Mobile Network (Archive)
Terrible Bandwidth
I spent the weekend at California 95569 In years past my service was fantastic. I could upload and download with no problem. I could barely make and receive calls this past weekend. I inquired of several others who were there and they shared the same experience. Same phone, same plan, this time bad service. What happened?
Declining Cell Coverage?
I've noticed lately that I'm getting a ton of lost or dropped calls lately. Also my reception is declinging. When I moved in this house in 2008, I had really good reception. I could go anywhere in the house and get a signal. Never ever had any dropped or lost calls at all. I would normally have 2 bars for signal. Now I'm…
How to Complain to Corporate Offices about Failure to Honor Rebates
I signed up with Verizon on July 11, where I moved four lines, three devices and bought a new device. I was promised three rebates, one JulySwitcher300 and two BYOD $650 rebates. I met all the criteria for the JulySwitcher300 (bought a new iPhone 12 Mini online for $699.99, switched to Verizon, etc.). After 6 phone calls…
When is 4g LTE coming to my town?
Hi, I live in an area with a bunch of towns in a valley around a small city. Within a few miles it's city & countryside. My question is since the zip code next to me has 4g LTE home internet and 2 miles away in parts of the city they have 4g LTE home internet, when can I get LTE? I have a Verizon smartphone and according…
Short codes from coin base not working
What the title says. I am coming over from ATT and just made the move. I have reached out to coin base and this is a Verizon problem.
Discrimination against disability
My mother asked on live chat to chat to a supervisor after the agent was rude. The agent told her she would have to call a number and my mother told her she was a deaf mute and the agent kept being rude and kept telling my mother to call a number to take to a supervisor (a deaf mute cannot do this obviously). I saw my…
Is it possible to change DNS to use OpenDNS or Cloudflare on ASK-NCQ1338 internet gateway?
Any way to change primary and secondary DNS settings so I can use Cloudflare or OpenDNS servers?
Cell signal really sucks at my home!!! HELP!!!
For the past year or so the signal for service at our home as gotten so bad. Now it is almost non existent and cannot even make or receive phone calls while we are at home. I would understand if we lived in the country, BUT we don't we are only 5or so miles from downtown Houston, TX. I have had my phone since 1996 and this…
3 trade boxes 2 phones
I received 3 trade in boxes for 2 phones. Does it matter which phone I put in which box?
Google Voicemail - no longer working with iPhone
I have an iPhone 5s & have used Google Voice as my voicemail for at least a decade. I was receiving voicemails on it up until July 1, 2020. Since then, no calls go to it. The message the caller receives the automated (Verizon) message that says, "I'm sorry, the person you are calling has a voice mail system that has not…
Slow speeds ?
We live in Covington, LA. When hurricane Ida hit we left and went to Pensacola,FL while there we switched to Verizon from att. I’m getting .05 mbps download speeds. Is there something I can do ?
Message Management System message instead of personal voicemail message.
My problem is inconsistent but happening more frequently. When people call my Iphone , they are receiving a recording that says, "Welcome to the Message Management System; please enter your mailbox number" instead of my personal voicemail message. They have to then type in my cell number 1-2x before being connected to my…
Check status of ticket.
Hi, is there anyway to check status of ticket. I had problems changing plans on my accounts, and was given a ticket number while a team at Verizon tried to resolve my issues. This was week ago on Sept. 7th, and I haven't heard anything since. So wondering how can I check the status of that ticket. Thanks!
lost/stolen
So I paid off my phone today cause I wanted to upgrade, but when I started doing the process they said I can't upgrade or trade it because it was reported lost/stolen.
I was lied to by Verizon and they are stealing my money.
On November 19th, 2019, I purchased an iPhone with Verizon. I purchased online and went into the store to pick it up. To be clear, I didn't pay cash for it, I pay monthly, but still a purchase. Before I purchased the phone, I contacted the store and asked about any deals they had. They told me what was available. I…
delay in getting autopay discount
I would like to hear from Verizon why they can instantly add charges to my account or make changes I have to pay for but it will take 1-2 months for them to give me the promised discount for autopay. How many millions of dollars are they keeping by withholding those discounts. It's fraudulent. There is no warning or…
TCC Store upcharging phones?
