizon received it on…
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Trade-In Frustration
Really disappointed in the trade-in program with Verizon. Received a message regarding a trade-in deal for up to $800. We had two iPhone 11s and felt that deal would make it a great time to upgrade. After conversations with Verizon, we were led to believe we would receive the full value of $800 for each phone. They even…
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Verizon Correspondence Team
To whom it may concern, I spoke with Verizon representative Garvin on June 30, 2020 regarding international charges to my phone bill. He was combative in his response, and directed me to contact the Verizon Correspondence Team. I have a letter in progress to send to the PO Box, but wanted to see if there was a resolution.…
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VerizonUp gift card redemption failure
For November and December I claimed the $3 gift card to select participating businesses and I tried to use them just now. What I get is an error along the lines of "sorry, reward redemption is not working at this time, please try again in 30 minutes." Well no matter what I do, reinstall app, go back and try to use reward…
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Yet another trade in nightmare
Just to add to all of the other nightmares I too have been a victim. For 3 months now I have been given the run-around. I shipped my trade-in back in the supplied packaging received from Verizon. Dropped off my phone at UPS as requested. I did not get a receipt, unfortunately. It took me a month or so to get a tracking…
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How does one put in a request for more coverage in a growing population?
I live in one of the many suburbs outlying Austin TX. We are growing city and close to many tech hubs and campuses like Apple Inc. The growth here is exponential! I moved to a different location before Covid, and noticed our community had really poor cell and data coverage. Why we moved to Verizon from two other plans. We…
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Cash only status confusion , NEED HELP PLEASE
Hello all , hope everyone is having an amazing Saturday. I need help , suggestions , advice etc it will be greatly appreciated!! Going to try to not make confusing, here goes nothing ! My account is currently eligible for upgrade (4 lines) so after several times trying and getting error I spoke with Verizon CSR via chat…
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Towers
How many people have to be in a area for Verizon to build a tower? I mean the castle Rock outlets been open for years and poor service down their! Then you have the premium outlets up on 136th been open for years and no service! Even by your Verizon store it's bad service! 1x in 2021 is bad! Parker co 1x like come on! You…
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How to talk to a real person?
Hello, I've looked on the contact us page a couple times, everything just redirects to more pages that do not seem to help. How do I call to talk to someone regarding billing? I recently merged my wife's plan with my previous family plan and was assured (with actual numbers displayed on a screen) that the billing would…
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Horrible Service, Lies, Scams!
Am I the only one who thinks verizon has no concept of customer service. I've caught them fraudulantly charging my account. Thier reply was to fix it.... how about the fact that i had to find it, then spend a day on the phone trying to fix it.... Or promissed a deal only to have them say,"what deal". They apparently have a…
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LIED to by customer service rep. Verizon... this is ILLEGAL
After looking through the community posts, it would appear that this happens repeatedly at verizon and I am absolutely disgusted. My husband and I approached a store in Downtown Denver on 16th street mall, and was served by a seemingly nice rep. We were extremely clear that we were both on Pay as you go, and very…