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Previous chat transcript
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Worst service
* I am a verizon customer since last 5 years now I have no idea what's wrong with verizon they do not have a good customer service this lady transfer my account to business account promised me that the payment will be same the monthly payment increases by $40 and I have lost access to verizon app now my 5g home internet…
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Slow Data Speeds After a large thunderstorm
Last Saturday night we had a massive thunderstorm and ever since our data speeds have been extremely slow to almost unusable. We are in Gordonsville, VA 22942. It seems to be effecting at 3 mile radius outside of town. We used to get data download speeds in the mid 30s with a ping in 30. Now we get download speeds of 3mb…
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Novatel T2000 occasionally does not receive or make calls.
I have my home phone line on the Novatel T2000. At first, I was having a lot of issues with dropped calls and poor audio. And at least every other day, I would get a dial tone and be unable to make calls and incoming calls would go to voicemail after two rings. But since I moved the device to a location where I get 4-5…
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Does the Novatel T2000 wireless home phone device still download updates?
I recently purchased Verizon Wireless Home service. Based on poor reviews about the current LVP2 device and the good reviews about the Novatel T2000 device I opted to use the Novatel device. I also bought the LVP2 device as well so I could compare them. Indeed, in my opinion the Novatel T2000 is better quality. However,…
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Verizon internet
Is 5G worth the price?
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Wifi Calling on Verizon - Is it real?
I've had Verizon for a couple of months now. Because the signal is quite weak where I live, I've tried using wifi calling. The calls fail like crazy (over 50% of the time). It is my guess that this has to do quite specifically with calling because I find that I have good connectivity otherwise. Switching to the tower…
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Poor coverage in my area
Hi. For as long as I’ve lived in my location (5 years, zip 60035) we’ve had awful coverage on an entire ~1/2 mile strip. Everyone complains about VZW in the area. how do I complain to get attention on it? We live in a populous area, cannot believe it’s been this long. my work phone is att and works fine.
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Cant recieve text
I am unable to receive texts on my Doogee S88 Plus. I know it's not an "approved Verizon phone", but all other things work ie. can make and receive calls, send texts, and use internet. Customer support chat told me get an authorized device and closed chat without any attempt to troubleshoot. Anyone have any ideas?
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BEST Verizon store = Arlington, MA
I had the best experience at the Arlington, MA Verizon store! Sam and James were excellent -- highly knowledgeable as well as friendly and easy to work with. I had struggled with an issue (call waiting wasn't working) for over 2 months and had spent over 4 fruitless hours talking with Verizon customer service on the phone.…
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Almost no cell coverage now!
We have been a customer over 10 years at the same address in Painesville Township, OH. Originally come to Verizon because they were the only service that had good coverage back then but then about 2 weeks ago signal strength went from 4 down to 1. Contacted Verizon and they can’t explain the change. They confirmed that the…
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Trade-In Timing
Has anyone else experienced delays in their trade-in being processed? The Verizon website isn't reflecting any activity on my trade-ins (2) although my UPS tracking number shows that Verizon received them on July 20th (it is now August 9th). I have tried contacting Verizon multiple times without success. The customer…
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Blocking numbers
I have had so many problems with Verizon. I have called many times and spoken to people about adding a feature to block “No Caller ID” calls and paid for it and it never works! I have also blocked numbers several times and go back on to the website to see that the number is no longer there again. It is such a Hassel to get…
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Trade in using own packing
When I tried to complete trade-in after the sales call and upon activation of new 3 phones, system was giving errors. Walked to Verizon store to finish the final step, associate helped me complete on my app (or browser within). Soon I got email to pack trade-ins in my packing and a link to print shipping label. Which I did…
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essential workers
I live in a house of medical field workers. No we are not RN's, but we work just as hard and are just on the front lines as those rn's. any where from an x ray tech to respiratory therapists should be included in these discounts. frontline means front lines.... usually its the medical assistants that are outside checking…
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Can I talk to someone who can explain my bill?