Are the TCC authorized stores allowed to upcharge phones? I was charged $100 more per phone than what is listed on the Verizon website. I was told I had to pay $100 upfront but that it would be applied to the cost of the phone. This $100 is in addition to the $80 in THEIR ridiculous fees, plus the tax (which I'm ok with).…
No Coverage
There is a huge sports complex that I spend hours at each day watching my kids that does not and has not had coverage for years. Viewing apps, forget it. Surfing web, forget it. And the most frustrating thing is the Verizon interactive map says we’re covered. There is probably a 1 -2 mile radius that gets zero coverage.…
Poor signal in Massachusetts
We moved to Stow, MA this year and it didn't even occur to us to check whether cell service was available. It's a small town but we are not in the middle of nowhere. The cell service doesn't work on our street. It's actually better in the woods behind our house. If our wifi is down (different provider) we have no backup.…
LTE data non-existent in Boone NC on Football Game Days
I have been to two Appalachian State University football games this year (September 9 and 23) and both days, LTE data was completely unusable the entire day. I know that large crowds impact speed, but I did not have this problem in prior years. If I could get a mobile website to load, it took 10 minutes or more. It wasn't…
Bogo. IT IS ALL **** and LIE Dont GET IT
This is all a big **** and a lie leaving the company soon SHAME ON YOU VERIZON the only reason I signed up with you guys was to see if could get that deal the bogo it’s been 4 months and I’m still paying for both of the lines and no one knows the answer first guys told me oh it’s because a trading second guy told me no…
Nokia 3v
Every time i try to make a call from my Nokia 3v my phone loses signal then afterwards gets signal back
dramatic increase in data usage
i upgraded to 4gb last month and now I'm about to exceed that? I have never used more than 3 gb in my history. My usage has not changed, so why am I going through so much data all of a sudden?
Verizon wireless discount offer
I was recently sent a message offering $25/mo off Unlimited plans. Does this offer indicate it is per line, or it only for the entire account? Thanks in advance for any information you can offer.
poor coverage
. I noticed my signal was reduced but thought it an anomaly so I didn't really pay attention. Over the next month it noticed it as the service area was also reduced. I have called 4-5 times and talked to many people and been transfered all over the place to someone who could supposedly help me. I was told all the equipment…
Formal complaint - switching from Sprint to Verizon
My family and I had been waiting a year for the iPhone 13 preorder date to switch back to Verizon from Sprint. The amount of issues we have had since preordering and switching to Verizon has been absolutely unacceptable and it seems like anytime I ask to speak to a manager or submit a compliant- it’s been completely…
Please cancel trade in so I can order new phone!
I recently ordered an iPhone 13 and I agreed to trade in my XS Max for the promo deal; however, I decided that I wanted the Pro model instead and returned the iPhone 13. The return shows that it has been shipped. I re-activated my XS Max and had an upgrade from a different line moved so that I can place a new order. It is…
Brought 3 lines to Verizon postpaid got 3 separate accounts instead of one
I migrated two lines from a pre-paid account and ported in a third line to Verizon's Play More Unlimited plans via Tele-sales. For some reason, the sales rep created three separate accounts owned by and billed to me, instead of one. I am now being told I need to activate the phones on each line and wait 30 days to transfer…
Loyalty upgrade SCAM
My son had wanted a smartphone for a while, but was not eligible for an upgrade til next July. We checked ebay, amazon, verizonwireless.com as well as called verizon wireless customer service # a couple of different times to see if we could get a smartphone he wanted at a price he could afford. Lo and behold, verizon…
I Want to Report Poor Signal Areas in SoCal
I have very poor signal at my work at Children's Hospital Los Angeles, especially after new construction has gone up right next to the hospital. I have 1x to no signal throughout most of the hospital. Also, I recently moved to a new home in Tustin, CA 92782 with the same 1x to no signal throughout the entire house. Signal…