Mobile Network (Archive)
Verizon Home Device Protect
My 64G iPhone X was acting weird after I was using the NFL app and switching back and forth to and from my fantasy league. Whenever I switched back to the game I was watching on my phone, the bottom half of my screen was flashing white and just a few seconds later the whole screen was flashing white. I quickly reset my…
Why doesn't Verizon offer phone upgrades for plans are NOT unlimited data?
I have spoken with two different Verizon reps looking to upgrade our old iphones (6s), but literally any kind of phone upgrade deal requires that we upgrade our 16GB data plan to an unlimited data plan, costing a lot more $$ per month. Why is Verizon alienating their customer base that most likely doesn't have the money to…
Customer service
Considering leaving Verizon today because I can never get an agent on the phone!! Tired of paying so much per month for horrible service
Phone for Christmas and delayed activation
I am wanting to upgrade my daughter's phone for Christmas but do not want to activate it until Christmas day as it is a gift. My question is, can I buy it online and receive it but not activate it until then? Also I would be buying it using the device payment plans. I do know that I would still be responsible for the…
LTE home internet parental controls
There are no devices showing under parental controls in my admin login. how do I get them to show so I can manage who is accessing the internet and when???
Unlimited plan is a joke and i am EXTREMELY disappointed in verizon!!!
So I checked my 4G LTE data coverage on your coverage locator app, and it says I have excellent coverage and it is completely red around us. Well I regret to inform you that we always have 2 bars or less and we are constantly moving our phones around trying to find service. I have NEVER been so VERY disappointed in Verizon…
Trade-In Mistake, how to fix?
I was trading in two devices and sent them in with one box. I didn't know I was supposed to send them in separate boxes. How do I resolve this?
Minimal cellular service, no response from Verizon
We live and work in North Hollywood, California, which is a very urban area only a few blocks from a major freeway. Historically, our Verizon service has been horrible or non-existent. When we are talking in the car, we have to pull over before we enter the neighborhood otherwise we lose the call. We have complined to…
Store agent lied to us, VZW support can't help
We went into a local Verizon (authorized agent) store recently to add a line for my father-in-law. She said if we put him on unlimited, we could get a phone for free. He doesn't use any data, but we went for it to get the promo on the phone. Our existing three lines use about 3.5 gigs of data a month. While we were setting…
Kuddos to the Phone Representative Shania, 11-18-2021
I recently bought 4 new devices, which in itself was a debacle. Finally got that all sorted out and then looking at my billing yesterday and see a charge back on one of my trade-ins plus a new device activation fee for a line that did not get a new device. I called, today 11/18/2021, very frustrated! Spoke to Shania…
Billing Dispute for Charges on a line never registered nor activated
On October 11, 2021, I added TWO lines to my account making a total number of lines on my account FIVE. The two new lines could not be port over the old numbers (from another carrier) that I wanted, so they were assigned NEW numbers. However, my bill was then almost $600 for a total of SEVEN lines. I've been debating this…
South Winchester San Jose - network outage
Hello. There is no 5G signal and LTE signal is just 1 bar. South Winchester San Jose zip 95128 When are you going to fix?
