Mobile Network (Archive)
Service hick-up in Seattle area.
I live postal code area 98118, south Seattle. That started about two months ago. Prior that we had no issue (nor 5G service) Now, I'm getting a strong signal out my house, yet, no service. That include but not limit to: Wireless Internet Google Maps Gmail TXT messaging I didn't notice a call interruption.
Cannot get refund
Hi. I returned a phone and it took forever to get a credit. I was worried that autopay would charge my checking so I called and they set up a promise to pay four days after my payment date and said no charge would occur until them. That turned out ti be untrue and I was charged for my phone and bill. I called the next day…
Verizon trade in credit issue
I recently added a line to Verizon and bought a new Pixel 6 Pro with the $700 trade in and $200 new line deal. I sent them my Pixel 4 XL for trade in. I also had the option to pay the device in full when I bought the phone from Verizon and still qualify for the credits. Unfortunately, I have not received any credits and…
What does "3G phones not supported" mean?
Does this mean (1) Verizon will no longer troubleshoot/fix issues on these 3G phones or (2) these phones won't work at all on the network? Or both (1) and (2)?
Report spotty cellular coverage
Hi, Not sure if this is the right place to report this sort of thing, but just wanted to report areas of spotty coverage in the town of Prosper, TX, 75078. I was down there for the holidays. It's a developing community with new housing going up all the time as well as a new PGA golf course going up. Had 1 to zero bars…
Data rip off
There's absolutely NO reason why I should be using data on an iPhone XR when I'm in a Wi-Fi environment and with Wi-Fi Assist off. And even at 4 and 5AM in the morning. There's something going on that's a dirty little secret. Verizon is scamming everyone not on an unlimited plan.
No coverage, or barely any. Have to have extender to use phone.
I live near downtown of a city with population of 180,000... two blocks away there is 4 bars, but myself and all my neighbors with all carriers have next to no coverage in our few block radius. One bar if we are lucky or 3g. I had to buy the Samsung extender at Verizon store 2 yrs ago to make it work, Wi-Fi calling works…
Verizon does not care
I have been with Verizon for a while now I planned to stay with them for longer but not now .
Unable to cancel trade-in order
I had contacted Verizon trade-in to cancel a trade-in order. The person whom I spoke with stated the trade-in has been cancelled and to allow 24hrs before attempting to place a new order trade-in using the same device, because it will not process. until this trade-in is cancelled. It has been past 24hrs and 5 attempts…
Complain about a rude and untrained employee of an official Verizon store at Tysons Coner, Virginia
Sorry for taking the time, but I would definitely complain about a store visit experience on Dec 28 afternoon at Verizon official store at Tysons Coner Center, Mclean, Virginia. I'm complaining about this employee, whose chest name card wrote "son". (8078 Tysons Corner Ctr Ste K2u, McLean, VA 22102) When I stepped into the…
Is LTE or 5G Verizon Home available or did you contract it to Comcast?
Hello, I want to sign up for LTE or 5G home internet since I already have 2 Verizon cellphones and Verizon home phone service. Do you offer LTE or 5G home internet in my area (zip 18709, next to 18708 and 18704)? If it's not available, is it because I have seen in financial reports that Verizon leases infrastructure to…
Worsening Service
Over the last few months overall service and coverage has been declining. Across multiple ZIP codes, including 92325, 92373, and 91730. There have been days in which my wife and I would get absolute no reception, while outside and in a major metropolitan area. Even just yesterday, our phones would show 2 bars of LTE…
Why does my phone keep kicking me off my home wifi?
I'm thinking verizon pulled a wells fargo. Disconnecting users from their home wifi or any wifi results in overages of data "use" Has anyone found a workaround?
Call not listed in filter call log
Many times I have received calls from unknown phone numbers, they turned out to be spam, but those calls are not showing up in the call filter log. Why?
Verizon customer service absolutely $ux, AND they know, don't care.
Subject line says it all. Customer service has tanked. Rating would be about a solid 2-2.5 at best. Used to be about 8-9. Been with them for over 20 years. That is about to change. HINT: NO, I do NOT want to deal with a "virtual" assistant!!! I want to speak to a live person. Figure it out Verizon.