I believe I have been misled and that my bill is in error. I find the website confusing and even calling (and paying $3.50) to pay by phone challenging. Is there any place I can get help? I am 80
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No internet even with 4 LTE Bars (Get More Unlimited Plan)
I want to know why I pay more for the highest unlimited plan if Verizon can't even deliver a reliable internet signal with 4 bars of LTE? I am literally less than a mile from the cell tower in Frisco, Tx and I have 4 bars and can't get any internet. I have had two different iPhone Xs's and my wife has an XR and none of…
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Service Taxes
I am getting charged service taxes based on TWO service addresses for one phone. I live in Texas and am also getting Colorado taxes charged every month. The system only shows the Texas address. Every month I call and discuss for an hour and get a credit. They can't seem to fix the recurring problem. It appears it's tied to…
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Poor Coverage
My husband and I have been frustrated for a long time with the Verizon cell service coverage we receive in our Felton, PA home. We purchased a signal booster a year or so ago, but have had minimal improvement as a result. We can only make phone calls from specific spots in our house, otherwise calls break up frequently and…
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What are the wifi calling firewall ports and destination IP addresses
I need to get the WiFi calling firewall ports and destination IP addresses to add to my corporate firewall. We are trying to allow our users to make WiFi calls since the Verizon coverage is not very good in out building. I already know some of the ports are UDP 500 and UDP 4500. I need to know if there are any more ports…
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Summer 2021 = Horrible to nonexistent service
I have had Verizon for 10+ years, living in the same location. This year, beginning with early summer, I often have 0 - 2 bars, cannot place phone calls, frequent dropped calls, texts are severely delayed, sometimes coming in 2 hours later and this is from my husband, 20 yards away. It is a severe downgrade from the…
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Degraded Service
Any reason that our service in Zip Code 30554 has gotten so bad in the last few weeks? Very bad !
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Verizon employee texting me with her private number. Worried about my privacy.
Had a bizarre interaction with a customer service employee. Can't recall her name - wish I remembered. The backstory: Spent an hour waiting on hold only to be disconnected in the middle of the conversation. The long wait alone had me annoyed, but once I was disconnected and didn't receive a call back, that really upset me.…
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Email link works but app shows no order
I recently ordered galaxy watch 4 40mm from the Verizon app . The email I received shows a link to the tracking for the product which says that is is still processing however the app itself shows nothing in the order history. I contacted customer support via the live chat feature and they said there was no order because…
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Trade in promotion scammed me and stole 2 phones and fudgeed me!!!!!
I added my girlfriend to my line in July. She had an IPhone XR and I had an iPhone 11 max pro at the time. We were told at the store there was a buy one get one free promotion. But they also had a trade in promotion which we decided to take. we traded in both phones. We were told we would receive a credit on the monthly…
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No service
Unable to make or receive calls or texts and won’t connect to the network
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Got a a new LG V30 phone but it's stuck on 3G
I transferred my SIM card from my old phone into it. But for some reason it is stuck on 3G. I changed the network to LTE/CDMA . Also tried GSM . Another weird thing is I got an email from Verizon asking me to click a button to "Review and confirm" the new device. But when I click on the button nothing happens. Argh!!!! So…
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Upgrading my IPhone
I purchased an iPhone 12 Max through an installment plan with Verizon. Although I like the phone I’m uncertain that I want to keep it long term. Today I spoke to someone at a Verizon store, and he informed me that I was stuck with the phone for at least 15 months (half of my plans installment duration). I was bummed…
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Poor or no service
Wow! You got a service rep to answer the phone! After 20 min. on hold today I hung up and will check with Xfinity tomorrow about switching immediately!
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iPhone 12 Bogo promo not applied since Dec 2020
In Dec 2020, we added 2 lines to our verizon account with a promo of buy one get one free. We were told in the store that purchasing one outright would not be an issue. Clearly we wouldn't have paid for it outright if we had known there was an issue - turns out the computer system can't handle it and we've been paying for…