POOR COVERAGE AND WORST WEBSITE IN THE WORLD
Dont know if this will post. 1.) POOR SERVICE zip codes 68023 and 68044 and most of Hwy 91 between. ALWAYS MISSING CALLS AND TEXTS AT OFFICE AND HOME! I have a map, but it won't let me "upload" because "You do not have permission to upload images." 2.) LOGIN to post, I can log into my account at: myvprepay.verizon.com but…
Data boost
I was recently given a complimentary data boost in exchange for my trouble and time wasted talking to customer service, after exceeding the 30 Gbs of 4G LTE data through the hotspot my plan provides. My hotspot data remained throttled to less than 600 Kbps after the boost was applied to my account. I called back and a…
Poor Coverage in Gainesville, University of Florida
Our son attends UF in Gainesville. His phone shows 4 bars on cellular, yet he drops calls all the time. So does his friends that have Verizon. He can't make calls from inside any buildings. If the call connects, it fails most of the time. He is on the edge of campus, so the idea that there are no towers on campus doesn't…
Slowly declining service inside and out
Hello. I started having issues with my phone service at the beginning of the year, and it has only continued to degrade over the last 11 months. I have contacted Verizon multiple times over the last 10 months to see what could be done to ensure continued coverage. It has now degraded to the point that it is almost unusable…
Transferring line but keeping plan
I was wondering if I am able to transfer my number/line off my family plan, but still keep the rest of the lines under the plan/my name? Verizon has been such a headache to me, costing me a ton of money and time with pretty inconsistent and uninformed employees. My lines and the people they belong to don't even match up,…
Verizon Extortion
On Tuesday of this week my phone stopped working. I had an old phone in the house and tried to activate it. The recording told me to call Cust. Serv. I was on the phone with them from 8:50 to 10:45.. They would not let me activate the phone because it was too old (acceptable) and my "plan" was out of date!. I told them I…
Switch2Verizon
I just came to Verizon from another carrier due to their promotion on getting up to $1000 to trade in your phone and up to $500 to switch from another carrier to Verizon. I’m now learning that the switch to Verizon $500 prepaid card will not be given because I did not incur any early termination or phone payoff fees with…
How long to evaluate traded devices?
Traded three devices with Verizon. All three send in one box, each device in a separate envelope. Devices were sent on 11/1 and deliverd 11/3. Two of the devices have been appraised, the first on 11/7 and the second on 11/8. The third has not been marked as received. I spoke with Daniel from customer service on 11/9 and he…
Unblockable Tax S*cam calls
I'm about at my wits' end with this particular unwanted call. I don't know how they're doing it, but someone has figured out how to game Verizon's voicemail system to leave me the same 57 second voicemail offering tax relief ("Hi, this is Mary Fletcher, state number FF694." That's how many time's I've heard it) without a…
Verizon lost returned phone and can't find tracking number, but CAN find tracking number for other phone returned on the same day
Sorry, but this is totally ridiculous. Verizon claims that my returned phone was never received at the warehouse and it's somehow impossible for them to find the tracking number -- EVEN THOUGH they were able to find the tracking number for my husband's phone, which was returned on the same day, via the same service (UPS),…
Lied to by Verizon again.
Can they not be honest? Tried upgrading my phone, the store jacked up the pick up by canceling the pickup because they didn't have the phone in stock. Web said they did. Then online jacked it up. Then they lied to us. Told us it would be an hour on Friday. Then told us 24 to 48 hours. Now over 48 hours later they say…
Autopay cancelation
Why am I getting back charged for canceling autopay? I've had autopay for a couple of months and since I canceled my current bill is getting charged the discounted fees I was given for the months I was on auto pay.
No Service Fort Campbell
There's a thread talking about the terrible coverage on Fort Campbell 4 years ago but it didn't do the issue justice. Before you come onto Fort Campbell the cell signal is great. As soon as you pass through the gates that weirdly changes especially on North Fort Campbell. There's little to no ability to send text or…
Slow data and low signal in Pasadena, CA
Dear Customer Service Team, I'm on an iPhone 13 with an Unlimited plan and my reception is poor (one bar in 5G and same in 4G LTE). Speedtest shows speeds around 6 Mbps in download and 2 Mbps in upload, Is there a way for you to improve signal in this area of Pasadena? I live on Ohio St. Note that I get higher speed (up to…
How do i reduce the number of rings before voicemail answers
12 rings are too many. I want 5. How do I achieve this?
very bad reception in Santa Fe, NM
Why is reception so bad in Santa Fe, NM? This started about a year ago. I thought it was just me but online research shows this is a citywide problem: http://www.cellreception.com/coverage/nm/santa-fe/page1.html Please help!
Missed Trade In Deadline
I will likely miss the trade-in deadline. Has anyone tried resubmitting a trade-in request? Does this work and will a new submission ID be issued? Thanks for any help.
Poor Service around Shawnee High School, Medford NJ
I can’t imagine no one reported this but There is practically no service on or around the Shawnee High School property. This is troublesome considering potential child safety issues. For example, what of a child is walking home from school and has an issue and they need to contact 911. The school has Wi-Fi but it does not…