Spam
Outrages number of daily spam calls and texts and all Verizon can say is mark them as spam. This is getting rediculous.
Another Awful Customer Service Experience
I've been a Verizon customer for well over a decade. I have a phone and additional jetpack line that I use for a WiFi hotspot. The maximum 4G top speed allowance for my hotspot was 15GB per month . I called and spoke with a Verizon agent to ask if changing to a current plan Get More Unlimited would get me the 30GB per…
Absolutely Awful Customer Service
I really feel as though Verizon could care less about its current customers. I had the worst customer service experience of my life tonight trying to order an upgrade to my current phone. The order took an hour and a half and required the rep to send codes twice to my phone. Then the order took so long, the website timed…
TERRIBLE cell service. TERRIBLE customer service.
We've been Verizon customers for over 10 years now. Before that we were AT&T customers for over 10 years. I have worked from home full time for just over 3 years now. Where I live, fiber is not an option for internet yet. I pay between $300 to well over $500/month on phone plans for 3 iPhones, one iPad, 3 Apple Watches,…
Verizon coverage shrinking along with customer service
When I switched to Verizon, it was the best service ever. I had AT&T, T-Mobile and Sprint and at the time wished I had switch to Verizon much earlier. Then Verizon switched to 5G and everything fell apart, decreased battery life, overheating handsets and nearly non-existent coverage with perpetual call failed errors to the…
No loyalty to current customers?
I have been a Verizon customer for over 10 years. The last phone I purchased was an iPhone 7 Plus in 2016. I have been looking to upgrade my phone but have been offered no promotions, especially being a loyal customer. I have started looking at AT&T and also T-mobile as they have great promotions. Wanted to see if everyone…
After recent IOS updates, Voicemail has stopped working
I realized a little while ago that I was no longer receiving voicemails. I feel like this changed after one of the last couple of IOS updates because there is really no other explanation. Nothing else has changed on my account. I have called and left myself messages and never get them. Others have too...have no idea where…
Purchases charging credit card for full amount instead of gift card
I've tried to purchase from the verizon online store multiple times with an e-gift card I received for transferring service. Everytime I try it charges the credit card instead of the gift card that I enter. How do I make a purchase with the gift card NOT my credit card?
Terms and Conditions not Required for order
Has anyone had issues with an order not allowing you to accept the terms and conditions? My order keeps getting placed in a hold status until I accept the T&Cs. It says T&Cs not required for this order. Verizon keeps saying the order is fine on their end but there is a date that if not accepted by the order cancels. First…
Verison not honoring their promotions - ready to switch
I was offered a loyalty discount in July 2021 that would give me unlimited internet as long as I also sign up for auto-pay. The agent assured me my monthly price would stay the same $133. Now 5 months later and more than 8 hours and 10 reps I am paying $152. They all call the previous agent I spoke to a lier. Each agent I…
What is the billing address to make a payment
Order processing for two months!!
On October 28th, I upgraded my phone, at the same time, I also added an Apple Watch to my plan. I paid for everything, then the next day I received an email from Verizon saying I needed to pay an additional $35 as a “deposit”. I paid it no problem, i should also add I selected the two day shipping method. On November 12th,…
Anyone else fed up with the false advertising on phone upgrade prices?
I'm a long time Verizon customer (8+ years). I'm looking at upgrading my phone after 2 years and in big bold red letters the... advertised price is: $99 *with 2 year renewal. Great right? In the small print to the right they tell you that the price includes a mail in "rebate" of $50, which means you get a prepaid visa card…
coverage in Nashville tn
I have been with Verizon since 1999 and the coverage in the greater Nashville area has gotten consistently worst. to the point my family is going to change to At&t unless it gets better SOON. The zips I'm mostly in are 37209, 37064, 37174. I am not going to continue to pay for a phone that doesn't work.
Golden Gate Estates
Weak service off Randall area near the fire station went from bad to GONE off 16st NE. This began after Hurricane Irma a year ago and was never fixed! It sucks that we can't make a normal call or use 3 or 4G in this area! Verizon was always so good. What happened to your service?!